DressLily.com
reviews and complaints

About a month ago I ordered two shirts from DressLily. I wear S size clothing, but ordered L size, because I knew things were coming from China. When my order arrived there was only one shirt and I have no idea where the second one is, haven't received it yet. DressLily didn't even notify me as to what happened to the second shirt. I sent them a message, but received no response.
Also, the shirt that I did receive was so small. Then I contacted the customer care again and they asked for some pictures. They also asked me to send them measurements of the arms, burst and shoulder length. After I sent them everything they asked, they offered me a store credit and absolutely ignored my question about the missing shirt. Better stay away from this company.

I ordered two dresses from DressLily, when they finally arrived they were super small and short! I immediately contacted customer service and tried to return to exchange. They asked me to send them pictures and measurements. I did as they said and received a message that there was nothing wrong with the dresses! What a joke! I order online for years and never had trouble sending things back. Well, these guys refused to refund me. So now I'm stuck with two ridiculously short dresses and have no idea what to do with them! Never again!

I ordered some items from DressLily website. When I finally received my order I was extremely disappointed. Things I got looked nothing like pictures on their website, sizes were ridiculously small, nothing fit! Only after I made an order I realized things were coming from China! I really hate this Chinese websites. I contacted the company many times, but received no responses, no refund, nothing! Their customer service is very unprofessional, they cannot even answer simple questions! I'm very disappointed.

I ordered a dress from DressLily for a special event. Before I made an order I contacted their customer service and was told that it will be delivered on time. Two months passed and it still hasn't been shipped! I've contacted the company many times but received no response. I checked their website and the dress I ordered is no longer in stick. No one from DressLily ever contacted me! The problem still hasn't been solved. Do not order anything from this scam site, they will steal your money and never deliver anything! I want my money back!

First of all, DressLily is a Chinese company, so don't expect much from them. Better avoid this website and shop elsewhere. Most of the things they sell are of a poor quality and look cheap. Sizing is completely wrong. Their customer service is extremely unprofessional, they never accept returns and never give refunds.
I ordered two dresses and paid extra money for quick delivery. Just a waste of money, it took them over three weeks to deliver my order. The sizes were completely incorrect and quality was rubbish. Tried to contact them in order to get a refund, but no one ever responded to my messages. I will never order anything from DressLily again! Waste of money.

I bought a dress from DressLily. After I made an order I realized that this was a Chinese company. That moment I thought that everything is going to be bad. I ordered a medium size, but when I received the dress it was super tiny and did not fit at all. I emailed their customer service and asked about exchanging for a larger size. Received only computer generated response that made absolutely no sense and heard nothing further from them. I will never order from DressLily again! I'm so disappointed, these Chinese websites and their baby clothes are ridiculous!

I ordered one dress from DressLily. One month later nothing arrived, so I contacted their customer care and asked where my order was. They said that they have no idea about that. Since when a company cannot tell where the packages are? They offered me to buy a tracking number and track it myself. After another week I emailed them and asked for a refund. They ignored me. It has been two months now and I still haven't received anything. After reading the reviews it's clear that this company is a total scam. You should be ashamed of yourselves DressLily! Nothing but a bunch of scammers and thieves.

DressLily took my money very fast. When I received my order I was super disappointed and mad, because they sent be garbage! Things I got looked nothing like the pictures on their website. I immediately contacted customer service and demanded a refund! These guys refused to give me my money back. So I contacted PayPal and we are fighting with them for months now! I'm so sick and tired of it! They offered me only a store credit, which I don't need, because I'll never order more Chinese junk from them! I got angry and threw the products in the trash! I also reported them to BBB. If you've read this and are still want to order something from DressLily, you're a fool! Avoid!

Do yourself a favor and never order anything from this website! Avoid DressLily at all costs! Their customer service is terrible. I purchased three items from DressLily a while ago. I received only two and have no idea where the third item is. The dress I received was unlabeled and it was two size smaller. The second item (sweater) was of a poor quality and looked nothing like the pictures. So I contacted customer support and they asked me to provide pictures. I followed all their nonsensical steps and finally got some response! They refused to give me a refund and said that they can offer only store credit. Well, I'll contact PayPal and my credit card company. I'm very disappointed with DressLily.

I ordered 3 dresses from DressLily a while ago. I received my order, decided to try them on but realized that dresses were extremely small. They would barely fit a child. I ordered medium size, but items I received were like 10 times smaller! Clearly it was a manufacturer, sizing issue. I contacted their support and asked for a refund, but they would not accept a return. They offered me a store credit but why on earth would I want to buy more tiny clothes? I'm very disappointed with DressLily. Quality was fine, dresses looked cute, but the size issue is absolutely ridiculous. Save yourself the trouble.

I ordered four cute sweaters from DressLily a while ago. My order finally arrived three days ago and I was very disappointed when I opened the package. Quality was extremely poor and sweaters looked like garbage. I tried to leave a review on each item on their website, but none was posted. Their website is full of positive reviews which are obviously fake and probably written by their employees. These reviews misleads unsuspecting customers. It is also very hard to communicate with them, because their English is very poor. Responses are written half Chinese half English and don't make sense.

