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2.7 73 Reviews

Dream Products Complaints Summary

31 Resolved
40 Unresolved
Our verdict: Dealing with Dream Products, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Dream Products reviews & complaints 73

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Newest Dream Products reviews & complaints

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3:16 pm EST
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Dream Products Never received order

I sent a check for Children magnetic building blocks but never received that was Nov. 7th 2013. I want my items please or send me my money back! You received my check and cashed it! ( I checked with my bank)
This is ridiculous. If your not going to send the items ordered then you should stop advertising.
I don't think I will ever order anything from you again. It's a shame I thought I was dealing with a good place. Boy was I mistaken!
Very upset,
Mary Summerton

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Paid for not received
Indianapolis, US
Jun 13, 2014 5:37 pm EDT

I ordered an item by mail, check has cleared, item not received. No contact information.

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sking63
Atlanta, US
May 07, 2014 9:50 pm EDT

I placed on order over the phone for a small wallet where you buy one and get one for free for 12.99 plus free shipping. I paid for expedited shipping for an additional 2.99. As of yet I have not received my items but I keep getting calls to purchase more products. Where is my order? I know it's been paid for on my card. Your prompt attention to this matter would be greatly appreciated. Shelia King.

Shelia King
1825 Brannen Rd.
Atlanta, Ga 30316

[protected]
sheliaking2007@yahoo.com

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3:41 pm EST
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Dream Products Web Site Can't &get& my order Correct

I cut out the Comfort & Support Bra advertisement from the weekly flier in the newspaper, and went online to the DreamProducts website to order the bras. I did everything right...clicked on the proper size, and price, but my cart had double and triple the price of the bras I clicked on to order. It just could not get the correct price into my cart. Also, the website hardly works...and is so, so, so. slow. After about 10 minutes of trying to correct the mistakes over and over and over, made by the website regarding the price...I gave up. then, I found this review web site and I am sooooo glad I read the reviews and did not buy anything. I hope enough people read these reviews and NEVER buy anything from these louses at Dream Products... and judging by my miserable experience, and all the complaints from people paying and not receiving the product, they should call themselves "Nightmare Products From Hell."

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7:51 pm EST
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Dream Products case for credit cards

I ordered a credit card case from Dream Products, Inc. on Dec. 10, 2012 and have not received the item as of this date. (

I ordered a credit card case from Dream Products, Inc. on Dec. 10, 2012 and have not received the item as of this date. (It is now Jan. 9, 2013). Of course, my check has cleared my bank; so they have my money. After some online investigating, it appears that this company is a fraud and should be investigated.

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D Banister
South Holland, US
Jun 16, 2010 6:09 am EDT

iI ordered some Solar Lights and a Bug light, I wrote a check for $57.88, today is June 16, 2010 I have YET to receive my items, these people are ripping people off and I will take them to Federal Court to sue for FRAUD, which is really not accepted by any courts.

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Belva Perry
Cameron Park, US
Jan 15, 2009 11:52 pm EST

Placed an order on line on 12/23/08 for 6 sleep Bras-item number 85081 these items were charged to my credit card but have never been recieved

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bonnie venezio
,
Jul 09, 2008 9:43 am EDT

It has been one month since the company cashed my check #1647 from Bank of America for wallet # 94357. I have not received the item ordered.

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Sylvia Flores
Chatsworth, US
Jan 10, 2013 12:57 pm EST

My name is Sylvia Flores and I am the customer service manager at Dream Products, Inc. I'd like to personally assist you in finding out what is going on with your order. Unfortunately there was not enough personal information on this forum so I can search for your order in our system and provide you with a status. At this time I'd like to ask if you would please contact me directly at [protected], 8am-4pm PST so we can go over your order information. I will personally make sure you are provided with excellent customer service and your experience with Dream Products, Inc. ends on a positive note.

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Belva Perry
Cameron Park, US
Jan 15, 2009 11:53 pm EST

Just want my order

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randi pierro
,
Aug 23, 2008 4:03 pm EDT

I ordered 3 bras from the Dream products company and am still waiting for them. My check was cashed 3 weeks ago and I'm still waiting for the bras. How long does it take to mail them. Is this the norm for this company.

