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3.0 135 Reviews

Trend Micro Complaints Summary

66 Resolved
69 Unresolved
Our verdict: Dealing with Trend Micro, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Trend Micro reviews & complaints 135

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1:33 am EST
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Trend Micro unauthoridri*trend micro orderfind.com mnzed charge to my credit card

Hi,
Fido getting along with Rogers and some unknown company's altogether they charge customers crazy with incoming txt msgs which we do not even play and try to speak with them they simply ignore your call and if you ask for reembursement they say that we do not even know them. But it is all interrelated within the 3rd party, rogers and fido. People do not even know about this. without my knowledge I was charged for some Trivia games 84040 which I never even signed up and the guy whom I spoke to is clearly telling me that you agreed to terms and conditions for this which I never did it. It is either do isconnect the line and go for other service provider. Very much upset with about this.

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Jmpsrv15
Fort Wayne, US
Nov 02, 2009 6:27 pm EST

I received my credit card bill with two charges from orderfind.comMN. One for 7.99 and the other for 31.95. I would like the 7.99 charge removed from my credit card. Thank you.

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spongebobluver
, US
Oct 26, 2010 9:25 pm EDT

A $77.71 charge appeared on my bank statement, i didnt order this product or renew it. There had been pop-up's on my computer asking me to renew it but i never athorized such. I WANT IT GONE!

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vasay
, US
Nov 09, 2010 10:28 pm EST

Company billed me for $76.26 on my credit card for software I do not have or want. This needs to be taken off my credit card. But there is no way to get in touch with this company( no e-mail, no phone #, not address to write to. This company is not to be tursted.

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ranelyn
Las Vegas, US
Oct 10, 2013 2:26 pm EDT

Hi, Good morning! I have a charge on my credit card for $59.98 from DRI*Square Enix.Com Orderfind.Com MN on SEPTEMBER 18, 2017. I have not ordered anything from this site. Please refund the $59.98 to my credit card account immediately. Thank you and Have a nice day.

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rdeb
Random Lake, US
Dec 24, 2012 12:24 pm EST

I did not reorder the DRI*TREND MICRO and yet I have been bill to my credit card $35.95. Please help my get my credit due back to me. I thought that I had canceled out of the auto renewal. I was having a great deal of trouble with my computer and took off all of the Trend Micro off of the hard drive. Thank you! rdeb

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Hollacemay
Franklin Grove, US
Jun 19, 2012 7:43 am EDT
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I did not order this and was charged to my credit card. Now I have to get rid of it with lots of phone calls.

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Thye
, MY
Jun 05, 2012 1:04 am EDT
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I was charged also which I have no more using the product. The software was inside my desktop but now already down what are the things I need to do or I need to refer to whom?

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Clifford E. Beam
Billings, US
Apr 11, 2012 10:51 am EDT
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I was charged for Micro for the year. How do I download it?

cebeam2@yahoo.com

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carol lapomardo
Worcester, US
Nov 25, 2011 10:02 pm EST
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i just did the complaint

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carol lapomardo
Worcester, US
Nov 25, 2011 10:01 pm EST
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I ordered this product on 11/10/11 for a 1 year protection and I was charged $66.88 twice. the order number is [protected], I want to keep this order. By accident I didn't think that the order went through and I clicked it again. I did mention to cancel one order, but I see that it was charged to my credit card twice. thank you carol lapomardo my email is carolmaid845@hotmail.com my zip code is 01605 phone is [protected]

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3:44 pm EST
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Trend Micro unauthorized usage of my credit card

They did it to me as well and when i called them rep. On phone told me 5 - 7 days till i could get money back, in the time being they bounced two other checks on me. I"m out of work and a single mother of two, nice company right. Not only that but while i was on the phone with the rep. From the company i waited for 15 min and had to tell the guy 6 times that i wanted a supervisor. Something needs to be done. They sent email to see if i wanted to continue using there product and i said no but they still took it! If they can't read a no box how can they protect my computer for hackers! Signed catherine

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Hanwei
Lincoln, US
Aug 08, 2010 7:11 pm EDT
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I did not require or authorize a renew from trend company, but it takes 44 dollars from my credit card. I want these charges credited to my credit card immediately.
My email address is weihanweiwhw@yahoo.com. Cn

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joan pier
Antwerp, US
Jun 02, 2010 12:27 pm EDT

I did not order this service and i do not want to be charged for it. Also - $35. 95 was already charged to my visa bill. I want this amount refunded to my account.

