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DriveTime Automotive Group
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2.2 315 Reviews

DriveTime Automotive Group Complaints Summary

91 Resolved
215 Unresolved
Our verdict: Engaging with DriveTime Automotive Group, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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DriveTime Automotive Group reviews & complaints 315

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8:02 am EST
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DriveTime Automotive Group awful company

First of all I want to let you all know that we have never ever missed a payment to this company. If I could turn back time we would have never bought a car from Drivetime. They raked us over the coals after 'approving' us wanting to know the names and phone numbers of 3 (three) family members, 3 personal friends, employers, etc. Granted, if a person skips out on them they would need to know numbers of people to contact who might aide them in recovering their money or vehicle, but this company is just over the top when it comes to calling their customers.

Our car note is due every other Friday in the amount of $190.00. Actually, I am a co-signer on this loan for my boyfriend... I always make the payments. We moved out of the Dallas area to Houston in April 2008 and when we moved I contacted Drivetime and gave them our new address and my boyfriends new job info and told them that his paydays had now changed and we would be making the truck payment on Monday rather than Friday because that is how he is paid.

Every other week they call us wanting to know why the payment wasn't made. Twice they have called my son at work because they didn't see a payment posted yet on Friday and there was no answer at our home number. That was the reason they gave me as to why they called my son on his job. They call all the time. If you are not home and they get an answering machine they will have no qualms about calling at 10:00 p.m. at night or even calling people whom you have on your reference list. This is absolutely ridiculous.

If we were 3 business days late paying our car loan and they had exhausted all of my numbers trying to reach me (they didn't even try calling on my cell # that they have for me) I might understand a bit more. We have never missed making a payment to these people and are never later than paying on the Monday following the Friday it is normally due. One time we were in Alabama at a funeral and they were unable to reach us on a Monday morning. They called my son again at work wanting to know if he knew where we were. These people are absolutely ridiculous.

Like I said earlier, I had given them my boyfriends new pay day schedule and they refuse to make the payment due on Monday, one business day later than what we had signed for. I would never recommend you purchase one of their vehicles, not only for the exorbitant amount of money you will be paying for a vehicle and the huge interest rate and high payments, but for the way their customer service handles their business. They do not communicate to each other in the office, do not make notations in your file and just last payment time I received 2 phone calls in one day from them asking the same information as to why I had not made the car payment yet.

I despise the Monday mornings every other week now, when I know they are going to be calling and harassing me to make the payment when I always do make it after 3:00 p.m. every other Monday. Never again and if you don't want problems with these people... don't buy from them either. Another 4 years we have to deal with them. I think I'm going to be sick now.

Linda is the worst one in the credit department. She loves her job.

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Bellemorte50
Austin, US
Jun 07, 2010 6:13 pm EDT

Ok so I just got off the phone with Drivetime ! They called me 5 times today and I just got out of work and returned the phone call.

They said I was 2 days late, but my ticket book that was provided when I purchased the car showed my payments this month were due on the 12th and the 26th. Their records show it was due on the 5th and the 19th. This rude, ghetto customer service person - Jackie - said there was nothing she could do. I asked her if I could fax over my copy in order to verify that I'm not lying therefore I don't want that reflected on my credit. She kept speaking loudly over me saying it wasn't her that messed up and my car payment is due every 14 days, I should know that.

Excuse me? I'm a busy person and unlike her, I'm not a complete dullard. She insulted my intelligence insinuating I don't know how to count and was so extremely rude. I pay according to the ticketbook DRIVETIME provided for me. I bought the car because I thought it was a good deal, but with this type of customer service I should have taken my business elsewhere. I hung up on her and called back. A gentleman said he would put a notation in my file that there was some confusion and gave me a fax number to send it to.

With that attitude you'll be making 9 bucks an hour for the rest of your life answering calls at Drivetime, Jackie. I will be sure to email whoever I can to let them know how unprofessional and rude this girl was.

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mary
Seattle, US
Jun 09, 2009 3:41 am EDT

I think the above comment response indivdual may be a drivetime employee, For, with all the complaients about drive time She is partly right. The salesmen and manager refer to customer as roaches and only care about their commissions. It's time to United a file aclass action suit against Drivetime .. By the way the above comment with all the vugar words. needs to grow-up. Drivetime is not all it's cracked up to be and as for quality product (cars) . Yes, contracts need to be honored..Yet, so does not selling Ugly duckling cars under a diferent name. I hope the Federal Goverment Consumer quality and fraud unit comes on board for Drive time really needs to be investigated for sub standard vehicles and Consumer Fraud

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114252
, US
Apr 16, 2009 10:56 pm EDT

i think this ### is full of ###. I bet if you check her credit she has charge offs repos and late pays. she needs to grow the ### up and be responsible for the contracts she signs. Drivetime sells a quality product but she probably doesn't qualify for anything but a go-cart.

ComplaintsBoard
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6:50 am EDT

DriveTime Automotive Group lies lies lies

My husband and I leased a car from drivetime in june of 07. Our car payment was 402 a month for a 2003 chevy malibu. we went to the dealership in austin texas and worked with a guy buy the nae of sofoa. Once we got the car it was like he no longer existed. We could never talk to him when we had problems and he never returned our calls. We were also told that if friends and family used us as refrences that we would get some sort of credit for this, and that was a total LIE! Unless my husband and I knew the references home address, date of birth and where they worked we didn't get the credit. We also made the mistake of being late on a payment and thats when all hell broke loose. We were harrased, our friends and family as well. I was even told how do i sleep at night knowing that my car payment is late. We went back and forth with these guys, And then at 3 a.m. our car is towed for being short 40 dollars. and know we owe them 11, 306. We are warning you STAY AWAY FROM DRIVETIME!

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Listen2Experience
San Diego, US
Jan 21, 2010 4:43 am EST

PLEASE LISTEN TO THIS COMPLAINT AND STAY AWAY FROM DRIVE TIME! They are only out for themselves and not the consumer. They will call and harass you, your family and friends constantly even if you are ONE day late. They are like finance company MAFIA!

ComplaintsBoard
B
4:02 am EDT

DriveTime Automotive Group scam and rip off

I purchased a 2003 chevy malibu in December of 2007. This was my first car and had no credit I went to Drivetime and was approved. Everything was fine until Febuary right after my warranty wasn't valid my car starts leaking antifreeze and smoking I have it took to the Chevy dealership. turns out I had a heater core and gas intake leak which was 1, 500. I contact Drivetime to see if I could get any assistance because I had had the car for 2 months! They tell me they can do a repair loan so I ended paying for half any the paid for half but I had to still pay them back along with the 366.00 car note a month, I paid 200.00 dollars a month along with the car payments until I paid the loan back. Less than a week later it leaks anti freeze AGAIN! I had it towed to chevy dealership and once again notified them I am still having problems the Loan department agent told me I quote " take a man to the dealership, they screwed you it's there fault. So once again no help from them. I ended paying 200.00 then to once again get my car out the shop. July of 2008 my radiator went out and once again back at the shop the bill this time was 600.00 once again Drivetime told me I was responsible for the repairs, and since I previous had a loan contract I wasn't able to get another loan because I already had one in the last 6 months. so once again money out of my pocket. so now that I am 3 payments behind they wonder why, they have harassed me at work, home, and my family members. They have no compassion and are the worst dealership. DONT NOT BUY! you will regret and be in debt.

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9:24 pm EDT

DriveTime Automotive Group bad attitudes, scams and poor customer service.

I paid off a car through Drive Time in 2006 never reported late on my credit, they bugged me to get another car I purchased another car for my daughter my daughter has had her car for a year and a half never reported late to the credit bereau, my work is slow my daughter lost her job she just had repairs on the car in August 2008 they won't approve me for an deferment because of a nsf and the car is a peice of junk I still owe a good $18, 000 on it the roof leaks I believe the car came from Hurricane Katrina. Lamont Young is the manager of the finance department he is a very big jerk him and his partner John I have contacted a lawyer also and the Better Business Bereau. Never purchase a car from them their some big reap offs but they will pay for everything they do they know its hard time and people are in recession and they can't help a customer that has paid a car off through them and has did pretty darn good on the second 1 if thats not bad customer service I don't know what it is.

