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didn't get paid when winning games
The last three weeks that I have played poker -5 card 7-card-and Omaha poker I have continuously gotton ripped off. I would have a hand that was greater than the one that they paid on. example I had a full house and they paid on a pair. I had a flush and they paid on two pair. etc.. etc... Now the reason I et on these hands is because I feel I can win and y all rights I did but not according to doule down. I have complained and complined about this and nobody is listening to me. I want this website to straighten out it's act and do the right thing and fix it so we can continue to go there fro fun and entertainment. please help me and all the othersthis website is ripping off. I work haard for my money just like you do. thank you so much and have a nice day
not getting paid for winning hands
Hello for the last 2 to 3 weeks I have played poker at this wesite and I have truly een the winner many many times only to lose to a lesser hand. this website has not learned how to count cards and I'm really tired of not getting my just due. It has happened to me over and over again and already at least six times this morning. I am going to the FTC today to see what they can do and just wondering if you can help me take this website down for I know I'm not the only one this is happening too. thank you for ou time and have a great day
they don't know how to count cards
Hello... For the last three weeks I have played poker on DoubleDown Casino. And I am good at it. The problem is that whatever the cards that show up in your hand and on the oard don't compute with there system. today in Omaha texas for example I was dealt 3-5"s and a 7. right away it said I only had a pair. the next card that came on the board was another 5 and a 7 but I'm going for the 4 of a kind. But again it doesn't register the correct amount in there system and I bet bet bet and lost to a pair. now this isn't just happening once in awhile I could handle that it's all the time. I understand it's only a game but we all are in and playing to win. when I win I want to be paid for it. it's only right. I am calling the FTC on Monday and talking to them but if you have any suggestions I would appreciate what ever you have to say. I know this is happening to others and don't know if they are saying anything about it. just want what's due to me it's only fair and we should all play fair the game especially. Thank you for your time and you have a great day.
Good Morning...Maybe for you... Again DoubleDown Casino you cease to amaze me. NOw again I had to buy chips. I played your game for about an hour and lost every game. not your problem...ut when I finally had some winning hands you did it to me again and ripped me off because the cards don't match what you put in your little box. I am so tired of your taking my hard earned money. Yes I can go to another website but why should I have to? Fix your problem please... It's just not fair and I want to be compensated... not only am I having a bad day in cards but you ripping me off on top of it is alittle extreme. Please correct this problem and pay me. you have a great day...wish I was...
they are ripping me off
I have been playing poker at double down for a few years now and the the couple of weeks when I have had a good hand and truly should of won the game doesn't know how to count cards. example I just was dealt 3 queens and a six and it registered 2 queens and I stayed in like all the other times I.ve had a good hand and a queen came up on the board which then I had 4 wueens and lost to a straight because they can't count cards. this has happened to me not once or twice a day for many weeks and I have complained about and it still is not fixed. I am so tired of playing and betting and losing when I was truly the winner. they have to be stopped. please help me.
all games
I can get the the Doubledown Casino website up but it will not bring my personal details up and I have over 1 million chips that I have paid for but am not able to use, this has been happening for the last 2 - 3 weeks. I complained that I had pald for my chips through email and they told me to use this site to put in a complaint. My email address is [protected]@xtra.co.nz
Purchased chips and did not recieve them wtf
I purchased 24, 000, 000 coins over an hour ago and still have not received them. Is this company reliable or have I been cheated? I want a direct answer because I will report Double Down Casino and blast it all over social media!
I try to enter into the tournaments and the money is taken out and I cannot get in this has happened a number of times and they do not return the money. Isnt there a way to correct this and reimburse the money I lost5f3fa
paid for credits for doubledown casino game in the amount of 100.25 $ AND DID NOT RECEIVE THEM TO CONTINUE PLAYING GAME IN THE PROCESS OF GETTING MY MONEY BACK OR SEEING THESE CREDITS APPLIED TO MY GAME HOPEFULLY VERY SOON !
I payed 38.00 but you did not put itdown pay-pow payedit
pay pale payed for my chips but I didn't get it ipayed 36.00 Franchille_oglesby@yahoo.com
I was playing the slots and had over 8 million chips, then all of a sudden i had 4 million plus. What happened? Could I please get my chips back? i just received my usual daily chips which just put me slightly over 5 million, please return my other 3 million. Thank YOU
gold coins taken away / level retracted
On Double Down Casino-on line game- I had thousands of gold coins earned from playing the on-line game. Several hours later, I had only 4 coins and my level of expertise had been decreased from 16 to 12-13.( this was approximately August 20th) Yesterday the DDC put $1, 500, 000 in my funds to play with. I feel like I should have been given more because when I was at level 16, I was suppose to receive $10, 000, 000 which I didn't. I am not the only one having this same problem. I would appreciate any help because DDC is my favorite game. I have been playing it a long time with no problems until now.