I want a refund because this company is a complete scam and they stole my money. I will report them to BBB, and will tell my friends and colleagues about how terrible DressLily is. They make it as difficult as possible to contact them, and it is impossible to return anything to get a refund. This is just ridiculous, and I am surprised they haven't been shut down by now. Do not give them your hard earned money! They don't even let you check where your order is! I tried to cancel my order many times, but just wasted my precious time.

I purchased two sweaters and one shirt from DressLily back in December. Only one shirt arrived and it looked nothing like the pictures on their website! The shirt was way too small and had very horrible chemical smell! I contacted customer support and they asked me to send photos and measurements. I did as they said, but was told that there was nothing wrong!
I'm still waiting for my sweaters which they. They said that sweaters are shipped, but I never received a tracking number so I have no idea if that is true.I wish I had read all the reviews before I made an order. Stay away from this horrible Chinese company!

I am so disappointed with DressLily. I ordered a dress from them and never received it. I contacted customer support and they offered me a refund. Several weeks later I contacted them again since there was no money received. I was told they were unable to give me my money back. I have no idea what to do since I can't even report them to BBB because they are in China. Don't order anything from this company. I waited three months and still nothing. I opened a support ticket, because I never received what I paid for and they wouldn't refund my money. They closed my tickets and refused to do anymore conversation. Liars! They need to be shut down!

I ordered three medium sized dresses from DressLily. When I received my order I was extremely disappointed with it! Dresses were so tiny that they would barely fit a child. It was terrible. Clearly it was a manufacturer, sizing issue. So I contacted their customer service and explained what happened. I asked for a refund, but was told that they would not accept a return for a refund. They offered me a store credit! I told them that I don't need it because I will never order anything from them again. Why on earth would I want to buy more tiny clothes? Horrible scam, I'm so disappointed. Not to mention that it took them over a month to deliver my order! I want my money back.

I ordered one shirt from DressLily two months ago. I never ordered anything from this company, so I just decided to try it and purchased a simple cheap shirt. I waited almost 2 months to receive my item and when I finally did I was extremely disappointed with it. The shirt looked absolutely nothing like the picture posted on their website. It was very small and tiny, quality was very poor and material was cheap. And that was just a simple black t-shirt! I'm talking about the dresses, skirts, coats and etc. Now I believe all those negative reviews and complaints. Don't order anything from DressLily.

I purchased a winter coat and a dress from DressLily. I ordered 1 size bigger than I usually wear, because I knew it was coming from China and there are often problems with sizing. When I received my items they did not fit, everything I got was extremely small. I went to their website and discovered that DressLily has no phone number and no email. So I had to submit a ticket through their system. So it's very clear to me that they want no contact with their customers. Anyways, I submitted a return ticket and received a reply stating that I need to take pictures. I never had to do that to get my money back. Well, I took some pictures and sent those to them. But there was no response. Really, I spent my precious time, took some pictures and measurements, but was completely ignored! Unreal! I'll never order anything else from these thieves!

I bought a cute looking dress from DressLily two weeks ago. When I received the dress I decided to return it because it was not what I expected it to be. I ordered a cute long sleeved black dress and received something really ugly. The dress I got was brown, with no sleeves and it was a bit damaged. I checked their return policy and it stated that there are 30 days to return the item. But the return process it ridiculous. After going through back and forth with DressLily customer service they offered me only a store credit. I don't need a store credit, I just want my money back!

I bought a sweater back in October. I knew that company was located in China and that the sizes usually run small so I ordered a bigger size. I finally received the sweater several weeks later! Shipping was slow, but I was glad that I received something. When I opened the package there was something very small and tiny. So I contacted DressLily customer care and tried to exchange it for a larger size. They asked me to send them pictures. I did as they said but was told that they couldn't receive my photos because they were to large. I continued to try and figure out a way to get the pictures through. They said that they can offer me only two solution options. One was return the sweater back to China at my expense and the second one was a store credit. Both solutions were ridiculous. Return shipping was extremely expensive and I also refused to accept their store credit. This company is horrible! I'm still waiting for my refund even though they never offered it.

I purchased two dresses from DressLily that I finally received yesterday. Dresses were packaged so tightly together, which caused them both to be so wrinkled. But that was not the main problem. One dress had a zipper and it had someone hair stuck in it! That was extremely disgusting! They also sent me the wrong colors, I ordered two black dresses but dresses I received were grey. Dresses were very poorly made and quality was very poor. Neither one of the dresses had a tag on them to reflect they were new. And they actually looked used, especially the one with the zipper. Neither dress had a tag to tell you how to wash it, or how to dry it. I was very disappointed. Lesson learned and will never order anything else from DressLily again! The returning process is a real nightmare, because things they sell don't even have a shipping label. Horrible company!