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SuperVepr
Redneckville, US
Jun 25, 2009 10:15 am EDT

Buying a used (or new Kia for that matter) is madness.

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Mickey Lattimore
Scottdale, US
Dec 29, 2008 1:08 pm EST

I Mickey L. Lattimore went to the Drive Time Automobile on Memorial Drive, Stn. Mtn. Ga. On 2/20/2008 to purchase a vehicle. I was introduce to a sales rep(name goes here) who allowed me to look at the vehicles on the lot. I chose a Kia Otima LX 2004. The Sales Rep. had me fill out the necessary paperwork, while I completed the paperwork, the sale rep ran my credit and stated they could help me get into the vehicle which I had choosen for $1200.00 down. I informed the sales rep. I only had at that time a total of $200.00. The Sales Rep stated you can put the vehicle on lay-o-away so I made a down deposit of $200.00 on a 2004 Kia Optima LX that had about 52, 000 miles.

While two weeks past, I went to Drive Time and made another payment of $500.00 on the vehicle I had on lay-away, leaving a balance of $500 left. Well the sales rep stated they had the same/similar vehicle with less mileage about 48, 000 and I could take it that day for the $700.00 I had already applied to my original Kia which I had choose. Red Flags immediately went up. I asked what’s wrong with it and of course they would say nothing.

Since driving the vehicle off of drive time’s lot on March 15, 2008, I’ve had nothing but problems with this vehicle. I’ve had to replace the front brakes, the power steering pressure hose went out, the driver’s side door lock locks itself back when you unlock it with the key and attempt to open the door using the handle. The passenger window doesn’t let up correctly it’s off track. I’ve had to replace the battery, I have also had to replace the coil and spark plugs.

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natalie
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Oct 13, 2008 6:46 pm EDT

Drivetime is a joke I've paid my car on time for the past year and have missed 1 payment. Numerous harassment from the billing manager saying if I don't pay now come and turn the car in isn't that a bunch of bs. I am not even 2 weeks late yet.they said I need to borrow the money from a payday loan or something. Very very rude customer service and unethical business practice. Do not purchase from them or be prepared for a lot of harassment with references and at ur job. They r located in lakewood colorado

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K
4:18 pm EDT

DriveTime Automotive Group bad attitude

Bad business @ Midlothian Trnpk. in Richmond, Va.Drivetime... we only 50 dollars behind and they call your house, job, landlord... and family members in other cities... real nasty attitude from one employee named Falon, really not customer friendly and hurts the entire business! Do not buy there!

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sgfsfsdf
Mobile, US
Jul 11, 2010 12:17 am EDT
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Hey,

If you had lived a better life (paying bills when due), you could avoid dealing with companies like DriveTime. Pretty simple. Quit taking out loans for things and not repaying them. I don't think I can be any clearer.

ComplaintsBoard
J
7:12 pm EDT

DriveTime Automotive Group out of control financing

Drivetime, the go to guys for what? A big phat giant headache. I read another complaint, and it was like I was reading the story of my car. What a piece of crap! I coulda have had my parents cosign on a new car, but i wanted to do it all by myself. Cause that is what you do when you are almost done college and living on your own. You grow up. So wrong...

Listen to what has happened on my loan.

1. the lost a total of 5 payments now. I have had to keep a copy of every check i ever gave them because they lost 5 of them.

2. i needed to change my payment date to correspond with my pay checks... some f**r named "Sean" told me no problem. Ill go ahead and change it. He forgot to tell me there was a fee and paperwork to do that. So for 6 months I mad my payment later because Sean said it was changed and I didn't need a new payment book. When i found out... it was my problem. 6 months worth of late fees on a simple interest loan. 600 extra bucks for them.

3. I mail the checks certified now with tracking #s. They sign for them and still call to tell me I am late.. but they have the check sitting uncashed..

4. I cant have a pay off figure on my car cause the payment is late ( even though they have the check in house)

5. And my favorite this month. A NSF fee from Drivetime for a check they have, have not even sent to my bank. The money is still sitting in my account, and i am on 6 days of phone calls threatening voicemail, and late fees.

Seriously. Take the bus, buy a bike, bum a ride with a friend. Anything would be better then the hell you are about to encounter...

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sgfsfsdf
Mobile, US
Jul 11, 2010 12:22 am EDT
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Wow, both of you need to visit this website : http://www.grammarbook.com/

Now, let's discuss what are complaining about. I should have stopped after this "A big phat giant headache", but I felt compelled to continue. Your bad credit will never benefit you in life. Shut up and be happy that someone offered you credit.

I can't stand customers like you. Like you, simply means people with terrible credit. I try and keep an open mind, but all of you are the same, no exceptions.

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Listen2Experience
San Diego, US
Jan 21, 2010 4:47 am EST

PLEASE LISTEN TO THIS COMPLAINT AND STAY AWAY FROM DRIVE TIME! They are only out for themselves and not the consumer. They will call and harass you, your family and friends constantly even if you are ONE day late. They are like finance company MAFIA!

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4:18 am EDT
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DriveTime Automotive Group scam and cheating

My boyfriend has had a long history with Drive Time, and let's just say that none of it has been happy. We are planning to file a class action lawsuit against Drive Time, Ugly Duckling and Kars Yes. We have already contacted a lawyer and have excellent grounds for this. We need as many people as possible to take part, and hopefully rectify all the wrongs done by them. If you are a dissatisfied customer and wish to join in the lawsuit, please contact me through the rebuttal key with your story and phone number and mailing address, so that I may get in contact with you.

They need to pay for what they have been able to get away with!

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Ashley Butts
, US
Sep 23, 2020 3:04 am EDT

I want In. Ash89nic@gmail.com

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ruth kornahrens
, US
Dec 19, 2021 4:56 pm EST

I want in Ruth and Charles Bertholf kornahrensruth@yahoo.com. they do usury interest rates on used cars 14, 000 car loan with 11, 000 in interest on a 2011 Toyota with 83, 600 miles the car has been wrecked twice but I'm with in my 5 day return and will be returning the car on monday..

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Tytymm
, US
Jun 15, 2019 4:58 pm EDT

Please include me they told me i could trade in car after 2 years just to find out that is not possible and noone cares what i was told when buying the car even though it was all recorded they keep transferring me to someone else who transfers me to someone else and so on my email is tylermobley@hotmail.com

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LyneaNea
, US
May 27, 2019 4:22 pm EDT

Please include me email address is andralynea2787@icloud.com I was not happy with them at all from the beginning right after we brought the car home we started having issues with it over heating the O2 sensors going out and when we called them about it they said they couldn’t do anything about it and couldn’t take the car back till it had $1, 000 to $2, 000 left owed on it and these problems have been since I first got the car

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Glenndana05
, US
May 14, 2019 7:13 pm EDT

Please include me. Email address is dayna71@icloud.com. They are threatening to come get my car because of an issue with registration and I made payments to bridgecrest on time and am not in default on my contract and am still within the 45 days that sc gives to register the car yet I was told to hand over paperwork to them in 24 hours or return the car. On what grounds... I’m hiring a lawyer tomorrow!

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Matt30
, US
Apr 26, 2019 2:15 am EDT

If this is still going on let me in, i made my car payment but for some reason they never put my payment threw i was waiting and waiting an it got to 8pm i got the email saying my bank cleared the payment hours ago but drive time never put it in there system a lady was like oh i guess the person before forgot let me help you out and put it in the system for you and next night my car got repoed the tow driver said drive time said get it cause they never got the payment but i got my emails saying they did an the confirmed account number saying they did get the payment so im out a car an car payment now an now drive time saying oh you gotta pay more even though you already paid .

My email is akairish26@gmail.com if you need to write me

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Nikkiupset
, US
Mar 16, 2018 3:57 pm EDT
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Please add me to the list! My story isnt much different then the other previous complaints. They charge interest fee's in the same amount as the car! I have been paying thousands of dollars on on my car for years. Come to find out I have only paid about $1600.00 un total towards the principle. The other several of thousands I have paid are going towards the interest.

