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4.1 1273 Reviews

DoubleDown Casino Complaints Summary

8 Resolved
275 Unresolved
Our verdict: If considering services from DoubleDown Casino with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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DoubleDown Casino reviews & complaints 284

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10:08 am EDT

DoubleDown Casino your ripping me off again...

Your taking my money and laughing all the way to the bank. Again today I had to buy chips to play your game. Now I shouldn't have to if I was paid for all the games I have won that you gave the pot to a person with a lesser hand. YOu tell me how is this fair? your little box doesn't register the correct amount. Played this morning andlost big time and when it started to turn around and I started winning again you ripped me off and gave my big pots to a lesser hand. I want to be compensated for what I have lost and then some for the aggravation that you have caused me. Please take care of this problem now... have a great day you ruined mine...

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8:13 pm EDT

DoubleDown Casino didn't get paid when winning games

The last three weeks that I have played poker -5 card 7-card-and Omaha poker I have continuously gotton ripped off. I would have a hand that was greater than the one that they paid on. example I had a full house and they paid on a pair. I had a flush and they paid on two pair. etc.. etc... Now the reason I et on these hands is because I feel I can win and y all rights I did but not according to doule down. I have complained and complined about this and nobody is listening to me. I want this website to straighten out it's act and do the right thing and fix it so we can continue to go there fro fun and entertainment. please help me and all the othersthis website is ripping off. I work haard for my money just like you do. thank you so much and have a nice day

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8:58 am EDT

DoubleDown Casino not getting paid for winning hands

Hello for the last 2 to 3 weeks I have played poker at this wesite and I have truly een the winner many many times only to lose to a lesser hand. this website has not learned how to count cards and I'm really tired of not getting my just due. It has happened to me over and over again and already at least six times this morning. I am going to the FTC today to see what they can do and just wondering if you can help me take this website down for I know I'm not the only one this is happening too. thank you for ou time and have a great day

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3:17 pm EDT

DoubleDown Casino they don't know how to count cards

Hello... For the last three weeks I have played poker on DoubleDown Casino. And I am good at it. The problem is that whatever the cards that show up in your hand and on the oard don't compute with there system. today in Omaha texas for example I was dealt 3-5"s and a 7. right away it said I only had a pair. the next card that came on the board was another 5 and a 7 but I'm going for the 4 of a kind. But again it doesn't register the correct amount in there system and I bet bet bet and lost to a pair. now this isn't just happening once in awhile I could handle that it's all the time. I understand it's only a game but we all are in and playing to win. when I win I want to be paid for it. it's only right. I am calling the FTC on Monday and talking to them but if you have any suggestions I would appreciate what ever you have to say. I know this is happening to others and don't know if they are saying anything about it. just want what's due to me it's only fair and we should all play fair the game especially. Thank you for your time and you have a great day.

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Update by Diane Bloomquist
Jun 02, 2015 10:01 am EDT

Good Morning...Maybe for you... Again DoubleDown Casino you cease to amaze me. NOw again I had to buy chips. I played your game for about an hour and lost every game. not your problem...ut when I finally had some winning hands you did it to me again and ripped me off because the cards don't match what you put in your little box. I am so tired of your taking my hard earned money. Yes I can go to another website but why should I have to? Fix your problem please... It's just not fair and I want to be compensated... not only am I having a bad day in cards but you ripping me off on top of it is alittle extreme. Please correct this problem and pay me. you have a great day...wish I was...

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4:41 am EDT

DoubleDown Casino they are ripping me off

I have been playing poker at double down for a few years now and the the couple of weeks when I have had a good hand and truly should of won the game doesn't know how to count cards. example I just was dealt 3 queens and a six and it registered 2 queens and I stayed in like all the other times I.ve had a good hand and a queen came up on the board which then I had 4 wueens and lost to a straight because they can't count cards. this has happened to me not once or twice a day for many weeks and I have complained about and it still is not fixed. I am so tired of playing and betting and losing when I was truly the winner. they have to be stopped. please help me.

