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DriveTime Automotive Group
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2.2 315 Reviews

DriveTime Automotive Group Complaints Summary

91 Resolved
215 Unresolved
Our verdict: Engaging with DriveTime Automotive Group, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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DriveTime Automotive Group reviews & complaints 315

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1:19 pm EDT
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DriveTime Automotive Group overprice and mean

We had a van through Drivetime that was totaled in an accident. The insurance company paid for the van so it would be a pay off, when we told drivetime they gave us the run around and then told us that they could not do anything until they had the check from the insurance co. The insurance company gave us more money than the van was worth but the check was in drivetimes and ours names. So know we are waiting around for a refund because we overpaid. They have given us the run around and are saying that it is going to take another month for us to get our money. Sad thing is we bought another car from them because they refused to but that we paid off the van. Our credit looked like we still owed on that car, so no other car loan was available other than drivetime. we overpaid about 5, 000 dollars before the high interest rate. DO NOT GO TO DRIVETIME. THEY WILL NOT HELP U.

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Lisa
San Antonio, US
May 29, 2009 3:45 pm EDT

It sounds like they are ripping you off. I hate Drivetime.

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7:51 am EDT
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DriveTime Automotive Group they are a rip off

Hey, I totally agree with every single comment. Drive Time is a total rip off. I only went with them because my boyfriend got hit with head on collision in my car and it was totalled. I needed a car right then after the insurance claim was finished. So we were driving down the road and seen the Drive Time sign. We went by and the car salesman lady was really nice. She was seeing what she could do. She was willing to work with me. I had the car since March 2008, and I was on time every single time. They make me pay every other week and sometimes depending on the months that may have 5 instead of 4 weeks thats 3 payments a total of $600 in one month is really not worth it for a 05 Chevy Impala. I am so disgusted in this company and they are a freaking RIPOFF. I was on time for almost a year straight, well around Christmas time 2008 when the economy and stuff was freaking riduclous, my boyfriend got laid off of his job so then our income was only comming from my work. They cut our OT and I was only getting 40 hours a week, let me tell you when you have rent, car insurance, food, utility bills and such I had more balances of my bills than I made. I started being like a week late each time a payment was due but I always paid on no later than a week later. When the payments were due on Sat Sun they are close, they would blow my phone up on Monday morning harrassing me. They wouldnt work me me, then the water pump and some manafold thang went bad. They wouldnt replace it and told me no matter what happens to my car I still have to be on time. What kind of SH** it that and they are making me pay like 9, 000 for Interested. Thats ridculous. Anyways, I talked to them a few times about placing me on a monthly plan. They said NO they can not do that. They want their money but will not work with you at all. I tried talking to the manager and told him what was going on. I told him I can not afford paying every other week I needed it monthly because this month thats three payments, he had the nerve to say Im sorry here at Drive Time Corporation we do not do that. Then said I dont see if you can not pay every other week what makes you think you can pay every month, I told him it would be less money and sometimes I might have more money one week than the other, then the ### said well I advise you to manage your money and balance our your budjet a little better. This is just ridculous. Please email me at [protected]@yahoo.com, IF ANYONE KNOW WHAT I SHOULD DO PLEASE...

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American Cowgirl
American Cowgirl
Surprise, US
Dec 27, 2013 8:46 am EST
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I have had my drive time auto now for almost a year here in Phoenix and Ive paid extra payments when I have extra money and Ive been late twice by a day...A girl will call and say Hey whats UP...Never negative ...Never angry...AND Ive never been hit with any extra fees EVER ...When YOU sign the contract you are aware you are paying bi weekly..Its so they can keep in control customers who have a yecky credit score and known not to pay bills on time...They dont get paid...The criew doesnt get paid...My auto is only two years old and in excellent shape so far...I know one or two horror stories exist with every company.. Its human nature and occurs but not all the drama above...

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PhilBrown10
Chesterfield, US
Apr 17, 2010 7:47 pm EDT

I bought a car from drivetime in Mechanicsville, Va and it was a total ripoff. I bought it from a ### name Donnie the Sales Manger. When I found out the car was worth $8000 LESS THAN BOOKVALUE I tried to return it a week later. Manager Donnie said the District manager was in and I could speak with him since he had no authority (why is he a manager?) Well, the District manager Tom Duckworth looked like he had not shaved in a week and was sleeping at his desk in the back He would not come out to see me. I called the Regional office the cashier gave me and asked for the big boss. It was a guy named Keith Sarchett. He would not come to the phone or call me back. What a whimp! great customer service. When I went back to the office a week later, guess what, The big boss was in the office. Mr. Keith would not come out to see me. The cashier who I befriended stated Keith never handles customers. I know why now, he is 5 feet 6 and scared! She told me he knows that he is ripping off customers and calls all Drivetime customers sub sub prime becasue they are lower than subprime. Great way to talk about the people paying your paycheck.
Stay away from Keith Sarchett, Thomas Duckworth and Drivetime!

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commonsense254
Temple, US
Dec 04, 2009 11:23 pm EST

First things first... If you pay your payment on time they will not call you. They only call your references if you do not answer the phone. DriveTime is always willing to help you, if you keep the lines of communication open and let them know whats going on. THe company does not add any daily fees so you are clearly stating wrong information. THere is different options for getting you back on track with your payments if you do fall behind. Also, it is three times a year that you would have three payments for bi-weekly payments. if you were to move to monthly it would not just double yourbi-weekly payment amount... those three payments that you would be paying those three times a year would just be added into your monthly payment. so no matter what you would be paying those payments anyway. Thats why they do not suggest it.

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nt7649
Fort Worth, US
Sep 28, 2009 2:16 pm EDT

I too bought a piece of junk from Drive Time.. please contact me with any info on how to sue there pants off or get into a class action law case. nickyt91@yahoo.com

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almost free
, US
Aug 14, 2009 12:38 pm EDT

I owe $600, and I'll be thru paying for my 1999 Olds Alero the ### sold me 3 1/2 yrs ago. I've paid way over 16, 000 for that car because of the deferred payment plan and a few times being no later than a week late with payments, NEVER over 30 days late! IS THAT A DAMN SHAME or what?! Advice to whom this may concern, NEVER EVER be a day late, even in hard times. Thats when THEIR daily fees hitcha! And as far as the deffered payment plan they offer, FORGET IT! PLEASE!

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1:37 pm EDT
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DriveTime Automotive Group harrassment and car flooded from hurricane

I bought a Toyota Minivan in 2006. After I purchased it, I realized it had been a car from the hurricane Katrina flood. Someone had died the carpet so it wouldnt be noticable.
Next, I made a payment AHEAD of time and didnt realize it was $10 short. Drivetime called me everyday and left messages with my family, my employer and my voicemail till I called them back.
HARRASSMENT over TEN dollars!

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Lisa
San Antonio, US
May 29, 2009 3:57 pm EDT

When i bought my car from our local Drivetime, they gave us a copy of a Carfax report. I haven't had any problems with my car itself, but the customer service sucks big time with this place. I don't know how to describe it. It's like they say they don't want your credit to be a problem, but they charge you outrageous payments and most of them want it paid bi-weekly...they know that it will cause a problem in the future and when you do pay, it will be along with late fees and interest charges. I bought my car in 2005 and it was a 2001 and when the smoke clears, we have paid over 16, 000 dollars for it. I owe 1200 on it and I am behind on payments and I have been threatened with repossession and I get harassing calls daily. My car is 8 years old and has well over 100, 000 miles on it...so, why they won't just work with me and let me pay it off is beyond me. My car itself is worth less than what is owed on it, according to Kelly Blue Book value.

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DontGetScammed
College Station, US
May 05, 2009 3:33 pm EDT

Always look at a history report before buying a used car. Most places will let you see a history report on the car for free. I am not sure about DriveTime though, they seem to be a very bad place to get a car.

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4:01 pm EDT
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DriveTime Automotive Group corrupt dealership

I'm writing to say that I absolutely cannot understand why Drive Time Company has not been shut down by our federal government for practicing consumer fraud. Every day I've read complaints from hundreds of consumers and yet and still they are permitted to continue their dishonest and unethical business practices.

Why has the FBI not prosecuted them under RICO Law which is the Racketeer Influenced and Corrupt organizations, especially since they are considered to be guilty of predatory lending.

This just further confirms that companies are allowed to sell lemon cars to the customers and there are no repercusions for this selling practice. I have not been able to find any attorney to handle my case, it seems that they are paying everyone off, including the media.

Of course, all dogs do have their day, it is all just a matter of time before their distasteful and relentless tactics catch up with them!

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NDewitt
Surprise, US
Jul 22, 2009 3:55 pm EDT

The complaint I have is with DriveTime the dealership i purchased the car from.I have only had the car 4 days shy of 90 days when the car broke down on me on the highway in rush hour traffic.I have taken this car to the dealership a total of three times since I purchased the car in March.I had the car towed to a mechanic that unknowingly previously worked for the company (that had nothing good to say about Drivetime)the repairs where made totaling a sum of $704.78 for a part that is under warranty.Due to the fact it was not one of their preferred mechanics "Drivetime" will not reimburse the total amount money paid for the repairs.Drivetime continues to expect payment for the car note but are completely rude about reimbursing the whole sum for repairs.The vehicle is a 2006 Chrysler Sebring.I now am forced to once again take the car back because the check engine light is on once again and the car also fishtails while driving.I've always made my car payment on time when its due but has had nothing but problems with the vehicle as well as the company since I purchased it starting a week after I drove off the lot with.I have 3 young children and I'm afraid this car is going to cause myself and/or my children great danger because it is not reliable.DriveTime was previously a company called UglyDucklin and had I known this I would have never stepped into their establishment.I am asking to be compensated for my inconvenience, out of pocket expense, and the problem to resolved as far as the vehicle is concerned.DriveTime's customer service is not customer friendly the representatives are completely and totally rude.Not customer friendly at all.They sold me a car that is not reliable and has taken my money for a down payment as well as car payments knowing the car is not in good condition.

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Mildred Ortiz
Longwood, US
Jun 27, 2009 12:59 pm EDT

I am a Drive time customer who would be happy to see their business closed. I am looking to filing a harrasment suit. A Mr Henry, who works somewhere in orlando has been beligerent, rude and out of order with my family members. My business with them will wrap up in Sept., but i will still pursue this. They lie, harras and they don't even know what they are doing.

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pissedexemployee
Lawrenceville, US
Apr 28, 2009 7:58 pm EDT

To all the ppl Drivetime has affected,

Take a look at these websites:

http://phoenix.bizjournals.com/phoenix/stories/2009/04/20/story1.html

http://dockets.justia.com/

Carmax has just filed a major lawsuit on Drivetime because of their business practices. This is very likely going to put them out of business! I am an ex employee of 4 yrs and know first hand that they don't have a leg to stand on. This will most likely be the end of the choas. Just thought that would make the day of alot of ppl out there.