Joan pier

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rpfleming
Ottawa, CA
Mar 05, 2015 6:18 pm EST

On March 4/2015 my credit card was charged $71.00 for a renewal that I didn't request. I will be calling Trend tomorrow to reverse this charge. Feel free to contact me at rpfleming92@gmail.com Thank you ROD

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yosydvdvch
, IL
Jan 22, 2015 4:23 pm EST

I have the same problem, I didn't buy from nobody - who is ORDERFIND.COM?

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Betsy Hare
, US
Mar 28, 2013 8:00 pm EDT

I had the same thing happen to me. I had a charge on my credit card for $48.66. I never heard of this place until this charge appeared out of no where. I want my account credited NOW!

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bhlawson
, US
May 10, 2012 9:54 pm EDT

I renewed my trend micro 4/7/12, the charge was on my last credit card bill for $41.95...everytime I tried to download, I was told to renew again. I now have downloaded the one month free, so my computer is protected. What do I do now? Ask for a refund or pay double?

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emanuel valentin
East Haven, US
Mar 07, 2012 5:39 pm EST
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I just got an 68 dollar charge and i didnt approve a thing isnt that stealing. Taking without permission is stealing

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Shannon L M
Evansville, US
Oct 04, 2011 3:49 pm EDT
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So how do we get to speak with a person?

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Shannon L M
Evansville, US
Oct 04, 2011 3:48 pm EDT
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I have the same problem, I don't know how they got my billing info. I have tried to call every phone number offered at the web site and when I call I get told to go to the web site for all concerns. I want to speak with a person.

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Deborah J. Ward
, US
Mar 29, 2011 8:12 pm EDT

I was charged also on 3/14/11 for $19.95 and it does not list what this charge is for. What is this all about. I didn't charge anything from your company. Please explain in detail what this is for & I want my money back. Here is the exact info from my bank:

CHECKCARD 0310 DRI*TREND MICRO ORDERFIND.COMMN 24430991071400689103840

Posting Date: 03/14/2011

Amount: $19.99

Type: Check Card

Account Number: Adv Tiered Interest Chkg
Cardholder name: WARD

Merchant Category: Info Services

Expense Category: Utilities

Merchant Category Code: 4816

Please respond asap.. thanks

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9:43 pm EST
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Trend Micro auto renewal scam

Trend Micro kept charging me annual renewal fees three years after I cancelled my subscription to the service.

I didn't catch the renewals in 2009 and 2010 (44.95 each) but I caught this year's charge of 62.95. I called to have them all refunded and was told they could only refund from 30 days. So they refunded my 2011 charge and referred me to the sales dept to talk about the last two years.

I called their sales dept and found out that the first person I talked to who refunded my 2011 renewal fee didn't even cancel the auto renewal. That was the whole problem in the first place! The sales dept refused to refund my last two years worth of fees and blamed me for not reading my credit card statements in a timely manner. Oh I see, you send me countless emails asking me to renew my subscription and when I don't, you charge me anyway. Now you tell me it's MY fault because I didn't check my credit card statement soon enough to catch them! Why send emails asking me to renew if you just renew it yourself automatically?!

Is there any way I can recover my money from them?