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8:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DoubleDown Casino all games

I can get the the Doubledown Casino website up but it will not bring my personal details up and I have over 1 million chips that I have paid for but am not able to use, this has been happening for the last 2 - 3 weeks. I complained that I had pald for my chips through email and they told me to use this site to put in a complaint. My email address is [protected]@xtra.co.nz

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shan1083
sanctuary point, AU
May 01, 2015 8:46 am EDT

Purchased chips and did not recieve them wtf

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Mrs. Shirley Gaughan
, US
Apr 10, 2015 12:58 pm EDT

I purchased 24, 000, 000 coins over an hour ago and still have not received them. Is this company reliable or have I been cheated? I want a direct answer because I will report Double Down Casino and blast it all over social media!

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susan martini
newyork, US
Nov 09, 2014 7:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I try to enter into the tournaments and the money is taken out and I cannot get in this has happened a number of times and they do not return the money. Isnt there a way to correct this and reimburse the money I lost5f3fa

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PAT RICIA BROWN
Bancroft, CA
May 14, 2012 2:44 am EDT

paid for credits for doubledown casino game in the amount of 100.25 $ AND DID NOT RECEIVE THEM TO CONTINUE PLAYING GAME IN THE PROCESS OF GETTING MY MONEY BACK OR SEEING THESE CREDITS APPLIED TO MY GAME HOPEFULLY VERY SOON !

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Franchille Oglesby
Garfield, US
May 05, 2015 11:42 am EDT

I payed 38.00 but you did not put itdown pay-pow payedit

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Franchille Oglesby
Garfield, US
May 05, 2015 11:40 am EDT

pay pale payed for my chips but I didn't get it ipayed 36.00 Franchille_oglesby@yahoo.com

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sherry didomenico
Barrington Hills, US
Nov 16, 2014 2:28 am EST

I was playing the slots and had over 8 million chips, then all of a sudden i had 4 million plus. What happened? Could I please get my chips back? i just received my usual daily chips which just put me slightly over 5 million, please return my other 3 million. Thank YOU

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8:57 am EDT
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DoubleDown Casino gold coins taken away / level retracted

On Double Down Casino-on line game- I had thousands of gold coins earned from playing the on-line game. Several hours later, I had only 4 coins and my level of expertise had been decreased from 16 to 12-13.( this was approximately August 20th) Yesterday the DDC put $1, 500, 000 in my funds to play with. I feel like I should have been given more because when I was at level 16, I was suppose to receive $10, 000, 000 which I didn't. I am not the only one having this same problem. I would appreciate any help because DDC is my favorite game. I have been playing it a long time with no problems until now.

Thank you

Deborah Jones

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Earl Ribaudo
Duluth, US
Dec 02, 2013 6:10 pm EST
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I want to know what happened to all my points? I had over seven million one day and the next none. Same with all the games I play. This really ticks me off, I played long to get these points and now they are gone. Not to happy!1

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nktrnlomen
, US
Mar 15, 2013 2:35 am EDT

For some reason my DDC won't load anymore. I downloaded the app on my iPod in which, I'd log in and play daily. It's been 1 week now that I've not been able to play! What is going on?

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Yoder Alvin
Colorado Springs, US
Jan 19, 2013 3:44 am EST
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Lost Over 100, 000 coins playing one of their casino games. It got stuck and to pay out over 140, 000 +. Hoe they will fix the problem Otherwise I will keep on till they fix it

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John E> Brown
, US
Dec 09, 2012 7:35 pm EST

Does not calculate wins right. Cheated me out of over 1m chips just today alone. If you win 45, 000 chips gives you credit for 45. I am going to quit playing this game.

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Nena Scott
Burns, US
Nov 01, 2012 3:03 pm EDT

for 3 days i have gifts w/ the wheel coming to me it shows on facebook but go to receive the spins & none show & cannot contact Double Down Casino contact page comes up error

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jhabib12
, US
Jul 09, 2012 6:14 pm EDT

I purchased facebook credits on Double down casino and bingo by Ryzing and never recieved the credits for either, but the amounts came off of my credit card

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mjla123
Greenwood, US
Apr 20, 2012 11:40 am EDT

gave them $18 for 2.5 million chips did not get chips, reported to facebook pay accounts they said money would be refunded to card, it never was.