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7:31 pm EST
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Dream Products I did not receive the product

I ordered #3 Riddex Sonic Plus Pest Repellers about 5 weeks ago and I just received a Check For $ 19.94 and my check was for $28.84 they kept $8..90 and said this for a refund of product unsatisfactory to customer. I never received the product. I want my
$8.90 back or my order. This sucks! Thank You

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Sylvia Flores
Chatsworth, US
Jan 10, 2013 4:45 pm EST

My name is Sylvia Flores-Avalos and I am the customer service manager at Dream Products, Inc. I want to personally work with you to try and figure out what exactly happened with your refund. You can contact me directly at [protected], 8am-4pm PST. You can also email me your full name and address at savalos@dreamproducts.net if you're more comfortable going that route. Once we get your information we can go over what happened and what we can do to make sure your experience with Dream Products, Inc. ends on a good note.

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5:02 pm EST
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Dream Products Boots

I'm writing this letter as I had ordered a pair of boots from the Dream Products, Inc. 412 Dream Lane, Van Nuys, Calif. on Nov.5, 2012. I sent a money order in the amt of $20.97 and haven't heard from this company as yet. Please, this is a xmas gift and I would certainly like to have my merchandize.

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Rodney Sohngen
Chatsworth, US
Nov 27, 2012 4:10 pm EST

Dear Ms. Shawl,

Please accept our apologies for the delay in shipping your order. We have located your order in our fulfillment area and shipped it today. As a consolation for the delay we upgraded the shipping service from regular mail to priority mail. You should receive your package no later than Saturday the 1st of December.

Thank you for shopping with Dream Products, Inc.

Best Regards,
Rodney Sohngen
VP Operations
Dream Products, Inc.

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Rodney Sohngen
Chatsworth, US
Nov 26, 2012 4:59 pm EST

Dear Ms. Shawl,

We're very sorry your order has not arrived yet. Please give us 24 hours to determine what the issue is and re-ship your order (in time for Christmas) if necessary.

Best Regards,
Rodney Sohngen
VP Operations
Dream Products, Inc.

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9:24 am EDT
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Dream Products Undelivered item paid for

I ordered Therapeutic Memory Insole cushion slippers for my sister who has had
trouble with her feet. I mailed a check in the amount of $15.00 to cover the cost of
the shoes which was $12.97 and delivery. The order was made five months ago
and I have no communication nor my sister whose address was stated in the order. My
name is William W. Allison, 147 15th St. NE, #10F, Atlanta, Georgia 30309. My sister's
name and address is Evangeline Hill, 577 Deerwood Lane, Stone Mountain, Ga 30087.
If the shoes cannot be delivered please give me a credit for same. Thank you.

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mary a fuhrman
, US
Apr 02, 2014 2:50 pm EDT

ordered compression socks Jan 2014- check cashed 2-6-14...never received.socks

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Carol Jewell
Polk City, US
Jan 17, 2014 5:17 pm EST

I'm very unhappy

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Carol Jewell
Polk City, US
Jan 17, 2014 5:16 pm EST

I ordered 8 products, and paid $ 175 .76 and have not heard from you and never received the order. Please respond. Thank You.

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12:34 pm EDT
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Dream Products sleep bra 3 pack

I sent check and received my package in a timely manner but one of the items was missing. It was #131 sleep bra 3 pack ( one white, one beige, one black) $14.97. The order # is [protected]. Customer # 195291. I have never had a problem before so please send this missing product to me. The check has cleared my account.

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Rodney Sohngen
Chatsworth, US
May 21, 2012 4:41 am EDT

Dear Ms. Roman,

Please accept our apologies for the confusion regarding your recent order. The set of 3 Sleep Bras were delayed and shipped separately from your original order. Tracking information indicates it should be delivered by your local mail carrier in the next few days. If for some reason you do not receive the package we ask that you contact our customer service department directly at 800.410.2153, option 4 or you are welcome to contact me directly at 818.773.4243.

Thank you for your business.

Best Regards,
Rodney Sohngen
Vice President of Operations
Dream Products, Inc.

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3:13 am EST
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Dream Products order trouble

I tied to place an order last week for 2 pr of Therapeutic Cozy toes @ $6.95 a pr.. and the order kept coming up for 6 pr.. I can't afford the 6 pr right now.. It also stated that it was free shipping and there was a shipping charge... I am unemployed and would like the cozy toes socks... Please answer as soon as possible... Thank you.. Mary Camara ...

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Rodney Sohngen
Chatsworth, US
Jan 12, 2012 12:26 am EST

Mary,

We're very sorry you're having difficulties ordering from our website. If you would be kind enough to contact me directly I would be more than happy to help resolve any issues.

