Complaint Rating:

Company information:
Charter Communications
United States
charter.com

Charter Communications (Southern California) has the worst customer service across the board. I have had to reorder service 3 times in 9 months.

I have giving them my credit card 2 times for Auto Pay and it never happened. They never have pulled the funds from my account and have disconnected my service 2 times.

They now want to charge me reconnection fees for their screw up along with past due penalty fees. I have now been on the phone with them for the past 2 hours fighting this and they tell me the same thing..."this is what you owe, please pay, thank you!!"

This company ***, they are such a disconnect, I would rather get my teeth pulled then deal with them ever gain.