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patricia laureano
Cleveland, US
Jun 24, 2012 7:18 am EDT

not able to send gifts

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9:51 pm EST
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DoubleDown Casino chip I was playing with disappeared

I was playing slots on double down casino today 1/31/14 and left game open and went to do something and came back and was going to continue playing and my game was blacked out and when I went back in to add another 200K to my total, my original total was gone and all it recorded was the new 200k that I just put into my account. I went out and back in and still no results of my original total was to be seen. It deleted all my chips which was around 900K and I thought it would be about 1, 100k with the 200k that I just put in but to no avail. The only thing that shows up is the 200k in my account. Will you please adjust my account for me because I played hard to get that amount that I had before it was deleted from my account. Please help. In the meantime, I am going to start playing with the 200k I just put into my account. I hope to hear from you soon. My name is Wanda and my account is registered through facebook to double down. My email is [protected]@att.net. Please notify me through my email account. Since my play was blacked out for some reason, I cannot send you a photo; but hopefully you can go back on your records and find it.

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10:11 pm EDT
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DoubleDown Casino purchased chip package. did not receive it

On October 31, 2013, I purchased a chip package from DoubleDown Casino on Facebook for 59.00. That would have given me 70 Million in chips as it was during their 2x sale. Needless to say, they took the money from my account and failed to credit my account with the chips. I have reported it to both DoubleDown AND Facebook to no avail. I asked that the money be refunded t my account since I purchased a different chip package a few minutes later that WAS credited to my account. Now I don't care which I get, the chips or my money back, I just want one or the other. If they are going to pay the chips, I want the entire 70 Million chips that I paid for during the sale, not the single amount that I would get now. I DO want this issue rectified though! I am not the only one that is having this issue with DoubleDown Casino! I can be reached at e-mail [protected]@yahoo.com, I do not have money to throw away or to be stolen from me from a huge company like them, they made 13 million in profit last year, do they have to steal from the poor folks that help them make their money?

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6:43 am EDT
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DoubleDown Casino lost credits

About a week ago, i had almost 20, 000, 000 chips on double down casino. Truly enjoyed playing the games. When attempting to play, I was asked several times to log in on Facebook, which I had already done. Finally, I was in and discovered my multi million credits had been reduced to 36, 000. I e-mailed double down casino problem reporting twice and did not receive a response. Where do I go from here? If anyone has any ideas, please let me know.

Bill Matson

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10:01 pm EDT
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DoubleDown Casino chips

At 8;08pm I was playing da horoscope game I had 48, 372on da game then I won 120, 000 nd it didn't register nd at 10;20 pm I used da code gift it say I received 1, 000000mil. Chips but I didn't get them u can check dis I did all I was required to do I love dis casino even though it makes me mad at times I still play every day
Thank you

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annpeters
, US
Sep 19, 2015 9:40 pm EDT

hi i did the 10 mil promotion on my page, , bought something, , did all asked ofr me, didnt get any chips, ,

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Rebecca Matheson
Paso Robles, US
Mar 26, 2015 1:43 pm EDT

just want my chips I payed for thank you

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Rebecca Matheson
Paso Robles, US
Mar 26, 2015 1:42 pm EDT

I just bought a $18.oo for 3 million did not get them bought another and got thrm you owe me 3 million chips please post them

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Hedwig Goodall
Copperas Cove, US
Aug 04, 2014 9:13 pm EDT

My coins despairing all the time, level up don't work. I don't like to buy coins because they are despairing all the time. Pleas fix the problem. Thank you

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Mick DeBernardo
West Newton, US
Sep 05, 2013 10:47 pm EDT

I had over 900, 000 points and I left the computer and when I came back they had disappeared, all but 56, 000. What is going on?

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7:22 pm EDT

DoubleDown Casino fudging and

The ipad app for double down is full of problem like, regular shut down, freezing and no other option than maximum bet works otherwise the system shut down. You can delete, turn off the ipad, turn on and download again the application.. It just does not work
But the worse... Is that double down is stealing and fudging the chip balance.
I had about 430 millions chips, turned off the app and later came back... About 50 millions were missing, it happend another time and the last time I had over 150 millions chip balance... Turned off and about 15 minutes later started again... My balance was negative !? Over 60 millions (See picture). I wrote to them.. No answer, they simply ignore and now the balance is magically over 5 millions chips.
Double down is either hacked or has no control and or they are crooks

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JeanieA
, AR
May 18, 2013 9:24 am EDT

Same thing happened to me. But I'm still waiting for my missing chips! I paid for these chips so it's akin to stealing my $!

