Menu
CB Antivirus Software Trend Micro 8 Rum Cherry Road, Ballston Spa, NY, 12020, US
Trend Micro company logo
Trend Micro
reviews & complaints
Trend Micro company logo

Trend Micro

8 Rum Cherry Road, Ballston Spa, NY, 12020, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
ComplaintsBoard
F
3:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Trend Micro - trend micro titanium security system

I renewed my subscription to Trend Micro Titanium Internet Security on 9/28/10. On 10/01/10 a charge in the amount of $52.38 and $7.44 was deducted from my checking account. The source of the deduction was
Dri*trend Micro orderfind.com

I down loaded the product and installed the product on my computer using the serial number provided. Now its saying that my Trial subscription is about to expire and asking if I want to renew now. I did not pay $59.82 for a one month trial subscription?

Read full review of Trend Micro and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
S
S
salasep
Atlanta, US
Dec 07, 2010 4:53 pm EST

I got a notification that i had been charged by DR ORDERFIND MN through my debit card last night. Odd thing was, I haven't used for anything for the past 5 days and I have new automatic renewal services. I demand that the charges be fixed, as I have not ordered anything from this company, and had to actually google it to even figure out what it was.

P
P
Parker Ross DesJardins
Topeka, US
Jun 01, 2010 9:56 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

$35.95 of DRI*TREND MICRO ORDERFIND.COM MN was billed to my account that I did not authorize. I don't even know what this is. If you would like proof of the billing I can do that but I would like to be completely refunded for this error. I'm sure you have this billing on record. I don't even have a personal computer anymore.

J
J
janet brenner
Saratoga, US
May 14, 2010 9:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please reverse erroneous charge of $39.95 on my credit card transaction date of 4/11/10. This item was not approved by me. Please cancel any auto renewal. I am not a customer.

T
T
Thaddeus W
Colbert, US
Jun 24, 2014 6:37 am EDT

I was charged 6 times for a product I never purchased. I have never visited this site/company for any services. Please remove charges from my debit card.Thank you

J
J
J. Masson
Grovertown, US
Oct 13, 2011 2:25 pm EDT

Ok! Here is another one. I ordered the Titatium and now it appears on my credit card, but the program appears on my computer as a pop up asking do I want to order it again. Plus the one in my programs won't open up.

D
D
Doris L Moore
Granger, US
Aug 18, 2011 4:20 pm EDT

I ordered micro source office for my computor on 7/29/2011 in the amount of 119.95 and never received anything? So I canceled it from my credit card since I was paying for nothing? Can you help me out? What did I do wrong? I was waiting for product?

Doris Moore
51609 woodthrush Drive
Granger, In
[protected]

L
L
LuEllen Feldman
Atla, US
Jun 01, 2011 5:41 pm EDT

$39.95 was charged to my account that I did not authorize. I did not know what this company was until I talked with my credit card's fraud department. I would like to be refunded for this error. I'm sure your have this billing and my address on your files. Otherwise, you will be hearing from my credit card company's fraud department within the next 30 days.

C
C
Carolyn Mainzer
, US
Mar 21, 2011 4:58 pm EDT

was charged $62.95 on visa card and did not order, please remove from my card!

C
C
Carolyn Mainzer
, US
Mar 21, 2011 4:56 pm EDT

was charged $62.95 on my credit card and it was not ordered, please remove from my card!

D
D
dennis11
Yucca Valley, US
Jan 03, 2011 8:43 pm EST

i also had a charge on my credit card that i did not agree to..i called my credit card company and they resolved it for me..we had a three way phone call and i had the charges credit to my account...it only took about 15 min.

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.