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1.6 128 Reviews

DTE Energy Complaints Summary

19 Resolved
107 Unresolved
Our verdict: With DTE Energy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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DTE Energy reviews & complaints 128

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8:33 am EDT
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DTE Energy account # [protected] 3 my gas has been shut off for 8 days

There is no compassion from DTE Energy. I have been diagnosed with Multiple Sclerosis in July 2015 and have a severe flare up. MS is a serious illness, easy to look up on the Internet. BUT... A week before my gas was shut off I had spoken to an agent who gave me no other option other than I would need to pay 280.00 and have a monthly shut off protection amount of 88.00. After speaking with 3 other agent's the following week, 1 agent told me I would qualify for low income assistance, (I resigned from my full time job) but I needed to scan or fax over some information including me and my daughter's social security cards. This is extremely difficult because I can no longer drive and have to find a ride to go to the library to accomplish this task. I would give DTE a (E) grade for helping the disabled. Consumers Energy and Hudsonville Water Department get an (A) grade for working with me through this difficult time and keeping their utilities on for me and my daughter. The National MS Society paid on my account to restore my service, which only took them 15 minutes to complete. DTE however is taking 9 days to do their work. Shame On DTE. I will never recommend this company to anyone and plan on sending a more detail report in the future on this substandard service.

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1:52 pm EST
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DTE Energy very high electric bills

I have had very high energy bills since at least 10 years I live alone home is 1300 sq ft I added on 400 sq ft in 2005 as inclosed porch it is completely insulated 6 inch walls I have used wood heat only for the last 8 years I do not use my furnace for winter I use the central air in summer only I have 7 acres of woods around my house for shade and wind block new refrigerator new freezer new electric dryer plain jane type no led read out new electric water heater wrapped insulation and turned down low 15 year old well and septic field 200 amp electric box in the house and 100 amp in the barn and a newer sump pump wood basement completely insulated 6 inch walls double pane windows everything my gte bill has been an average of $145 a month dec 2013 to dec 2014 now my jan 2015 bill was $185 and my feb 2015 bill is $282 I use 2 ceiling fans pushing air down on low and one box fan to push heat from my wood stove dte sends me emails saying I used 35 % more than my neighbors I take a shower every other day wash and dry 4 loads of laundry a month wash in cold water I know its been cold the last 2 years but this is getting out of hand I do not have a lot of gadgets in the house if I do they are turned off when not in use in late nov I was checking a light that quit working and found out the power coming into my house was 137 volts should be no more than 125 volts so I called dte and told them that and that my meter box was pulling off my house the service man came out and fixed the box and I said how high my voltage is he checked it behind the meter and agreed with me and went out and checked the transformer and said it was defective and would not put the meter back in until they get a crew out to replace it he told me it would not be till the next day 18 hours later they replaced the transformer I asked him if it would make a difference in my bill he said it wouldn't make much difference my brother inlaw is a retired electrician pilot and went to college as a chemist no dummy he said I should save 20% on my bill that has not happened it just went up more like gte is hiding the fact that they were charging me too much and its like they are making me pay for there cost to replace the transformer that is the 2nd tranformer they have replaced since 2005 and in 2005 they put in a smart meter and the bill has gotten higher since then I have head nothing but bad reports about this meter I have complained about high bills for years to gte and filed 2 complaints in the last year to there complaint department they say they will email back if they determine there is a problem I know my bills should not be that high ! The first 5 years my bill never went over $120 even when I used my furnace and I also have a wall heater to keep the furnace from running there is something very wrong I do not have a propane tank for my house now the company I used came out and took it because I didn't use it for 3 years and the tank was empty so now if I ever do decide to use propane I am going to buy my own tank I am disabled and on ssa now not much less than $22, 000 a year I built my dream home and the electic bill has turned into a nightmare

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8:20 am EDT
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DTE Energy over charging

DTE has even charging me anywhere from $120 to $150 a month for electricity and vase in my apartment. I knew it was far too much and they kept blaming it on usage but I am often away on business. I was away for 2 whole months with all utilities off ( I click hair conditioning) and I come back to the same expensive bills. The company keeps putting the burden of proof on me. I was in a different apartment for a long time in Mi ands was there everyday and never had a bill over $30 a month. This seems so unethical and they know that they are doing it and are not trying to fix it. I want to go to the news outlets. I can't be the only one having this issue.