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2:31 am EDT
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DoubleDown Casino - missing chips

i had 12 million coins when i logged off of double down casino. when i logged back on 6 million were missing and i cant get them to give them back to me, they are saying they can not verify the missing chips which is bullcrap, they know they took my chips and i want them back, they are becoming more and more of a rip off, every time you turn around they are...

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4:35 am EST
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DoubleDown Casino 95% of my chips disappeared

I have a double down account on facebook that I have faithfully maintained for nearly 10 months on the daily basis.My account did have well over 20 million in chips in it until tonight. Now it had less than 500, 000 chips in it. I realize it's faux money, but this game honestly have saved me a lot of money. I am a widow that is nearly 80 years old. Before my sister found & introduced me to this game, I was quite a regular at the casino's & to the lottery. I haven't went once since I started playing this casino. Is there anything that I can do? you can reach my niece Lori (I am hard of hearing) on the phone at [protected]. Her email address is : [protected]@yahoo.com she helps me do all of these things & understands more @ technology than I do. Thank you for your time, June

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tony bennett
Little River, US
Aug 17, 2014 7:20 pm EDT
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I had the same problem. I lost 85 million dollars and there seems to be no way to contact them. I am po'ed. This is no less than a crime since I purchased with cash many of these dollars.

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Scott Hanna
Wooster, US
Jul 04, 2014 1:19 pm EDT

On June 11th 2014 my girlfriend Darlene Pennington bought $100.00 chips. My name and e-mail is scott_hanna621@yahoo.com, my problem is, I was playing the game cats, I had over $320, 000, 000 in chips the game said re-connect, so I did, when the game came back on my chips were gone, needless to say my girlfriend was angry when no one would response to our complaints, she contacted the B B B. Double Down Casino, has responded by asking for my e-mail. This is my second complaint on this subject. I realize you are a very busy company, but you should find an easier way to solve these issues, it's been almost a month. I hope we can resolve this problem now.Thank you, Scott Hanna

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Lynnda J Curran
, US
May 29, 2014 10:45 am EDT
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I bought chips on 5/28/14 for $18.00. I got carged and received my chips. Today I gor charged again and received chips. I thought I bought only one time. How do I get this stopped? I don't know how to contact them - please help befor e I get charged tomorrow THANKS

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jr29764
madison hgts, US
Sep 04, 2013 9:28 pm EDT

please ...lost all my chips had 25 million Then they were gone

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jr29764
madison hgts, US
Sep 04, 2013 9:26 pm EDT

please help...

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jr29764
madison hgts, US
Sep 04, 2013 9:26 pm EDT

loss all my chips? What happened had @5 million was playing now there all gone? the_reynolds_house@yahoo.com

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11:48 pm EST
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DoubleDown Casino loss of funds & app

I played DDC for several monthes before I finally got used to playing, winning, and leaving the game ahead daily, learning to utilize the gifts and saving them up. then when I played black jack I would bet to what I could afford to lose and if I won i would leave DDC and play one of my other games.
Then last week I got down to 2.5 mil. and was on a winning streak and went up to over 13 million when I left the game after a nice win and logged off.
The next night I came back and could not get my computer to load DDC app and I tried every night for a week and could not log on so I played my other games.
Then last night i ask for help to get on DDC and got Ideas like clean my cauch and I finallygot on but all my funds were gone.I made my report to facebook twice this week and wrote to DDC twice at different locations to try and remety this problem and get my 13-14 million back into my winnings were it was removed last week .hope you can find out why I lost my app and my funds?

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Janet Daniel
Helena, US
Jul 01, 2015 8:12 am EDT

While D.d. Was Down Lastnight. 6-30-15 I Couldn't Get Or Give My Spins..so I Lost Chips There. Then When I Return This Morning... My Return Bonus Is Back Down To 1000.00 ..I Had It Up To 25, 000.00 Please Credit Them Back To Me .Thankyou For Your Help..