~Ex DT Employee
Atl, Ga

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whistleblower
Windsor, CA
Apr 21, 2009 5:55 pm EDT
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Just as well as these auto sales places are corrupt, so is the government. Just as long as the government makes money on sales tax and income tax(from their employees) they don't really care. It seems like the government protects bad businesses. That is why it is so difficult to get something done about them.

What you can do though, is "EXPOSE THEM." Warn people to stay away from these type of busiensses. Let the buyer beware. Reputation effects businesses more than these businesses seem to realize. They have some false idea that ripping people off will prosper them when in reality it will be the very thing that may put them out of business.

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10:40 am EDT
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DriveTime Automotive Group claiming that I owe $12,000.00

I purchased a car from Ugly Duckling in 1997. After having the car for less than two months, the car died on a major Hwy and my car was towed to the nearest car repair shop by request of a police officer. I was told that it would cost about $2000, 00 to fix it. I called Ugly Duckling and they said that they would not fix the problem. I told them to come and pick up the car. After about a month, It my credit report reflected a "Volunteer Surrender." I called Ugly Duckling who told me that the car had already been sold. I heard nothing else and after about 7 years, it was removed from my credit report.

Now, after 12 years has gone by, I took a look at my credit report to see an amount for over $12, 000 dollars. I thought that someone had stollen my identity as I knew that I did not purchase a car for $12, 000 dollars. I called Drivetime who informed me that in 2005, my file was sold. When I called the agency in which it was sold, he said that the amount was not $12, 000 dollars, but $14, 000 dollars!

The car was old and not worth more than about $2, 000.00, if that. I feel that this is extortion. Why didn't Ugly DUckling put an amount 12 years ago? If I had owed any amount, it would have been paid off. Now, the rude person that I spoke to said that he could offer me a settlement of $5, 000.00 if I wrote out a check today!

There is NO way that I can pay that...Is there anything that I can do?

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7:21 am EDT
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DriveTime Automotive Group horrible company

Five days after purchasing a vehicle from DriveTime, it was taken to the shop because of a grinding sound coming from underneath and the check engine light was on.

The shop (which DriveTime authorized) kept my vehicle for 3 days and said DriveTime refused to make repairs. They said I had to take it to their Drive Time Repair center for repairs.

So after driving for 1 1/2 hours and spending five hours at their repair center the vehicle was returned to me. On the way home the check engine light came on, the grinding sound returned and the car begin to over heat.

After having the car towed to the repair shop that DriveTime recommended, DriveTime informed me that the problems the vehicle has was not covered by the warranty and I was responsible for the repairs even though by this time I only had the vehicle for two weeks.

After having the car repaired again at a cost of $425.00 was able to drive the car for three more weeks, before it stopped running again. Again I had the vehicle towed to a repair shop they authorized and again I was informed by DriveTime, the problem with the vehicle was not covered by the warranty.

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Jaygolf68
, US
Dec 11, 2021 1:22 am EST

I bought a 2012 Genesis 4.6 from them. The car was supposed to cost only 14900. When I got out of the building and got into the car, they had somehow charged me another $3000.00. Said, I couldn't get approved if I didn't agree to the warranty fees, and one or two more charges for some other services? Anyway, I pay $450.00 per month for a year. COVID hits. I lose my job. So, I sign up for the 2 month deferral of payments. I don't think they deferred anything because the phone calls sure didn't stop...Anyway, as soon as I get re-employed, I start trying to catch up the payments, but on top of the already ridiculous interest rate, they had apparently started charging me an additional $11.00 per day for late fees. So, I start paying $636 every month to try and catch up on the past due balance, but what I didn't realize is that the $450 dollars per month that I had been paying wasn't even paying off any, not any of the balance. So, after about 12 payments of $450 and 6 or 7 more payments of $636.00 I still owed them nearly $18, 000.00. And that's right...the $636.00 per month was never going to catch anything up because at $11.00 per day, that's an additional $330 per month that I would need to pay on top of the $450.00 per month that wasn't paying anything down on what I originally owed. As a matter of fact, my balance was going up an additional $150.00 per month. And the phone calls...just about drove me crazy. I'd make a payment by phone and the very next day...they'd start calling me again. So, I paid $9852 over approximately 18 to 20 months on a car that should've only cost $14900 plus tax, and owed $18, 000 at the point which they came and got the car. Sold it for only $1500, and sent me a bill for the additional $16, 452. How is it that they can sell a car to me for more than 10 times what they sold it to someone else for...? If our judicial system sides with them, then we have definitely come to the point in the Bible where Jesus says, "there will come a day when wrong is right, and right is wrong."

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Jaygolf68
, US
Dec 11, 2021 1:33 am EST
Replying to comment of Jaygolf68

BTW I'm not waiting on any class action lawsuit. I'm going to talk to an attorney about this next week. And, I didn't even mention: Apparently the car was involved in an accident because: 1. The drive shaft was bent, 2. The electronic parking brakes would lock up sometimes at a redlight and not disengage. The catalytic converters were missing, pipes were welded in place of them, the rims had been painted, with some cheap spray paint, that came off after the first wash. The driver side window fell down into the door less than 4 weeks after obtaining the car, had to buy a new driver side window, the driverside passenger door handle was broken. Had to buy another one of those... The passenger side rear window motor didn't work. Had to purchase another one of those, and I could name a few more...oh and the rearview camera would cut out sometimes while in reverse...oh and the left front headlight assembly shorted out...couldn't afford another one of those...they cost $1260 per each. Theres more but what good would it do to keep listing the problems...Heaven help me please.

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outlandish debt
Atascocita, US
Jul 07, 2009 2:03 pm EDT

This company is horrible! They prey on those who have already been had by our ecomony and other decitful companies. Interest rates are radiculious! 25% Shouldn't that be illegal. Oh and don't think about being late! They will call you family, friends, boss, neighbors... doesn't matter. You can call corp and file a complaint, but that is a waste of time and breathe. Corp doesn't know anything about any accounts. In fact, when we went to have a deferement on the account, corp called informing us they were turning our account over the repo because we are 10 days late! I immediately recanted and provided all the paperwork needed to prove we had submitted and been approved for the deferement. These people are rude and persistant. Even if you are the person who pays all bills on time, expect that call several times a day "reminding you of you payment." The store manager is something else too. He doesn't follow through with conversations either. It is companies like DriveTime that puts our ecomony in the red! Shut them down! Dont' do business with Drivetime, you will regret it.

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NicK77
, US
Dec 14, 2009 8:49 am EST

Drivetime is a horrible company and I cannot stand dealing with their employees. I had to purchase a car from them because my credit was ruined during my divorce. I regret it daily. Two months ago, I was pulled over for driving with a suspended license and my vehicle was impounded. I had every intention of getting my vehicle out of impound, and while I was getting my license valid, drivetime came and took the vehicle out of impound. They called and let me know they had it and I had to jump through all these hoops to get it back. Even drive to a city 2 hours away, where it was being held. Turns out it was because they repossesed it. For no reason other than it was imponded. I was current on all my payments and everything else.

I got my vehicle returned, but under the condition that I sign a "Modification Agreement" to the contract. They did defer 3 payments for me, during the time I was working to get my vehicle back because it cost me nearly $3, 000. While I appreciate them working with me to get my vehicle back, I don't appreciate their tactics.

Currently, I am fighting with them, because one of the payments that they agreed to defer, according to the terms on their contract that I was required to sign, they made me make, and accused me of being late on. I am pretty sure they violated their own contract, and will be speaking with an attorney.

If you can avoid Drivetime - do so, at all costs. It is not worth the time, harassment, and shady activites on their part to purchase a vehicle from them.

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ceely
Decatur, US
May 06, 2012 11:45 pm EDT
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they have suckered you just like the rest of us... i am so sorry you got screwed by dt too !

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RMJ73
Albuquerque, US
Feb 27, 2011 1:21 am EST

i feel just because you have bad credit doesnt mean your a bad person, circumstances can lead to bad credit, in my case i did it all. i didnt pay my bills and my credit is bad. You still dont take advantage of people because, if youre going to mark up the car, give a decent interest rate, if youre going to have a high rate dont mark up car that much. drivetime is bad about both, i knew my rate was going to be high and the car was over priced, but its the price you pay for decisions you made in past. i will tell you this, if you can by a DT car any other car lot in the nation should finance you just on a signature...lol!

sgfsfsdf
sgfsfsdf
Mobile, US
Jul 10, 2010 11:50 pm EDT
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@yolidallas,

Your grammar is terrible! I don't know where to start. Please, go back to school. Your bad credit stems from poor education. Take the hint.

I would comment on why your car sucks, but you wouldn't be able to understand.

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Listen2Experience
San Diego, US
Jan 21, 2010 4:44 am EST

PLEASE LISTEN TO THIS COMPLAINT AND STAY AWAY FROM DRIVE TIME! They are only out for themselves and not the consumer. They will call and harass you, your family and friends constantly even if you are ONE day late. They are like finance company MAFIA!

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yolidallas
Dallas, US
May 11, 2009 8:50 am EDT

I'm currently purchasing a 2003 Chevy Impala through Drivetime. I wish someone had informed otherwise. My interest rate is 26%. The car wasn't clean when I purchased it and had no gas. The outside was all polished up but the next day I could really see the inside. There was dog hair everywhere. I called and talked to the young man I purchased the car from about this. He told me to bring it to be clean. They did something but clean wasn't it. That' s not the worst part. Brace yourself: the check lights has been on since day one- I was told that it was because my gas wasn't closed properly, and for them to look at it would cost me $40.00. When it rains it also rain in my car. I got into the car one day the back right floor had standing water.

I hadn't pay $40.00 of my car note when they called about it. It turned from $40.00 to $120.00.

My friend girl asked me about purchasing a car with drivetime I told her she would be making THE WORST DECISION of her life.

When I look at this car all want to do is blow it up.