Thank you
Deborah Jones
I want to know what happened to all my points? I had over seven million one day and the next none. Same with all the games I play. This really ticks me off, I played long to get these points and now they are gone. Not to happy!1
For some reason my DDC won't load anymore. I downloaded the app on my iPod in which, I'd log in and play daily. It's been 1 week now that I've not been able to play! What is going on?
Lost Over 100, 000 coins playing one of their casino games. It got stuck and to pay out over 140, 000 +. Hoe they will fix the problem Otherwise I will keep on till they fix it
Does not calculate wins right. Cheated me out of over 1m chips just today alone. If you win 45, 000 chips gives you credit for 45. I am going to quit playing this game.
for 3 days i have gifts w/ the wheel coming to me it shows on facebook but go to receive the spins & none show & cannot contact Double Down Casino contact page comes up error
I purchased facebook credits on Double down casino and bingo by Ryzing and never recieved the credits for either, but the amounts came off of my credit card
gave them $18 for 2.5 million chips did not get chips, reported to facebook pay accounts they said money would be refunded to card, it never was.
not able to send gifts
chip I was playing with disappeared
I was playing slots on double down casino today 1/31/14 and left game open and went to do something and came back and was going to continue playing and my game was blacked out and when I went back in to add another 200K to my total, my original total was gone and all it recorded was the new 200k that I just put into my account. I went out and back in and still no results of my original total was to be seen. It deleted all my chips which was around 900K and I thought it would be about 1, 100k with the 200k that I just put in but to no avail. The only thing that shows up is the 200k in my account. Will you please adjust my account for me because I played hard to get that amount that I had before it was deleted from my account. Please help. In the meantime, I am going to start playing with the 200k I just put into my account. I hope to hear from you soon. My name is Wanda and my account is registered through facebook to double down. My email is [protected]@att.net. Please notify me through my email account. Since my play was blacked out for some reason, I cannot send you a photo; but hopefully you can go back on your records and find it.
purchased chip package. did not receive it
On October 31, 2013, I purchased a chip package from DoubleDown Casino on Facebook for 59.00. That would have given me 70 Million in chips as it was during their 2x sale. Needless to say, they took the money from my account and failed to credit my account with the chips. I have reported it to both DoubleDown AND Facebook to no avail. I asked that the money be refunded t my account since I purchased a different chip package a few minutes later that WAS credited to my account. Now I don't care which I get, the chips or my money back, I just want one or the other. If they are going to pay the chips, I want the entire 70 Million chips that I paid for during the sale, not the single amount that I would get now. I DO want this issue rectified though! I am not the only one that is having this issue with DoubleDown Casino! I can be reached at e-mail [protected]@yahoo.com, I do not have money to throw away or to be stolen from me from a huge company like them, they made 13 million in profit last year, do they have to steal from the poor folks that help them make their money?
The complaint has been investigated and resolved to the customer’s satisfaction.
lost credits
About a week ago, i had almost 20, 000, 000 chips on double down casino. Truly enjoyed playing the games. When attempting to play, I was asked several times to log in on Facebook, which I had already done. Finally, I was in and discovered my multi million credits had been reduced to 36, 000. I e-mailed double down casino problem reporting twice and did not receive a response. Where do I go from here? If anyone has any ideas, please let me know.
Bill Matson
chips
At 8;08pm I was playing da horoscope game I had 48, 372on da game then I won 120, 000 nd it didn't register nd at 10;20 pm I used da code gift it say I received 1, 000000mil. Chips but I didn't get them u can check dis I did all I was required to do I love dis casino even though it makes me mad at times I still play every day
Thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
hi i did the 10 mil promotion on my page, , bought something, , did all asked ofr me, didnt get any chips, ,
just want my chips I payed for thank you
I just bought a $18.oo for 3 million did not get them bought another and got thrm you owe me 3 million chips please post them
My coins despairing all the time, level up don't work. I don't like to buy coins because they are despairing all the time. Pleas fix the problem. Thank you
I had over 900, 000 points and I left the computer and when I came back they had disappeared, all but 56, 000. What is going on?
fudging and
The ipad app for double down is full of problem like, regular shut down, freezing and no other option than maximum bet works otherwise the system shut down. You can delete, turn off the ipad, turn on and download again the application.. It just does not work
But the worse... Is that double down is stealing and fudging the chip balance.