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5:25 pm EST
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Trend Micro charge on account unauthorized

We have also been charged for virus software we are not using. Last year we disputed this on our credit card. First we received a credit and then a letter stating we have been recharged. We refuse to being hastled and charged for sevices not rendered. If you do not remove this from our charge we also will seek further action.

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Trend Micro trend micro titanium security system

I renewed my subscription to Trend Micro Titanium Internet Security on 9/28/10. On 10/01/10 a charge in the amount of $52.38 and $7.44 was deducted from my checking account. The source of the deduction was
Dri*trend Micro orderfind.com

I down loaded the product and installed the product on my computer using the serial number provided. Now its saying that my Trial subscription is about to expire and asking if I want to renew now. I did not pay $59.82 for a one month trial subscription?

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salasep
Atlanta, US
Dec 07, 2010 4:53 pm EST

I got a notification that i had been charged by DR ORDERFIND MN through my debit card last night. Odd thing was, I haven't used for anything for the past 5 days and I have new automatic renewal services. I demand that the charges be fixed, as I have not ordered anything from this company, and had to actually google it to even figure out what it was.

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Parker Ross DesJardins
Topeka, US
Jun 01, 2010 9:56 pm EDT
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$35.95 of DRI*TREND MICRO ORDERFIND.COM MN was billed to my account that I did not authorize. I don't even know what this is. If you would like proof of the billing I can do that but I would like to be completely refunded for this error. I'm sure you have this billing on record. I don't even have a personal computer anymore.

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janet brenner
Saratoga, US
May 14, 2010 9:45 pm EDT
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Please reverse erroneous charge of $39.95 on my credit card transaction date of 4/11/10. This item was not approved by me. Please cancel any auto renewal. I am not a customer.

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Thaddeus W
Colbert, US
Jun 24, 2014 6:37 am EDT

I was charged 6 times for a product I never purchased. I have never visited this site/company for any services. Please remove charges from my debit card.Thank you

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J. Masson
Grovertown, US
Oct 13, 2011 2:25 pm EDT

Ok! Here is another one. I ordered the Titatium and now it appears on my credit card, but the program appears on my computer as a pop up asking do I want to order it again. Plus the one in my programs won't open up.

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Doris L Moore
Granger, US
Aug 18, 2011 4:20 pm EDT

I ordered micro source office for my computor on 7/29/2011 in the amount of 119.95 and never received anything? So I canceled it from my credit card since I was paying for nothing? Can you help me out? What did I do wrong? I was waiting for product?

Doris Moore
51609 woodthrush Drive
Granger, In
[protected]

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LuEllen Feldman
Atla, US
Jun 01, 2011 5:41 pm EDT

$39.95 was charged to my account that I did not authorize. I did not know what this company was until I talked with my credit card's fraud department. I would like to be refunded for this error. I'm sure your have this billing and my address on your files. Otherwise, you will be hearing from my credit card company's fraud department within the next 30 days.

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Carolyn Mainzer
, US
Mar 21, 2011 4:58 pm EDT

was charged $62.95 on visa card and did not order, please remove from my card!

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Carolyn Mainzer
, US
Mar 21, 2011 4:56 pm EDT

was charged $62.95 on my credit card and it was not ordered, please remove from my card!

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dennis11
Yucca Valley, US
Jan 03, 2011 8:43 pm EST

i also had a charge on my credit card that i did not agree to..i called my credit card company and they resolved it for me..we had a three way phone call and i had the charges credit to my account...it only took about 15 min.

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10:00 am EDT

Trend Micro unauthorized charge on my credit card

Got several emails informing me that my Trend Micro antivirus was getting ready to expire. Never authorized them to use my credit card to renew, as I have gone to another anti-virus software.
Got my credit card statement, and there it was. A charge of $49.11. I did NOT tell them to renew or make these charges to my credit card.
I want this to be re-imbursed ASAP.

