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4.1 1273 Reviews

DoubleDown Casino Complaints Summary

8 Resolved
275 Unresolved
Our verdict: If considering services from DoubleDown Casino with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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K
12:37 pm EST

DoubleDown Casino missing coins

A couple of days ago I bought a $99 package when it was 3 times the amount. I got 300 million instead of 100 million. I won 11 billion coins and I was ecstatic. I played until I was down to 9 billion and I logged off. When I logged back on a couple of hours later... I had 2 billion coins instead of the 9 billion. I contacted customer support and they say they cannot give me my money back. I feel so angry because this is my only form of entertainment. I have cancer and I get chemo therapy treatments 3 times a week. I am usually home because of my cancer. Playing double down cheers me up and it makes me happy. All I want is my coins back, is that so hard to do? I do not need this stress. Please have some compassion :(

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11:09 am EST
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DoubleDown Casino the entire game center

I have it downloaded on my kindle fire and have enjoyed it when it works. For three days it would not stay open. I log in, the wheel spins and no faces to my contacts then it Knicks me out. I deleted it and downloaded it again and it's okay but I lost my 30, 000, 000 credits. I'm asking that my credits be restored so that I can continue to enjoy your games

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3:41 pm EST

DoubleDown Casino unethical behavior

you are about the crappiest online gaming site I've ever seen. You addict your patrons, expect them to pay real money, don't give them a dam of a chance to win, and never give any money back in return. You throw a few chips their way and expect all to be made nicey. You really suck, you know that? is this the way you monetize your famous FAcebook, but taking advantage of gambling addicts? Pretty low-life if you ask me.

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12:45 am EST

DoubleDown Casino can never build up my winnings ever!!!

It has become clear that this game is just a waste of time... The only time I have ever won a decent amt in your casino is when you introduce a new game and at about day 2-3 of it being rolled out you loosen it up and I have a great night, win big and then it just stops, as a matter of fact.. All past games suck, nothing pays out ever again... Its really bad when you dump 10 million bucks in a wheel of fortune game and never get one "spin" ? It has become obvious to me and other friends that ddc is all about eating the money and asking for real money to continue play... Super shady : (

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6:21 pm EST
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DoubleDown Casino chips

This happened at about 9:00 pm 12/20/2016. I just entered my code for today and I had over a million chips. When I went to play the games. I had only a little over 500. What happened to all my chips. I love playing these games but come on. It takes a long time to make any chips and when you do, you guys just took them away.
I really want my chips back and to see the problems is fixed. Please refund my chips as soon as possible .
Thank you Patty
[protected]@aol.com

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Dorothy Willar
, US
Jan 09, 2017 3:07 pm EST

I have not been getting my guest points for the last few days. This happened before and it took ions to get it straightened out. Please set everything back up on my double down casino and give my my points and more if possible because of all the ones I have missed. Not fair. Hope it does not take as much time as before to fix.
Thanks
Dorothy

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7:29 pm EST
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DoubleDown Casino games spinning

When I first go into a game - Any game it spins fine for the first dozen times, after that it gets long spinning, slow and jerky! I just went to High Speed Internet and this doesn't happen on any other app! Just one more way to rip us off I'm figuring! Think I'll stick with High 5 Casino - definitely NOT the glitches DDC seems to experience on a consistent basis!

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10:39 am EST

DoubleDown Casino failure to pay out

While playing DDC on my Ipad, I hit a big win and the second it hit, my screen went white and it was thrown out. This happens often on my ipad and other friends as well. When it came back up, it had not paid me my win. I took a screenshot of it and sent my problem to Double Down, hoping to get me win from them... this is what they sent me...

Richard (DoubleDown Casino)

Dec 4, 09:45 PST

I'm sorry to hear that you may have missed out on a payout. That would obviously be immensely frustrating. We constantly test our games to ensure the highest quality experience for our players, and we have not encountered an instance where a payout fails to add properly.

Unfortunately, in this case, to prove that something had gone wrong, we would need a series of full-size screenshots or even a video capture.