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Thebest10
, US
Feb 21, 2018 9:00 am EST

Is this still going on. From a 14k car that the sold me 3 years later i still owe them 16k add me to it if still going on thebestkdc10@gmail.com

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Spivey19
, US
Feb 17, 2018 2:40 am EST

I’m in the same situation as everyone one else, however it’s even worse as I have paid for my vehicle for almost 3 years & now I find out my payoff is more than twice what the vehicle is worth. Omg I’m just sick as now I’m in a better credit situation but being so upside down in the vehicle that keeps giving me problems & of course none of it’s covered under their so called warranty. So please do add me to whatever suit you are able to bring against them. It’s sickening how they price gouge people who are going through a tough time.

Peggy Hagerman
Steve.peggy@twc.com

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Supergt116
, US
Nov 13, 2017 5:26 pm EST

I agree wholeheartedly. I'm in deep for wanting a cheap SUV from drive time. I didn't exist on the "credit" map yet so i went there as i saw a commercial on ESPN. Long story short, i am completely unsatisfied with, not only the vehicle they screwed me with, but the actual loan. The whole situation is so messed up and i can only imagine how people feel when the situation is even worse. My email is Supergt116@gmail.com. I will respond with any info you may need.

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Jennifer Lynn Overton
, US
May 08, 2017 9:24 am EDT

I agree whole heartedly. My husband went to buy me a car as as gift. He came home with a car similar to what I wanted, when I read about the terms, conditions, and the stuff they got him to add on, I was like $30, 000 for a $10, 000 car. No way. I'm beyond pissed. He has a higher than a credit card interest rate and he paid like $1500 down. Complete insanity and in my opinion, they need to be shut down. They will help you regardless of credit. Hopefully, you have bad credit already, cause you aren't going to be able to make payments that high, ours are $225 every two weeks for over 5 years. That's the price of a new car, actually higher. My sister bought a 17 gonna accord with the bells and whistles, paid nothing down, and her payments are $386 a month. I want to be included in This lawsuit.

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Brandi3795
, US
Aug 02, 2017 2:31 pm EDT
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Please add me. Rena3795ann@gmail.com. New transmission after 2 weeks of having the car. Had spend money on a rental. Car note coming up for a car I have been unable to drive. What a rip off. Sold me a lemon. I'm getting the run around from everyone.

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6:42 am EDT
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DriveTime Automotive Group poor service

I bought a truck with my girlfriend from drivetime here in Arizona. We went to drivetime and bought a 2002 Ford ranger pick up truck. For 13, 056 and we have paid on it for eight months and we still owe 12, 500. The percentage rate is 49%. Can they do that? They put the truck in my girlfriends name and I am the one with the driver's license. Have you ever heard of such a thing? The truck needed to be repaired within the first 30 days of ownership. The warranty covered it. It has been ok since. What I am pissed at, is that drive time scared my 82 year old mother by trying to get her to give them her banking info. They threatened to take our truck when I was only a half a payment later.

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RMJ73
Albuquerque, US
Feb 27, 2011 1:17 am EST

i feel just because you have bad credit doesnt mean your a bad person, circumstances can lead to bad credit, in my case i did it all. i didnt pay my bills and my credit is bad. You still dont take advantage of people because, if youre going to mark up the car, give a decent interest rate, if youre going to have a high rate dont mark up car that much. drivetime is bad about both, i knew my rate was going to be high and the car was over priced, but its the price you pay for decisions you made in past. i will tell you this, if you can by a DT car any other car lot in the nation should finance you just on a signature...lol!

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BrandiNickole
river, US
Nov 04, 2010 5:44 am EDT

The reason why a lot of people come to DriveTime is because they are in the same position that I'm in, they don't have credit. I am 20 years old and its time for me to get a new car, my parents what me to take on the payments myself and i have no problem with that. It's just that i have NO CREDIT because I dont have a credit card or any loans. I don't start paying my student loans off until i am done with school. And all because you have bad credit doesn't mean you have to shut up and not complain when your getting screwed over. so "sgfsfsdf" you need to find something better to do with your life then you put people down, it doesn't make you cool.

sgfsfsdf
sgfsfsdf
Mobile, US
Jul 11, 2010 12:25 am EDT
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To all of you, "Please check text spelling before submitting a comment"

I have read all of your complaints, and I am disgusted with all of you. Grow up, quit complaining, and accept that you have bad credit. Bad credit doesn't allow you to be picky. Be happy that someone is allowing you to ride in a vehicle that they own.

[censor], you customers are so stupid.

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Lisa
San Antonio, US
May 29, 2009 3:50 pm EDT

Yeah, this is what Drivetime does. They will harass you for a dollar if that's what you owe. Whether it's hundreds or thousands of dollars, or even a few dollars, they will harass you the same. I think this company is taking a good concept...helping out people who need it, and using it against them later on down the line.

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Elizabeth
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Jul 15, 2008 2:07 pm EDT

My comment is not so much towards financing which I am sure I probably paid way to much for my car. My complaint is that my car is still under warrenty. I drove off the lot maybe about a month later my check engine light came on...Okay GAS prices first of all are outragious, so needless to say I needed to save up some money because it is a $40 diagnostic fee to see what is wrong with the vehicle...Well it's now 4 months not only has my check engine light come on, but I have lost my a/c compressor (had a leak), needed a gas cap, spark plugs, spark wires, camshaft position sensor, and a major tune up. Drive Time says the only thing that they were willing to cover is the a/c compressor (thank god cause that is 1200$ alone) so needless to say I called argueed and finally they were will to throw in the camshaft position sensor(which makes my car start, major problem) and the gas cap considering it shouldn't of corrodid within 4 months. Anyway I have been getting the run around from this company. So then I call and ask what the 53 point inspection includes and they can't tell me that either all they can tell me is the recon center does it and then on there website it tells me to call this 1-800# that just gets me no where...Well its a good thing I saved some money cause now I am forking out 75$ instead of 40$ I really can only say is DRIVE TIME IS A COMPANY THAT MAKES A LIVING OFF OF SCREWING PEOPLE OUT OF MONEY AND A CAR! I could of went to toyota or any other dealer ship with my money and got a decent car under warrenty without the frustration...I will never purchase a car again through DRIVE TIME and will let everyone know HOW DRIVE TIME SCREWED ME OVER!

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6:05 am EDT
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DriveTime Automotive Group terrible prices!

I needed to find a reliable vehicle, and with not having very good credit, was kind of limited on where I could go. I was pre-approved by drivetime, and was contacted by them, and made an appointment with a manager on a saturday at 10 am. I get there, and this appointment with the manager is a handshake, and sit me down with a salesman.

Comes to find out I was not really pre-approved. I had to do another application. I came prepared with all the documents they requested, and after a half hour of waiting, they told me I was approved for 4 of the cars on the lot. 2 04 Chevy Malibu's, a 04 Pontiac Grand Am, and a 05 Ford Taurus.

I wanted to take a good test drive of all the vehicles. I am a decent heavy diesel mechanic, and wanted to get a feel for any problems with the cars. Drove the taurus, brake master cylinder was shot. Car would barely stop, petal goes all the way to the floor. Even after this, the salesman kept pushing me to buy this one, which was the most expensive I was qualified for.

Was going to test drive the Grand Am, but AC did not work. Didn't bother. Next was to the malibu's. Both were identical years, models, color. The one I test drove was a little more expensive, but in worse shape. 85k miles on a 4 year old car, not much power, exhaust LOUD, burn holes all over the car, smelled bad, you name it. I test drove that one, wanted to test the identical one, but when I got back, the identical one was 'sold'. (drove by a week later, and BOTH cars were still there).

Then came to the negations. Or lack there of I should say. They showed me some off brand car history report, and everything came back fine. Then showed me the preliminary price offer, which he wanted me to sign no questions asked. I think not. 14k for that car was high. I said I did not think it was fair that this car in worse condition than the other is higher priced, and wanted to negotiate the price, to which I was told that the prices are firm, and the prices are set on how much they are picked up at auction. AH-HA. I asked him 'Oh, you get your cars from Adesa Auctions? They are one of my customers.' and he said yes.