Regards,
Rodney Sohngen
VP of Operations
Dream Products, Inc.
800.410.2153, option 4.

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Dream Products Therapeutic Cozy Toes

I tried to order 2 pair of Cozy Toes @ $6.95 @ pair.. the order kept coming up for 6 pair. I tried several to delete the 6 pr to 2 pr but i couldn't change it.. it also ststed it was Free shipping... i can not afford 6 pr at the moment... Could you please contact with the form for 2 pr @ $6.95 @ thank you so much... Mary Camara...

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Robert Casebolt
Newport News, US
Dec 26, 2013 9:27 am EST
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My wife order the therapeutic compression stockings and on top of her foot is a large amount of stocking
that rub on her foot. Why does this happen?
#97476 is this because they are made in china and they don't understan the America women feet or
legs?
Mr. Robert Casebolt

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2:27 pm EST
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Dream Products Quality of Product

I purchased a couple of pairs of your Memory cushioned super scuffs last August 2011 and I have poor feet that I thought this might help. They were ok for about the first month and a half. I was so excited to see that you had these and when I got them they were wonderful. But I couldn't believe how in such a short time they were just like any other slipper. No foam memory, flat and not comfortable any more. I thought they should last longer than a couple of months. I would appreciate hearing back from you on this manner. I didn't realize that you only had a 30 day replacement time when the quality is made so poorly.

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Rodney Sohngen
Chatsworth, US
Dec 23, 2011 4:43 pm EST

Dear Alan,

Please contact our customer service department [protected], option 4), we will be happy to send you replacement slippers or offer a full merchandise refund if you are not satisfied with your slippers.

Regards,
Rodney Sohngen
VP Operations, Dream Products, Inc.

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1:26 am EDT
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Dream Products Selling my personal information

I made a purchase from this company and they SOLD MY PERSONAL INFORMATION AND CREDIT CARD # ! The company that purchased my personal information is called Quality Resources, Inc who harrassed me by calling 7 times in a day and a half (from early in the a.m. til 9pm.) When I discovered what had happened, I tried to cancel my order and was told it may have already been shipped and they would have to call me back in one week. I intend to follow this closely and notify my credit card company as well.

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Saundra7
, US
Nov 03, 2012 9:40 am EDT
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I have been harassed many times by this company. I hate it. They call 7-8 times a day. I finally answered and was told they are calling on behalf of dream products. This is terrible service to a potential customer. That's awful for us customers. I originally called back and put myself on the do not call list. That didn't help at all. So I begged them to stop calling. My next move will be to put their number on the blocked list

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9:49 pm EDT
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Dream Products Agent placed wrong quanity of item

I had ordered by phone, 2 sta cool comfort bras, for $7.97 each. By ordering 2 I received free shipping! That's $15.94 total. I was charged $ 14.87 for one bra including shipping and handling. Why would I only order one when for one dollar more I could get two? When I called to correct this error on the companies part I was told to call tomorrow, an obvious put off. When I call tomorrow they will tell me it's too late to do anything. But I will call my credit card company and stop payment if all is not fixed to my liking.

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Rodney Sohngen
Chatsworth, US
Aug 02, 2011 1:33 am EDT

Lana,
We apologize for the confusion during the ordering process, I will be reviewing the recording of your call with the agent and their supervisor. In the meantime, I have reviewed your order and it appears the issue was resolved. You will be charged $15.94 for 2 bras, shipping and handling are free. I've also changed your order to Expedited shipping at no charge for the frustration you experienced.

Thank you for shopping with Dream Products, Inc.

Best Regards,
Rodney Sohngen
VP of Operations
Dream Products, Inc.

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8:16 pm EDT
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Dream Products no order

Around beginning of May I ordered magnetic dot slimming panties and my credit card was charged but to this date I have still not recieved the product. Would like to find out what the situation is before I go to the bank and put a claim against the amount of the product

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Rodney Sohngen
Chatsworth, US
Jul 10, 2011 9:13 am EDT

According to tracking records your package was to be delivered by your local mail carrier on the 18th or 19th of May. It appears your package has been lost. We will replace your order promptly on Monday. I will have a member of our customer service staff contact you with the details.

Best Regards,
Rodney Sohngen
VP Operations
Dream Products, Inc.

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12:03 am EDT
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Dream Products Bras on B/O but charged to my Visa

Order #1086552. I have received one item and the free calculator. The 3 bras are on B/O. I noticed that the total order has been charged to my Visa. What's going on?