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jacqueline davis-birch
Grand Prairie, US
Oct 01, 2010 10:30 am EDT

i am suppose to get my refund. i called my bank USAA they provided me with phone # [protected] and [protected] DRI SHOPPER

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6:12 am EDT
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Trend Micro unauthorized charge

My name is ricardo buddle, a anauthorized charge was made to my visa card acct # xxx - xxxx - xxxx - 0742, date 31 feb transaction #
244309911bm579562. , i lived over seas in panama, and i did not resive that product, i deside to purchace a antivirus in a store, my card service was notify on the 25 feb 11, my e - mail is: [protected]@yahoo.com
Please return my 62. 95 to my account asap.
Thank you.

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Judi Sloat
Fredericton, CA
Jul 22, 2013 9:31 am EDT
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item is on my MC as follows
Jul6 USD31.95@1.087320DRI*trend Micro Luxembo.This was an unauthorized transaction & I would appreciate it being reversed ASAP
PLease reply
Thank you
Judi Sloat

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Billings
Deerfield, US
Jun 22, 2009 9:54 pm EDT

I have a bill on my credit card (on 5/18/09, DRI*Trend Micro orderfind.com MN for $71.89). I would like to get credited for something that I did not receive.

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C Comer
Kansas City, US
Aug 30, 2014 1:17 pm EDT

My credit card account was charged for a purchase I did NOT authorize on July 23, 2014.

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donald e courtney
Boulder City, US
Oct 10, 2012 11:25 am EDT

i was charged two times for dr*trend miro orderfind

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THUYVAN
Oakland, US
Nov 24, 2010 8:47 pm EST

I got a charge on by checking account for $62.95 from DRI *Trend Micro orderfind.comMN and we didn't request anything!

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Tall David
Southaven, US
Sep 07, 2010 10:19 am EDT

I was charged 267.49, and within the first week, I uninstalled the product from my computer because it was frustrating, and useless to me. I never signed up for Smith Micro, so I figured per 30 days if I uninstalled the product within the first week then when the 30 days was up Smith Micro wouldn't come for its money because I never order the product. I down loaded a trial, was unhappy with it, and took it off of my computer.

Now I'm being charged as if I did order it. So I sent a response to tech support, and even though it appears I will have to go through over draft fees, to get my money back, I will also have to pull in some extra manual labor and get paid cash to replace this charge I never should have gotten to begin with.

I am never downloading another free trial again. This experience has been enough to realize how much I need my money not to let some idiotic company just take it even though I had canceled well before the 30 days was up.

I was going to buy Poser 8 at a later date for a discounted price. But now I'll never give my money to a dishonest company such as this.

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Genie Martin
Columbia, US
May 14, 2010 12:41 pm EDT
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I have been charge $108.95 on my VISA card for Micro Trend PC-cillin. I have not received the service. I want the charges removed from my Visa acccount. I will notify Visa that I do not want this charges to remain.

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Genie Martin
Columbia, US
May 14, 2010 12:36 pm EDT
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I have been billed on my credit card for Micro Trend PC-Cillin. I am not receiveing this service. Want want the charges removed from my VISA credit card. Please confrim this has benn done by e-mail. Mary E. Martin

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BDL
Cordele, US
Feb 10, 2010 4:15 pm EST

I renewed my sub. to trend micro Jan 15, 2010 and I am getting pop ups telling me it is expired. I need to know how to contact the company
Buddy Lewis

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Complex
Detroit, US
Feb 02, 2010 2:10 pm EST

I have to remove my complaint, I signed up for a free trial with Manga Studio and forgot about it although I uninstalled the product. It had nothing to do with antivirus software. so i got the company wrong. Anyway the refund process went smoothly. I didn't even have to speak to anyone.