Adesa Auto Auctions sells a lot of used rental cars, corporate fleet cars, and trades from other car dealerships. The red light in my head went off. 4 year old car, 85, 000 miles on it... used rental car or used fleet car! Considering they had identical color, model, year, more than likely, used rental car. Now, they're history report said nothing of the sort like that, but all the pieces fit.

At this point I wanted to leave. I told him that I want to do a separate car-fax report, get quotes on insurance, and double check my financial situation, and would call him back later in the day. He logged me onto a computer in the office and told me to do it there, and he would be back in a few minutes, also told me (more like ordered) to give him my debit card to put a 300 hold on the car, which I said no, not until I find out what I need to find out. He played the 'another customer is wanting that car' game, but I was firm. He closed the door to the office, and I was getting annoyed, so I was going to get up and leave, but the door was LOCKED!

I banged loudly on the door, and yelled at the salesman 'Open this [protected]@$#ing door in 5 seconds or I am going to break the glass and open it myself. He didn't move until I went for his metal desk name plate. He opened the door, and I walked to the door, trying to catch up to me. Nearly had to push him aside.

Went with another company, which happens to be on rip-off also, but had a much better experience. I still get called by drivetime all the time at work on my cell, telling me to drop by, even though I bought a 99 Ford F250 Superduty 4x4 with an International DT444E (ford 7.3L powerstroke), 3000 LESS than that little chevy mailbu, and in much much better condition.

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antiripoff
Merced, US
Dec 18, 2010 3:45 am EST

this is pertaining to your comment on the gentleman that was locked in the office. first it seems u have little or no commensense (which is spelled wrong) or maybe your an employee. so unless u have bought a car from drive time, and are completely happy with your purchase, u shouldn't comment on what u think happened with that gentleman's experience was with d.t. it boils down to "u weren't there !

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commonsense254
Temple, US
Dec 04, 2009 11:12 pm EST

The Vehicles prices on the lot are set and can not be altered... The corporate office sets them and the dealership has no control over the prices of the vehicles. I am sure that you feeling pushed to buy the most expensive car on the lot was all in your head because in all actuality it doesn't make a difference to the sales associate how much the price is! The sales associates and managers don't get paid more if they sell a higher priced vehicle like most car dealerships... so it really doesnt benefit them in any way to sell you the expensive one. So I'm sure it was a misunderstanding. Also, I don't think it was planned to lock you in an office because you would have to come out eventually so what would it help for them to lock you in. As for the car history report, The dealership uses Experian and that is a well known company. Look it up! DriveTime is a company helping people with bad or no credit get good cars. There is much better than regular car companies that have second chance finance that requires you to have 5000 down and a GPS in you car that shuts your car down if your late. The prices and interest might be a little high... but what do you expect... all of the customers are high risk.

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SuperVepr
Redneckville, US
Jun 25, 2009 9:28 am EDT

You did the right thing. Run, dont walk, away from these people. I have never been to one but I have read horror story after horror story about them.

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DriveTime Automotive Group scam and bad service!

I purchased a 2002 Jeep from Drive Time in November 2007. I was in a hurry as my old vehicle was having problems. I also have poor credit. The sticker price on the Jeep was over 16, 000. Two days later & too late. I found several other Jeep Grand Cherokee's at other dealerships that were 2004's, for around 12, 000. I called Drive Time to see if they would help me out & they said they could not do anything for me. Now I'm having problems with the transmission & power windows & can't get any help from this company. They are very rude & do not seem to care. They refer me to their repair people who are too far to get to.

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popfts
Wheat Ridge, US
Dec 22, 2009 11:07 am EST

HMMM, I love these DT complaints, so like i tell everyone else. the only person you have to blame is...YOU! They state in their contract the price, the interest, and the total amount that they are going to charge you for a car. Guess what... you agreed to all of that by signing a CONTRACT with them. DUH! So all these talks about suing is dumb. if you didn't agree to the terms and conditions, you would not have signed the contract and thus would not be in this situation to begin with.

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Bob the Tech.
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Jun 08, 2008 5:16 pm EDT

So what did we learn? Spend a few minutes shopping before you drop $ 16, 000 on a vehicle.

PS: even $12, 000 is a bit too much.

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DriveTime Automotive Group scam and cheating!

My advice to anyone considering Drive Time... NEVER, EVER be late... not even one day! I had an unfortunate circumstance where I had to go out of state for a funeral-my aunt passed away. Honestly, my finances are tight. My payment was due right before I left. I called and told them I would be a day late, and got a lecture. The day that I was supposed to go in and pay, I found out that my aunt passed away. I stuffed some things into a suitcase, got the neighbor to watch the animals, and off I went on a 14 hour road trip. I used my payment money to get to the funeral.

I got back into town, and the repo guy had been calling the clubhouse manager of the condos where I live, wanting to take the truck. I called him back, and he told me he wasn't allowed to accept payment, that they wanted the truck back. This was the first payment I had been late on-so I called the dealership.They told me to come up and talk to one of the 'managers'-and told me they wanted the truck.

I went to talk to this manager-she was in a closed door meeting at the time with another employee. They were in a glass office-the cashier called her and told her I was there to see her-she took almost an hour to get to me. The two ladies in the glass office kept staring at me, one with dirty looks. Then they emerged, and the lady I talked with went to her manager, or that's who he claimed to be.

To make a long story short, they told me that I may not be able to keep my truck, even though I guaranteed the one late payment and the next one that was due. This is the kicker:

THEY ARE DEMANDING DOCUMENTATION THAT MY AUNT DIED... Like I'm some wayward infant. They completely humiliated me. I kept explaining my situation, and they are still telling me that they can't guarantee I can keep the truck. I think they believe that just because my credit is subprime, I deserve to be humiliated and treated like a 2-year old. I felt like a scolded child who was completely helpless while the two 'managers' sat there and browbeated me for 30 minutes. It was all I could do not to bust out crying.

They didn't seem at all satisfied until I told them that if I ever had to make that choice again, I would not go to a funeral of a close one. Instead, I would make that payment-the hell with my family. They are telling me it is up to corporate to determine if I can keep the vehicle. When I talked to corporate yesterday, they told me that it is up to the dealership. I am being given 24 hours to produce whatever documentation they deem necessary to prove my aunt died. I wonder if they can exhume my aunt's body and get the DNA? Wonder if that's what they'll ask for next...

I've been lucky-the vehicle I bought is actually in good condition and very nice. From what I've heard, not everyone has been lucky. Most of us go to this type of dealership for the same reason-our credit is messed up. They need to learn to treat people with dignity. I really can't believe that they are making me go through all of this. I'm ready to just tell them to come get the truck, rather than having to endure another verbal spanking from anyone at that dealership who thinks it is necessary.

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Lisa Coker
, US
May 03, 2016 5:43 am EDT

I purchased a Ford 2006 Freestyle SEL March 4th 2016 here it is May 2nd 2016 the first night I had it less than 12 hours my son seen a roach now I have nothing but roaches in my car when I had to call them they said is not covered by my warranty and that was less than 24 hours after I got it I haven't autistic son that is petrified of the bugs any bugs for that matter they said my warrant was not covered by it they gave me a problem about my oil change my transmission slips and I can't even check my transmission fluid to see if it's low I get a letter every week sometimes two or three and I don't have insurance when I do I completely agree with it please include me in a lawsuit please feel free to contact me lisacoker41@gmail.com thank you for your time and consideration in this matter but I can't give up the car because I have nothing else and it's I put everything I had invested in this car

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Truths speaks more
Hhhhh, US
Nov 19, 2014 9:16 pm EST

Drive time is run by criminals Daniel Valenzuela is the the corporate trainer and is a felon ex convict who did prison time, please run a back ground check on this drunk who is married to a [censored] bartender .