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7:39 pm EDT
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Dream Products i returned slilmming briefs for a refund

i returned the slimming briefs back in febuary and now its mid march and i hav'nt receivede my credit ? all i have is the merchant information---#[protected] ca.
can you please tell me what is the hold up? i tried calling and all i hear that all the rep. are busy on the phone i called several times i think this is terrable! to say the least?
plus i called at different times in the days...
thank you in advance mrs barbara lennane
5310 las verdesd circle #319
delray beach florida 33484

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12:41 am EST
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Dream Products items not received

On 1/23/2011 I ordered a pair of slippers and a pair of support gloves. I paid for expedited shipping (5-7 days). The money was deducted from my account on 1/25/2011. It is 2/5/2011. I have not received product, nor a response to my inquiry about shipment.

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joankihe
lasvegas, US
Apr 24, 2014 7:16 pm EDT

I ordereda pair of slippers about 3 weeks ago and i still haven"t receive them i sent a money order for $22.94 i would like to have them
because they are good for diabetes.i hope this not a scam. remember i canreport this to the better business bureau i don"t want to do that. joan kihe.

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Joanne Perkins
Buffalo, US
Apr 12, 2014 1:41 pm EDT
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I sent a check for $12.99 on March 9/2014 for themo socks. I don't know the item #, but noticed my check was cashed. My name is Joanne Perkins, 139 Canterbury Ct. Buffalo NY 14221. Check number is 1200. I didn't get a confirmation from you and never received my merchandise.

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Bernice Sonterre
Blaine, US
Feb 05, 2013 4:45 pm EST

I mailed an order totaling over $107 and it apparently did not get withdrawn from my account until January 28th. I still have not received my order and am going on vacation the 15th of February and when I called the 1-800 number I was told that my order would not arrive until February 18th. The time frame is ridiculous and I need the clothing for a trip. There are several such complaints online and that is NO WAY TO RUN A BUSINESS. I was given a Fed Ex number with 20 numbers -- you had better hope I can reach them. You most likely don't care but I shall file a complaint with the Better Business Bureau and warn as many folks as I can about the poor handling your company provides.

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Shirley Nolting
Berryton, US
May 02, 2012 9:25 pm EDT

I ordered by phone 4/20/2012 -
I'm not complaining, but would like to find out how to check on my order and when it will be shipped.
confirmation # 2478681

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francis mulcare
Carle Place, US
Jul 09, 2011 7:37 pm EDT

Francis Mulcare 17 Douglas Street, Carle Place, NY 11514
I ordered a swivel car seat, shower hand hold, and a pair of slippers.
I paid you $47.91 on my check #378 which you deposited
on 5/28/11. Please check my order and forward it to me.
Thank you

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francis mulcare
Carle Place, US
Jul 09, 2011 7:12 pm EDT

comment above

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francis mulcare
Carle Place, US
Jul 09, 2011 7:07 pm EDT

Francis Mulcare.17 douglas street, Carle Place, ny 11514
I ordered a swivel car seat, shower hand hold, and a pair
of slippers. I paid you $47.91 on my check #378, whch
you deposeded 5/28/11. Please check my order and
forward it to me Thankyou

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10:51 pm EST

Dream Products Nightmare

Based on an advertisement found in my newspaper's coupon packet, I ordered a pair of slippers from this company's website on Nov. 27, 2010. It was stated that delivery might take up to 4 weeks, but that most customers received their orders within 2-3 wks. Given the low price of the item and that I had not found any others where the soles were cushioned with memory foam, I was willing to be patient.

After placing the order, I noticed that I was charged a $1.50 "processing fee" on top of the $2.00 "handling fee." (Shipping was said to be free.) This $1.50 fee was not shown or mentioned on the order form on the newspaper ad. I immediately wrote to their customer service dept. requesting that this fee be refunded. They complied, explaining:

"The $1.50 processing fee helps us to continue offering low prices, value premiums and other promotions. If you wish not to participate in this contribution, simply un-check the box located on the bottom of the first page on future orders."

This ridiculous explanation sounds like a recipe for ripping off unsuspecting customers.

I then waited for my order to arrive, expecting to receive it by Christmas at the latest. It did not. After Christmas I wrote to their customer service dept. expressing my dissatisfaction and insisting that they use whatever means necessary to ship my order to me within 3 business days.

I later received an response informing me that the item was on backorder and that I could call them to cancel.