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1:44 am EST
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DTE Energy work not completed

Supervisor not completing work order agreed to. Work that was done by their subcontractors is not code after two different crews came out. Other line is also not code and they won't correct the issue. Legal action is the next step I believe i will have to take to get resolved if they don't correct within the month.

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6:34 pm EST
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DTE Energy electric/gas price gouging

DTE has a monopoly over the detroit metro area energy supply acquisition. There is nobody that is competing with DTE in Garden City and my Bills in the winter average 350 and in the summer average $250. I cannot afford such a huge chunk from my SSD and hope that by filing this complaint action can be taken to some way some how either bring in competing business to force DTE to lower rates or make DTE reduce their energy supply costs. DTE rubs it in my face that I am among the 1% that have had the most usage of gas and electric and was subsequently being charged the most.

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1:04 pm EST
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DTE Energy power loss from nov. 17th storm

Storm hits Sunday night and power is lost along with the other 599, 999 people in lower Michigan. Fine, that is expected at times. After a few hours, the estimated restorion time was 11:30PM Monday night. Ok, not a big deal and managable. This is where it goes south;

Monday night around 7PM, a text update is received, pushing things back to Tuesday night @ 11:30PM. Not ideal but still bearable.
Tuesday morning while at work, receive another text update indicating my work order is complete and power is restored. Great, ahead of plan. Try to call my answering machine to confirm...no answer. No answer = no power. I had to re-report my outage. Update a short while later indicates 11:30PM again. Early evening another update received stating my repair will be completed within an hour. This update remains in affect through Wednesday, blowing right past the previous Tuesday night estimate. It's finally updated again and pushed to Wednesday @ 11:30. Again, this is not met and now it's Thursday with still no power restored so far. Latest update is for 11:30PM tonight. I'm not buying it, they've been wrong every time.

I'm not ticked about no power, I am ticked about the poor poor piss poor communication from this company. I now have a couple thousand dollars worth of food that is spoiled and rotten in my fridge, freezer and deep freezers. If they would have simply provided an estimate of say Friday right off, I could have planned accordingly. Instead I was fed bad information and pushed back every day until things were past the point of no return and it's all spoiled and rotten.

Hey DTE - Ever Hear of Under Promise and Over Deliver? This makes for a happy customer. What you did instead is repeatedly over promise and under deliver.

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9:10 am EDT
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DTE Energy broken meter/back charges

Sometime in the end of 2012, dte told us that our meter was malfunctioning and that they were going to come out and replace it... We said ok. A little while later we get a bill for around $600! Dte claiming back payment for when their meter was not working... This is ridiculous!... Prior to dte telling us our meter was broken, I called in inquiring if something was wrong because our payments were so low. I was told nothing was wrong, "we were just doing a good job". I do not believe it is our responsibility to pay this back energy cost. It is dtes equipment and they should be liable for their equipment and what goes wrong with it. I did my due diligence and called in to the company. When I first complained about this, I was talked into a $70 a month non-shut off agreement. This however, does not cover my monthly bill, so why would they set me up this way in the first place? Shady for sure….. I have been paying $125 (What I can afford) , which would be enough for my current bills if I did not have the $600 back charges. No, I am not low income, but yes, I have other bills besides an energy bill I have to worry about. Does dte care about this?... No! Dte initailly set me this way: instead of paying the $125 they are going to increase my bill to $209 a month! This is almost 3 times the amount I am required to pay & hellip;.. I can not afford this! Do I expect to hear from anyone at dte corporate or get any help….. No, I really don’t. It would be nice for dte to take some responsibility for their part in my situation here though…..

Then... I was contacted by valencia turner-williams to discuss our account. I spoke with her on 10-3-13; I was not able to complete our conversation that day and told her I would call her back. She told me that she would grant us an inconvenience credit (We talked about 50%) due to the issues we had with dte and when I called back she would have some payment options for me. I returned her call on 10-7-13 and left a message. I called numerous times that same week and left messages. My husband even called her once or twice. I called on 10-14 and left a message. Neither of us has gotten a return phone call from her. There should not be a reason that this "customer service" representative has not had the common courtesy to call us back. I consider this stalling on the side of dte so that we will have to pay the whole amount instead of dte taking some responsibility for the bad position they have put us in. I see on my account that a payment plan has been set up. I did not agree to this. Valencia seems to think this is settled and it is definitely not! I cannot over emphasize how unimpressed I am with dtes customer service, it is horrible!