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12:01 pm EDT
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Trend Micro failed to send rebate

Purchased a Trend Micro Internet Security Pro - $49.95 + 29.95 installation) $20 rebate stated on box with directions of what to send. Sent all required ( 3 items: Original sales slip from Staples, purchase tab proof on box showing Trend Micro Internet Security Pro 2010 and portion cut from box giving info on Name, address etc signed by me on 4/28/2010) After not receiving rebate middle of July I called Trend who referred me to you - I emailed you and were told you did not cover this nor did you see anything from me. The printed address on the return portion said to mail everything to Trend Micro Promotion #09-14386, P.O.
Box 540049, El Paso, TX [protected]. WHERE DO I GO FROM HERE?

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Trend Micro credit card information not protected

I renewed my trend micro product and used my credit card. After this transaction, i received a phone call from the Visa Fraud Dept. alerting me to recent charges that appeared fraudulant to them. When i received my credit card statement, there were 8 unauthorized charges made to that same credit card. I don't believe that they protect their customer's billing privacy.

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KADOO
Aiea, US
Sep 11, 2014 10:26 pm EDT

Charged my account with no authorization...REFUND...Don't charge my account with out authorization

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Wendy Ekre
Beach, US
Nov 08, 2011 3:47 pm EST

I have an order on my credit card from Cabelas. i did not place an order for anything from this site. I want the charges of $71.95 plus .08 interest immediatly removed from my card.

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buckeye girl
Taylors, US
Oct 22, 2009 7:42 pm EDT

i was charged 39.95 from my checking for a service i did not order. i want this credited to my account as soon as possible. my name is cheryl leporte. i can be reached thru email at leportec@gmail.com. please respond as soon as possible to let me know when this will be resolved. thanks cheryl leporte.

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8:36 pm EDT
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Trend Micro a charge that was not authorized

In reviewing my credit card bill, I also find a charge for dri-trend micro that I did not order. I'm disputing the charge with my credit card company. Then I found a similar charge put on my account 3/31/10 - again, unauthorized. What's with these guys? This is stealing. It needs to be stopped. I'm calling the attorney general in lansing, mi to see what can be done about these crooks.

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Wilson, Sharon
Gold Canyon, US
Mar 24, 2010 1:06 pm EDT

I renewed our Trend protection March 1st and you billed me twice for it. Please remove the $6.95 and $44.95 charges as the $49.95 chg is the legitimate cost. I renewed this on line. Contact me at my email address sharwilson140@yahoo.com

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John k. Hoza
Waldorf, US
Mar 24, 2013 10:20 am EDT
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I was billed on my credit twice9ones for $84.90 the other $68.42. Please remove the $84.90 from my credit card and send me conformation to my e-mail, twelvedays98@yashoo.com. Thank you

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Clarence Schrock
Washington, US
Dec 30, 2010 3:36 pm EST

I have been over charged and I do expect to be refuned or I will go to my attorney about this. This is bad business need a response as soon as possible or legal matters "WILL" start.

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John R. Cullen
Seattle, US
Oct 16, 2010 1:02 am EDT

For the last few months I continue to be billed $47.87 (recur) for something I did not oder. I don't know who this company is or what the product even is. I expect to have this correction completed within the next couple of days or I will proceed with legal remedies.

John Cullen
[protected]

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Russian
, US
Sep 15, 2010 9:22 pm EDT

I have the same thing I just saw on my account!

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Janet Fremouw
North Rose, US
May 18, 2010 8:20 pm EDT
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I was billed twice and would like the second charge to be taken off my bill. Please contact me at JanetFremouw@yahoo.com

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Jerry Pickover
Farmington Hills, US
May 10, 2010 11:38 am EDT

Please credit my account

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Jerry Pickover
Farmington Hills, US
May 10, 2010 11:36 am EDT

Charged $55.95 for internet Security Renewal XFEF-[protected] ORDERED 4/17, 2010
Also activated XFEF-[protected] ON 4/24/2010
Double charge on my AMEX account.
Please reverse one charge
Jerry Pickover

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Trend Micro double billing

after renewing my antivirus software from Trend Micro, I have been double billed for the service.
I have 2 entries for 7.95 and 2 entries for 39.95 on my credit card statement. I would like to have 7.95 and 39.95 removed from my credit card bill. My credit card account is [protected].
(master card)

Thank you, Sandra Pfeifer [protected]@sbcglobal.net

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Ronnie Jeter
Manakin Sabot, US
Feb 22, 2010 4:16 pm EST

Why do I have 3 charges on my credit card? I was simply renewing.