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Themanskeepingyoudown
, US
Mar 14, 2011 5:30 pm EDT

Companies that deal with high risk clients hear every excuse in the book as to why people don't make payments or return rented property and they don't want to run the risk of getting accused of targeting any one group so they are strict with everyone. It is not DT's fault that their customers have shown themselves to be untrustworthy in regards to borrowing money, and while they might not have the best customer service they need to be tought with their high risk customer in order to keep losses down. I don't know anything about their collections department, but if they are calling and harrassing customers for payments against the law you should document and file a claim. The fair debt collection act is very specific in what it allows a lender to do in regards to collections. In regards to the prices of their vehicles, DT probably makes the same as any other dealership after you figure in how many of their customers default on loans and don't pay in full. There are more expenses incurred in high risk lending so if you are in the market for a car and you have poor credit there are only two options pay a higher price and interest rate or pay cash for a cheaper and less reliable car.

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BCORRAL
Greensboro, US
Oct 27, 2010 5:33 pm EDT

i have just had a child and ill be out of work for 6 weeks all i get for matenity leave is 1000 dollars so i called drivetime to have 2 payments moved to the back of my loan these S.O.Bs told me since i do not have an income for these 6weeks they could not help me, but when i go back to work to call them and they would be willing to work with me then what bull when i go back to work i wont need there dang help. F YOU DRIVETIME

sgfsfsdf
sgfsfsdf
Mobile, US
Jul 17, 2010 9:15 pm EDT
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@Tiab

Having bad credit bars you from receiving quality customer service in every industry. Your credit automatically tells a creditor that you are a risk. You, and all other DT customers are high risk. The system that's used when financing people with poor credit is based upon a risk, reward system. The higher the risk (bad credit), the higher the reward (higher rates and poor quality vehicles) yields greater profits for the dealer.

On another note, how did you get a 2005 Camry from DriveTime? 99.9% of their vehicles are domestic (produced within the United States). I'm astonished by the fact that you returned a Toyota. Also, the proper spelling is m-a-l-t-r-e-a-t-m-e-n-t, not mal treatment.

Sincerely yours,
Me.

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tiab
kennesaw, US
Jul 17, 2010 7:54 am EDT
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Bought an 05 Camry from drivetime. After one day check engine light came on. The vehicle was not fairly priced and was not mechanically sound. Just because your credit is poor does not mean you deserve mal treatment. Life happens and when things are bad it is very easy to ruin your credit. Thank God, they do have a three day vehicle return agreement. The car has to be driven under a certain number of miles and in same condition as purchased. Tou do have to pay a restocking fee of $175. The thing that really makes no sense to me, is that I paid cash down payment, but for some reason I have to wait seven days to receive a check.

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Perterson Zah
, US
Jul 13, 2010 9:01 am EDT

TO HELL WITH DRIVETIME!

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sgfsfsdf
Mobile, US
Jul 10, 2010 10:03 pm EDT
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!TO EVERYONE THAT HAS FINANCED A VEHICLE FROM DRIVETIME!

Your credit has kept you from purchasing/leasing/financing a vehicle from a better dealership. Be glad that someone is willing to release a vehicle to you without full payment upfront. This business is based upon the risk reward system. The higher the risk (you, because you have an established history of not paying those who loan you money), the higher the reward needs to be (Banks/dealers charge you so much because they are assuming all of the risk, therefore, you don't get to bargain with selling price, interest rate, or monthly payment) for the seller because they already know that you probably won't pay the money back.

Quit complaining about how poorly you were treated. The girl that went out of town, boo hew. You owed a payment, you didn't make the payment, you suffered the consequences. You are an adult, take responsibility for your actions. Do not complain when your vehicle is repossessed if you are in default. Your contact, which you should have read prior to purchasing, clearly states that you are required to pay on a certain date. None of this should come as a surprise to anyone.

Let's be honest...you have the right to [censor] and moan about how you were treated. People with lower credit will always be judged. Your credit is always a direct result of your past. Bite the bullet, make the payments, and move on. I have seen people benefit from financing vehicles with Just Right Auto Sales, JD BYRYDER, and Drivetime. You can only blame yourself for your credit. OK? Any questions, I don't care. Thank you for finally hearing what you deserve.

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DbLTPaul
Plano, US
Mar 27, 2010 6:41 pm EDT

### DRIVE TIME! I have never experienced a more ### group of attitudes. Every person in that building had a sense that they were doing me a favor. When they told me what I qualified for, they then began to tell me that regardless of a cars dollar price, I couldnt get into the one I wanted. No. Instead, I had to look at the ones they wanted me to look at. If I wanted to get into another car at the same price, suddenly, my down payment went up. Deciding NOT to buy a car from these people was the best decision Ive made in a very long time. They RAPE people on a DAILY basis there. Whats the most ###ed up part about it is, they have a sense that we should be thankful for the BUTT ###. Thank you Drive Time. Could you please RAPE ME HARDER! I ended up buying a car at a regular dealership. I only got RAPED with a little dick there. My advice, RUN! RUN away and never even go close to those ###s. They dont give a ### about you or your situation. All they give a damn about is MONEY! Customer service does not exist for these ###S! ### YOU DRIVE TIME! ### YOU IN YOUR FAT FILTY ###!

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Yanez70
Albuquerque, US
Jan 13, 2010 1:05 pm EST

Someone needs to start a Class Action Suit against these EVIL Giants. Call President Obama. Maybe he will bail everyone out. My daughter is stuck in this same EVIL Corp. they call APPROVED, APPROVED. Only your making a deal with the devil.

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DriveTime Automotive Group misleading statements!

I purchased a vehicle in San Antonio, TX 4 months ago. Reading the other complaints I would hope in time that the State of Texas wakes up to the unlawful practices of DriveTime.

Though my car is running very well, it is not because of DriveTime's mechanics. In fact the mechanics had no idea what they were doing and literally cut my horn wires.

My only reason to go to DriveTime is because I am self-employed and the dealerships in Texas want to see "real employment", why the State of Texas does not see self-employment as real is beyond me. My point I needed a car for my business, I didn't have to put very much down, I am happy that I chose wisely. My biggest complaint is that now after paying on time each month and today only being late 2 days I have had corporate call my shop over 3 times. Yes, their extremely rude their tactics are awful. Even after the manager wrote that payment was to be made on a certain date and not to call, corporate "nazis" and I am being very nice here called again.

As I stated to corporate - read customer service tactics, it pays to be nice, I am going to make sure that I don't refer anyone to DriveTime and I am going to do it until I can trade the car in or as some just give it back. Its funny to me how they state there is no grace period but state it only that the interest will compound daily yet still state they will come after the car.

Please State of Texas wake up - shut DriveTime down or at least investigate how many illegals are working for this company. There are laws.

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Tom
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Feb 28, 2008 12:17 pm EST

Drivetime is extremely unprofessional, rude, law breakers. This company filled in my name on paperwork and submitted with a unrelated signed form saying I gave permission to have my personal information released to them from my employer after I have had this car for three years. I am current in payments etc.. even though the car has not run in two years. It stems from the fact that I do not return phone calls when they start calling the day after the payment is due. I usually wait a few days to make the payment because I am so disgusted with this company. They violate the law every month...I encourage anyone who has done business with this company to checkout: http://www.driveslime.com and offer your stories / comments etc...to expose these people and bring them to justice.
Thanks.