I was then contacted by earl folks on 10-15 about our account, he told me "he does not care about my situation". I can not believe dte has this kind of people working for their company. I cannot over emphasize how unimpressed I am with dtes customer service, it is horrible!

I also found out that this problem with our meter was going on for over a year! How incompetent is dte to let this go on for so long and then try to stick me with a bill that is not my fault!

A very unhappy and disappointed dte customer!

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8:34 am EDT
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DTE Energy power outage

I wish there were another option for electricity in the suburbs of detroit because dte would never have my business! I had a heart attack two weeks ago and am home on bed rest without electricity and am now going on day 5! I have called them 5 times explaining I can't take the heat (Was 87 degrees yesterday) and the only response I get is your not on the schedule yet! I have asked to speak with a manager and they tell me she is on the other line! What kind of second class company is this? I bet we would have their attention if we quit paying our bill, i'm sure it wouldn't take them 5 days to be here to shut it off!

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7:12 pm EST
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DTE Energy transfer of service

My husband and I were just at the Detroit (Mexican Town) facility. We were also told by a DTE customer service rep, that we would have a better resolution time if we came to the office. Last Tuesday my husband was there by himself and spoke with Rose #9. She assured him if he brought the proper paper work she would be able to correct the issue we were having. We came back up there today. It was about a 45 minute drive. I spoke with Erica #18. She was incredibly rude. Two people could not see her at the same time, so I let her know that I would like to have my husband talk to her about my account. She did not let me finish and said "Sit down". Then she asked a question, as I was answering, she said "stop talking". I was appalled! My answer was less than 3 words out before she cut me off. She then proceeded to say I can't help you before she even knew what I needed help with based on the 3 words I did get out. MY husband then spoke with her, and with the same attitude asked if he could speak with her supervisor. As we were waiting we heard her and her supervisor talking and her laughing and being loud. We were on the other side of the cubicles. It was ridiculous! Needless to say, she would not help and I had to call the friendly DTE to help and resolve my issue.
My husband and I took the day off work to resolve this issue and were met with utter disrespect.

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11:23 am EDT
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DTE Energy - appliance protection plan

I was called on the phone by someone representing herself as being with DTE Energy for an appliance home protection plan. I was given very simple information that sounded attractive. I was told all appliances would be covered and was told, without exception, that I could cancel at anytime and that all major appliances were covered. I was told nothing about...

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DTE Energy irratic electrical charges

Our electrical bill has been substantially higher than our neighbors. (We live in a condo building consisting of four other units.) Over the 20 years that we have lived in this unit, our electrical bills consistantlly run 30-50% higher than our surrounding neighbors as confirmed by DTE. There have been times when our monthly bill has actually been higher while we were out of town than when we were living in the unit! I've had the electrical meter checked by DTE representatives prior to them converting to the new electronic meters. They assured me that the meter was working properly. Since the new meters have been installed in our area, (about 3 months ago), our monthly bills seem to continue to vary widely. Are there any other folks out there who have the same or similar circumstances or am I living in Amityville?

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DTE Energy fraud

Dte aloud someone to open services in my name. At the time I had a fraud alert on my social, then when I got in touch with them they asked me all the questions they were supposed to ask the thief. They then refused to send me a fraud report wen I had a police report number and actuall report they want me to pay the balance. The state of Michigan should allow other service for gas and electric. Dte takes advantage of there customers. I say we start taking advantage of them they can screw them self