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Elliandr
, US
Jul 15, 2010 12:11 am EDT

um... why did you post your credit card number online? You *REALLY* should edit or delete that post before someone steals it, change your credit card number as a precaution, and dispute those double charges with your credit card company.

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8:24 am EDT
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Trend Micro did not order

I did not order from you on line The following ;Dri Trend Micro @ 44.95 [protected]@1.0725 cancel the order. Gilbert Auger

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sweetxxl
, NL
Jun 21, 2011 3:57 pm EDT

hello.just payd 4 my trend micro security but nothings happends? whe does it activate?

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m toggweiler
Calgary, CA
Nov 09, 2009 10:57 pm EST

I was billed $44.17 even when i told them i did not want to renew my software.

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GMCDONOUGH
Aliquippa, US
Oct 16, 2011 4:00 pm EDT

I did not authorize the charge for 62.95 to my account nor do I have yourproduct on my computer.

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styler1
Littleton, US
Aug 25, 2011 5:37 pm EDT

You have billed our account and we have purchased nothing from you, please remove this amount.

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mary beckett
, US
May 09, 2011 7:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I DO WANT SECURITY PROTECTION BUT WITH MY CONSENT, AND THIS IS MORE EXPENSIVE THAN I PAID LAST YEAR.

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Ken Oganisyan
Ft. Lauderdale, US
Mar 27, 2011 2:36 pm EDT

They charged me $98.95 with out any information
and i don't need it i have an APPLE

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Donna M Nath
Solon, US
Mar 24, 2011 3:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

$35 95 was charged to my Visa card without my approval. Please credit my account immediately.

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Bill Sherman
Hudson, US
Feb 08, 2011 5:33 pm EST
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I was billed on 10/02/10 for trend Micro that I did not order.

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Lhasalover57
Commerce Township, US
Jan 29, 2011 4:01 pm EST

I was charged $44.95 for a renewal I did not want. I did not authorize.

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Jill Chock
Pearl City, US
Jun 17, 2010 10:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did not authorized DRI Trend Micro to download a Anti-Virus to my computer and charge my account.

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Trend Micro - incorrect billing

recently tried to download antivirus software and failed so cancelled the order yet I have been billed £49.95 against my credit card. you will recognise my order from my e-mail address. time of order circa february 2010. please reimburse this amount and do not make any more demands on my funds. R. Stearns

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Trend Micro doppio pagamento

In occasione dell'acquisto di antivirus trend micro effettuato il giorno 11/1/2010 ho pagato euro 35, 99 complessivi (euro 29 + euro 6, 99) con transazione n. 1630382 addebitata su carta VISA electron Postepay n. [protected].
Certamente per errore lo stesso importo di euro 35, 99 mi è stato addebitato successivamente con transazione n. 1630546.
Chiedo il rimborso di euro 35, 99 sulla predetta carta di credito.
Eva Moro
Via Favonio 3
09126 Cagliari Italy

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Trend Micro auto rebilling can't stop them

I am stuck getting billed for 2 of Trends products billed on 2 seperate credit catds. I have Uninstalled their product a couple of years ago, and went with another company. I continue to get an automatic bill which my credit card company keeps paying. I never to my knowledge signed up for an ever-renewing billing. from a on-line company. They provide no help phone number and make it almost impossible to find a way to contact them about stopping a service I do not want and do not use. I cannot be the only person they are doing this to!