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9:53 am EDT
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DriveTime Automotive Group fraudsters and cheaters

In September of 2008 I arranged to take over the payments on my friend's 2001 Hyundai Elantra. The car was financed through Drivetime. When I took over the payments I was first told I could make the same payments on the 15th of every month. When I went to do the final paperwork I'm told that's changed and I would have to pay every two weeks or risk repossession. While there were no physical problems with the vehicle except for standard transmission and I'm not certain that counts. After three weeks of learning to drive this thing I go back to Drivetime and try to explain that I have scoliosis (my spine grows wrong) and that it made standard very painful for me, I was told that my payments had to be below 3500 for me to trade in the vehicle. When I told them I had just been left with a car I could not drive I was rudely told to take it up with corporate. Make this even worse, Drivetime never put my name on anything and I was never able to register the car. I never got a copy of the title. Their favorite excuse was that it was 'in the mail'. On November 3, 2008 that car was involved in an accident on NW Loop 410. It was totaled to say the least. I'm told I still owe money on it. I decided that since it's not in my name and I don't have it anymore that I wouldn't make payments until I got a copy of what I signed. My favorite part of this little tale is that while all of this was happening, my husband was in IRAQ and Drivetime is trying to contact his Commanding Officer. (He's in the Army). My sad little ending is that I now have a black mark on my credit and I'm hoping to be sued.

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sgfsfsdf
Mobile, US
Jul 10, 2010 11:55 pm EDT
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WOW!

You said this "My sad little ending is that I now have a black mark on my credit." Sorry, but this is beyond hilarious. You would never have stepped into DriveTime in the first place if your credit wasn't completely shot. In layman's terms, your credit is a -99 on a scale of 1-10.

Don't look for pity, we're all out. Welcome to the real world.

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DriveTime Automotive Group unethical practices

My partner and I have bought 2 cars through Drive Time, only been late once on payments. Paid off both cars very early and was told that we were put in "Gold Member Status" which enabled us to go the dealership and purchase a vehicle, no money down. Early this year we were interested in purchasing a Ford Mustang that I saw on the lot. After doing my research I found that the vehicle was priced about $5000 above Blue Book value. I called our regular sales person anyway, told him that we were interested in the vehicle, no money down, and that we would have to negotiate the price because it was too high above supposed value. Went in and wasted a whole day sitting there only for the manager to tell me that we would have to put about $1500 down and that they could only take $500 off the price. I was highly upset. So I filed a complaint with the BBB who stated that the situation is out of their scope. Then on today I receive a funky little $25 gift card from a gentleman named Ray Sappington of Drive Time and an enclosed letter addressed, not to me, but instead to the BBB representative apologizing to her for any "misunderstanding", "inconvenience", and "confusion". I am in the process of returning the gift card to him, writing a follow up letter to the BBB and Mr. Sappington, and finding out who I need to go to about this shiesty business. I am very dissatisfied with the outcome of my complaint, the way that 2 loyal customers were treated, and their deceptive practices. I would LOVE to join a class action law suit against them.

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Update by InfiniteBunny
Apr 06, 2009 9:13 pm EDT

They are both. Drive Time does in house lending (no outside banks involved) so that they can finance persons with bad credit.

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Advocate 4 the people
New Orleans, US
Apr 04, 2009 2:26 pm EDT

Is Drive Time the dealer or the lender?

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DriveTime Automotive Group scam company

We came to Florida from Maryland. Had only been here a couple of months. Was worried about being scammed, but felt I was just over reacting due to being from a more rural area. There everybody knowns everybody so if you're not reputable, you don't survive. Drive Time was was recommended by another car dealership. Salesman friendly, won our trust. I explained that we just came off a bankruptcy and didn't want to get in over our heads so we needed a car with a payment under $200. He said "no problem. Anything on the lot under $400." There were a lot of nice cars, but this car was for work purposes for my husband and we wanted an older car with no frills-crank, no cruise, etc. We found one, but the saleman kept wanting us to get a newer, nicer, fully loaded car. I kept saying "we can't afford it. I need something with a payment under $200.00 per month. We found a 2002 hyundai, crank windows, no cruise, etc. I asked why the price was so high, about 12000.00 on a car that nada listed for around $[protected], and the salesman said "Oh that's not really what you pay. It will all be explained." ok we said. After all they are the professionals. I don't know everything about eveything. They have to be laws that protect the consumer. Drivetime completed the deal with us in the evening when few people were around and they were about ready to close-8:55pm. They spent about 5 minutes reviewing paperwork and we were out of there. On the way home, something bothered me. While reviewing the paperwork, the man quickly said the payment was $196.38 bi-weekly. There was a lot of paperwork to go through and they were trying to hurry so they could close, so I chalked it up to just a mistake in wording. I thought he just misspoke and what he really meant was monthly. I thought this because of him hurrying through things and also because I am over 50 years old and have bought other cars and have never bought a car where you make a bi-weekly payment. So I knew he misspoke or I missheard. At home I looked at the paperwork more closely. It WAS $196.38 bi-weekly. I flipped, but what could I do. I signed a paper saying I would pay for it and I traded in my van, my only other means of transportation. I felt I was stuck. I tried making the payments. I was late a couple of time and within 1 day of being late I would receive a call threatening repossession. Then after 3 months of buying the car it woudn't start. We went to the dealership. First they said they would replace the battery. Then they said no because maybe we left the lights on and caused the battery to die. If that were the case, the battery could be recharged. Then they said buy a battery and they would pay for it. Then they said no they wouldn't. This battery was totally dead. We had it checked at an autozone where we finally had to go buy a new battery. Next the rear defroster stopped working. Drivetime wouldn't pay for that because the warranty didn't cover replacing windows. Then the car wouldn't take gas right. While pumping, you'd get a few cents of gas in and then the pump would shut off like the car was full. It took forever to fill the gas tank. Each time we went back to Drivetime and got the same response. Oh once again they told us to get the gas problem fixed and they would pay, we said forget it. We didn't have the money and we didn't trust them to pay us back. During this time my husband's hours at work became less and less. Rather than risk missing payments, we decided to just give the car back and call it even. The car was collateral against the loan and since we could no longer afford to make payments on the loan, we wanted to save our credit by giving the collateral back. We took the car back, explained that even though we were quite explicit about what we could afford, less than $200 per month payment, what we ended up with was a car that was costing $400 per month and some months close to $600 per month and how we just couldn't continue to make payments on the car. We also reviewed the number of things wrong with the car and how we had not received any help from Drivetime with those problems. Now after all our efforts to keep our credit under control, we are facing bad credit due to Drivetime having reported us to the credit bureau for non-payment on the loan even though we gave back the car back within 5 months of purchase. I don't understand how they can have their collateral back AND report us for bad credit. Count us in on any legal action against Drivetime. And can anyone tell me how to get this off my credit.

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ANGELM.27
ADELANTO , US
Dec 24, 2009 3:10 pm EST

I BOUGHT A CAR AT DRIVETIME IN ONTARIO CALIFORNI. I BOUGHT A2006 PT CRUISER. AFTER 3 MONTHS OF HAVING THE CAR THE AIR CONDITIONER WENT OUT. SHAWN SOLD ME THIS CAR. I TOLD THEM I WOULD BE CHANGING JOBS. SO THEY SET MY PAYMENTS TO PAY EVERY TWO WEEKS ACCORDING TO MY FIRST JOB . THEN I SWITCHED JOBS AND THE DATES CHANGED. THEY WANTED ME TO PAY 35 DOLLARS TO CHANGE THE DATES AND RE-SIGN A CONTRACT BECAUSE HE SAID BY THE WEEKS THE PAYMENTS FALL THIS WOULD MAKE MY CAR NOTE HIGHER. SO I TOLD THEN IM NOT PAYING NOTHING.THE GIRL SAID WELL YOU SIGNED THE CONTRAT SHOWING THE DATES. NOW MY CAR HAS INCORRECT SENSORS AND DOESNT DRIVE OVER 35 MILES AND JERKS. THEY SAID THEY WOULD FIX IT AND THAT THEY HAD SENT AN ORDER TOO THE CAR REPAIRED . I TOOK OFF OF WORK TO HAVE MY CAR FIXED. THEN WHEN I GOT TO THE CAR PLACE THEY SAID DRIVETIME IS KNOW FOR THIS. THE GUY TOLD ME THAT THEY DIDNT RECIEVE ANYTHING FROM DRIVETIME.THE MAN TOLD ME HE HATED THERE CONTRACT WITH DRIVETIME. THIS IS THE WORST PLACE TO GET A CAR FROM. THIS WAS MY FIRST TIME BUYING A CAR. THIS IS HORRIABLE. I JUST RECENTLY HAD A BABY AND WAS ON DISABILTY MY CHECKS DIDNT COME ON TIME BUT I MADE SURE I PAID THEM WITHIN 7 DAYS AFTER MY NOTE WAS DUE. I NEVER EVER WENT OVER 30 DAYS. AS OF TODAY I CALLED DRIVETIME AND TOLD THEM THE MONEY WILL BE THERE MONDAY. THE GIRL CALLS ME WITH AN ATTITUDE REALLY RUDE. ANYWAYS SHE SAYS I OWE 783. SHE SAID SORRY WE SENT YOUR ACCOUNT TO DT COOPERATION ...WHAT? SO THEN I ASKED WELL IF I PAY 783 MONDAY WILL MY CAR BE IN REPO SHE SAID SHE DONT KNOW. SO I ASKED HER TO GIVE ME SOMEONE WHO DOES KNOW. SHE SAID I WONT KNOW UNTIL SATURDAY. RED FLAG I AM NOT GOING TO GO PAY 783 AND MY CAR IS STILL IN REPO. SHE SAID DT CORPERATION REPORTS TO DRIVE TIME. SO IF THATS THE CASE THEN WHY WOULD SHE HAVE TO WAIT UNTIL SATURDAYTO GIVE ME MORE INFO ABOUT THE CAR BEING IN REPO. LOST IM DONE WITH DRIVETIME AND THERE ### CARS.ALL SHE HAD TO SAY WAS ITS IN REPO INSTEAD SHE SAID I JUST DONT KNOW ITS NOTHING I CAN TELL YOU TODAY. THIS WAS MY FIRST TIME BEING PAST 30 DAYS LATE AND YOU CANT TELL ME IF MY CAR IN REPO OR NOT. MAKES ME ? WHO DOES SHE RELLY WORK FOR THATS SOMETHING SHE SHOULD KNOW. ITS SO MUCH MORE TO MY STORY BUT COUNT ME IN ON COURT.

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ASHAMED SHAMEL
Clemmons, US
Jun 17, 2009 4:33 pm EDT

PLEASE LET ME INONTHE LAWSUIT ILL GO ANYWHERE TO GET THESE ###..RIP OFF SORRY NOGOOD SELLING BROKEN DOWN PIECES OF JUNK

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pissedexemployee
Lawrenceville, US
Apr 28, 2009 7:57 pm EDT

To all the ppl Drivetime has affected,

Take a look at these websites:

http://phoenix.bizjournals.com/phoenix/stories/2009/04/20/story1.html

http://dockets.justia.com/

Carmax has just filed a major lawsuit on Drivetime because of their business practices. This is very likely going to put them out of business! I am an ex employee of 4 yrs and know first hand that they don't have a leg to stand on. This will most likely be the end of the choas. Just thought that would make the day of alot of ppl out there.