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Debra Ruffin
, US
Oct 25, 2019 8:40 am EDT
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HELLO, MY NAME IS DEBRA RUFFIN, I AM WRITING THIS COMPLAINTOF THIS REDICTIOUS DTE ENERGYLIGHT/GAS/ BILL.I WAS A VICTIM OF IDENITY THEFT AS WELL AS FRAUD AT 8952 E.OUTER DRIVE IN THE CITY OF DETROIT 48213.I AS WELL MADE NUMERIOUS PHONE CALLS .ABOUT THE POWER PROBLEMS AT THAT ADDRESS, THE PROPERTY WAS IN FORECLOSURE SINCE 2007.FROM PROPERTY TAXES AS WELL AS A FORECLOSED MORTGAGE.I DIDNT KNOW THAT AT THE TIME .BUT AS I STARTED MAKING REPORTS TO DTE ENERGY OVER AND OVER, NO ONE WOULD COME OUT .OR WHEN THEY DID COME OUT IT WAS ALWAYS AN EXCUSE, BUT AS TIME WHEN ON I FORUND OUT THAT THAT PROPERTY AT 8952 E, OUTER DRIVE IN THE CITY OF DETROIT .HAD ME AS THE OWNER, WHEN I WS A RENTER, I FILED BANKRUPT IN 2015.NOT KNOWING THAT THIS PROPERTY HAD ME AS OWNER, I WAS A RENTER.IN 2016 I PUT THIS HOUSE IN COURT FOR FRAUD..YES I CALLED DTE NUMERIOUS OF TIME TO REPORT AND COMPLAINT ABOUT THE LIGHTS FLICKERING, I AS WELL TOOK DTE ENERGY DOCUMENTS TO HOW I MADE POLICE REPORTS, AND I AS WELL SHOWED DTE DOCUMENTS THAT THE PROPERTY WAS IN COURT, FOR FRAUD I SHOWED TM THAT THE PROPERTY WAS IN FORECLOSURE IN MY NAME AS WELL AS SHOWING THEM I PUT THIS PROPERTY IN COURT FOR FRAUD, THE DTE ENERGY ON GRATIOT THE ONE THY CALL THE HYDELLE BIRD OFFI CE, I AS WELL SHOWED DTE ENERGY ON GRATIOT AS WELL IWAS ILLEGALLY EVICTED .AND I NEEDED THE LIGHTS/GAS TO BE TUNED OFF IN MY NAME, SO YEAH I REPORTED THIS TO DTE ENERGY NUMERIOUS OF TIMES.I CALLED NUMERIOUS OF TIMES, THE PROPERTY AT 8930, I CALLED TO TELL THEM THAT THERE WAS A EXTENTION CORDS COMMING FROM NEXT DOOR, AS WELL AS COMMING FROM PROMENADE WHICH IS THE NEXT BLOCK OVER.I DONT HAVE THE ACCOUNT NO, BUT I AS WELL GAVE THEM A FEDERAL TRADE COMMISSION NUMBER, THIS AS WELL IN SEPTEMBER 2017.I TOOK DTE ENERGY ALL THE DOCUMENTS THEY ASKED FOR SHOWING AND PROVING I WAS IN FRAUD AT THIS PROPERTY, AT 8952 E.OUTER DRIVE IN DETROIT MICHIGAN, 48213 ...PLEASE CONTACT ME BACK AT MY EMAIL, , OOOH YEAH THEY TURNED MY ACCOUNT NUMBER OVER TO THE CREDIT COMPANY, PLEASE REPLY BACK AT ruffindebra1@gmail.com THANK YOU.

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Ronald Ginther
Mason, US
Dec 26, 2014 10:10 am EST

As a member of the Equifax credit agency I was notified that a Detroit Edison account was opened in my name. The account number ending in ... 0011 was opened on November 1, 2014 and reported on December 1, 2014. The balance shown is $140.
FWI; I, Ronald Ginther did not open this account. I own no properties in the DTE coverage area and I do not reside in this area. My home address is in Mason, MI 48854. We have been residence here since 1978.
This is a clear case of fraud and if you would have checked with the credit reporting agencies, you would have noted that from the beginning; since I have had alerts posted since 2005. I did not initiate this account nor am I responsible for any billing for this account.