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Susan Kozlowski
Sterling Heights, US
Oct 16, 2010 8:38 am EDT

I received on my credit card statement a bill for $79.90 listed as "DRI*TREND MICRO ORDERFIND.COM MN." Checking on Trend Micro's own web site my last "order" was on 7/13/2017 with manual renewal. I have not renewed since that time and have placed no order in the last 2 years. Trend Micro has customer service open only M-F and has a "chat" open only M-F or, you can email them & supposedly get an aswer back the next business day. I will be contacting them to follow up & I'm considering complaining to the State Attorney General. Given the number of complaints that I have read here it's a continuing issue.

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Mickey Rogers
,
Dec 01, 2008 9:42 pm EST

I have been billed twice for the same product. Once I was double billed on my Capital one Visa. I got that problem resolved. Now I'm being billed on my Chase Visa, I was told my the computer that my Trend Micro was expired even after I charged it on my other credit card
Ref. # 24692168310000641087815
Your immediate response is greatly appreciated

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StarHollywood
Hollywood, US
Dec 27, 2008 8:28 pm EST

I ordered the program and it was charged to my paypal account. It would not download due to "outlook being open." which was not. I tried using my login and said there was no such login. What a fraudulent company. I will be reporting to the california state attorney general's office. Do not order this product!

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Culein
, US
Sep 21, 2011 5:05 pm EDT

Bought and renewed Trend Micro antivirus software. Original adverising said it could be applied to three computers but when I tried to install it to a second one, I was denied and told it could be used on only one. But they did offer to let me buy new coverage for the second -- and their ad for their product at

http://www.pccillinsecurity.com/USA/trend_micro_pc-cillin-2017-review.html

also shows coverage for 1-3 users!

Wrote them (3 April), tried e-mailing them first. No responses.

I want what I was promised when I bought the product -- coverage on up to three computers.

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Deborah Pease
Ocean Springs, US
Mar 22, 2009 10:26 pm EDT

I recently ordered your anti virus and was billed $42.00 on my credit card. At the time I gave my credit card number I never received a confirmation. I went and downloaded your free 30 day trial so I would not be with out protection on my computer. Will you give me a refund until this trial is over? I will then sign up and pay.

Deborah Pease
6923 Oakhurst Drive
Ocean Springs, MS.
EMAIL; peasedeborah@aol.com

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Mary Walters
Tulsa, US
May 30, 2011 3:28 am EDT
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Payment for Trend Microsoft antivirus service has been deducted from my checking acct.
This was done May 10, 2017. Decription of deduction is [protected] DRI*Trend Micro. I have received several e-mails advising charge of $19.95 failed. This was because Trend tried to debit my account from a foreign bank. They then resubmitted it from a US bank and it was accepted. As of now my computor is without protection. Reguesting this be corrected ASAP...

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123holland
Holland, US
Jan 15, 2010 5:31 pm EST

I purchased over the internet the $49.95 Anti virus program. On my Discover Card statement I was bill twice by your company. Once on 12/13/09 in the amount of $39.95 and then again on 12/14/09 in the amount of $31.95. This is a $21.95 overcharge. Please make correction. Please notifiy me when correction has been completed.

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Mark Tantari
Northwood, US
Feb 06, 2010 12:11 pm EST

I had purchased Trend Micro Internet Security on 1/31/2017 and billed itot my credit card; I was unable to download the product, but was still charged for it. I even went back a few days later to see if I was able to download but was still unsuccessful. I was billed for the 56.90 on 1/31/2017 to my credit card but never received the protection. I would like the 56.90 credited to my credit card account. The order confirmation # is : [protected], password qt2k18 serial # PFEF-[protected].

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Marissa24
Las Vegas, US
Oct 19, 2011 11:15 am EDT

Everyone is using Microsoft Security Essentials nowadays. It's free. Stop paying for AV software.