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lana bogner
Sand Springs, US
Sep 14, 2014 7:08 pm EDT
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i lad 5 million points disapear from my account on saturday night why lana bogner

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dawg621
Wooster, US
Jun 12, 2014 1:31 pm EDT
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I WAS PLAYING CATS, THE GAME MESSED UP, IT SAID RECONECT, SO I DID WITH COINS I HAD PURCHESED, I HAD OVER $320, 000, 000 AND WHEN IT CAME BACK ON MY COINS WERE GONE. I WOULD LIKE EITHER MY MONEY OR MY COINS BACK. THANK YOU.

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Palbutch
Northridge, US
Nov 08, 2013 7:01 pm EST

Pixies of the forest. The bonus win will say $660.00 and only pay 1/3 of that amount.
I really love the game but because of the problem I will not play any more.
Also, how can I play for free without joining face book
please respond.
Thanks
Palbutch

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jr29764
madison hgts, US
Sep 05, 2013 3:02 pm EDT

what happened

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8:06 am EDT
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DoubleDown Casino viruses and crooked company

Double Down casino On FACEBOOK is full of viruses and are rip off artists. Stay away from them. Their site is dangerous to your computer. Every time I have use them I have had spyware and malware put into my PC. They have their site set up to trap you into buying points and use you for other advertising without your permission.

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David Winkelblech
, US
Apr 13, 2019 5:02 am EDT

Whatever company took over this casino a year or so ago literally steals your money. Only a fool would play their crooked games. Used to be fun now you can just watch your money literally disappear.

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larrysprowls
, US
Aug 31, 2015 12:25 pm EDT
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It keeps throwing me out of the game, just me, nobody else and when I tried to contact them, they sent me a bogus email to contact them, how dishonest is that.

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larrysprowls
, US
Aug 31, 2015 12:29 pm EDT
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I sent a complaint in a while ago and you sent me a bogus email, that sent me to a site for all products to file complaints, how dishonest of you. My complaint is you keep throwing me off of the tesas holdem game, just me and nobody else and then can't contact me in an honest way.

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Elizabeth l Russell
, US
Aug 17, 2015 10:10 pm EDT

08-17-2015 9:45 pm bought promo on double down that gave me 200% more chips i picked the 8.00 pkg. that said 3, 000, 000 million chips instead of 1, 000, 000 million chips I only received 2, 000, 000 chips.

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DoubleDown Casino - crooked dealing of cards & slot spins

I was playing texas hold-em on Doubledown casino. I won 115 million chips fairly. After I won that amount, I was dealt AA AK & AQ for prob 300 hands in a row. That in itself is crooked, but to lose every single hand of Being dealt AA AK & AQ for 300 hands straight until my 115 million chips are gone is statistically impossible unless the game is being...

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7:54 am EDT
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DoubleDown Casino shady bussiness practices

Every since I started paying for chips on Double Down Casino. The payouts on their games have dropped to almost nothing. They have blocked my ability to contact them and the last contact I recieved on a complaint with them was sorry, no compensation. Are they being investigated in any way and do they have any oversight by any government or by facebook?

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DoubleDown Casino - giving free coins out

I have played doubledown casino for a long time, when you used tosay click here for different amount of free coins, all you had to do was click on the logo and it took you to the site, now all of a sudden you have to fill out this thing and that thing and I resent it. What my car is and what type of insurance i carry is none of your business, nor is it any...

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DoubleDown Casino my account has dissapeared with ovr 5million coins

my dobledown account has dissapeared with 5 million plus can you retrieve it as i play daily thank you barbara

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EmilyT
, US
May 20, 2014 10:14 am EDT
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I just lost 15.5M coins this morning. I play this game everyday and to earn daily bonus as well. And today, I login and all my coins disappeared. Does anybody know how I can get them back? Thanks.

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KLIPFEL michèle
, FR
Nov 10, 2012 1:06 am EST
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On the evening of Tuesday 30/10/2012 I bought 3 times 35 millions chips for 145€ which were debited from my bank account, I played slots machine, first "thanksgiving slots" I had the acorn bonus tomore than 100, then I played "horoscope slots" I had free spins virgo and I did all the stars, I won a total of 128 millions chips, then I wanted to play "fireworks" and before I start the application is blocked, I return home on facebook to unlock and then when I came back on doubledowncasino all my chips had gone, I found myself at the starting point before I buy chips : 3 millions chips. I think doubledowncasino are thieves, so either you make me 128 millions chips or you repay me my 145€. I tried to contact DDC but I did not answer, I intent to file a complaint for theft, I have already contacted a lawyer friend in Paris. I want a quick answer. According to several players is often happened. Michèle KLIPFEL

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john madrigal
, PH
Oct 26, 2012 8:00 pm EDT
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Why my 15Million won on a 2nd price slots tournament lost?