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2:00 pm EDT
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DTE Energy frequent and lengthy outages

I live in the 48223 area of Detroit, in Rosedale-Grandmont neighborhood. In my area, there are frequent power outages and the power stays off a day or more. Whenever there is so much as a basic rain storm, the power is affected. My power has been off at least four times this year alone...However, the power two blocks up going North and one block going South is still on and unaffected. Recently, from September 3rd to today, the 6th, and possibly until tomorrow, my power has been out. Out of 120, 000 customers out, over 110, 000 have been restored by my power is still out. I have lost all of my food. I have had to stay with my young child at a hotel a few nights. I had to get him and myself ready in the dark this morning, to get to work and school on time. This is the most inconvenient situation.
Apparently, DTE sent crews to help on the east coast, while its customers here have to suffer because of that decision. I applaud your willingness to help, but at the same time, the weather ALL WEEK was predicted to be severe on Saturday, and never once did it dawn on the company to get crews into place should the storm knock out power. I, as well as countless others in my area, pay our bills, are expected to pay on time, yet you don't feel as though you owe it to us to maintain our service and restore it as quickly as possible.
I look forward to moving out of Detroit, as this is one of the myriad of reasons, poor customer service, why I cannot stand to live in this environment of mediocrity any longer.

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7:57 pm EDT
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DTE Energy unprofessionalism

Today on August 31, 2011 at approximately 1:00 p.m., a DTE representative came into our Law Office to read and record our meter. Supposedly, he got locked in the back room/garage. To get our attention, your representative turned off our electricity and then turned it back on. We’re an office of approximately 20 staff members and many were working on important documents at the time your representative chose to shut off the power. His actions were very unprofessional.
Secondly, when two of our CEO’s went outside to ask him for his name and ID number, his response was, “It’s around my neck. Go f*** yourselves!” and then he proceeded to walk away to the next building. Again, very unprofessional! This needs to be taken very seriously as it was not a good representation of DTE. I am very dissatisfied with the service of this representative and expect that he is never sent out to take the reading on our meter at this firm again!

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pure homes llc
Bloomfield Hills, US
Nov 02, 2012 2:17 pm EDT

I as property owner filed for new services at the new construction at 868 hazel in Birmingham in April 2012, received the confirmation email in early May. Nothing happened. My contractor frequently contacted DTE about the new service but never got a confirmation about the start of electricity. This went on til mid August- the house was almost finished, except of course electricity reliant work as hard wood floor, heating and cooling etc. THEN came the big surprise to DTE: the original house was from 1919, meaning 3 wires. The new one only needs 2, so all existing fixtures and transformers could not be used. Surprise surprise! The solution DTE came up with mid September was a new pole in the backyard (one in every corner then- nice sight) etc to wire up to the house. I am still waiting for that to happen and today is 11/2/12 and the inside work has come to a stop and I am loosing money daily due to the sloppiness of DTE. Where can I sue them for damages ?

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Pure Homes
Bloomfield Hills, US
Nov 02, 2012 1:50 pm EDT

I as property owner filed for new services at 868 hazel in Birmingham in April 2012, received the confirmation email in early May. Then nothing happened. My contractor frequently contacted DTE about the new service but never got a confirmation about the start of electricity. This went on til end of August- the house was almost finished, except of course electricity relient work as hard wood floor, heating and cooling etc. Then came the big surprise to DTE: the original house was from 1919, meaning 3 wires. The new one only needs 2, so all existing fixtures and transformers could not be used. Surprise surprise! The solution DTE came up with mid September was a new pole in the backyard, new transformer and then wiring up to the house. I am still waiting for that to happen and today is 11/2/12 and the inside work has come to a stop and I am loosing money daily on the sloppiness of DTE. Where can I sue them for damages ?

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DTE Energy no heat

My friends gas recently was turned off in February in Michigan. A 2 year old and a disabled man along with the rest of the family.The family finally found help after a few days of frezing to pay the bill in full on a Friday, but DTE refused to turn the gas back on, because it was a weekend...I feel the is B.S., it doesn't tack that long to push a button, don't people care any more? What is this world coming to...this is a low income family from Big Rapids, Michigan, at 315 Woodward, that should be appoligized to. Next time someone has a heart felt problem, DTE needs to find a HEART!

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Charly
Utica, US
May 20, 2009 7:02 am EDT

DTE has been charging us for their appliance protection insurance since 2017. We moved out of the home that they are charging for services at Jan 6, 2017, and demolished the home in Jan 2017. We called continuously and emailed them for 6 months straight for them to cancel the appliance protection. They are charging us for 6 months service at a home that we didn't even live at. We are currently in the process of building a new home at that site and they have now tacked on $143.70 for services that they never rendered.

