Complaint Rating:

Company information:
Fox Rent A Car
United States

I have never been as disappointed, harassed, yelled at, terribly offended, threatened with very offensive words as I have been by the staff from FOX rental at their San Jose location, in particular a group of men with the names of Andres, Michael and Daniel. These men are very rude, unprofessional and in extreme cynical when it comes to attend a costumer with a complaint. In my case this is the fourth time I deal with them when they haven’t honored any of the rates I have brought along with me, these printed rates that I have presented, usually take a lot of trouble in finding in the internet, sometimes by searching for days at the time, they don’t care if you carry a print out which states very clearly, the rates shown there are final and non changeable, they completely ignore all of this and simply charge you anything they want arguing whatever excuse, from extra drop off fares to mysterious taxes.

Their webpage also advertises low prices and when it comes to make a reservation for the days they promote, they come up with an entire different and much higher rate. I once tried to call them to find out the reason they quoted this advertising differently, and they told me their rates change by the day, but in my opinion, they just don’t want to help out and have the best excuse to ignore any complaint. I never got a satisfactory answer or solution from them. I consider this a complete and horrible scam.

I would never rent back from them, it is not worth the money you save, I much rather pay more and receive a good service from another company. It is a shame that after so many complaints I made, and even some of the complaints I read in these sites, they cover up for themselves; their supervisor protects their behavior, and they do absolutely nothing about it. They continue allowing these same men work there piling up a number of complaints after sending you a lame message back making you feel like you deserved to be priced and treated that way. Their service is extremely deplorable, despicable, unethical and outrageous. I would strongly suggest for any costumer to NEVER do business with FOX.