~Ex DT Employee
Atl, Ga

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8:02 am EDT
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DriveTime Automotive Group harrassment

This company's practices are horrendous. They begin collection calls one day past the due date, and call both at home and at work. I have been recently told that I have late fees on my loan, but, never received any documentation regarding this. Now, they claim I owe $32, and want it paid immediately. $32!

I have repeatedly requested a statement of my account, and have been told that they cannot provide me one from the dealership. In the same conversation, they tell me I can come and pick it up at the store! So, they cannot stick it in an envelope, and mail it to me, or better yet, fax it to me, BUT, they can charge me $7.50 when I make a payment online!
I am reporting them to the Clearwater Better Business Bureau, and will be calling the corporate office, and terminating my loan agreement with this company. This is the WORST experience I have ever had in my entire life.

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Acustomertoo
Westmont, US
Sep 30, 2010 11:54 am EDT

I had the same problem. They harrass every reference you have. I had spoken with one guy & told him how I was having financial issues and would be paying abt a week or 2 late. He damn near cursed me out. He basically told me that I am worthless and they were going to come repo the car. I said fine, I live in IL now (from AZ) and the car will be on fire when you get here. I asked for him to xfr me to his supervisor but he hung up on me. I am almost done with my payment, $750 left. Never again will I ever, ever go to them. Luckily, I did get a good car from them but it sure wasnt worth it. We all are gettin screwed and its our pocket books that are feelin it!

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Lisa
San Antonio, US
May 29, 2009 3:43 pm EDT

Good luck with that. My husband and I purchased a car there 4 years ago and for the first couple of years our payments were on time and sometimes early. Then, we had some financial hard times and after fighting with them, they extended our agreement for a couple of months. See that they didn't give us anything really, they just added more time to the loan agreement. Then, about 5 months ago, our car was due to be paid off, but my husband had been out of work for close to a year and I had been making the majority of the income and I couldn't keep up with the 410 dollar a month payments for a 2001 model car...I bought it in 2005...who got screwed here? Anyway, I attempted to make some arrangements so I could get it paid off...I literally have 3 payments left, but they refuse to work with me. I have these people contacting my references on a daily basis harassing them, I have some [censored]bag harassing my husband on the phone, threatening that he will go to jail if he doesn't turn over the car...all that for 1200 dollars that they won't work with me so I can pay to them. The collection agent was very rude and very personal with my husband...insulting him saying that he makes habits out of not repaying his debts...this guy discusses our financial situation with other people, trying to squeeze us for the money by embarrassing us. Needless to say, no matter what this guy does or says, I can't pull the money out of my butt to give to him and we tried to arrange a payment plan to get it taken care of and he REFUSED payment. Well, unfortunately, for this guy, I know my rights and if he calls me or my husband again, he's going to know it. Drivetime is the WORST place for someone with bad credit to go because they will use your credit history against you if you fall behind on the payment...best thing to do, save up and buy a car for cash. It may not be the sweetest ride, but it will be yours and you won't have some [censored] calling you and bugging you all the time.

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His brother
butter, US
Apr 28, 2009 9:05 pm EDT

My brother gave me as a reference and every time he's late on a payment I get these harrassing phone calls. I never entered into any agreement with drivetime!

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4:59 pm EDT
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DriveTime Automotive Group krappy kars

on november of 08, i purchased a car from drivetime in downey, ca. i told them i only had 1200 dollars for a down payment and they said no problem. i was happy that i was approved, so i just wanted a car right away. they gave me a selection of cars i could get. they only had ugly ### cars. i wanted a chevy impala, but they told me i needed a bigger down payment. i ended up buying an 05 chevy malibu which was very overpriced, but i didnt care. the first day i got it, i took it home and showed it off to my neighbors. i turned it on then the car turned off, i tought it just needed gas, but it was something more serious. i tried calling the warranty company but they were closed on saturday nights. i had to wait till monday to call the warranty company so the can send a tow truck. the problem was the fuel pump didnt work anymore, ever since the same problem has happened over and over again and more problems have happened to the car. the warranty company refuses to reinburse me anything.
i was paying 156 dollars a month for their collision and comprehensive insurance, and i never got anything over the mail saying i was covered. the only time i got something was when i didnt pay for that month, so they kept calling. i was going to pay it, but that money went for fixing the car.
i regret buying that car, i live in los angeles and taking the bus is so convenient, but there are no 24 hr buses where i live, thats why i needed a car.

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Update by jeff90
Mar 09, 2009 4:36 pm EDT

i am going thru a similar situation as you, exept my car still works, eventhough it keeps breaking down from the same problem. the warranty company refuses to refund my tow truck bill.

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Astanton
Charlotte, US
Dec 08, 2012 3:50 pm EST

Never buy a car from them. This has been the worst experience in buying a vehicle. The cost is extremely high with terrible interest rates. The car has had several issues which they always find a way to avoid paying. Also in the year I have owned the car they have not reported my paymenst at all to the credit bureau, so if your hoping to help your credit by buying a car from them think again. Worst customer service. Save yourself the aggravation and stress and choose another company.

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RHONDA WHITE
, US
Sep 30, 2010 7:10 pm EDT

I BOUGHT A CAR FROM DRIVETIME THE STARTER WENT OUT A COUPLE OF MONTHS YOU HAVE TO PAY 40 DOLLARS EVERYTIME SOMETHING GO WRONG WITH THERE CAR THEN I NEED STRUTS I DON, T HAVE MONEY I TOLD THEM SOMETHING WAS WRONG WITH THE CAR A COUPLE OF DAY AFTER I PURCHASE IT .DRIVETIME IS A RIPE OFF THEY SOLD ME A 2017 FORD TARUS I FOUND OUT LATER THE CAR IS ONLY WORTH 2.000 DOLLARS THEY WANT ME TO PAY 11.000 DOLLARS FOR THE JUNK IT WILL BE 18.000 BY THE TIME I FININSH I TRIED TO GET OUT THE DEAL3 DAYS LATER AFTER I FOUND OUT I HAD GOT GOT.THEY WOULDN, T LET ME GET OUT THE DEAL.

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Mad in Tx
Austin, US
Sep 01, 2009 8:16 pm EDT

Most unprofessional company I have ever worked for. They are very dishonest and wil do and say anything to sell you a car. I have watched them switch a customer off of one car that they qualified for and switch him to another car with that they needed to sell because it was an old age unit. Then to really make him take the car they need to get rid of they made the down payment higher on the one he wanted and lower on the one they need to get rid of. More stories to come.

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ksouthard1
Avondale, US
Jul 23, 2011 9:12 pm EDT

I purchased a car from drivetime after 6 mos it broke down and would not start I continued to make payments while contacting drivetime all they would tell me is take a bus, and continue my payments on time I told them I am not paying for an oversized lawn ornament which is all it was good for, besides the fact they were charging 25, 000 for a car at blue book value of 2500. As soon as I could get the car going again which is 3 mos after it broke down I drove it to their lot took the keys and Gave it to them I then told them good luck getting it started, now they are sending me letters they want 9000 FOR WHAT A LAWN ORNAMENT any class action suit I am on board

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Paddy
, US
Dec 02, 2010 2:07 pm EST

I am not pleased with this company at all. The customer service department is very rude, and not easy to deal with. I wish that someone had warned me about this company before I signed my contract for the purchase of my vehicle. If you are one day late with the payment the collection department will call everyone of your references to purposely embarass you. They call all day while you're on your job. I'm not in the best of health, and I recieved a call from Drive Time while I was at work. The agent upset me so bad until I left work and went straight to the Doctor's office. My blood pressure went through the roof. My life revolves around the payments for this vehicle. With the high cost of insurance and the payments every two weeks, I'm paying close to 1000.00 a month to drive a 2017 Hyundai Santa Fe. Total rip-off. Let's write the Federal Government.

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kyosco
Litchfield Park, US
Feb 14, 2009 10:25 am EST

I purchased a 2017 Alero from these people in November 2017, when I first brought it home my window on the passengers side fell into the door, the y supposedly fixed it then the drivers window fell in the door again they say they fixed it, well this happened a few more times, Then in August 2017 the car would not start, I called Drivetime they asked me to get it to their mechanic to look at it, I did and was told the car was fine I brought it home it would not start for 3 weeks and for 3 weeks I called drivetime who told me I would have to get it to their mechanic and pay towing charges, I got it to their mechanic again was told the car was fine and again brought it home and again car would not start, at that point I was fed up I called drivetime to get the car I was done they refused and threatened me with garnishments on my paycheck and everything else they could think of. So like an idiot I kept paying for a vehicle that was nothing more than an oversized lawn ornament until december when I said thats it I am done especially when they tried to say it was my fault the car wasn't working. When I finally got the car started I drove it to drive time pulled in their lot and the car died right there, I handed the keys over and said good luck with it. Now I am getting letters from a collection agency for the amount due of 9, 000.00 The car was only worth blue book 2500 when they sold it to me. This company has to be stopped and if anyone knows how to start a lawsuit against them or if an attorney ever reads any of this please help all of us who have been victimized by these snakes Kyosco Phoenix, Arizona

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gloriawas
San Antonio, US
Jun 21, 2009 9:03 pm EDT

I purchased a car from drivetime and since then have had representatives phoning me on a daily basis to "remind me" of payment due dates, if i am late at all i get about 15 calls a day on all lines. They have gone as far as finding my HR rep's name to call him just to harrass me. My caller id will have their id listed 15 times everyday and every day of the week. Isnt it illegal to phone on Sunday's? I have written a cease and desist letter requesting only to be contacted by regular mail and it hasnt stopped the calls. I dont need to be reminded to send my payments in but the more i insist they not remind me the more they harrass me. I will NEVER buy a car from them again and would suggest no one do business with such an unprofessional organization. Their entire goal is to charge hideous interest rates to folks that have allready been a victim of the economy due to that idiot Bush.