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351
, US
Feb 02, 2012 1:12 am EST

Pay your bill... sucks you have a medical condition but why is that their problem? They are a business duh

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DTE Energy gas bill increase

Just when life can't possibly get any worse, I just received my dte energy gas bill today. Normally I pay $40 per month for gas but my bill has dramatically increased to $167.00 per month. According to dte energy, there was a & ldquo;gas rate change” and I have to pay it or they will shut it off. Crazy right, I don't recall ever receiving a notice from dte energy letting me know my gas bill would be over 4x’s what I use to pay per month. This is just so wrong, I am unemployed right now in michigan like many others. Talk about kicking somebody when their down... God knows I will be boiling water real soon. If anyone can shed some light on this subject, it would be greatly appreciated.

Thanks,
Michelle in trenton michigan

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John10
Detroit, US
Aug 19, 2010 10:45 am EDT

File a complaint with the The Michigan Public Service Commission (MPSC) If enough people file their complaints against DTE Energy and DTE Energy has to pay enough fines they will start treating their customers the right way: To Submit Natural Gas Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/gas/gascomplaint.html and to Submit Electric Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/electric/eleccomplaint.html

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vandread
, US
Feb 24, 2010 10:00 pm EST

note throughout the country cities have heating and energy programs that help pay for some of the bills where you live i believe it is called liheap you can find it at http://www.michigan.gov/heatingassistance or sign up for avg billing this will cost you a bit more sometimes but your rate will same month to month if you donot change your usage

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10:34 am EST
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DTE Energy bad customer service

I would like to complain about customer service in the city of detroit, dte energy customer service. my husband is responsible for the gas bill i am responsible for the lights, ironically, one income can't cover charges. husband recieved shut off notice of 582.00. he went to the company paid 400.00 to a customer representative, with entire bill, the money was taken, reciept given. friday @ 5:00 field rep came shut off gas. called spoke to a manager regarding remaining balance. paid remainder balance plus reconnect fee plus more expenses/all to be informed that no heat until monday with 2 children, 2 dogs, the manager asked me could i find friends or family to stay with after taking 400.00 no i don't nor can i go to a hotel without money. merry christmas in this 21 degree weather.

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Electrocuted
ClintonN twp, US
Feb 14, 2014 1:45 am EST

Clinton twp, mi office has the worst employees. Try to avoid all work possible. Put customers in hazard situations and won't handle code issues they are aware of. Agree to work and then don't complete it. They don't inspect subcontractor work and it is left as out of code. Their supervisors should be fired. Maybe after legal gets involved and the tv stations put it in the news, the work will get corrected and to proper code. Lazy DTE workers not doing their job.

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Zapped again
Clinton Township, US
Feb 10, 2014 9:19 pm EST

DTE doesn't follow through on agreed work. They don't follow up and inspect the subcontractors they use. DTE had subcontractors out twice at my home and still don't have the work to code. I called them the first time. You would think that they would have inspected the second crews work. Nope. They know other lines in the area are not code but don't want to Enforce homeowners to bring them to code. They would rather see someone get electrocuted versus spend a few bucks to enforce and correct the problem. Maybe an attorney and/or tv station attention to get their attention is the next step.
Lazy workers not doing their job!

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OPENMINDED1
Detroit, US
Jan 14, 2012 7:04 am EST

TODAY IS JANUARY 13TH, 2012.
IT HAS BEEN ROUGH FINANCIALLY FOR ME HERE. IT IS ROUGH HEALTHWISE FOR ME HERE SUFFERING FROM SERIOUS MEDICAL CONDITION. TEMPERATURE OUTSIDE IS 29 DEGREES FERENHEIT. POWER WAS TURNED OFF YESTERDAY JANUARY 12TH, 2012. CALLED THE WHOLE DAY YESTERDAY AND TODAY TO GET IT TURNED BACK ON. 2 CHOICES OFFERED. PAY THE ENTIRE BILL OR GET MEDICAL DOCUMENT TO SHOW EXISTENCE OF MEDICAL CONDITION. FAX IT TO [protected]. CALLED THE DOCTOR AND EXPLAINED THE SITUATION. DOCTOR FAXED THE LETTER. CALLED DTE, THEY HAVE NOT RECEIVED IT. HITCHED A HIKE TO THE DOCTOR’S OFFICE . DOCTOR FAXED THE MEDICAL LETTER TO DTE AGAIN. WAITED AND CALLED AND AGAIN “WE HAVE NOT RECEIVED IT”. RAN TO KINKO’S AND FAXED AGAIN AND CALLED AGAIN. SAME ANSWER STILL THEY HAVE NOT RECEIVED IT. ASKED TO TALK TO THE SUPERVISOR. NOTHING THEY CAN DO UNTIL THEY RECEIVE THE LETTER. AND NOW THEY SAY THAT DEPARTMENT IS CLOSED UNTIL TUESDAY JANUARY 17TH, 2012 (MARTIN LUTHER KING HOLIDAY). SAD, SAD, SAD. NO ONE TO HELP AFTER HOURS FOR PEOPLE WITH SERIOUS MEDICAL NEEDS. GOD HELP ME AND THOSE IN SUCH SIMILAR SITUATION.