In the future, if you believe you have encountered an error in the game, we recommend closing the browser window and relaunching. If you would like to report an issue that you are able to reproduce, please provide video so that we can be clear on the error.

We're sorry for any inconvenience, and we wish you the best of luck in the casino.

I've Spent over $1000 of my real money buying Chips from them over the years and this is what I got! I'm so SICK of this company ripping people off. Just read their reviews! ALL BAD

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5:23 am EST

DoubleDown Casino my game will not load for past month, vocab play on other people's accounts on my computer

was playing nov1.logged off and have not beem able to play since. It is not my computer as I can play and load other peoples account on my computer. When I contact ddc zendesk they say don;t know why and lookinginto it. This has been there answer each time. Did they lock me out of game or something?I really would like to know whats happening to their site. Would really like to be able to play again I am on level 19 almost to 20.

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1:02 pm EST

DoubleDown Casino pulse point. json and targeting. unrulymedia.com

thPulse Point.json and targeting.unrulymedia.com It gives you the option to open or save, its 53 bytes this shows up on the bottom of the monitor every time I sign on to Double Down through Facebook. Exactly what is it? its been happening daily the last couple weeks, and then when I play my game keeps spinning and takes awhile to stop. I also have a hard time getting the games to download. I've tried to capture the box that this shows up in, but haven't been able to. I want to know what its for, if it is for playing the games or spam, or trackers.

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Update by Mary Ann Bucci
Nov 22, 2016 1:03 pm EST

I would appreciate some information about my complaint. I would like to know what the above is for?

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5:56 pm EST

DoubleDown Casino casino game

I will never play your game again. I spent $99 tonight (and that is the money I would set aside to spend time with my friends) - It didn't take 45 minutes to lose it all. I get it's gambling but when every single game you play only gives you 3 bonus' and you don't get anything from them compared to what you were betting. I'm sorry, but that's bullcrap and I just want you to know - nice job getting my money for entertainment I thought I would have for a few hours. I promise you, I will never again play your games. It's not worth it and I would rather spend my money elsewhere.

Not too mention, if you add up what I actually spent over the past 2 weeks - it's stupid for something that can't do anything other than entertain you at home for a while. I'd rather spend my money somewhere that actually makes a difference.

I am no longer a fan - I actually thought if you "spend" money it might actually give you a slight advantage - it didn't. I'm done.

You actually do have the best online casino game there is but I'll be spending my money at an actual casino from now on - even if it is far away.

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4:13 am EST
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DoubleDown Casino doubledown casino

i purchased chips and recieved email confirmation of payment from my amazon acct. for 7 payments made to this app. i filled all of their numerous date information pages and provided them copies of amazon reciepts and copies of the forms i filled out even though they sent me email to verify i had joined the diamond club and then gave me 1million points as a bonus for joining and all of this they have never done anything but send verification they hed recieved a complaint they fail to recognize me or answere any of the numerous. emails i even had to create a new acct and login password to get here thier zendesk customer service is a ghost that cannot be reached even by going to zendesk who are a customer service network i believe is very legitimate organization . i have a hundred and 73 apps connected to just my amazon acct. alone and never have i even come close to this type of just blatent disreguard for a customer who has even provided them with the proof they took and recieved my 7 payments and then i disappeared to them my moneys free and if they make it difficult enough i guess most people will give up after a few hours. even with the points they gave free as bonuses i have spent 10 times the amount of time trying to get my points or money or any response to the matter then playing the game. i cannot comprehend such disreguard by people who are so large an organization. it is rude and incredibly dis hearting to have them treat me this way after sending me emails for years after i deleted thier app because it quit loading on my device, and when i return this is what i get on day one.!

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4:54 am EDT

DoubleDown Casino doubledown casino is as crooked as they could possibly be. they cheat at every possible way they can.