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jbfirebird
nowhere, US
Dec 09, 2012 11:23 am EST

drive time is one of those companies setup so that people with bad credit can get a car. their interest rates are going to be through the roof for the simple fact that they are dealing with people with bad credit or poor credit. i have heard horror stories from people i know that bought one from them that really mirrors this complaint

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DOWNwithDRIVETM
albuquerque, US
Aug 09, 2011 9:40 pm EDT

If I could give one peice of advice to any one in the world it would be DO NOT BUY A CAR FROM DRIME TIME. They have no customer service skills and its all about them not the customer. yeas i do not have great credit yes i know the interest rates are high. but i needed a car and fast for that they did help. But if you want to be called ten times a day when your late one or two days and then have a punk talk try to talk you into selling your stuff to make the payment that day. then fill free. dear drive time YOU SUCK and eat SHI* thank you

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CHIEF56TORP
CANYON LAKE, US
Jun 01, 2010 8:50 pm EDT

DURING THE MEMORIAL DAY WEEKEND, (MAY 2017) THE CAR I PURCHAASED IN JANUNARY 2017 DECIDED TO DIE. JUST QUIT RUNNING. AFTER WALKING MANY MILES TO MY HOME, BECAUSE THERE WAS NO ONE IN THE TOWING SERVICE, AND OF COURSE NO ONE IN THE WARRNTY DEPARTMENT, I WAITED UNTIL JUNE 1ST TUESDAY AND STILL COULD NOT CONTACT ANYONE UNTIL THE DEALER GOT ON THE PHONE, BECAUSE I HAD IT TOWED TO THEIR LOT.
THEN ONCE THIS HAPPEND I HAD TO PAY FOR TOWING TO A DIFFERENT TOWN FOR A REPAIR FACILITY TO LOOK AT IT. I HAVE THE 36000 MILE OR THREE YEAR WARRNTY, AND HAVE ONLY HAD THIS VEHICLE FOR 6 MONTHS. THE AC IS HAVING PROBLEMS, AND I PAID 1600.00 DOLLARS FOR BRAKE REPAIRS JUST A FEW DAYS AGO.

IF YOU ARE OFFERING A WARRNTY PLEASE HONOR IT. PLEASE QUIT SCREWING THE PUBLIC AND THE AMERICAN PEOPLE.

AN OFFICAL COMPLAINT WILL BE FILLED WITH THE TEXAS ATTORNEY GENERAL ASAP!

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11:29 am EDT
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DriveTime Automotive Group car problems

I purchased a car from Drive Time on Oct. 22, 2007. Not even 3 months into having the car it started to run hot. Then their was oil mixed with the coolant. I called the Drive Time I purchased the car from and they gave me the number to customer service. They sent me to their repair shop (which the car couldn't even make it to). They told me the car needed almost $1000 in repairs and Drive Time wouldn't cover it. Now I was pissed off! Not only was I paying a $350 car payment, but they wanted me to pay this also. The manager told me that out of their kindness they would pay some of the expense (not all). I ended up paying around $400. The problems the car had were major and couldn't have happened in less than 3 months. Now not even a year later, I am experiencing the same problems with the car. I am not paying ANYTHING! I am contacting a lawyer and getting out of this contract. They are a rip-off! I am paying almost 3 times what the car is worth. If anyone is starting a petition against them, let me know. I should have listened to that voice in my head telling me to walk away from that dealership.

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Rosa Delacruz
, US
Aug 12, 2015 12:11 am EDT

I had just purchase a leased car from drive time in riverside California and not even 3 in 1/2 weeks later my check oil light came on said oil change is due and I took it to sears and they said it was not time and just cause the oil lite come on it doesn't mean oil needs to be change so i called drive time and they transfer me to mechanic department who fix the vehicle's but did not get any answer and I attempt 2 the following week I was driving on the fwy at night and my check engine light came on and oil a loud noise in the motor pulled over and called the number on the book where they said I had side road assistant but they where close I have to know pay for my towing then next day I called again they wont let me trade it for another car without putting more money down I know have to tow my car to the shop where they referred me too now that 2 towing and they said they will reverse me if they car had a defect also they will rent me a car . They told me this the time I leased it now I have to pay for a rental when I check motor the day it made that loud noise the car did not over heat or no oil spill anywhere can some help me and give me advice what to do

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allen43
long grove, US
Oct 13, 2012 9:06 pm EDT

I purchased a 2007 Chrysler Pacific in 2012 and Drivetime told me the car facts report had no list of any accidents.
I tried to trade the car in less than 6 months and less than 6000 miles from the time of purchase and I had no accidents and multiple places told me they would not take it; because it had been in a prior accident. In addition I paid about $20k for the car out the door however other car dealers would not give me more than $4000.00 for the car which puts me in the black for about $16, 000 (in the hole)
How can I purchase a car and within 6 months decrease $16, 000 in 6 months?
In addition you can not trade out because you are too far up side down and no one will give you a loan for more than the car you are buying is worth. How in the Hell do I Getty out of this contract.
Allen

Ticked off DriveTime customer

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onepissedoffcust
, US
Jul 17, 2012 11:32 am EDT

7/17/12 I purchase a 04 sonota and having a problem with the car losing power, I called warranty dept and they had me take the car into one of their mechanics and had the water pump fixed, now I having the same problems, it turns out I lived close to work and did not use the car much for a year but now I have moved and using the car frequently and I am having the same problems again but drivetime is picking up the cost but cannot find the problem? The car at the mechanics and I am on hold with the warranty dept to find out what will happen with this faulty car...?

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Ana83
Albuquerque, US
Jul 06, 2011 11:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am also among the many victims of drivetime. I bought an 07 PT Cruiser from them about a year ago, 4 months into having the car it broke down on me. A bolt fell off inside the engine & the warranty company did absolutely NOTHING to help me.. I could've sworn the engine was covered in their "warranty". I ended paying over $1, 500 to get a freaking bolt replaced! On top of that the mechanic who looked at it told me the engine was shifted & it looked like it had been in an accident! 2 months down the road the tensioner pulley assembly & the fan belt are broken! Once again their fabolous warranty company says its not covered. So here comes another $500 out of my pocket. About 1 1/2 months goes by and the thermostat and the radiator are out and again no help from the warranty company. That's another $350. 2 months from there the timing belt and the water pump go out on me & I am in stranded in the middle of nowhere with my two kids and it's snowing! Again the warranty company did nothing to help me. Another $900. Even the roadside assistance wouldn't help me because I was too far out of their servicing area! My boyfriend had to make the 2 1/2 hour drive to pick us up. Finally the last incident the car starts over-heating out of nowhere! Turns out the engine fan isn't working and once again the warranty company is no help. So instead of paying the $600 to get it fixed I'd rather have them take the car back. I CANNOT afford to pay the repair costs AND the $350 monthly payments. I agree with everyone else on this board I am DONE trying to work or pay this company! F**K DRIVETIME!

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Meg83
Chesapeake, US
Jul 08, 2010 7:16 pm EDT

I purchased my vehicle from the Chesapeake DT in November 09. I haven't had any problems with the car, but I do have issues with their bait-and-switch practices. I was handed pamphlets about GAP protection and was told it was included in all DT car sales. My ex-husband and I BOTH recall the conversation about GAP with the sales rep. Fast-forward 8 months and I'm in an accident. There's a chance my car may be totaled. All of a sudden, DT doesn't have GAP coverage, and never did. Of course, I'm looking through the customer copies of the paperwork and it says I may be responsible for the balance on the car immediately if it's a total loss. That's $11k on a f****ing $5k car. I KNOW I was told about GAP coverage and I know there has to be something in the paperwork I signed, which is in their offices. It'll probably disappear when I file a complaint. I'm beyond done with this company!

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dtamber
Fort Worth, US
Jan 19, 2010 11:42 pm EST

I purchased a car from drive time in september of 2008 and had problems starting only a couple weeks after bring the lemon home. The car started by not idaling and dieing it progressesed to a very weird problem that i still don't know the cause of as i would aselarate it would slam on the brakes by it's self then it started leaking coolent to the point of not being able to drive a car i am paying $400 a month. Drive Time sells nothing but Lemons and exspects the customers to keep up payments and pay for all the repairs

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Marangelli
Middleburg, US
Oct 23, 2009 12:35 pm EDT

Unfortunately I have to say that I am part of the Drive Time's victims. I putted myself in the middle of a nightmare, by buying a car from Drivetime. I am the kind of person that value time as a treasure, working 14 hrs. a day and assisting to university too, I don't have time for this mediocrity. So, I have to let others know the kind of bussiness they are. I bought an SUV from them in July 24th of 2009 and from day one I confronted problems with the vehicle. To begin with, the fuel gauge on the panel won't work, which I couldn't notice before buying it, because the vehicle was even marking empty when I saw it. After that, the next morning when I went and moved the car from my garage, I saw an oil leak on the floor. Another problem with the SUV. This problem itself have brought me twice to the mechanic shop in less than three months. Now, the power windows started to act out, and the driver side got totaly stuck half open, not going down neither going up. the passenger side is probably soon getting stuck too. As if this were enough, the transmission is giving signs of problems now too. I called trying to reach a reasonable deal to change the vehicle for another one in better conditions, but they are totaly stucked on the the warranty is there for that reason. But, I don't buy a used vehicle, which I'm going to pay as new price, for being in the shop every week, month, or so; not to mention all the money involved.
Drivetime you are a REAL SCAM! Very UNPROFESSIONAL! HOW DARE YOU TO BETRAY CUSTOMER'S TRUST! You are the kind of bussiness that never should have been in the market! I'will make sure this doesn't happen longer more, sooner or later!

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pissedexemployee
Lawrenceville, US
Apr 28, 2009 7:59 pm EDT

To all the ppl Drivetime has affected,

Take a look at these websites:

http://phoenix.bizjournals.com/phoenix/stories/2009/04/20/story1.html

http://dockets.justia.com/

Carmax has just filed a major lawsuit on Drivetime because of their business practices. This is very likely going to put them out of business! I am an ex employee of 4 yrs and know first hand that they don't have a leg to stand on. This will most likely be the end of the choas. Just thought that would make the day of alot of ppl out there.

~Ex DT Employee
Atl, Ga

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DriveTime Automotive Group buyer beware

I recently made the mistake of buying a vehicle from this organization. If I have to walk, ride a horse, or just stay at home and never leave again, I will never ever buy from these people again. On the day the payment is due, they call, usually early in the morining to see exactly what time you will be in to pay.

They are all smiles when you buy, but don't be a little late on the payment or you will be harrassed like you have never imagined, they will constantly call you, and even start calling the 10 references they require you to give when you fill out the credit application. If you can possibly avoid these people, do it.

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Ms. G
, US
Feb 18, 2009 7:13 pm EST

Drivetime is the worst! They had the nerve to call my neighbors that I don't know instead of the ten references I provided when I was late with a payment! Buyer beware! ...then when I called to complain the manager said this is a usual practice.

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Frank
Columbia, US
Feb 12, 2009 6:51 pm EST

I also bought a vehicle from these guys and within 6 months the transmission failed and they wouldnt pay a dime, so I let them come tow it away. You would think they would try to fix the problem, but instead they are happy to report REPOSSESION on your credit report for faulty abused autos, and probably patch up your old car just enough to have some other sucker drive away in it...STAY CLEAR...You have better odds at a lemon lot.