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DTE Energy harassment

Please help,
I have had debt collectors call before and have some thick skin and it is hard to get on my nerves but this, this is making me insane and it's not even a debt collection, really, it's a bad credit warning.
DTE's automated voice past due pay or receive bad credit, whatever you want to call it, has called hundreds of times, sometimes 5-6 times and day, everyday Mon-sat, starting at 8am exactly, noon, and 4, and sometimes a extra call or 2 like 6 last night and a oddball here AND I don't even have a shutoff notice and they say there is no way to stop it, it's automated, and it usually does not call that much. I have done everything. I have called them and said I need the shutoff notice and then the fia office will help me please stop that thing calling, and 3 different operators told me they cannot stop it it is computer automated(if they give me there pass-code, I'll stop it) and since I will not receive and shutoff notice till I am 60 days late and i am only thirty something the only way to stop it is pay the bill! I have pushed the buttons saying they have reached the wrong number like 6 times, I went along with it and when said is this Brian pressed the right buttons and then it say's, sorry your number is not registered with us, Then why do they keep calling? I called and asked that to a DTE operator and They said you are registered so there pretty much. The one operator did not believe I was getting called that much till he looked it up and said that was "weird", but he could not stop it. What can I do? Is this not harassment? It is not even a debt collection, it just says that if I do not pay it will impact my credit then offers a option to pay which then says i am not registered. My credit is already hurt, Them calling at least 3 times a day 8am, noon, and 4 pm, plus sometimes extra is making want to blow my head off. I cannot turn off my phone because I take care of my grandparents who are sick and mother with MS, and if anything happens or they need me I have to be available. I am not avoiding them, They know I am not paying till I receive the shutoff, so how is it legal for them to keep calling even right after I get off the phone with dte, saying as soon as the shut off comes you will be paid? it is harassment. They cannot stop the automated voice from calling? Put I paid the bill, then deduct it, change my number on the machine to disconnected, something, PLEASE HELP, I am going crazy and they do not care, One time I just kept hitting ignore and like 3 days later, I looked at it and said missed 15 times! It is the same number calling every time and metro PCS says they cannot block number and all I could do was change the ring to something less annoying. What do I do, is there not some rules or is Detroit Edison immune. I mean it's like like I have a choice where I get my electric, they are a monopolistic, anti-trust company with NO competition. I need help with them, they don't care if I complain, I am a nobody to them. Is there anything I can do? I am unemployed and looking and this is just adding to the stress 6 days a week to where I don't even want to wake up or live anymore. [protected]@gmail.com please get back with me and let me know either way

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thayes
Flint, US
Dec 17, 2009 1:43 pm EST

I know that you can't stop the calls from happening, thats just part of the way a business runs. As far as annoying I would completly agree, why don't you call and get some payment arrangements like I did. Please don't depend on FIA because you will end up being shut off long before you will get the assistance. To even get through to FIA, even with a worker is near impossible right now because of the amount of people seeking assistance, and with me by the time I got my shut off notice I was told that there were no funds available. Also, if you don't get a hold from your worker placed on your account you can be shut off on the shut off date anyways. I was glad that who I spoke with from DTE at least let me know that. They offered me a payment arrangement which I could not afford also, but I have to pay for what I use and I know that. The only thing that I was told was to make sure that I look at my actual usage each month so that I am not paying on a payment plan that are less than my actual charges or else I wouldn't be getting ahead any. With my payment arrangement FIA wouldn't assist me but the collec6tion calls stopped when I enrolled and I was better off trying to help myself than try to even get help. And at least this year DTE is sending me shut off notices before the bill was ridiculous...I would suggest to call and see what is available for you. I think it would stop the crazy calls and help you with getting your life back. Best of luck.

