DressLily.com
reviews and complaints

I ordered a swimsuit and a blouse on July 8. I was told the order would come in 6-8 business days. I received the swimsuit but not the blouse. The money was deducted from my account already. Where's my blouce?

The wigs are not what I order they don't look like the ones on line and I want my money back

I order a shirt, I have waited several weeks, still no shirt!
You can't do live chat because it doesn't work & their phone number also does not work it says this phone number is wrong.
I want some way to get in touch with someone!

ordered few items money taken from my account and no product received !

Regarding order # ll1703101237003761

This item was ordered and paid for march 10. It was shipped march 25 and arrived in the united states april 4. Where is it now? When will I receive it?

Please reply quickly.

Ardie minnis

I have been trying to get someone to tell me your return address for weeks now, still awaiting on this! the couple of items i ordered from you were 'poor quality' arrived to late' and far too small! so since returning from my annual leave to discover the package had finally arrived! no-one has responded to my request for a return address, I noticed this note in my account today, (of which i didn't know it existed'!) My order value was £50.95 not 50p therefore, i want to return these poor quality goods asap)

NOT IMPRESSED! i'VE SENT 2 MESSAGES EXPLAINING THIS AND REQUESTING A RETURN ADDRESS, TO GET SENT THIS! ARE YOU TRYING TO DELAY & GET OUT OF NOT RETURNING MY MONEY AS IT WILL BE OUT OF YOUR 'WARRANTY PERIOD' ?

Dear Margaret,

Thank you for contacting us.
We would like to extend our apologies for this inconvenience.
Please rest assured that we will do our best to help you solve the issue.

Kindly refer to our warranty policy here: https://www.dresslily.com/m-article-id-80.htm

--Could you confirm whether you have received all items?
--Could you confirm which item you want to return?
[protected] * 1, Polka Dot Fishtail Skirt
[protected] * 1, Lace Swing Tank Top
[protected] * 1, Backless Tank Top
YM9817811 * 1, Scoop Neck Faux Twinset Design Sleeveless Blouse For Women
[protected] * 1, Mini Slip Dress
Because we need to confirm this problem and offer you right solutions.
Sincerely hope you can understand it.

We look forward to hearing from you soon.
Thank you for your understanding and cooperation in advance.

I ordered from them

Hello, My Friend

Great news!

We have shipped out your order LP1705311028554396 today. Your tracking number is SY11214860609 and it will be delivered by China Post surface mail. The package should normally take 10-25 business days to arrive (approximately). Please allow 24-48 hours for your tracking information to be updated on the website.

Shipping Information: Shipping Number: Shipping Time:
Shauna Smith
2054 M 139
Benton Harbor Michigan [Zipcode: 49023]
41
T:[protected] SY11214860609 [protected]:38:15
Shipping Method:
Flat Rate Shipping

Items in this package are displayed as follows:

Product Name SKU QTY Subtotal
Sleeveless Scoop Neck Striped Long Dress Size: L Color: PINK [protected] 1 USD 8.99
Bohemian Style Women's Strappy Polka Dot Baggy Maxi Dress Size: M Color: BLACK [protected] 1 USD 8.99
Please note: Customs tax and duty is dependent on destination. The buyer is responsible for all associated costs.
(We will email the reference number when the remaining items are dispatched.)

1. For general information about our shipping times, please refer to this page.

2. After an item has been dispatched, the shipping information cannot be changed. If you still wish to make changes following dispatch, please wait until the item(s) has arrvived before contacting Customer Support.

3. Customs tax and duty is dependent on destination.As the customer and importer, you are fully responsibile for any and all customs fees, import duties and related costs; please ensure you are familiar with these costs and the relevant legislation

4. If you have any queries, please feel free to review our helpful FAQ for detailed information. If still do not get the best answer, please submit a ticket to our dedicated Support Center.
If you have any questions, please contact our Support Center

BEST REGARDS,
DRESSLILY.COM

and when I try to track my number I get the same message that it shipped from facility and its in Chinese. Every number or website I go to is disconnected or gives me the run around.

This is BULL! I want my money back! I was charged extra from my bank to transfer money into euro even. What a scam and I am beyond pist off!
If there is a law suit, please let me know!

Shauna Smith
Benton Harbor, MI

This page is a piece of ### like the owner. I can believe how this people play with the costumers. I order two hat and i just got one and take like a month to get here. I try to contact the company and when they answer back they give me two different days to receive my hats. That was on February and i still waiting for one of them.

I wish I had found these complaints before I ordered. My problem is not the delivery time but the sizing being so off. US sizes fit me from M to L. I ordered everything XL just to compensate for foreign sizing and the clothes are much to small for me. I'm having trouble contact them by phone, email, or chat on the site.

I ordered one dress. It said it had been shipped just a few days after I placed my order. I had picked regular shipping, so I expected it to take around 20-ish days... When that time had passed, I asked them about my order and they said because I had ordered during the busy holiday season, it would now take over 40 days to reach me. I had ordered in OCTOBER. I contacted them again later, and they only responded to an old-email address which I don't even use. Called their hotline, didn't reach anyone. It is now December, and I'm still waiting. I was hoping to have the dress in time for my birthday (late Nov.), now I don't think I'll even have it in time for Christmas. LEARN FROM MY EXPERIENCE. NEVER ORDER FROM THIS SITE.