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Valerie Duhr
,
Jan 12, 2008 8:47 pm EST

The comments here are so familier to me. I too had a car from DriveTime, as did my son. We both went through the same things with them as everyone else here has. If we were one day late with our payments, the calls would start (even if we called them first to make arrangments). I once even accused them of not putting notes in their records of the conversation we would have with their customer service because with every phone call, they acted as if we had never spoken to anyone before that. We too got tired of the phone calls and stopped responding, or even calling them when we were late with our payments, because it did no good to speak to them. As far as the conditions of the cars when we first bought them; my son had immediate problems with his car overheating, and when he took it to DriveTime mechanics, they told him that the problem was not theirs to fix , because it was not part of the warranty (that was only a week after purchasing his car from them), and when he called the dealership where he bought the car, they acted like they were perplexed as to why their mechanics would say they couldn't fix it, but he was never able to get the mechanics to agree with the dealership people, so the problem never got fixed by them. The first hour after I bought my car from them, I was driving down a busy street and came to a stop at an intersection. The car started making a horrible scraping and clunking noise. I pulled into a parking lot and my son took a look at it and found that the brake caliper had lost a bolt (good thing I wasn't on the freeway). When I called the dealership, I was told that they would send a tow truck and have it towed to their mechanic shop, but that it would take three days to get it fixed. While waiting for the tow truck, my son walked to the nearest car parts store, bought the needed bolt and fixed the caliper for me (so why would it have taken DriveTime three days to fix it?) By that time, the tow truck had never shown up, so I called DriveTime back and told them that my son had fixed it. But they hadn't even called the tow truck yet - after an hour had passed! The car ran ok for the first couple of years after that, then it started having transmission problems - something a 4 year old car shouldn't be having already. It would not shift right away (automatic), and when it did, it would slam into gear and the engine light would come on and I would lose my passing gear. When I turned off the engine, and restart it the problem would dissappear until the next time it did that. One time it got stuck in first gear. From day one, I was suspicious that the car had been in an accident because the car always pulled to the left while driving, and when I first purchased the car, I found paperwork from a collision repair shop in the glove compartment. I suspected that the car had been in a roll-over accident because it had an area of unmatched paint from the front passenger side of the car up to the roof.

Three years later, I am now driving an older car that I purchased with cash, as is my son, and we no longer have to deal with DriveTime's harrassing calls. I am so happy to have a car sitting in my driveway that belongs to me, even it is an older car, and it is in much better condition than the one I had from DriveTime. If I have to make repairs to this older vehicle, it is nothing in comparison to the outrageous payments of over $400 a month that I was paying DriveTime, plus my insurance is much, much cheaper too! If anyone can dump those DriveTime cars, I say do it and do it now.

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Dena L Beavers
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Nov 30, 2007 11:07 am EST

I agree all Drive Times should be investigated and closed. I bought my car almost 3 years ago and have had nothing but problems with them every since. The car I purchased had a bad transmission and igination and was suppose to be fixed and never was. We had to spend $2,500 to get to get teh transmission rebuilt and we explained it to them they said we qualified on getting a credit for half of what we paid and now it has been over a year and nothing as been credited and so on. I have written letter and called so many times I get even more upset thinking of all teh time we have spent on this crap. They also failed to tell us that the car had been stolen before hand but what should expect from a company that rips people off. If you are smart you will never purchase a car from them in any state that they do business in. I have paid almost $22k for a car that Kelly Blue Book at the time of purchase was $12k. The company is a joke and should be reimbursing all its cusomers for the damages and stress it as creadited in our lives. I have never been able to get a hold of anyone at corporate or teh location we purchased the car from, it seems that they lie and give you fake names when you speak to someone because if you call back to follow up on something or you return thier call that person does not work there and myserously they regard your calls to them and enter notes but somehow they all disappear. BEWARE of this company and I ask everyone to spread the word to everyone you know and ever met not to buy or do business with them EVER.

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Lisa
San Antonio, US
Sep 22, 2007 12:58 pm EDT

Drivetime needs to be shut down in Florida as well. That place reminds me of Satan...in the way that they are all nice and sweet in the showroom and promise you anything to get you to sign the paperwork, but as soon as you are off the lot, the horns come out and it suddenly gets very hot. Now, my vehicle has run pretty good in the two years we've had it. The main problem is stemming from the fact that it is a 2001 Pontiac Grand Am and has a anti-theft device called Passlock, and since we do not have the original key, sometimes when you go to start it up, it will detect that you are tampering with the car and shut off the fuel supply, therefore, not allowing your car to be started, or "stolen" and you have to wait 10 minutes to try again. This can be very annoying. This isn't even the biggest problem I have though. I was told by the salesman on the lot that it was very important to pay the first 6 months on time, to establish a good payment history and after that time if I had issues, they could help me out. Well, that was just a crock of crap now wasn't it? The bi-weekly payments are sometimes hard for me to do and I asked if I could do montly and I would even pay a little extra and I was told NO. Okay, fair enough. So, I was a little short on my payment so I paid the full payment and half of another. The following payment I did the same thing, plus some extra for fees and such. Corporate keeps calling me and its pissing me off. Once before my husband went in the dealership to make a payment and he was late by a day or so and they had someone come out and talk to him...for almost half an hour. Sheesh. It's like you can't just pay up and be done, they have to lecture you and everything. Banks who loan you money are more flexible than these bloodsuckers. I'm like, well I could call them back, but I don't feel that I should have to, since I have paid up my payment to them. What could they want besides harassing me over the phone? Also, I got tired of trying to be up front and call them if I knew I'd be short or late on a payment because they sit there and say "can't you borrow the money from someone?" Um, no, if I could I would've by now. Besides that, I pay a total of 410 a month for a car that was 4 years old when I got a hold of it. I've paid less for a newer car, even with my credit. The point is, when I got this car I was in pinch and I didn't have alot for a down payment. When I pay this vehicle off next year, I will never come within a foot of a Drivetime dealership and I would never refer anyone I cared about to them either. For those of you who know what I am talking about, when corporate calls you and they leave a message, they sound the same each time, like it's the same person calling, but they leave different names. If you call and ask for the person who called you, they are mysteriously never there. Weird.

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DriveTime Automotive Group drive-time is refusing payment

Purchased a car from drive-time last month. Made first payment on second payment was 10 days late. Tried to make payment and drive-time is refusing payment. Wants car to be returned. Drive-time refuses any type of arrangement. Has sent out for repossession. Drive-time in San Antonio is refusing to give me the phone number to the main office to try to make arrangements.

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dawn sears
Waxhaw, US
Aug 27, 2009 2:42 pm EDT

ok drive time contuinualy every month 2 days after i make my payment on time call me and d emand payment as they say we are a month behind we have faithfully made are payments on time never missed a payment yet they hound us to the point my hubby got fired from his job because of it it is stupid now they want to garnish wages for 90 percent of income plus take the car they are out of their minds some one should stop them this is a terrible place that cheats people out of money in these hard times that is a crime what a terrible sin

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John Martinez
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Oct 27, 2008 10:02 pm EDT

Don't feel bad about it, I made my payment on time for 2 years (early) and recieved collection notices and nasty phone calls from a guy in San Antonio named "Domingo" in the collection department. Later this year when my account was still current I got a demand letter for a $1686.00 dollar payment that wad due along with my regular payment of $424.00 or surrender the car. This amount was not written on the contract nor did I recieved a letter. Well I got a notice from my Credit Protection agency stating Drive Time Charged Off my loan as a loss.
Of course they reported the car to the police Department as a repo and I surrendered it last month to avoid being arrested for their stupidity.
Now, you think your problem is worst.

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DANISHA NELLON
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Sep 25, 2008 1:48 pm EDT

I HAVE BEEN A CUSTOMER OF DRIVETIME CLOSE TO TWO YEARS NOW, HONESTLY, I HAVE NEVER BEEN LATE OR MISSED A PAYMENT UNTILL AUGUST 2008, IN WHICH I WAS $30 DOLLARS SHORT[FOR THE FIRST TIME]AND YOU WOULDNT BELEIVE THE LEVEL OF CONVERSATION THAT WENT ON BETWEEN MYSELF AND ONE THE AGENTS OF DRIVETIME!I MEAN I WAS BELITTLED BEHIND $30 DOLLARS -IM CURRENTLY SEEKING A WAY OUT OF MY ENGAGEMENT AFTER I PAY OFF MY INTREST.I SUGGEST TO NEW COMERS TO SEEK AND DO BACKGROUND CHECKS ON HISTORY OF THESE TYPES OF COMPANIES BEFORE SIGNING ANYTHING!I DO NOT RECCOMMEND DRIVETIME AS "THE GO TO GUYS"

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DriveTime Automotive Group drivetime preys on people who need help

I purchased a vehicle from DriveTime in October '06. The people in the showroom were very friendly, really too friendly. I bought a vehicle because I needed one. If I could have purchased the same vehicle new, it would have cost me less. The price I paid for the '01 Ford Focus was a rip-off. The bluebook on the vehicle was $3300 less than what I paid for it. I was told the vehicle had just one previous owner, a little old lady in Sarasota.