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DTE Energy - shut off despite payments

I've been paying DTE Energy $245.00 consistently every month (yes, even in the summer) because they enrolled me in a shutoff protection plan. I made my last payment on July 15th, but received a disconnect notice on August 13th. They will not take payments, but instead told me to call DHS ask for help with my bill. I'm unemployed and have two young children...

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DTE Energy billing errors & bad customer service

Over the past 10 months, dte energy has mis-read my gas meter three times resulting in outrageous charges, which I at first refused to pay. In prior years, it was common to have this happen once or twice a year.
I complained each time and was promised the problem would be fixed. It was not! Furthermore, their customer service department throws up roadblocks at every opportunity when I called, including refusing to transfer your call to a supervisor, and putting your call on endless hold to discourage you. I have also been told "sorry, there are no supervisors available today". They also ask you to repeat your service address, phone number, account information, etc. Repeatedly - again to discourage you from pursuing your complaint.
Right now, I have been waiting over a month for copies of my past bills, so I can compare them with the checks I have sent them.
Trying to escalate to a higher level in dte is futile. They do not publish phone numbers or email addresses of their employees. Everyone above the level of clerk is totally insulated from the public. I am able to email the president of the united states, but I can't contact a supervisor at dte energy!
I involved the michigan public utility commission, but they also seem to care little about customer complaints. There has been no follow-through initiative on their part to push for a resolution to my problem. It has been up to me - every time - to initiate contact and complain about the lack of resolution. They respond, but take no leadership role.
Early on, I insisted on corresponding by email so I have proof of what happened (Or didn't happen) and when. This hard-copy may be needed if this problem ever gets to court.

—bob

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Dragon Lady
, US
Jan 26, 2022 8:43 am EST

I am still fighting a similar charge from 2 address's ago. There was a misread on my old meter. never got addressed. claimed it came from inside. it only started when they installed a new meter. I turn off all lights etc. SO yeah, they're scammign about $1000 out of me that I've not been able to find a solution for. and now they keep accidentally withdrawing it from my bank account in full total leaving me strapped and unable to pay rent. I hate dte. i hate michigan for allowing this corrupt company from continually abusing the public with no apparent way for us to address.

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dana daley
, US
Nov 20, 2017 9:16 am EST

DTE is unable to turn new service on as I froze Equifax, transunion and experian because of the recent Equifax hack. So now when one wants to have elec service turned on for new address - one has to unfreeze. So I did -Consumer Energy had no problem. DTE DOES! it has been a solid week since I have been on the phone with them. They insist credit still froze. Equifax and experian is unfroze - even have a confirmation #. Consumer Energy sees it is unfroze. my bank sees it as unfroze. Finally after 3 days Supervisor Lisa promised the new service would be on in my name Nov 18 2017. guesss what - they turned it off! Somebody -please tell me where I can get help. I am 70 yrs old and after a week of begging fighhting trying to make sense to DTE my nerves are shot!

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Patricia Stampley
, US
May 09, 2017 8:25 am EDT

Based on my personal experience with DTE, I must strongly agree. There needs to be something done. Better training could possibly help. Worst customer service I've ever experienced.

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Dte supervisors are crap
Clinton twp, US
Feb 14, 2014 7:29 pm EST

Dte employees are useless. They do as little as possible to get work completed. Dte is suppose to be the one to make sure code is followed but they allow lines to run out of code and then want the customer to live with it and act Like it is not their problem to correct the way they ran them to begin with. They are a piece of s...t. Fire the supervisors.

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John10
Detroit, US
Aug 19, 2010 10:44 am EDT

File a complaint with the The Michigan Public Service Commission (MPSC) If enough people file their complaints against DTE Energy and DTE Energy has to pay enough fines they will start treating their customers the right way: To Submit Natural Gas Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/gas/gascomplaint.html and to Submit Electric Utility Inquiry or Complaint http://www.dleg.state.mi.us/mpsc/electric/eleccomplaint.html

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