If you do hit a big pot you are totally cut off until all your chips are gone. When I hit a bonus that supposed to be, for example 3x25, 000, 000 plus 3 time this, I got a total of 45, 000, 000. after this they took all the chips. If you bet more than the minimum you will be cut off, My wife bought chips and then our credit card was charged two more times without her approval, with no chips added, we had to cancel out the card to stop this. these people should be prosecuted for theft and fraud. BEWARE OF DOUBLEDOWN CASINO.

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William Barnes Sr.
, US
Nov 15, 2017 6:07 pm EST

Double Down Poker is absolutely crooked, I realize we all have bad days but bad week after week NO WAY.I no there is no way my luck and skill is as bad as you make me look, you have me in some kind of category to keep me from winning, the only time you let me have a hand is when someone has a better hand. YOU ARE TOTALLY CROOKED !

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klmm
, CA
Mar 21, 2017 2:03 pm EDT
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I agree with every complaint by others. Double down does not give back even a portion os what I spend. Is this regalated by any laws. If not, the gaming commission should be doing a review of their practices. There is certainly no value for the money spent

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J
5:02 am EDT
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DoubleDown Casino the theft of chips that I clearly won.

Back on or around March 18th, 2016 I had a good day playing the slots.Built up to over 12 billion in chips.I logged off came back later and it was dropped down to 2 billion.When I contacted them I spoke to a man named Quinn (this was through messaging) who proceeded to tell me that they had a glitch in the system and that they added the 12 billion due to the glitch .So I informed them that was not correct that I had played and won those chips.He refused to compensate me the difference and at one point made a reference to me being a liar, which I believe the messages are still there.I even mentioned that if there was a glitch then is it possible it didn't affect me but showing you it did, I mean it was a glitch.He started patronizing me so then I started looking for a contact other then him.I couldn't find one until now so that is why my dates are a few months back.I was bothered by this treatment considering I have been a customer for quite some time and for them to act in that way bothersome.

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Dolli Walsh
, US
Sep 07, 2016 9:04 am EDT

Contact Ellen Degeneris show. Google it and leave a complaint. She sponsors them on her TV show and I am sure she would love to know they are ripping people off. Same thing happened to me.

Atlantic Steve
Atlantic Steve
Jacksonville, US
Jun 08, 2016 5:52 am EDT
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Something happened to me. You will be lucky to get anything back.

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4:36 pm EST
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DoubleDown Casino I won four games on sunday, january 31, 2016, but did not receive the winnings.

I was in the top ten of the following games on Sunday, January 31, 2016:

[protected]
[protected]
[protected]
[protected]

When I went to the winnings board instead of showing a positive number, it show a negative number. I did not receive my winnings of over 500, 000, 000. I would my score to be corrected!

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2:14 pm EST

DoubleDown Casino games

Double Down Casino says the game odds are completely random. This statement in completely not true. They clam slot games have a theoretically expected payback from 92.90% to 95.03% and is in accordance with fair gaming practices. Again this statement is simply not true. In my opinion DoubleDown Casino is engaging in improper unethical and fraudulent business practices and also violates all social and professional expectations of fair play. I feel DDC is also lacking the basic moral principles necessary to run a fair on-line gaming site. If you want to play their games I would recommend using promotion codes to get free chips.

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Daniel Johns
, US
Sep 03, 2016 12:06 pm EDT

The Blackjack Program on DDC is laughable - you can NEVER win by increasing your bet AFTER you have lost a large amount of chips.The hands you are dealt.compared to the dealers cards are just ludicrous.It leaps off the screen saying " you cannot beat this program, we have your measure" There is just no fun on this site since IGT took it over.They only have one thing in mind - to make profits...steer clear of this very high level SCAMMING site at all costs!

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cynthia3256
, US
Jun 22, 2016 3:06 am EDT

I entered into 2 tournaments in treasures of the pyramid it took my money but keeps saying re-enter and does not allow me in could you please reimburse me 200, 000 coins

ComplaintsBoard
R
4:04 am EST

DoubleDown Casino buying chips

Once I started buying chips my daily free chips numbers dropped significantly. And it has gotten so bad I only get a paultry amount nowadays. And the free chips go quickly. Usually 10 to 20 spins at minimum bet. Never ever buy chips you will regret it. The more I have spent the worst it gets.

