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Trend Micro review: credit card charge 80

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10:58 pm EDT
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I ordered antivirus software 2 years ago and never used this notebook. 2 years later they automatically charged me $34.95. I could not contact them easily. Did a lot of internet search and found a phone number. 2 months later they send me an email evey other day saying I must contact them within 48 hours or they will close complaint. Credit card says try to deal with them. IWILL NEVER BUY MICRO DRI TREND ANTIVIRUS SOFTWARE AGAIN. NEVER HAD THIS PROBLEM WITH MCAFEE!

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80 comments
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sichelo
, US
Sep 03, 2010 9:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I am billed twice by DRI TREND MICRO 8/21 & 8/22 for 35.95 each time. I did not authorized this . Would like it applyed back to my credit card account.

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wlkitson
Lisle, US
Mar 14, 2012 8:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

There is a charge of 38.83 on my bank account and i did not order anything or authorize the deduction. The amount was deducted on 3/02/2012 ref # [protected] this is the second time I've written I would like a response as soon as possible with a refund. Thank You in advanced. my email address is wlkitson568@yahoo.com

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Kathryn Slayman
Lobelville, US
Jun 14, 2011 12:08 am EDT

They made an unauthorized charge to my card. It is a card that i never use and didn't give anyone permission to use it. I had a call [protected] information about my system. The transaction number is - - 24692161142000718155742. I want a full refund applied back to this card. I am contacting the card company and telling them that i am disputing this charge also so they will release me from any late fees.

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Schalk, Judith
Bunnell, US
Jun 09, 2011 5:34 pm EDT

I was charged for an new contract from Trend Micro unauthorized.
I do not even have the computer that they were supposed to be protecting for over a year. They asked me to authorize an update but I refused to. So they just took it out my checking account on June 8, 2011 for the figure of $44.95. I have no way of contacting them.

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Jacquelyn Settlage
Kirksville, US
May 04, 2011 4:17 pm EDT

I have ordered f0ur items from you. Two each were identical. I have not used any of them because I need from verbal help. Once the information showed up on my MasterCard bill - I was unable to reach you. I would like to cancel all of the orders since I am unable to TALK to you. Please call and confirm that you have cancelled all orders. Thank you!

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kensmailrm
Livonia, US
Mar 16, 2011 3:05 pm EDT

We received our mothly statement showing a $35.95 charge for Trend Micro, which I can only assume is for software protection on our computer. The problem is we puchased and install Trend Micro's Titanium software in April of last year. So I am to believe this must be an automatic renewal, right? Wrong, my expiration date of the program is still 4/30/2011. Any ideas besides calling the credit card company, which will happen?

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TJ Replacement Windows
Carver, US
Jan 12, 2011 5:17 pm EST

They are taking forever on the phone to reverse the charges for support I didn't ask for or receive. They told me that all of their Auto Renewals go through Digital River out of Minneapolis, the local # for Digital River is [protected]. I am making Trend Micro work on my refund, hoping not to have to make a call to Digital River.

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Pam Richards
, US
Nov 24, 2010 6:12 pm EST

11.24.10 @ 12:21 PM
I want money put back into my account ASAP. You took $62.95 on 11/08/10, out of account with out my knowledge or permission. IF this does not happen I will file FRAUDULENT charges against you. You were not authorized to remove any funds from my account. I DO NOT have your product nor do I want it.
Contact me through email at richardspa@health.missouri.edu

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Susan A Hornbeck
Palm Bay, US
Apr 16, 2010 1:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was billed on my debit card by Dri Trend Micro for a product I never purchased. Other need to be aware. My bank is currently disputing this charge.

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Linda Earnest
Annapolis, US
Apr 03, 2010 11:49 am EDT

I renewed my antivirus software but did not receive the download to apply it. There were two charges applied to my credit card by DRI TREND MICRO. One for $59.95 and another for $6.95.
I did receive numerous E-mails from the company telling me my subscription was out of date. I could not find a phone number for them. I tried to E-mail and they wanted to charge an additional fee to help me and answer my questions. HELP!

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Phyllis Daines
,
Nov 08, 2008 12:27 pm EST

I cannot activate TRENDMICRO. Please cancel my order dated October 10, 2008 in the amount of 84.85 to my card ending 0317.
I have received instructions to activate but will not respond because I do not have correct e-mail address.
TREND was loaded by my computer tech, so I will go to him and ask him to update my protection.
Thank you very much.
Phyllis Daines
pydaines@comcast.net

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tammie kay
Sanger, US
Nov 25, 2014 5:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

received my credit card bill and was billed $116.86 not once but twice on the exact same day! I never even ordered this product! Want all of the 233.72 refunded in full (debit my account)! I was told 5-7 days in 10 days I will check and if not done my attorney will make the next call to the company!

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Cynthia Bowers
Big Indian, US
Jul 28, 2014 4:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There are charges on my credit card that I did not authorize. I used to use this antivirus but stopped long ago and never signed up for automatic charges of any kind.

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Sylvia S. Cottle
Raleigh, US
Jan 25, 2013 3:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

A charge of $38.38 was put on my VISA Charge card. I did not order this protection. Please remove this charge from my VISA
credit card account. Sylvia S. Cottle The last four numbers on my VISA credit card is 1681 Thank you..9adb

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rpiefke
Clarksville, US
Apr 04, 2012 7:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On 3/26/12 a charge for $49.22 was charged against my Visa card. I believe this is an unauthorized charge and request credit back against my card. Thank you

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Jeanne S. Bauer
Manawa, US
Mar 26, 2012 7:57 am EDT

There is an unauthorized renewal of anti-virus on our chargecard and we did not want this or authorize this.

