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On 22 December 2010 an unauthorized charge was made to my credit card for an amount of $US39.99.
The reference number is [protected] MN. I request that this sum be reimbursed and no further charges made please. I no longer have the computer that the spi hunter software was originally downloaded to. My email address is
[protected]@yahoo.com.au. Could you please respond to this request.
Hi
I just had 81$ withdrawn from my bank account. With out any notice or anything! So i would like my money returned asap.
I do not know my produst number - But my email is quit509@hotmail.com i do not want the service of Dri*spyhunter. So please return my money soon as possible.
The company charged my credit card for €47.95, without asking and of course without any authorisation of mine.
This program has since long been removed from my PC.
Unauthorised charge to credit card.
No product recieved and no new upgrade or contact since botched download
Every six months this company takes out money on my account and I can't stop them: I never downloaded any software or bought anything from them so far as I know.
$29, 99 was withdrawn from my debit card without my knowledge or consent on 9/16/08 by this company which is completely unknown to me. I order nothing from anyone using my debit card on or around this date. I just discovered this and will continue to try and get it rectified.
Hello peter.williams1030,
I am the Vice President of Technical Support and Research at Enigma Software Group. I read the post above and I would like to let you know that we have an email specifically for complaints. You or anyone can submit a complaint and I can assure you that we will find a suitable solution for any problem that is related to SpyHunter or to our service.
If you have any questions or complaints, please send us an email to complaints@enigmasoftware.com. I personally read all emails from that account.
At Enigma Software Group, we work hard to maintain the best level of service and make sure that every customer becomes a satisfied customer.
Regards,
Alec Malaspina
Enigma Software Group USA, LLC.