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DriveTime Automotive Group worst experience ever

At the age of 20 I decided to purchase a car something in my name to build my credit. I bought a 2003 Honda Element. I figured it was my best option based on my credit and not having anyone to co-sign for me. Tonight, AFTER 3 years of working my ### of to make my $400.00/month payments, (200-bi-weekly payments) I take a look at my credit report because i'm trying to clear-up the small medical debt I have and realize that Drivetime has been reporting me negatively for the past few months. Around November 08' I applied and got approved to defer my loan (4 payments) they approved to push the defered payments to the back end of my loan and PROMISED that the account would remain in good standing. Since, I have made every payment on time. Now my credit report reflects me having a 16, 000 debt with them?... My loan will be satisfied late 2010. I'm a little confused on how to resolve this considering that I can seem to get any of the drivetime employees to assist me at the corp. office. I also looked at who has been looking at my credit report and they have viewed my credit more than five times over the past 2 years. Just because I have financed a vehicle with them does that give them authorization to do so? Please send me an email if you can help.

[protected]@gmail.com

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sgfsfsdf
Mobile, US
Jul 14, 2010 10:22 pm EDT
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@AZcustomer
Since you don't have the $30-$50 to pull your CARFAX, pretend you want to trade it in. Basically, go to a dealership and ask what it's worth. They will pull the CARFAX and hurt your feeling for free. Don't be surprised when you noticed that your vehicle has had more than five owners in three years. I've purchased these junkers for another ez-credit type dealer. None, let me repeat myself, none of these vehicles are in good shape. 1% of the vehicles at DriveTime will be foreign. American cars are cheap to buy, service, and replace parts. Foreign cars are the complete opposite.

As far as you financing a vehicle with a salvage title, that's a possibility. I've never met a responsibile buyer that would buy a salvage vehicle. But let's be honest, DriveTime doesn't have the best track record. If it has a salvage title, check your state laws and go from there.

Good luck!
P.S All cars will aventually need substantial service performed on them. This is common knowledge for any car buyer. The higher the miles, the greater risk of more repairs. DriveTime is not responsible for fixing all the problems after a certain point. Dealing with car repairs, salesman, interest rates, etc... will always be aggravating. Step back and think how employees of the car industry feel after reading your comments. Remember, every story has two sides.

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AZ Customer
, US
Jul 14, 2010 7:26 pm EDT

I am not here to comment, just to inform you all and give you my opinion as a DT Customer...
Most of these complaints are probably 50% valid and in some way, some how, the customer has experienced a bad situation with DT Credit Corp or the Dealership for that matter; regardless if it was a financial difficulty or a matter concerning car trouble, but what I do know as a current customer of DT, is that no customer should have to read the horrifying comment from one of DT's employees and have to put up with how this employee refers to the customers; afterall we are why this employee has a job and if it weren't for us who pay for these vehicles and deal with DT Corp then this guy or gal would not currently be working for them, so my advise to DT, is get rid of this person. He or She has proven himself/herself to be completely unprofessional both to the Dealership he represents and moreover to his customers who put food on his table and pay his bills! So now let's see who has the better laugh;-)
In regards to the vehicles, yes they are not the best... I am currently experiencing some trouble with mine which I just purchased in December and suppossedly DT conducts an entire overhaul of the engine...ummmm makes you wonder... the water pump just went out on it, car over heated & shut down the ac; while at the repair shop, they noticed that the car was leaking transmission oil from the coolant line and pan; DT Corp says it's not covered under warranty and it costs over 400 dollars just to fix those two things, but what they do say is that "if the transmission was to entirely go bad, then they would fix the interior components of the tranny, but no the exterior"... Now, I wonder if it's left like that and messes up worse as a result of the minor leak from the coolant line, are they going to say later that the transmission is not covered due to the mechanical repairs not being done; though how can any customer afford to pay those type of repairs considering that the vehicle was purchased in December (it's suppossed to be in good condition with the whole overhaul they did) plus the customer is unfortunately paying extremely high dollars per month to have and maintain this vehicle due to having to purchase it at DT as a result of unforseen poor credit situations which resulted from divorce. Yes, in my opinion DT is not very reliable for their customers, very hard to get a hold of in a tough vehicle breakdown situation as what happened to me, interest rates is outrageous, and the warranty is a joke considering my car has a major repair needed and it recently came off their car lot. Had I known this before, and would have not been in a tough situation, I would have gone to someone else instead. As for the vehicle car fax report...I think it's insane, my car is chipping everywhere on the drivers side and looks as though it's been in a wreck, (painted all underneath, refurbished areas, chipping paint, (hmm; that all doesn't seem right) but they said the report came back negative for any accidents...I have yet to confirm that; I do believe the car was wrecked, it may have not been salvaged or put on the title, but definately the car was crashed and unfortunately I did not catch that when I purchased it from DT, so now I am stuck with it until I can verify the VIN and find out about this major mechanical repair... other then that, the car does run like a champ and is very comfortable on long trips and everywhere. As for the payment options, I'm glad I read the comments here because that was just offered to me due to my current tough situation, but I don't think I will be accepting the offer if they are going to hinder my credit report as they did to the other custormer who reported it; not good customer service at all and it doesn't benefit the customer in any way, it just places them in more of a hardship:(
Good luck all of you, think twice before you buy from them...
check out the car in broad day light, test drive it and look for paint underneath, take the VIN home before you buy it and run it on www.carfax.com
Once you can fix your credit, refinance the car; DT rates are overly priced and high high interest (it's a rip off)
**and if you really must purchase a car from DT like I had too, don't put up with sales people who are as----oles (like the one from DT who posted previously on this site); you're a customer and afterall they have a job Thanks to you, so they should be Thankful to you for paying their car note, their bills & putting food on their table!

sgfsfsdf
sgfsfsdf
Mobile, US
Jul 11, 2010 12:06 am EDT
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@jetnoise

DriveTime serves a purpose, correct? Yes, DriveTime provides vehicles and financing for people that are unable to do so anywhere else. These customers have every right to be annoyed, but they seem to be forgetting that someone took a chance and financed them. Bad credit + low income = few options.

DriveTime is the perfect example of a risk/reward relationship.
RISK: Financing people with terrible credit.
REWARD: High interest rates, high montly payments, and high selling prices.

(Sidebar, you can sell a car for as much as you want. The job of the salesman is to sell for as much as possible. The job of the customer is to buy as cheap as possible. THE JOB OF THE CUSTOMER GOES AWAY WHEN TERRIBLE CREDIT ENTERS THE EQUATION!

In closing, I would advise these customers to buy a bike. Riding a bicycle will save you money, help you lose weight, and reduce your carbon footprint. I don't have the patientce to argue over these "rats" anymore.

P.S. "rats is what car people call customers with [censor] credit. Pretty funny, huh?

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jetnoise
Rocky Mount, US
Jun 02, 2010 11:36 pm EDT

I agree. Why would a current and such highly dedicated staff member be on a complaint forum for the company he supposedly represents. SELLING HIS SOUL? The customer service is pleasent upon purchasing yet altered therafter. "We're only here to help, " they say. HA. I personaly witnessed them charge triple the kelly book value at 24%. Its an outrage and from what I can observe is highway robbery. Home mortage crisis for the automobile industry (in a nutshell). Just one of the many contributing situations of our CURRENT recession. My opinion: The evil enitity of Drivetime & "the approval guy" should NO LONGER EXIST due to the simplicity of basic morals alone. Its also clearly obvious they're employees are brain washed at orientation...

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Pness
tempe, US
May 27, 2010 6:11 pm EDT

You are all dumb! Pay attention to your contracts before you stick your foot in your mouth. 90% of these complaints start off with "when I didn't make my payment..." Well make your [censor]ing payments! Because you're late on a car payment you automatically think the company who sold you the car is evil? If you bought a vehicle at any other dealership, the would send all your info to the bank, one of the 15 banks that hit your credit and knocked down your score, so if anything pertaining to payments is an issue, then handle it with a bank. The dealership can't help, they sell cars...they don't fix cars or deal with your past due debts. DT customers that make their payments on time and take care of their vehicles are very happy. I would know, I work there as a sales associate. We have 36mo/36, 000mile warranties and we sell good products. The liars who said they bought a vehicle from DT that was owned by a little old lady in sarasota are stupid. We buy vehicles at fleet/rental/leased vehicle auctions, not vehicles that were privately owned that we have no maintenance records on. Quit lying and trying to make a company look bad just because you're an illiterate, ignorant, incompitent piece of [censor] who doesn't take are of your vehicle or financial responsibilities. I may seem harsh, but my point is simple. Don't believe all the bad [censor] you hear. People are liars and they tend to pin blame on others when they catch themselves in a negative situation when they know they are wrong. Hahaha. All of your guys' complaints are just [censor]ed. Take personal accountability for your own actions! My god you idiots, stupidity is dangerous, and as it appears, contageous with you all. If you believe these [censor]s, feel free to purchase at a different dealership. Just keep in mind, when you are shopping, the significance of a warranty and vehicle history report. I must sound like a major [censored], but since I work for DT and I know exactly how things are there. I believe we are putting customers into a solid reliable vehicle and backing these products up with many benefits. I failed to mention that if you do discover items wrong with your vehicle that are not detailed on your experian history report, experian actually purchases the vehicle back as stated in the experian buyback protection guarantee. Thank you all for listening to my abrasive comment and I apoligize for any foul language if it offended you. The rest of you can sit on it and rotate...[censor]es! Ha

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LuisMany
Denver, US
Oct 20, 2009 2:14 pm EDT

Thanks all for your comments I was about to go to that place and get a car but now I know the truth. I really appreciate your comments.

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DriveTime Automotive Group lost insurance check

i recently had a aacident which my tohoe had to be repaired got a check from insurance company in lean holders name took it to drive time in which it was suppose to be mailed out to the lean holder well instead they lost the check car has been fixed an ready for days now an they think its funny had more problems with that dealer in the 8 months i owned the car never give a refferal for them ya wont get your 200 dollars for a long time its not worth the headaches they cause.

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DriveTime Automotive Group vehicles sold by them

I Mickey L. Lattimore went to the Drive Time Automobile on Memorial Drive, Stn. Mtn. Ga. On 2/20/2008 to purchase a vehicle. I was introduce to a sales rep(name goes here) who allowed me to look at the vehicles on the lot. I chose a Kia Otima LX 2004. The Sales Rep. had me fill out the necessary paperwork, while I completed the paperwork, the sale rep ran my credit and stated they could help me get into the vehicle which I had choosen for $1200.00 down. I informed the sales rep. I only had at that time a total of $200.00. The Sales Rep stated you can put the vehicle on lay-o-away so I made a down deposit of $200.00 on a 2004 Kia Optima LX that had about 52, 000 miles.