Why didn't I listen to the horns and sirens that were going off in my head? I needed a car. The check engine light was on when I started the car to leave. When I said something to a salesman outside, he said not to worry, they go off all the time - OK.

With 1 week, I was driving and the gas pedal wouldn't work. The car didn't have any acceleration. A few feet later the car died, on a busy road. When I called DriveTime and asked for help, they said I had to the Warranty Department. I did and they were closed already for the week. It was 3:20 on a Friday afternoon. When I called the store I purchased the vehicle from, the Sales Manager seemed to know exactly what was wrong - the compressor.

This is real nice, I live in FL, it is hot and humid here 11 months of the year. The salesman wouldn't help me and when I spoke with the manager, I was told someone would contact me back, that was 3 weeks ago. I filed a Lemon Law Complaint with the Better Business Bureau but haven't heard anything yet. When I took this car to a real mechanic, I was told: "The oil hasn't been changed in at least 9000 miles, the tires are bare, the compressor is out (like I needed to know that) and the brakes would go out.

Now, when I spoke with someone from the Warranty Department the following Monday, I was told the oil was changed the week before I purchased it, there were new brakes, there were 2 new tires on the car. I'd really like to know where those 2 new tires are, they're not on the vehicle I have. I thought I was the only one who got the shaft, I didn't realize it was everyone who went in there. Also, this car, according to a vehicle history report I received, not the non-existent one from Experian, this vehicle has been bought, repossessed and resold more times than I had the patience to weed through.

DriveTime preys on people like me, who need help. Yes, they do not give a crap about the vehicle they've sold you. But, if you are late on a payment, you'd better have Caller-ID, they are on you like a fly on you know what.

Good Luck. Hopefully after reading this comments from everyone who has been screwed, you too, will not!

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HappyLady55
Sarasota, US
Jun 03, 2022 3:10 pm EDT

I fell for the Drivetime ads and was supposedly approved for $735 down, $435/mo. When I approached the dealership I noticed right away how the inventory was all these older model cars. My radar was going off to leave. So I went through the paperwork and stated I was looking for low mileage and at least 2017 and above. They told me I only qualified for a 2014 Jeep with 70,000 miles and I’d need $4000 down! I left, went to CarMax and was approved and rode out same day with a 2020 Kia Soul, with only 9785 miles! My down payment was $2000! Go to CarMax. They have a huge inventory of wonderful low mileage cars. I’m telling everyone I know to NOT go to Drivetime.

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Dianne Bell
, US
Aug 10, 2017 9:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My husband brought 2008 Honda Accord. We haven't had the car for 5 days and decided to return it because it is to small and we stay on a dirt road and the car sits low. My husband had called Drive Time and they told us we can switch the car out and asked how many miles is on the car. He told them and they said that we were only allowed 300 miles during the test run. My husband wasn't aware of that and they told him that we would be charged 1.00 per mile which added to 248 dollars and that would be deducted from our down payment. I have never heard of anything like this. So in other words we would have to come up with more money in order to be placed in another vehicle and when the company did his paperwork, they put the wrong SSN on the application and the finance company had called and told my husband that he needs to go back to the place where we purchased the car and redo the paperwork. Drive Time can say what they want and try to make it look like they are actually trying to help people, well you help people by not trying to use the fact that people needs vehicles so I"ll sell you whats available to you but its a bad deal. Being thoural is essential and not only that why is it that difficult to be switch out a car. This is rediculous. Everybody is not the same regardless of what Drive Time say. People do need second chances, but don't use it as a tool to bully your customers. Its degrading enough when you are already in a bad situation and then find out that a reputible company that comes on TV and make themselves look good but only to find that there are hidden issues in the contract that makes it difficult for the the customers. I'm sorry Drive Time. What we are dealing with sounds like a rip off to us. How are you going to charge someone for mileage. This is not a rental. So for us yes it looks like we are going to have issues with this company also. We were really trying to get back on our feet. Dianne B

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Ashely1991
, US
Aug 02, 2017 5:41 am EDT

Do not go here I was sold a car with bad rotors and break pads and they are refusrefusing to fix it they are crooks

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Mattie MC
, US
Apr 11, 2017 11:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On Saturday, April 8 I was at Drive Time in Waukegan and I received the worst customer service ever. I am legally blind and I was told that I could not purchase a car in my name and using my credit without a driver’s license. I explained that I don’t have a license due to my disability and I was still denied the right the purchase a car. I was actually asked why I needed a car. Drive Time does not respect the rights to accommodations or the buying power of individuals with disabilities. I went down the road to Rosen and received top notch customer service AND I was able to purchase a nicer vehicle at a lower interest rate….in my name, with my credit.

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Shedz Shedz
, US
Feb 21, 2017 3:40 pm EST

First off you approve everyone then after you dont help the person if they need the payment less, its my first car and its the worst place i could think i can build my credit and also i only had the car for 2 months and it had over 5000 worth of issues on it the first 2 weeks of getting it and the car was forced on me without me asking for that one. They pick your car not YOU

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RogTheMoy77
, US
Jan 09, 2016 6:39 pm EST

If you COULD have gotten a NEW car, I am sure you would have, but Im guessing your credit was terrible and you had no choice but to go with a sub prime lender. I used Drivetime to my advantage and it served me quite well. www.DrivetimeRocks.info

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Florida32570
, US
Jan 08, 2016 2:24 pm EST
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PLEASE STAY AWAY FROM THIS PLACE... IT IS NOT WORTH THE HEADACHE! I understand sometimes our finances get in a rut and you have to do some things just to survive but buying from this place will cause you more stress than you had before. I have had nothing but bad experiences with this place, starting with the wrecked car they sold me that they patched up good enough just to leave off the lot and then things start to fall off the vehicle within a week. After purchase I made my first payment in October 2015, month later (November) I was given a referral bonus (which I had no idea I was receiving) but because I was not aware I had to cancel my auto-pay they debited my bank account and caused several transactions to not clear my bank as well as being charged NSF fees with my bank. Well the following month I went to make a payment and I noticed I was charged a NSF fee by DriveTime for the payment they tried to debit that they had already received from my referral bonus. And by the way when you ask to speak to a supervisor they tell you they don't have supervisors, everyone is an equal employee, but when the CSR needs assistance with processing information or they have questions they say let me put you on hold to talk to my supervisor. This company needs to be SHUT DOWN! It's already bad enough they RAPE, ROB AND KILL you with the interest rate, which I thought such high interest rates were illegal as well as raising the prices of these vehicles to outrageous prices. But what's even more sad is that I've seen countless reviews and reports of bad business from this company, but no one from the corporate office ever replies to address the issues (non executive employees don't count). They are just blatantly in your face saying: "we do not care about our customers", "we are only here to take your money", "we don't care if we give misinformation or we don't give any information", "At any expense rip off any and everybody that you can". Please educate yourselves before you purchase a car from these people, don't be blinded like me. I use to ask myself when I first bought this car and all the issues started, "I wonder how RAYMOND C. FIDEL- CEO, MARK G. SAUDER -CFO and JON D. EHLINGER- EVP can sleep at night knowing their consumers/customers are not being treated as if they value all that high interest and money they receive from selling over priced vehicles. And it dawned on me, they're sleeping pretty good off our dime while many of their customers miss sleep due to their bad business practices. If all possible stay away!