I had about 430 millions chips, turned off the app and later came back... About 50 millions were missing, it happend another time and the last time I had over 150 millions chip balance... Turned off and about 15 minutes later started again... My balance was negative !? Over 60 millions (See picture). I wrote to them.. No answer, they simply ignore and now the balance is magically over 5 millions chips.
Double down is either hacked or has no control and or they are crooks
Same thing happened to me. But I'm still waiting for my missing chips! I paid for these chips so it's akin to stealing my $!
missing chips
i had 12 million coins when i logged off of double down casino. when i logged back on 6 million were missing and i cant get them to give them back to me, they are saying they can not verify the missing chips which is bullcrap, they know they took my chips and i want them back, they are becoming more and more of a rip off, every time you turn around they are...
Read full review of DoubleDown Casino and 56 comments95% of my chips disappeared
I have a double down account on facebook that I have faithfully maintained for nearly 10 months on the daily basis.My account did have well over 20 million in chips in it until tonight. Now it had less than 500, 000 chips in it. I realize it's faux money, but this game honestly have saved me a lot of money. I am a widow that is nearly 80 years old. Before my sister found & introduced me to this game, I was quite a regular at the casino's & to the lottery. I haven't went once since I started playing this casino. Is there anything that I can do? you can reach my niece Lori (I am hard of hearing) on the phone at [protected]. Her email address is : [protected]@yahoo.com she helps me do all of these things & understands more @ technology than I do. Thank you for your time, June
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same problem. I lost 85 million dollars and there seems to be no way to contact them. I am po'ed. This is no less than a crime since I purchased with cash many of these dollars.
On June 11th 2014 my girlfriend Darlene Pennington bought $100.00 chips. My name and e-mail is scott_hanna621@yahoo.com, my problem is, I was playing the game cats, I had over $320, 000, 000 in chips the game said re-connect, so I did, when the game came back on my chips were gone, needless to say my girlfriend was angry when no one would response to our complaints, she contacted the B B B. Double Down Casino, has responded by asking for my e-mail. This is my second complaint on this subject. I realize you are a very busy company, but you should find an easier way to solve these issues, it's been almost a month. I hope we can resolve this problem now.Thank you, Scott Hanna
I bought chips on 5/28/14 for $18.00. I got carged and received my chips. Today I gor charged again and received chips. I thought I bought only one time. How do I get this stopped? I don't know how to contact them - please help befor e I get charged tomorrow THANKS
please ...lost all my chips had 25 million Then they were gone
please help...
loss all my chips? What happened had @5 million was playing now there all gone? the_reynolds_house@yahoo.com
loss of funds & app
I played DDC for several monthes before I finally got used to playing, winning, and leaving the game ahead daily, learning to utilize the gifts and saving them up. then when I played black jack I would bet to what I could afford to lose and if I won i would leave DDC and play one of my other games.
Then last week I got down to 2.5 mil. and was on a winning streak and went up to over 13 million when I left the game after a nice win and logged off.
The next night I came back and could not get my computer to load DDC app and I tried every night for a week and could not log on so I played my other games.
Then last night i ask for help to get on DDC and got Ideas like clean my cauch and I finallygot on but all my funds were gone.I made my report to facebook twice this week and wrote to DDC twice at different locations to try and remety this problem and get my 13-14 million back into my winnings were it was removed last week .hope you can find out why I lost my app and my funds?
The complaint has been investigated and resolved to the customer’s satisfaction.
While D.d. Was Down Lastnight. 6-30-15 I Couldn't Get Or Give My Spins..so I Lost Chips There. Then When I Return This Morning... My Return Bonus Is Back Down To 1000.00 ..I Had It Up To 25, 000.00 Please Credit Them Back To Me .Thankyou For Your Help..
i lad 5 million points disapear from my account on saturday night why lana bogner
I WAS PLAYING CATS, THE GAME MESSED UP, IT SAID RECONECT, SO I DID WITH COINS I HAD PURCHESED, I HAD OVER $320, 000, 000 AND WHEN IT CAME BACK ON MY COINS WERE GONE. I WOULD LIKE EITHER MY MONEY OR MY COINS BACK. THANK YOU.
Pixies of the forest. The bonus win will say $660.00 and only pay 1/3 of that amount.
I really love the game but because of the problem I will not play any more.
Also, how can I play for free without joining face book
please respond.
Thanks
Palbutch
what happened
viruses and crooked company
Double Down casino On FACEBOOK is full of viruses and are rip off artists. Stay away from them. Their site is dangerous to your computer. Every time I have use them I have had spyware and malware put into my PC. They have their site set up to trap you into buying points and use you for other advertising without your permission.
