Complaint Rating:

I purchased a Rogers Wireless phone at Christmas and signed up for what I considered an appropriate package. The package was suppose to include 2500 sent text message each month. The package the representative signed me up for though, does not include this, I don't believe this was a mistake on their part. On my latest bill there is charges for $132 for text messages which are suppose to be included in the package I signed up for. IN taking to Rogers, they will not refund the charges saying I need to contact the store where I purchased the phone. The store says I need to deal with Rogers. Every month I have to call Rogers and deal with extra charges on the bill that are not part of the package that I did not sign up for and did not use. I find this company very difficult to deal with and I would not recommend anyone purchase any product from Rogers. I will be canceling my phone with them as soon as possible. In my opinion, they are nothing more than corporate thieves. DON'T BUY FROM ROGERS!!