Complaint Rating:

BookIt.com

We choose book it to buy our tickets, hotel reservation to Orlando Florida, 2 months ago, by the time we get there, we found we had no reservations made, we call costumer service on book it, nobody answer, call the hotel we were suppose to be in, they had no information at all about us, until 4 am we finally decide to stay at another hotel having to pay for it, later on we contact book it and they confirm the hotel we were supposed to be, we get there and the receptionist told us we missed our reservations, they had schedule for last month, finally after 30 minutes waiting for an answer from the manager we got a room. we put a complaint at book it we wait forever after 2 weeks they said the hotel offered 2 free nights at that hotel, i think is ridiculous to have to buy a new ticket to fly to Orlando and use those free nights...

Book it said there is nothing they can do about it... Please don't use this company for any reason... They don care about u... and at the end u are paying more than any other company...