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Drivetimesucksbutt
Sanford, US
Jan 04, 2013 5:09 pm EST
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We have had the same issues with drivetime, we bought a 2006 dodge ram in 2010, the day after we bought it the vehicle started surging while at a stop, the air conditioner then went out. The vehicle went in for warranty, they fixed the air conditoning at the AAMCO where they warranty it in Sanford Florida. 2 weeks later the air conditioner went out, and they would not cover the repair, we contacted corporate office for warranty and they told us that they would not cover it but we could maybe pay half and they would add the rest to the vehicle contract. The vehicle is like all the others that we have read about, drive it off the lot and it breaks. When they sell you the vehicle they brag about the warranty... lmao what a sales pitch that is, they might as well put a hammer, screwdriver and pair of pliers in the trunk for you, cause you would be better off... Stay away from Drivetime! this company should be shut down and forced to pay for all of their gimmicks...

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burgerking23
, PT
Aug 12, 2012 10:22 am EDT

Investigator of Corp if you are real post your real name and phone number so everyone will take you serious and not a troll.

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Fixer-Not_a_complainer
Phoenix, US
Aug 11, 2012 1:20 pm EDT

Most of you people are weird. I don't work for DriveTime, but I'm considering a position with them. The most common thread I have found here is, "it's too expensive". Ironically enough, you know exactly what the "out the door" price is and what you're bi-weekly payment is, too. If you don't know what your budget is and you're just getting a car based on impulse, then that's your ignorant way of dealing with life and that's probably why your credit is bad to begin with.

DT does not prey on people who need help. It's you that needs the help. YOU all walked into the dealership and YOU sat with one of the sales people and YOU signed on the bottom line. With some of the credit scores I've read about, you don't have a chance in hell of getting a traditional loan from one of the national car dealerships.

If you wouldn't have screwed up your credit to begin with, you wouldn't be in the position you're in. You people eff everything up and then file for bankrupcy. WTF! Who do you think pays that price... It's me and the other tax payers in this country. That's why DT's prices are high and why they have high interest rates. Stop screwing up your world and you wouldn't be in this mess. Stop victimizing yourself and grow a pair. Realize that you're in this situation because of you... otherwise, you wouldn't be utilizing a service like DT. You pay the outrageous interest rates for a year or two and learn how to live your life more responsibly. Then, you refi at a better rate and work specifically to better your credit score and get your payment down.

You can go to DT and get a halfway decent car, at a higher price and have the 6-month, 6, 000 mile warranty... or you can go to an actual dealership. They have an AS-IS lot with cars under $10K... but it's AS-IS... no warranty and if the car is even close to 100, 000 miles (which is what it takes to get on the AS-IS lot)... you won't be able to get it financed.

Not everything works for everyone. If you feel you've been screwed over by DT, get off your ### and make a complaint with the AG in your state. It's ridiculous how lazy and ignorant you people are. It's really disgusting knowing how many of you have already FUBAR'd your lives and credit history and now you want the rest of us to feel bad for you because you buy more stuff you really can't afford.

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12:00 am EDT

DriveTime Automotive Group they are out to suck you dry they change their likings so beware!

Drive Time car dealer Phoenix. I have a couple that bought a car from drive time they got behind on payments ,they would calll my house so i decided to put my name on contract and change name on title only, the main office said they would do that and i would need to bring it up to date to do that so i did , they told me at the main office in chandler i could pay 250.00 a month ,so i sent them 250.00 on the 1st.of the month then they call and say im late that i need to pay more ,so i made another agreement that if i would give them a check by phone on the 1st of october i could come in by the 13th to redo contract and pay monthly ,but a week after the 1st they call and say they made a human error and i had to give them 18.00 dollars and if i didnt pay it then they wanted 260.00 from the ones that i was helping, so i made anothetr agreement with them that i would pay 250.00 each month plus 100.00 every friday ,then they call up and tell me i cant do that that i was behind on payments , i also have recorded some of the conversations with them which i had their permissin to do ,the last time they call i asked to talk to the person i talked to on the day before i was informed by another person that he quiot ,so the othe day the guy that was suppose to have quit called and i told him that i was tod he quit then he informed me that the person that told me dont work there, i would not recomend anyone to bye from them they are rude on phone they laugh at you cuss you. They are out to suck you dry they change their likings so beware!

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JenniferZ
Crownsville, US
Oct 11, 2023 10:26 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

purchased a car in June from Drive time - I let them know immediately about noises. It still is not fixed, going in the shop a third time. Warranty won't cover issues that are clearly with this car/year. Yesterday, my grandson and I almost got killed when the car did not move in the intersection. It happened about a month ago

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Cynthia Redd
Kankakee, US
Sep 23, 2023 2:11 pm EDT

Sold a lemon. The vehicle they dold me was in a accident but claims just a used one. Constant repairs since April 2023 when they kept the SUV almost one month with low reimbursement on Ubers. Plus financial charged in Illinois are very high. Also lawyers keep calling drive time.

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ruth kornahrens
, US
Oct 26, 2019 11:51 pm EDT

The company who bought drive time known as bridgecrest call 3 or 4 times a day after we have talked to them about when our next payment would be made i call it harasment..the lease agreement is a joke..these people know we are on a fixed income and drivetime knew it when they sold us the lease..

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Auto Shop
, US
Oct 07, 2019 5:58 am EDT

Selling bad flood vehicles & lemons
Taking advantage of people especially with the silver rock, inc., warranty that will not fix anything
Just google & you will find all negative info & law suits

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Maegen23
, US
Sep 24, 2019 5:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company is predatory lending company. You purchase a vehicle for $21, 000.00 and end up paying $70, 00.00. You make payments of $418.00 per month and only $88.00 goes toward your payment. This is so wrong on so many levels

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Farrell Jackson
, US
Sep 24, 2019 7:51 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Vehicle sold to myself and grandfather at 12K mark up price the vehicle is worth 1200.00 . We feel like we were taken advantage of, the staff never let us pick another sales person brought keys to our sales lady, stopped every thing and took us to a Kia Forte.

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Nathan Roughton
, US
Aug 24, 2019 2:44 pm EDT

Me and my fiance purchased a car from drivetime they never told us it was once a rental car we have had nothing but trouble with it we've contacted them asking to get something else they pretty much said to bad we want our money we keep paying on it the blue book value is 6k at best we still owe 14900 on it the price keeps going up and up

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Nathan Roughton
, US
Aug 17, 2019 2:54 pm EDT

There garbage

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Msgreenie
, US
Jul 20, 2019 10:00 am EDT

You guys I can not believe we are all having the same exact issues with this company! I filed my complaint with the Consumer Financial Protection Bureau... they are a federal agency that have already sued drivetime and won $8 MILLION DOLLARS! Let's take this crooked company down!

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Yvonne1967
, US
Jul 16, 2019 4:57 am EDT

I brought my car from this car lot in 12/2018, and from a week when i purchased the vehicle it has been problem after problem first it was the headlights then it was the tracking keeps slipping and now the check engine light is on. I want to give this vehicle back with no strings attached i would rather walk.

DriveTime Automotive Group Customer Reviews Overview

DriveTime is a popular car dealership that specializes in providing affordable and reliable vehicles to customers with less than perfect credit. The company has received numerous positive reviews from satisfied customers who appreciate their hassle-free car buying experience and excellent customer service.

One of the most significant advantages of DriveTime is their flexible financing options, which allow customers to purchase a car regardless of their credit score. Many customers have praised the company for helping them get behind the wheel of a reliable vehicle when other dealerships turned them away.

Another positive aspect of DriveTime is their extensive inventory of high-quality vehicles. Customers can choose from a wide range of makes and models, including sedans, SUVs, and trucks, all of which undergo a rigorous inspection process to ensure they meet the company's high standards.

DriveTime's customer service has also received high marks from reviewers. Many customers have praised the company's friendly and knowledgeable staff, who go above and beyond to help customers find the right vehicle for their needs and budget.

Overall, DriveTime is an excellent choice for anyone looking for a reliable and affordable vehicle, regardless of their credit score. With flexible financing options, a wide selection of high-quality vehicles, and excellent customer service, it's no wonder that DriveTime has received so many positive reviews from satisfied customers.
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Contact DriveTime Automotive Group customer service

Phone numbers

+1 (888) 418-1212 +1 (800) 813-5883 More phone numbers

Website

www.drivetime.com

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