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Redlaz1
West Orange, US
Aug 19, 2012 6:59 pm EDT
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Have same issues. When you complain it gets worse! My winnings dropped from +75 million to a negative!

DoubleDown Casino Customer Reviews Overview

DoubleDown Casino is an online platform offering a variety of virtual casino games. Users can access a range of slot machines, video poker, blackjack, and roulette, all playable from a web browser or through a mobile app. The service operates on a free-to-play model, with options for in-app purchases to enhance the gaming experience. DoubleDown Casino's games are intended for entertainment purposes and do not involve real money gambling.

DoubleDown Casino In-depth Review

In summary, DoubleDown Casino offers a diverse range of games and a user-friendly interface, making it a popular choice for social casino enthusiasts. While it excels in providing a variety of games and social features, the lack of information on licensing and regulation may concern some users. The casino's focus on social gaming and its integration with social media platforms adds to the overall fun and communal experience.

Website Interface and Usability

The ease of navigation on DoubleDown Casino's website is quite good. Users can find games quickly and the menus are intuitive. The design and aesthetics are appealing with a vibrant color scheme that captures the excitement of a real casino. As for mobile compatibility, the site works well on various devices and there is an app available which makes gaming on-the-go convenient.

Game Selection

  1. Variety of Games Offered is impressive, with a wide range of slots, video poker, and table games available.
  2. There are some exclusive titles that can only be found at DoubleDown Casino, adding to its unique appeal.
  3. The quality of graphics and gameplay is generally high, providing an engaging gaming experience.

Fairness and Security

Information on licensing and regulation is not readily available, which might be a concern for some players. There is no clear indication of Random Number Generator Certification, but the games seem to operate fairly. The website appears to use data encryption to protect user privacy, though specific details are not provided.

Bonuses and Promotions

DoubleDown Casino offers various welcome bonuses and offers to new players. They also have a loyalty program to reward regular players, but the terms and conditions of these bonuses are not very clear and should be read carefully.

Customer Support

The availability of support is not specified, but there are multiple contact options including email and a customer service form. The responsiveness and helpfulness of the support team are decent, based on user feedback.

Payment and Withdrawal Options

As a social casino, DoubleDown Casino operates with virtual currency, so traditional deposit and withdrawal methods are not applicable. Transactions are made through in-app purchases, and the transaction speed is typically immediate.

Social Gaming Features

The casino encourages community interaction with features that allow players to play with friends. Leaderboards and tournaments add a competitive edge, and social media integration makes it easy to share achievements and invite friends.

Responsible Gaming

DoubleDown Casino promotes responsible gaming with options for self-exclusion and setting deposit limits. They also provide information and support for problem gambling.

User Reviews and Community Feedback

Overall user satisfaction seems high, with many players enjoying the social aspects of the casino. Common praises are for the game variety and the social features, while complaints often relate to the cost of in-game purchases. The trustworthiness of user reviews is generally good, but as with any online platform, should be taken with a grain of salt.

Updates and Maintenance

DoubleDown Casino regularly releases new games and updates. They are proactive with software updates and bug fixes. Information on scheduled maintenance and downtime is communicated to players in advance when possible.

Legal and Compliance

The casino seems to adhere to local gambling laws by offering social gaming rather than real-money gambling. They have an age verification process to ensure all players are of legal age. Details on compliance with anti-money laundering regulations are not specified.

Overall Experience

The key strengths of DoubleDown Casino include its wide game selection and social gaming features. However, the lack of transparency regarding licensing and security could be seen as a weakness. When compared to competitors, it holds its own in terms of game variety and social aspects. My final recommendation is that DoubleDown Casino is a fun option for those interested in social casino games, but players should be mindful of the virtual currency system and the potential costs involved.

How to file a complaint about DoubleDown Casino?

Here is a comprehensive guide on how to file a complaint against DoubleDown Casino on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

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