Whatever company took over this casino a year or so ago literally steals your money. Only a fool would play their crooked games. Used to be fun now you can just watch your money literally disappear.
It keeps throwing me out of the game, just me, nobody else and when I tried to contact them, they sent me a bogus email to contact them, how dishonest is that.
I sent a complaint in a while ago and you sent me a bogus email, that sent me to a site for all products to file complaints, how dishonest of you. My complaint is you keep throwing me off of the tesas holdem game, just me and nobody else and then can't contact me in an honest way.
08-17-2015 9:45 pm bought promo on double down that gave me 200% more chips i picked the 8.00 pkg. that said 3, 000, 000 million chips instead of 1, 000, 000 million chips I only received 2, 000, 000 chips.
crooked dealing of cards & slot spins
I was playing texas hold-em on Doubledown casino. I won 115 million chips fairly. After I won that amount, I was dealt AA AK & AQ for prob 300 hands in a row. That in itself is crooked, but to lose every single hand of Being dealt AA AK & AQ for 300 hands straight until my 115 million chips are gone is statistically impossible unless the game is being...
Read full review of DoubleDown Casino and 28 commentsshady bussiness practices
Every since I started paying for chips on Double Down Casino. The payouts on their games have dropped to almost nothing. They have blocked my ability to contact them and the last contact I recieved on a complaint with them was sorry, no compensation. Are they being investigated in any way and do they have any oversight by any government or by facebook?
The complaint has been investigated and resolved to the customer’s satisfaction.
giving free coins out
I have played doubledown casino for a long time, when you used tosay click here for different amount of free coins, all you had to do was click on the logo and it took you to the site, now all of a sudden you have to fill out this thing and that thing and I resent it. What my car is and what type of insurance i carry is none of your business, nor is it any...
Read full review of DoubleDown Casino and 8 commentsmy account has dissapeared with ovr 5million coins
my dobledown account has dissapeared with 5 million plus can you retrieve it as i play daily thank you barbara
The complaint has been investigated and resolved to the customer’s satisfaction.
I just lost 15.5M coins this morning. I play this game everyday and to earn daily bonus as well. And today, I login and all my coins disappeared. Does anybody know how I can get them back? Thanks.
On the evening of Tuesday 30/10/2012 I bought 3 times 35 millions chips for 145€ which were debited from my bank account, I played slots machine, first "thanksgiving slots" I had the acorn bonus tomore than 100, then I played "horoscope slots" I had free spins virgo and I did all the stars, I won a total of 128 millions chips, then I wanted to play "fireworks" and before I start the application is blocked, I return home on facebook to unlock and then when I came back on doubledowncasino all my chips had gone, I found myself at the starting point before I buy chips : 3 millions chips. I think doubledowncasino are thieves, so either you make me 128 millions chips or you repay me my 145€. I tried to contact DDC but I did not answer, I intent to file a complaint for theft, I have already contacted a lawyer friend in Paris. I want a quick answer. According to several players is often happened. Michèle KLIPFEL
Why my 15Million won on a 2nd price slots tournament lost?
Have same issues. When you complain it gets worse! My winnings dropped from +75 million to a negative!
where is my pay
You did get my email letting you know this is what I get when attempting to submit form.I've tried numerous times. Again, I'll ask isn't this the same place where the form would go to? I am asking again, hoping for a resolution. Thank you Paul
Error creating customer support account
This is what I get going to where I was told to go. Isn't this the same place? Can someone please help w/ this problem?
First problem, night before last, 5/13/2012 entered a tournament, selected spin, first turn, got, tournament over, and that was it, The entry cost, 1, 000. Figured it was a fluke, Tonight, placed 9ntb, in 50 players tournament 3074129, never got the winnings. Unknown, @ the time, I entered tournament 3074106, entry cost 1, 000. Was cut off during this. For the next 20 minutes or so, kept reading messaage doubledown is upgrading, thank you for your patience etc., etc. That is 202, 000. that just slipped away. Can this be resoved asap? Thank youst problem, night before last, 5/13/2012 entered a tournament, selected spin, first turn, got, tournament over, and that was it, The entry cost, 1, 000. Figured it was a fluke, Tonight, placed 9ntb, in 50 players tournament 3074129, never got the winnings. Unknown, @ the time, I entered tournament 3074106, entry cost 1, 000. Was cut off during this. For the next 20 minutes or so, kept reading messaage doubledown is upgrading, thank you for your patience etc., etc. That is 202, 000. that just slipped away. Can this be resoved asap? Thank you Paul Thurman
--- On Wed, 5/16/12, [protected]@doubledowncasino.com wrote:
From: [protected]@doubledowncasino.com
Subject: Contact #[protected] Created
To: "[protected]@yahoo.com"
Date: Wednesday, May 16, 2012, 9:18 PM
Hi jessica,
Thank you for contacting DoubleDown Casino.