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Trend Micro unauthorized billing

I didn't authorize Dri*Trend Micro to automatically bill me for their services. There is no address or telephone # of this company to call or complain to, hence, no customer service at all. This company is a scam and is VERY deceptive. I have contacted my credit card company tocredit my account of $44.95. Trend Micro will e-mail you saying you need to renew your services and will bill you automatically regardles if you renew with them or not. I do not need or request this service with this shady company.

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hopefloater
, US
Oct 11, 2012 1:39 pm EDT

These thiefs duped my elderly mother. She didn't even want the service and didn't know she clicked to get it until her credit card company sent her a bill. They have all too easy access to credit card and bank account information. She didn't authorize the transaction and they didn't just bill her for an unwanted service, they double-billed her! They ought to be in jail! They are the ### of the earth.

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Kathy Brooks
Hume, US
May 25, 2012 4:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was charged twice @ $62.95 on my debit card for an automatic billing that I DID NOT consent to! I have cancelled my debit card because of this and now I am in a financial bind. I want to have the $125.90 returned to my account as soon as possible!

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Willetta anderson
Santa Anna, US
Sep 28, 2010 11:06 pm EDT

My credit card was charged $62.00 for Dri trend micro they used my credit card number without my consent. They have access to my credit card number. What would stop them from selling it.

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Willetta anderson
Santa Anna, US
Sep 28, 2010 11:02 pm EDT

My credit card was charged for" Dri trend micro" what is this i have Nortons and am happy with it. What do I need to do ? They have my credit card #. If these people will do this will they sell my card number. $62.00 was charged to my account

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Trend Micro charged account without authorization

I checked my account online this morning, as I do every morning, and discovered a fradulent charge by dri*trend micro orderfind. Commnus. I don't know who this company is and did not order anything from them. I have disputed this with my bank, closed my account and they have been reported to my bank's fraud department. I read other online complaints and was directed to www.digitalriver.com phone number [protected]. The customer representative was, in my opinion, absolutely no help. I gave my name, was put on hold, then told something was coming up under my name; however, without giving my address and other personal information, the representative could not help me. What kind of scam are these people running?

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Sheryl Ferguson
Lancaster, US
Apr 26, 2011 5:49 pm EDT

i WAS CHARGED 71.95 FROM MY ACCOUNT BY MY DEBIT CARD AND DID NOT AUTHORIZE.. HOW DO I GET AHOLD OF SOMEONE TO STOP IT.

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Trend Micro charged, not ordered

I have one year left on my antivirus software, which I downloaded and paid for last year. I was contacted by email that said my virus protection was out of date and I needed to order another. I wrote back and told them my status. Was charged 39.95 on credit card. Was this a mistake?

Margaret Lloyd

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Trend Micro fraudulent charges to my cc

Unauthorized charges showed up on my bank statement from DRI*Trend Micro (No phone number was shown). Amt was $69.95, charged on 4-8-2010. I haven't done business with them since 2006, and my card number has changed at least twice since then, so they should not have my current card number! I am not using their software. I want a refund. This caused service charges on my account.

Charges also showed up from Quicken Online Backup [protected], $149.95, and that one caused a whole chain of overdraft fees, $32 each transaction. I discontinued their service last year when my computer crashed and was replaced. They had a very hard time restoring my data, and it was corrupt when restored. This is the second time they've charged me for Online Backup since I discontinued the service. Last time I got a refund in 3 days. This time they were argumentative and it will take 3-4 weeks to get a refund!

Needless to say, I've had to put a block on my account and changed all the relevent data, the card number, etc...

I want my money back from these companies, things are very tight financially now, and with the fees the banks are charging, the amounts taken plus the fees run up quite a bill. What these companies are doing is illegal, and I want it taken care of.

Thank you

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Trend Micro unauthorized charge on credit card

Today I received notice of a pending charge for 04-09-2010 by DRI Trend Microsoft that I did not authorize. In the past--2008 0r 2009--I did order a product from Trend Microsoft, but not this year. I want my account to be credited for the $39, 95 charge and request that no further charges be made against my account--Altura Credit Union.

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