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DoxyOnline.com Complaints - Order not delivered

Review all DoxyOnline.com complaints

DoxyOnline.com

Posted: 2008-10-12 by Alidou [send email]
Order not delivered
Complaint Rating:  100 % with 2 votes
Company information:
Doxy Intimates
11088 Millpark Drive, Suite 136
Maryland Heights, Missouri
United States
doxyonline.com

In april, I ordered lingerie items on their web site. I received a confirmation email and was taken $181.04.
After long weeks waiting for my order, I wrote then several mails. They only answered one, telling they were about to send me the "in stock" items... I told them that all my items had been "in stock" in the last weeks, but I received no answer since that day.
Last week, I wrote a mediation service for $10, hoping they could help me. Today they tell me that the merchant doesn't respond them since their last week message.
I don't know what to do now... even if I've seen another complaint against them today on complaintsboard!
Comments United States Clothing, Shoes & Acc
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Comments

53 days ago by Penny [send email]
I ordered a costume from this website on Sept. 11 hoping to get my costume early before Halloween... I also received a confirmation email but they never made it clear that the item was "out of stock". After 3 weeks of no package I sent an email only to get a response TWO WEEKS later. And how convenient that they were having technical difficulties with their phone lines... so you can never get in contact with this company! I finally got an email that said my item was on backorder and that I won't get it before Halloween, so I can either order another product that will reach me before Halloween (yeah right) or cancel my order. So I'm canceling my order.. I guess we'll see how long it takes to get my money back.
52 days ago by Jay [send email]
I ordered from doxy over two months ago and like the other complaints was told the same thing even though i made sure not to order out of stock items i saved the confirmation e mail which was sent to my military account they had no problem withdrawing the 80 dollars from my account the very next day looks like i wont get my order before i come home huh these assholes need to go down for this shit i dont understand how they can even still be on the net there is a better business bureau for a reason and i intend to turn them in let me know if you are successful in getting your money back and join me in putting a stop to this make believe website...
41 days ago by Dave Younger [send email]
We placed an order in early September, requested confirmation that the items were in stock ( several were listed that way) and that the order would be recieved by Oct 30th. Being in Canada there is an 11-14 day shipping window. After a month I sent an email wondering were my order was, that same day I recieved two emails, one showing my order, the second showing that some items were shipped that day (tracking number did not exists in USPS ), and the next day an email saying part of the order had already been shipped and that a second shipment was going out that week. I recieved the first package, 4 items, $180 of the $450 order but two weeks later I have not seen any emails regarding a further shipment, Doxy refuses to respond to any other emails, and like everyone knows, their voicemail box is full. I have contacted Visa and they have started a file on my complaint. Caution, Visa is legally required to wait 30 days after the promised delivery date before launching legal actions against Doxy, this is what Doxy relies on. It is now 6 days from the day that they promised I would recieve my items, almost 2 months since the order was placed, and Doxy will not respond. DO NOT ORDER FROM THIS COMPANY. It is probobly some couple sitting in a tiny office that never has stock and just orders things as they recieve orders.
41 days ago by Kate [send email]
I ordered from Doxy and got my order in one week and one day, shipped (with confirmation) by Priority Mail. It was a great costume also, higher quality than most places sell. Although I did send them emails that remain unanswered and I was never able to contact or let alone leave a message by phone. I would say that their customer service skills may need a bit of improvement, but as far as order fufillment and shipping time, I am actually quite pleased!

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