In order to better serve our customers, we ask that you use our contact form for submissions.
You can find our Help Center at the following URL: http://support.doubledowncasino.com
Thank you for your business. We look forward to helping you. Please contact us through the Help Center contact form.
Contact Information:
Contact #: [protected]
Date Created: 5/16/2012 06:18 PM PDT
To update or check the status of this Contact:
Go to: https://support.doubledowncasino.com/link/portal/16049/16056/Ticket/346214
Log in, and you will be automatically taken to the Contact page.
Best Regards,
DoubleDown Casino
www.doubledowncasino.com
There is nothing honest about this site. It's blatantly obvious the games are unfair. Like how DDC says the odds winning do not vary based on the amount that you bet, as you probably know that's simply untrue. I once sent a them a report for them to explain why they make that claim. This is there answer "The greater the risk the greater the reward" that answer is an admission that the odds do change according to how much you bet. In many ways DoubleDown Casino violates all social and professional expectations of fair play and engages in unethical business practices. In my opinion DoubleDown Casino is a company that is lacking the basic moral principles necessary to run a on-line gaming site.
Thanks for sharing this. I recently had to fill out a form and spent an enormous amount of time trying to find an appropriate I've forgotten the last time I filled out a form on paper. I mostly use PDFfiller to edit. You can easily fill IA Class D Update Casino Operators/ Not-for-Profit here https://goo.gl/vwqQiU
Yesterday I bought 36 million chips and played Orange in the Black
this morning with betting on 250, 000 chips. I was really upset that
the 4.5 million chips I won was not added up to my balance, and then
the following small numbers of winning chips were continually not added
up at all, so I quit playing it right away.
This is not the first time it happened to me this morning, and I had
to forego that kind of losses I had in the past. But now I can no longer
tolerate it as I consider this as a robbery. I can’t allow myself wasting
the money.
Would you please explain to me why it happened like this? If I don’t
hear it from you, I will probably have to stop buying chips and not
to play it any longer. Not worth of feeling ripped off!
I went on DoubleDown a few days ago to collect my daily spin and a free gift spin from a friend. After the two spins, the over 7 million in coins that I had earned playing the games and previous spins was lost and the only coins I ended up with were the two spins for that day. I would like all my coins back. I will not buy coins ever again if you are going to take away from me what I earned playing the games.
Sincerely,
Norma Franklin Sauer
mt email address is SHEILACONROY@FIBREOP.CA I GET NOTHING FROM YOU IN EMAILS AND THEY SAID I WON MONEY ON A GAME YOU HAD ON FB. They said the only way was they would send an email which they didn't. This was always the best game and now nothing works out for me. Please make sure my e mail is recorded there so I can get what is offered to me.
I played the red rose tournament and I placed first and I got 10, 000, 000 coins just as the same as the second, third and place, how is that fair when I payed 10, 000, 000 coins to enter. The tournament entry list says that first place gets 1 billion chips, so you better give me what is rightfully mine or I will be spreading the news that you guys are thieves and robing people from the right rewards
dear sir, im claiming the gaming chips for the slots today. please hurry now. I want to be eligible for the pay-outs and the lottery pay-outs too. the big lotto jackpot game to$125 million dollars and the chips listing are the free prpmos are 200, 000 chips-JGCDBT, 250, 000 chips-PGLBZN, 1 million chips, and 3 million chips available-XNRXDR and I want to be the next winner for slots powerball 7 time winner at $125 million dollars. thankyou, thankyou, for the free promos for these events and keep intouch for the tournaments too. thankyou, iris v. Campbell and i.campbell@gmail.com
I did not get my free spin today, November, 4, 2014; and it seems lately that every time I have a large amount of monies I get this disconnected thing; it will say lost connection; retry or something; one day very recently I had over $1, 000, 000 and did not get credits; what is the problem?
I too say why do they have to be so tight after you do purchase. I will not purchase any more either and just do the free. I think they have lost a lot of people over this and I hope a lot more.
The game froze up and then it took all my chips! Please give them back! This is an on going problem with this game. It happens on the spins...Not only does it take my spins but all my chips. This is the Davinci Diamonds Dual Play. I had 1, 889.00 points plus my bonus spin. All of it gone.
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DoubleDown Casino emailssupport@igt.com100%Confidence score: 100%Support
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