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IrishPrinz
IrishPrinz
, US
Feb 10, 2016 5:14 am EST

Don't always get my daily bonus I notified them and they said they were sorry about my problem but there was nothing they could do...need more betting choices.

ComplaintsBoard
K
9:18 am EDT

DoubleDown Casino took money from my account today - no authorized

Today I checked my bank account and facebook double down casino took $99.00 from my account that I did not authorize. I did authorize $99.00 yesterday, 9/21/15 but not again today. How do I get that back?
Katie burns-lesher
Po box 167
Delhi, ia 52223

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6:20 pm EDT
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DoubleDown Casino paid for chips but did not receive

6/27/2015 doubledown casino took 3 payments for chips from me but never gave me chips...used visa gift card #[protected] exp. date 04/2-- 18 dollars for 6, 000, 000 chips...2 payments of 3 dollars for 600, 000 chips. would like my chips please.

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deb sass
Lawrenceburg, US
Apr 03, 2015 12:14 am EDT
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I have given so much of money to double down casino for it only to and not give back

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MkStItCh
West Seneca, US
Jun 27, 2015 7:27 pm EDT

You just posted your credit card info on a public site... Not smart

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deb sass
Lawrenceburg, US
Apr 03, 2015 12:17 am EDT
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please refund money given to you
my whole family plays with you

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D
6:06 pm EDT

DoubleDown Casino they don't know how to count cards

Good Day... The last 3 weeks everyday I have been ripped off by this website. I have purchased chips and when I've had a winning hand I bet it like crazy only to lose to a lesser hand. Like just now I had three sevensw and a pair of kings I et it and lost to a flush. This isn't right and I want to be compensated.. I am not here just to give my money away and this website has like I said doing this to me every day. How can we make them stop and correct there problem. they have a little box with a list of what your hand is and it doesn't register. Like when I was dealt three sevens and a king and another king came up it only registered three of a kind instead of a full house and I lost 100, 000 in ethat game alone. Please if you can do something to make this website do right and fix there problem I would appreciate. take care and thank-you.

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brendabearden
purdon, US
May 14, 2012 11:48 pm EDT

This was on my email yeserday, someone recently tried to log in to your account from an unregcognized device or mobil, because you enabled login notication your account is temorarily locked...Germantown Md.U.S., today, from firefox for win xp.I had recently purchaced a pkg. for 99.oo, I had 300, oooo(millon points) on my f.b., lost 2000000 some way, I have been hacked, what can be done about this.

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Michael PrimaverA
Philadelphia, US
Feb 17, 2013 7:29 am EST

I have put many of I tunes cards in this games only not to get paid.. I was charged on my I Tunes card. With no credits applied to my account. Please check my account just to see this is true? Thank you . My e-mail is coolyguy1927@yahoo. My facebook E-mail is mprimavera1@Facebook.com

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Willie Cater
San Jose, US
Dec 11, 2012 8:18 pm EST

My gifts dissappeared. Now I can't send or receive gifts!

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3:40 pm EDT
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DoubleDown Casino they will not pay me the jackpot I won

Date: Tue, 2 Jun 2015 19:00:26 +0000
From: [protected]@doubledowncasino1.zendesk.com
To: [protected]@hotmail.com
Subject: [DoubleDown Casino] Re: will not pay out I won a jack pot, yes it is not real money, but now they will not pay me the win, it read xxxxxxxxxxxxx congratulations you have won the Max and then i sat there for over a half an hour i turned it in so hthey could help me and nothing and now they are saying well did you take a photo of this win ..it is crooked and i did not know where else to file a complaint, because they are not going to pay me the win ..This is what they wrote me
Ronda (DoubleDown Casino)
Jun 2, 12:00
Hi Valerie,
Thank you for providing this information. At this time, I have been unable to replicate this experience. By chance, did you get a screen shot? If so please forward this to our attention, so our development can take a look.
We apologize for any frustration this may have caused you.

