Complaint Rating:

Company information:
Orbitz
United States
www.orbitz.com

I booked a ticket from San francisco to phildelphia on 6/30 and i didn't receive my confirmation email. I called the customer service next day and the agent told me the booking didn't go though because i filled the security code of my credit card wrong. I will have to book another ticket. I double check with the agent to make sure they won't charge my first booking. The agent said since it didn't go through i won't be charged. So following that night i found another ticket from oakland to phildelphia since i also live closed to oakland airport. Just few days ago I found i got charged for the first reservation too. I called and talk to the customer service supervisor and she said it is because i filled my email wrong in the first reservation. She said i filled yahoo.coon. Anyway, they can't refund the money to me, but i can use the credit in a year. I just need to pay extra 150 rebooking fee. I learned that their customer service doesn't really help you, they just make everything worse. and now i am all broke!