While two weeks past, I went to Drive Time and made another payment of $500.00 on the vehicle I had on lay-away, leaving a balance of $500 left. Well the sales rep stated they had the same/similar vehicle with less mileage about 48, 000 and I could take it that day for the $700.00 I had already applied to my original Kia which I had choose. Red Flags immediately went up. I asked what’s wrong with it and of course they would say nothing.

Since driving the vehicle off of drive time’s lot on March 15, 2008, I’ve had nothing but problems with this vehicle. I’ve had to replace the front brakes, the power steering pressure hose went out, the driver’s side door lock locks itself back when you unlock it with the key and attempt to open the door using the handle. The passenger window doesn’t let up correctly it’s off track. I’ve had to replace the battery, I have also had to replace the coil and spark plugs.

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Update by Mickey Lattimore
Dec 29, 2008 1:17 pm EST

Seeking others who have also experienced unethical business practice by Drive Time who's looking to have some sort of legal actions taken toward Drive Time, looking to file a Class Action Lawsuit. If interested please respond via emai within you complaint profile.

Are you may contact me via the phone # listed.

Thank you

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k.chandler
Gainesville, US
Feb 26, 2015 4:36 pm EST

I got this 05 explorer didn't have It a month yet...Drive time sold me a death trap...Vehicle has no brakes 2 major oil leaks...my front struts are leaking...I also have a rear axle leak and also the front sway bar on and links on both sides are broke...They sold me this vehicle knowing it should not be on the road...Then the warranty company is giving ne a run around and Chris Lott from Drive time is flat out dodging me...Took the truck to ford for the heater not working and they found all these major issues... Ford notified the warranty company and they acted like the never heard anything about these issues... So the warranty company decides they don't want to deal with ford when they was confronted about why did drive time sell a vehicle like this that its a safety hazard driving this vehicle... So the warranty company had Chris Lott from drive time inform me that they wanted me to take the truck to a repair shop of their choice for a second opinion... That shop is Perfection Auto Repair... And I did that today...And Perfection told them the same thing Ford told them and Perfection would not release my vehicle back to me because it's not safe to drive at all...Now Chris Lott and the warranty company has been avoiding me and the repair shop all day...Something needs to be done about drive time and their bad business... I'm look to file suit against them and the warranty company...
I also have paperwork from Perfection on what needs to be done to make this vehicle safe to drive... And I also have the original video from Ford also

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DriveTime Automotive Group - terrible experience

I bought a car from Drive time, made all my payment, paid the payoff amount, was waiting for my title in the mail, instead I get a phone call saying I owe 896 bucks plus interest on it cuz it is last and I have 10 days to pay up, I argue with them and they argue back, I talk to the Regional Manager a mousy lil snot with his head up his A**, he disrespect...

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DriveTime Automotive Group predatory lending

Drive Time preys on people that are severely credit challenged because they have no other alternative for transportation. I have heard supervisors stating that Drive Time predicts that a very large percent of their loans will go to collections, and possible repossession. In my financing experience in the auto business at another dealer, we could never get a loan funded based on the qualifications that I saw in the Drive time customer accounts. I wanted to bring this to your attention with the hope that some agency will look into this practice. Customers, were cheated and forced to accept the terms because they have very bad credit. I have thought this practice was bordering PREDATORY LENDING. So I did some research and found this definition; In the strictest and legal sense of the word Predatory lending refers to secured loans such as home or car loans which are made by the lender with the intention that the borrower can't really pay them which would allow the lender to seize the car or home and sell it for a profit. The word has been expanded to refer to the practice of convincing borrowers to agree to unfair and abusive loan terms. This could be done either through outright deception or through aggressive sales tactics, taking advantage of borrowers' lack of understanding of extremely complicated transactions. Predatory loans, for instance, for the purchase of a home, could lead to foreclosure. Beware when you signed the contracts. It is a widely used practice that the DT sales staff rushes the customer through so that they really do not read what they are signing. Thanks for reading:)

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Godsblessedangel
, US
Aug 03, 2016 12:25 pm EDT

In October 2015 my daughter went to Drive Time to purchase a vehicle. Her sales rep told her due to her credit score not being great she would have to pay a higher down payment unless she had a co-signer. I went to co sign after work. After my credit was ran I was told it would be better if I was the lead on the car as my credit was stronger. I said that can't be possible with my income to own two cars as I had just brought a new 2015 Malibu and my chapter 7 was discharged in 2015. He said "oh you can, and once you have had it a couple of months just bring your daughter in and we can transfer the car to her name. Well it is now August which is more than a few months and they told her they do not transfer car loans. I said the devil is a liar as that is what the sales rep said.

Then she said well can I trade it for another car and get my name added. They said no not unless you owe less than $2000. I am more than pissed as we were lied to, had to have breaks replaced after 2 months as the mechanic asked if the car was purchased up north as there was a lot of water damage and rust inside the wheels which is signs the car had been immersed in water. Then to say they don't want to trade it or do what they originally said. The only reason I have not dropped it off as I do not want a negative on my credit.

Please add me to lawsuit and help me with this matter. dijuja@yahoo.com

Kind regards.

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babs2
West Melbourne, US
Aug 15, 2012 1:54 pm EDT

I'm glad I read all your comments I was planning on buying a car from drive time but no more! I'm sorry about all the people that had so much problems with drivetime. People like that you wonder how they sleep at night, how they can screw people. Shame on them!

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glad to know
Morrisville, US
Oct 05, 2010 11:02 am EDT

Thank You all so much for the useful comments. I will admit that I damaged my credit pretty bad when I was younger and after getting out of my last relationship, it was damaged even more. I currently have a car but was looking to trade it in for something more reliable and discovered Drive Time. I must admit that I have it pretty good with my current finance company especially after reading about the phone calls 1 day after payment is due. I WILL NOT be going to Drive Time and I wish you all better luck with your next purchase!

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ShawanaP
, US
Jun 05, 2010 4:53 pm EDT

Once again, I should have checked the complaints board before buying a car from Drivetime. Paid over $5000 for the car at 29%. I had a divorce where my ex ran up everything and I had to file BK. Now I have to let companies like this take advantage of me also.
I called to try and get a lower interest rate after paying for my car ontime everymonth for a year and even spoke to the District Manager Tomas Duckworth. He informed me that he had not authority to do anything. (why is he running a bunch of stores then? He was very evasive in his answers.) Then I called the regional office after getting the number from a cashier in the office. I lef10 messages before the so called Regional Manager Keith Sarchett called me back. He very politely told me I am stuck with the interest rate and because of my past credit I deserved it and was lucky to even have a car financed! What a quiet little jerk! i will never use this company again and cannot trade the car in because it is $5000 upsidedown now.

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robert jillich
Asheville, US
May 11, 2010 8:34 am EDT

car dealers like this really need to be put out of business and everyone needs to get an attorney to put them out of business for good. this is bad business practice and there are laws on this for those that need it. no one should have to go through what these people have gone by in buying a car and then having all of these problems. the FTC in washington needs to be contacted on this dealership in the sense of a BAD BUSINESS complaint to be filed by all of those involved with this company. the best of luck to all of you who have had problems with this company. you really woke me up with your comments and its appreciated. THANKS

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tony judd
Durham, US
May 07, 2010 10:12 am EDT

I was doing some research about drive time auto sales and was a little distrubed about the comments of other customers, and found out that others had similar issues. My question to others is, why are we letting this happen over and over again. Could it be that we can't do any better, and putting the blinders on. The problem we are having is, we purchased a 2006 HHR and on the second day, it was discovered that it was wrecked . It was immediately brought back to the sale manager's attention on the second day. On the second day he encouraged us to give DTI service a chance to help us, instead of letting us return the car back and giving us the opportunity to select a better car. I feel that we got played. The car has been in the shop for front struts; the steering column has been replaced, and it has been in and out of the shop since the purchased of the car, and it has high mileage. ( in the 86 thousand neighborhood)! Car make Winding noise when the air is on, and has a bad order and the carpet is stain real bad, it makes loud noise when it hits heavy bumps, needs sway bar brushes, left head light needs to be replaced due to car accident that was not reported, different shade of paint is on the car, and only could tell once was washed. The though of having to make payments on time gets next to me because, I was not given the opportunity to make it right. I feel that we did our part in bringing it back on the second day, but was railroaded a different direction. Can anyone feel the heart of us?

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CraigWL
, US
May 03, 2010 1:07 pm EDT

Sorry, the Regional manager is Keith Sarchett I mistyped his name. Same idiot, different spelling of the name.

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CraigWL
, US
May 03, 2010 1:04 pm EDT

I worked for drivetime until I heard the Manager, Thomas Duckworth, and Regional Manager Keith Sachett joking about a customer and the car they bought. They were placing bets on how long the car would last and at least they received $900 down payment instead of sending the car away for disposal at auciton or somewhere else.
Keith Sachett won the bet (can you believe it he is a regional manager) when the car broke down and they had to repo it 3 months later as I wias told by an ex co worker of mine who still works there.

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Las Vegas702
, US
Apr 01, 2010 11:48 pm EDT

If you get a car you cant afford, then it is your fault. If your payment is late and you dont like getting called, pay your bill on time. To the salesman that told the long story that sounded so untrue. Get a Job Loser.

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abq
Albuquerque, US
Mar 19, 2010 1:53 pm EDT

I worked for Drive Time. When I worked there, I tried very hard to make sure that people only got cars that they could actually afford. This made my sales run low, naturally, as I was not willing to place people at risk like the other sales reps.
I resigned the day that a young woman came to me. She had just turned 18, was entering college, and needed a very basic car to get to and from school and work. She was very sensible about what she could and could not afford, She worked part-time as a home care aide and needed to also have a car big enough to allow her to transport patients who used wheelchairs.
As luck would have it, we had a car I knew would be reliable for her and had plenty of room for a chair to fold into the trunk. The seats were not too low to the ground, which we decided would make it feasible to move aptients from their chairs to the car.
I filled out the paperwork, made sure all the numbers matched, and took the forms to the lot manager. He took her to the office to review the closing. I noted that he and this young woman left his office for a moment, and this was unusual, but I was not to interrupt the manager during a closing, so I waited. When the young woman left the office, she did not go to the car I had arranged a sale for, but instead to a small sports car. Not only did everyone on the lot know that this car had serious wiring issues that caused the windows and radio to stop working at random, but it was easily four times the cost of the car I had set up the sale for.
I approached the lot manager about the matter and told him that she couldn't afford the payments on that car and wanted to know what happened. As it turns out, he had both her mother and her boyfriend of four months co-sign for her. By adding in all 3 incomes, there was enough income to justify the loan. I knew from my conversations with the young woman that her mother was a single mother who was drawing state assistance to care for her younger siblings since their father had disappeared several years before. I also knew that the boyfriend was not someone she was serious about at that time and that she wasn't sure they would stay together. That lot manager put the financial and educational future of this girl at risk to move the car he thought he needed to move to make his own numbers look better.