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DoubleDown Casino Customer Reviews Overview

DoubleDown Casino is an online platform offering a variety of virtual casino games. Users can access a range of slot machines, video poker, blackjack, and roulette, all playable from a web browser or through a mobile app. The service operates on a free-to-play model, with options for in-app purchases to enhance the gaming experience. DoubleDown Casino's games are intended for entertainment purposes and do not involve real money gambling.

DoubleDown Casino In-depth Review

In summary, DoubleDown Casino offers a diverse range of games and a user-friendly interface, making it a popular choice for social casino enthusiasts. While it excels in providing a variety of games and social features, the lack of information on licensing and regulation may concern some users. The casino's focus on social gaming and its integration with social media platforms adds to the overall fun and communal experience.

Website Interface and Usability

The ease of navigation on DoubleDown Casino's website is quite good. Users can find games quickly and the menus are intuitive. The design and aesthetics are appealing with a vibrant color scheme that captures the excitement of a real casino. As for mobile compatibility, the site works well on various devices and there is an app available which makes gaming on-the-go convenient.

Game Selection

  1. Variety of Games Offered is impressive, with a wide range of slots, video poker, and table games available.
  2. There are some exclusive titles that can only be found at DoubleDown Casino, adding to its unique appeal.
  3. The quality of graphics and gameplay is generally high, providing an engaging gaming experience.

Fairness and Security

Information on licensing and regulation is not readily available, which might be a concern for some players. There is no clear indication of Random Number Generator Certification, but the games seem to operate fairly. The website appears to use data encryption to protect user privacy, though specific details are not provided.

Bonuses and Promotions

DoubleDown Casino offers various welcome bonuses and offers to new players. They also have a loyalty program to reward regular players, but the terms and conditions of these bonuses are not very clear and should be read carefully.

Customer Support

The availability of support is not specified, but there are multiple contact options including email and a customer service form. The responsiveness and helpfulness of the support team are decent, based on user feedback.

Payment and Withdrawal Options

As a social casino, DoubleDown Casino operates with virtual currency, so traditional deposit and withdrawal methods are not applicable. Transactions are made through in-app purchases, and the transaction speed is typically immediate.

Social Gaming Features

The casino encourages community interaction with features that allow players to play with friends. Leaderboards and tournaments add a competitive edge, and social media integration makes it easy to share achievements and invite friends.

Responsible Gaming

DoubleDown Casino promotes responsible gaming with options for self-exclusion and setting deposit limits. They also provide information and support for problem gambling.

User Reviews and Community Feedback

Overall user satisfaction seems high, with many players enjoying the social aspects of the casino. Common praises are for the game variety and the social features, while complaints often relate to the cost of in-game purchases. The trustworthiness of user reviews is generally good, but as with any online platform, should be taken with a grain of salt.

Updates and Maintenance

DoubleDown Casino regularly releases new games and updates. They are proactive with software updates and bug fixes. Information on scheduled maintenance and downtime is communicated to players in advance when possible.

Legal and Compliance

The casino seems to adhere to local gambling laws by offering social gaming rather than real-money gambling. They have an age verification process to ensure all players are of legal age. Details on compliance with anti-money laundering regulations are not specified.

Overall Experience

The key strengths of DoubleDown Casino include its wide game selection and social gaming features. However, the lack of transparency regarding licensing and security could be seen as a weakness. When compared to competitors, it holds its own in terms of game variety and social aspects. My final recommendation is that DoubleDown Casino is a fun option for those interested in social casino games, but players should be mindful of the virtual currency system and the potential costs involved.

How to file a complaint about DoubleDown Casino?

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3. Writing the Title:
- Summarize the main issue with DoubleDown Casino in the 'Complaint Title'.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

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- Ensure the complaint is clear, accurate, and complete before submission.

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9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against DoubleDown Casino on ComplaintsBoard.com.

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