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arthur gleim
copper hill, US
Jan 28, 2012 8:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

credit card billed for$62.95 i never ordered it or got it i wish to be refunded my money my e mail address is twoofus@swva.net

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L.G.W.
Lville, US
May 28, 2011 2:38 am EDT

i got billed for services nthat i didn't order in the amounts of 47.51 and $ 91.75 Please credit my account these amounts and block this company from using my c.c. info. LG. Wozniak

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JOHN MALIZIOLA
Portage, US
May 27, 2011 9:02 pm EDT

ON [protected], I WAS CHARGED $79.90 ON MY CHASE MASTERCARD THAT I DIDN'T AUTHERIZE. I WOULD LIKE THIS CHARGE REMOVED FROM MY ACCOUNT.

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Phyllis Schutz
, US
May 18, 2011 11:02 am EDT

This charge appeared on my Master bill, did not get anything, nor do I know what it is. If you expect payment, please send produce description, amount etc.

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Liz Munoz
Chula Vista, US
May 17, 2011 5:18 pm EDT

I have been charged for a product over and over again for a 1x download. I have had my credit card charged each month-I never signed a clear document which stated this.

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Becky Behlman
44 gunters lane, US
Mar 28, 2011 10:31 pm EDT

I WAS BILLED 66.88 ON MY CREDIT CARD.I DID NOT REORDER THE VIRUS PROTECTION AS I NO LONGER OWN THAT COMPUTER.THE TRANSACTION DATE IS 03/07/11.IWANT THIS CANCELLED AND OFF MY CREDIT CARD PLEASE.

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Randall C
, US
Mar 17, 2011 12:52 pm EDT

Charge I did not authorize and do not want any more charges on my card have contacted my credit card company to dispute.

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Marilyn L.
, US
Mar 16, 2011 11:21 am EDT

Charged $39.95 2 times for one year renewal.
Also do not want Titanium that is free trial. Want the product I renewed to be activated.

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Mary Pedroza
, US
Feb 18, 2011 2:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I did not order any thing from Dri Trend Micro. I need this $68.14 charge reimbursed on 02/14/2011 on my bank account.

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l wilfert
, US
Jan 07, 2011 4:56 pm EST

Transaction date 8/27/2010 for $47.76 and 12/25/2010 for $74.32 were unauthorized charges...I have NO idea what this is for and would like them credited to my account!

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Denisa McDaniel
Sneads, US
Dec 22, 2010 4:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was charged on 12/17/2010 $62.95 to my Visa Debit card. I did not order this and I would like my money put back into my account. I did not authorize this at any point and time.

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Catherine Dalton
Oshawa, CA
Dec 15, 2010 3:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have no idea why i have been billed 3 times for this product
billed Nov 6/10 $74.18
billed Nov 15/10 $74.61
billed Nov 18/10 $6.48
bill Nov 18/10 $60.25
Please adjust this mess asap, needless to say how disapointed I am with this.

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Margaret Betts
Aubur, US
Dec 13, 2010 3:03 pm EST

A charge of $50.35 was placed on my Bank of America credit card on Nov. 17, 2010 (posting date). I did not order this product; I do not use this product; I do not want this product, and I do not need it either. How can I get the charge revoked?

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yaffa block
Dallas, US
Dec 03, 2010 10:28 am EST

paid 7.95 and 55.95 for antivirus protection on october 21st via credit card and never got the service. i am not protected getting mails that my antivirus protection is expired.
what shall i do?

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Thomas Rigg
, US
Sep 08, 2010 8:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

DRI Trend Micro made an unauthorized charge to my credit card account for internet security protection that I did not want or authorize.

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julie cooney
Clear Lake, US
Aug 14, 2010 6:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My credit card was recently charged $ 35.95 for Dri TrendMicro, which I did not authorize. Please credit my credit card the full amount and take my information off your list of charging. Thank you

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trailsend
Oxford, US
Aug 14, 2010 10:00 am EDT

I noticed on my MasterCard that I have been charged $35.95 for anti-virus software that I did not order and do not use. I want this to be removed from my credit card immediately as I did not order it. Reference DSZYC5MB listed on statement.

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H Six
Riverside, US
Jul 30, 2010 10:13 pm EDT

I ordered spywear in June. Two amounts were taken out of our account one for $55.95 & $9.95. I have not received the software. So please send me the product or refund my money.

Recepfully
Harold Six

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Karsten
Detroit Lakes, US
Jul 30, 2010 1:30 pm EDT

We have a billing for this Dri Trend, that I find is a virus software protection, on our Visa bill that we have not ordered. We have never heard of it. I looked it up on the computer and found this page to complain on!

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VJBaca
Jemez Pueblo, US
Jun 22, 2010 10:46 am EDT

I was charged $35.95 on my VISA Card on 5/2/2010. I did not authorize the charge nor do I have a computer. my e-mail address is vjdbaca@yahoo.com. Please reimburse (credit my visa account) for $35.95. Thank you. Vonda Baca

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ladykim67
Lodi, US
May 13, 2010 8:22 am EDT

I ordered Dri trend micro and they billed me twice. I cant find any info for contact. Does anyone have there contact information ?

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Namkram
West Salem, US
Apr 12, 2010 3:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I received my credit card statment today and was charged 47.76 for the anti virus softwear. I did not order this, nor did I authorized Trend Micro to charge this to my credit card. I will not pay it and want it removed.

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miller957
Oglethorpe, US
Apr 04, 2010 8:24 pm EDT

There was a charge on my credit card statement and I dont remember ordering this product I have another antivirus product. i would like my card credited

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Maryann Robel
Orchard Park, US
Mar 13, 2010 12:26 pm EST

I was charged on my credit card fo Trend Micro Antivirus which I did not authorize. I want it taken off my credit card.

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