Then he gave credit for the sale to another salesperson.

I was so angry that I packed my desk and left. I took the young woman's phone number with me and called her. I explained to her what was at risk and that she had 72 hours to return the car and retrieve her down payment. Then I referred her to a sales agent at another lot that I knew would deal honestly with her and called ahead for her to fill the other sales agent in on what was happening. I was out a job, but the girl got a car she could afford without endangering herself or anyone else, and I could sleep at night.

Drive Time lots, universally, teach their sales people a variety of techniques to force people into buying cars that they can't afford. Many of their cars have serious mechanical issues that will not appear immediately. The mechanics admitted to me many times that they were simply putting a band-aid on these issues to make sure the cars ran until they could be sold. The cars are all sold as-is. That means that if you buy from them and stress your budget to do so, you will not be able to afford repairs when (not if, when) they are needed. This endangers your safety, depending on the issue, your job, your finances, and more.

A "joke" on the lot I worked for was that there had literally been a man who bought a car only to have the engine burst into flame less than a mile from the lot. As he was not able to return the car, the lot told him he could not have his money back because there was no warranty. The other sales reps there thought this was funny. I find it disgraceful.

Do not do business with these people. From the other side, I can tell everyone that yes, these people are predators.

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DriveTime Automotive Group Sign up for class action lawsuit

Attention: drive time customers wishing to start a class action lawsuit.

If you are or have experienced problems with drive time credit corporation or have had problems with the former company known as "ugly duckling corporation " I need you to contact me immediately.

I will need your name, email, and/or phone number as well as, a detailed explanation of how you have been treated by this company, its staff. Was you vehicle repossessed or were you sold a lemon?

I and several other people are going to make every effort to close this company down as soon as possible. The more complaints the better the lawsuit will be.

Please send and email to: [protected]@gmail. com

Thanks,

Angelica

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Jim Reidy
Maysville, US
Nov 30, 2023 12:29 pm EST
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If this C.A.L.S. is still going I would like to put my name in for DT selling me a Electronic/ Electrical nightmare!

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Danielle Gregory
Fort Lauderdale, US
Sep 02, 2023 11:54 am EDT

My name is Danielle Gregory I bought a car from them and I am trying to get answers regarding if a repossession was put on my credit.

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Danielle Gregory
Fort Lauderdale, US
Sep 02, 2023 12:17 pm EDT

McCormick24@icloud.com I’ve called bridgecrest and no one will answer my questions

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Autumn Petty
, US
Aug 24, 2023 1:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a kia sorento 2017 GDI engine 2.4l that has a recall for the GDI engine and when i leased this kia i wasnt told about the recall and have a paper from drivetime showing there was no recalls and my kia is broke down now and i looked it up this recall was back in 2021 and wont do anything to fix this

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CoreyLW
Liberty, US
Dec 18, 2022 12:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I was sold a lemon, it had so many issues and then I found out through Nissan and Firestone that legally the vehicle could not pass state inspection due to improper gps installation which was causing battery drain. I have documentation and the complaint I filed with the DOJ - nothing was ever done and they wouldn’t resolve the issue or reimburse me the $4,000 in rental car fees for the months the vehicle spent in the shop due to issues it had starting the first week it was purchased. DT and the warranty company wouldn’t cover it and the car should not have been sold. Please add me as I have been wanting to take down DT and be compensated for all the expenses incurred due to their error and lies. clwood1988@gmail.com

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Shennett Jones
, US
Sep 19, 2022 1:20 pm EDT

I applied and was approved, They said the the down payment was 495, for A Chrysler 300, and the payment would be 475 or something,but one I got there they said the down payment was 4, 500, they bait and switch. Donna Jones.Email dsjones1021@gmail.com phone number [protected]

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AJxxxPAPA
Killeen, US
Aug 29, 2022 5:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

aj.allums@gmail.com, I was sold a lemon and repossessed and they are suing me.

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Kelsey Rookard
, US
Aug 16, 2022 12:13 pm EDT

Please contact me to add to lawsuit about unfair practices krookard78@gmail.com I am a drivetime customer

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AJameel89
Arlington, US
Aug 06, 2022 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi my name is Abdul Jameel. DriveTime and their lender Bridgecrest have absolutely ruined my life. Please contact me ajameel1589@gmail.com

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Taylor Mcleroy
, US
Aug 03, 2022 12:18 pm EDT

Please contact me at tmcleroy97@gmail.com and [protected]

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Taylor Mcleroy
, US
Aug 03, 2022 12:11 pm EDT

Yes my name is Taylor Mcleroy I bought a lemon from drive time my email is tmcleroy97@gmail.com my phone number is [protected]

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10:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

DriveTime Automotive Group fraud and cheating

In September 2004 I purchased a 2002 Chevy Cavalier from DriveTime. The vehicle was way over priced but considering the fact that I had less than great credit and very little money for a down payment, this was my only option because I needed a dependable car to make it to work everyday... I was in jeopardy of losing my job at that time because of an unreliable car.

So... I continued to make bi-weekly payments of $194 for the next 14 months. In November 2005 my car was stolen. I reported it to the police; 2 days later it was involved in a high speed pursuit. The car was badly damaged and towed to a lot. When I went to the lot to pick up my car, they told me my bill was near $600. I did not have the money then so I could not take my car. I notified DriveTime of the car being stolen and provided them with a copy of the police report and the location of the car. I told them I would honor my lease contract and continue making payments and I made my next payment for the beginning of December.

Approximately 2 weeks later DriveTime notified me that they had picked up my vehicle from the tow lot and were placing it under repossession. I received a letter in January 2006 that my vehicle was sold at an auction for $50 and I was obligated to pay the amount still owed on my loan, somewhere around $9000. How could DriveTime repo a vehicle I was still making payments on, and then without my knowledge, sell it at an auction for $50 and send me a bill for the difference? AND - Aren't I, by law, entitled to a notice of intent to sell before it actually takes place so that I have the ability to buy my car back? WTF!

Later that year I received a call from a collection agency regarding the loan amount owed. I explained to them the circumstances and that there was an on-going investigation regarding the car. The agent said they could not pursue a collection because of the criminal investigation. Now in November 2008 I am receiving calls from more collection agencies asking me to pay this debt; they are even contacting me at work when I have told them they cannot call me at my place of business under federal law.

I realize that under normal circumstances I would be obligated to pay a debt owed for this vehicle. But DriveTime went about this illegally! And I can only hope that I have some type of case against DriveTime that would dismiss my debt for their unlawful acts!

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Nina Will
, US
Jun 28, 2017 11:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have paid $14, 717 towards a 2010 impala, my activity log says that out of 2yrs & 9mth of payments only $78. went towards Principal. I was told at drivetime with bridgecrest and they both stated that I've paid 6, 500 towards Principal but my receipts says different.

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Ed N.C.
, US
Jul 27, 2016 1:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Im a drivetime customer and they lied to me also. They told me that i would be able to refinance my loan with them after 24 months of on time payments not they tell me that drivetime never references their loans so they lied just to make a sale. Now im 4 years into making payments and still owe 10500 on a 2008 dodge grand caravan SXT and im finding it nearly impossible to keep up with the payments due to severe health problems. Now I've called them on the phone to discuss my options but they wont lower my payments or extend my loan agreement. Total ripoffs. They should be put out of business

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Carolyn Boyd
Newberry, US
Jun 10, 2014 8:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Drivetime is a fraud they told me I had three
To get my truck back and sold at auction 3, 100
An me to pay them $10, 000 dollars for rest the
Loan and told no because they cheated me plus did me wrong

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Miss me with that
Martinsville, US
Nov 19, 2013 12:22 pm EST

They need to shut them down they are get overs wish I would of seen this site befor I brought that lemon ...

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Miss me with that
Martinsville, US
Nov 19, 2013 12:20 pm EST

Drivetime repo my car and now trying to charge me 50 to get my belongings I'm not gonna pay that my birth certificate and nurses aid in that car and I'm gonna get it back I will be calling leagal aid their cars lemons anyway and to high at that I been told them to come get their peace of junk back warranty sum bs and they are too

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lioness453855
, US
Jul 02, 2011 11:50 pm EDT

sgfsfsdf please get your head out of ur a... drivetime sells lemons. you MUST work for corporate. we are going through the same thing. please don't let drive time fool u. they DON'T HONOR THEIR WARRANTIES.

sgfsfsdf
sgfsfsdf
Mobile, US
Jul 10, 2010 11:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

192 x 2 = 388.00 per month
388.00 x 14months= $5, 432.00

You claim you owed 9, 000?

Well, you should read your contract. Take ten minutes and explore the section that discusses what happens after your car is repossessed. Trust me, the information is there, and it's easy to understand.

You should be sued by DriveTime for slander.

DriveTime Automotive Group Customer Reviews Overview

DriveTime is a popular car dealership that specializes in providing affordable and reliable vehicles to customers with less than perfect credit. The company has received numerous positive reviews from satisfied customers who appreciate their hassle-free car buying experience and excellent customer service.

One of the most significant advantages of DriveTime is their flexible financing options, which allow customers to purchase a car regardless of their credit score. Many customers have praised the company for helping them get behind the wheel of a reliable vehicle when other dealerships turned them away.

Another positive aspect of DriveTime is their extensive inventory of high-quality vehicles. Customers can choose from a wide range of makes and models, including sedans, SUVs, and trucks, all of which undergo a rigorous inspection process to ensure they meet the company's high standards.

DriveTime's customer service has also received high marks from reviewers. Many customers have praised the company's friendly and knowledgeable staff, who go above and beyond to help customers find the right vehicle for their needs and budget.

Overall, DriveTime is an excellent choice for anyone looking for a reliable and affordable vehicle, regardless of their credit score. With flexible financing options, a wide selection of high-quality vehicles, and excellent customer service, it's no wonder that DriveTime has received so many positive reviews from satisfied customers.
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Contact DriveTime Automotive Group customer service

Phone numbers

+1 (888) 418-1212 +1 (800) 813-5883 More phone numbers

Website

www.drivetime.com

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