Complaint Rating:

Company information:
Driver Solutions/PAM Transport
297 Henri DeTonti Blvd.
Tontitown, Arkansas
United States
Phone: 800-283-5174
pamt.com

My husband and I weren't even making ends-meet when he decided to go into the trucking industry. He stumbled upon the driver solutions website and we both thought it would be a good idea since he wasn't having good luck with getting a job our here. Well, he applied and was contacted by a man named Brian Kelly I believe. We went through a process of application as normal and they checked out his dvr record and all was fine and ready to go. He went to C1 Trucking School in Springfield, MO for a 3 week training course to get his CDL. Everything went fine and dandy for a while and he passed and received his CDL. He was hired on to P.A.M. by the time he was done with the school and this is where it starts to go bad.
He was scheduled to start the following Tuesday with them. Now grant it, I was working but barely making it with the house payment and babysitting costs on my own. So by this time we were pretty broke with supporting him while being gone. So we were more than ready to get him on the road to start making some money. Well, he was supposed to be on the road for 4 weeks with a trainer getting only $300 a week (minus taxes and a portion to pay for part of the tuition). That was fine, any money was good money at this point.
Well, he calls the contact at P.A.M. to start his loads and training, no answer, leaves a message. Well, we don't get a call back all day, he calls again, no answer, leaves a message. So we suffer for two weeks of no answers and leaving messages and asking a rude receptionist to page her to her desk for our call and her refusing to do so. Finally, the lady calls back. Well, she claimed that she couldn't get through the phone. That's funny, because he left messages with two phones to contact, both in working order and even C1 was frustrated this so called coordinator lady from P.A.M. because a ton of other new employees were having the same problem.
But whatever, he gets started with a trainer two weeks later after C1. So we're finally making money. However the "training" mind you lasted 6 weeks before dispatch finally decided to get my husband to the orientation in Tontitown where they were supposed to get him his own truck. The other thing was that his trainer was rude and unsafe with his driving, and took random pictures of women everywhere he went. My husband remembers finding piles and piles of pictures of random women in the trainers glove compartment. Interesting...what kind of people are they employing.
But nevermind that, he goes through orientation and gets a truck and makes one run and gets to be home finally. He has a couple days off at home and then got to head out again and start making regular (better) pay. His dispatcher calls him for a run and tells him to go back up to Effingham to get the truck inspected (since it was run down in the first place when he got it) and then start his load. Well my husband got to the shop and told the mechanics the truck was there for it's inspection. The mechanics looked at him funny and told him he was only there to drop off the truck. So he called his dispatcher and his dispatcher immediately transfered him to the safety guy. The safety told him he was fired for a speeding ticket back in 2006 and he was on his own for getting back home. He asked why all the sudden that supposed ticket came up when it should have been caught in the beginning when they said he was good on his dvr report.
So I had to get my infant son and drive for 7 hours to pick him up and get him back home. No compensation, nothing. They didn't even pay him for his first run, his layover or anything. P.A.M. Transport is a rip off! 3 months of "training" to be stranded in the middle of nowhere, no money, no nothing, sucked dry of money spent on essentials for that crappy truck. He has left messages in almost every department there demanding to see that so called report and to be compensated and actually get his payment for the runs that he did for them. Several messages, no answers, no returned calls or emails. We are looking for a lawyer or a class action lawsuit to join. They left us with tuition (promised to pay, yeah right!) and even more broke then we were before. Those life sucking idiots should never be trusted! Don't go with P.A.M. Transport ever!