I did call. I was told that the restock was expected mid-January, and therefore it would be February before I could possibly receive it--this had not been mentioned in the email. I did cancel the order.

Given...

1. the unreasonably long shipping time I was expected to wait

2. the unexpected fee they attempted to charge me

3. the fact that I never received a notice that the item was on backorder and shipping would be delayed

...I want to go on record to complain in spite of the fact that I was able to receive a refund. Given the seasonal nature of this item, it will now be difficult to acquire a reasonable substitute.

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Dream Products Where is my order???

I recently placed an order by mail and 3 weeks later I haven't seen or heard anything from them. After calling I am informed it takes 2 weeks for them to get the order, 1 week for them to fill the order, and another week to two weeks for delivery. This is a Christmas gift I will not be receiving until well into January it seems, when I sent it out at the end of November. It is 2010...when does ordering EVER take this long and is this INNEFFICIENT?

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Amske
, US
Jan 26, 2012 2:30 pm EST

I bought some goods from them and paid them for delivery, but I have never received them. I think they just take your money and even don't send them to you.

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Eugene Tinsley
Detroit, US
Nov 07, 2010 10:06 pm EST

Order went in on 9-20-10 and nothing.and steal waiting for its. Check number [protected], can be reach at [protected] Eugene Tinsley.

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Rebecca Reese
,
Jul 14, 2008 8:52 am EDT

I wrote check #2283 on June 9, 2008 to Dream Products Inc. for Items 94922 & 94923. My check for $33.94 was cashed and cleared my bank June 19, 2008.

Today is Monday, July 14, 2008, and I still have not received my order.

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Rodney Sohngen
Chatsworth, US
Jan 27, 2012 12:28 am EST

First let me assure you that we will do whatever it takes to resolve your issue. I don't have enough information here to respond appropriately to your specific issue so I would ask that you contact me directly at 818.773.4243.

Regards,
Rodney Sohngen
Vice President of Operations

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Lazypages
Houma, US
Jan 26, 2012 2:33 pm EST

They might have a processing period where they prepare the item in which you had bought. Did the wedsite have any detail for their delivery date and times?

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2:27 pm EDT
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Dream Products caalin me a million times wanting me to try an offer free for7 dayd

I ordered an item from dream products, Immediatly i stated recieving phone calls thanking me for my order and that inside my order package would be 100 dollar vouchers for gas and something to try for 7 days then call to cancel or keep it and my credit card ending in then read off numbers, I told them I am on disability and did not and could not afford anyting. All I have to do is look at it then cancel the number is right on the paper But keep the gas valchures as a gift for looking at the product. Then they said for security purposes can u give me the number of the credit card I hung up. Well I got my order and love the item but there were no gas valchers and nothing to try for free for 7 days or a number to call to cancel. So my credit card better not be charged anything or I will sue for fraud . I have the number that kept calling me locked in my phone

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2:20 pm EDT
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Dream Products Refund MONEY

I ordered a pair of slippers two months ago, recieved them but was way too small and wasn't what I thought they would be . sent back on June 25, 2010.Been waiting for my refund and the cost of $4.90 in postage it cost me to return these slippers.I received a new catalog the other day, but how do you expect me to buy anything if this is how your business is operated.Please send refund.
Sincerely,
Walter Shaughnessy
24 Bayberry Lane
Rochester, N.Y.14616
e-mail- [protected]@aol.com

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Dream Products Customer Reviews Overview

Dream Products is an online retailer that offers a wide range of products, including health and beauty, apparel, home goods, and more. The website has received numerous positive reviews from customers, who praise the company for its affordable prices, fast shipping, and excellent customer service.

Many customers have noted that Dream Products offers a great selection of unique and hard-to-find items, making it a go-to destination for shoppers looking for something special. The website is also easy to navigate, with clear product descriptions and images that help customers make informed purchasing decisions.

In addition to its product offerings, Dream Products is also known for its exceptional customer service. Customers have reported that the company is quick to respond to inquiries and concerns, and that its representatives are friendly, knowledgeable, and helpful.

Overall, Dream Products is a highly recommended online retailer that offers a great selection of products at affordable prices, backed by excellent customer service. Whether you're looking for health and beauty products, apparel, or home goods, this website is definitely worth checking out.
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Most discussed Dream Products complaints

order never received!
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Use this comments board to leave complaints and reviews about Dream Products. Discuss the issues you have had with Dream Products and work with their customer service team to find a resolution.