Domino's Pizza
reviews and complaints

I went to domino's to try to acquire a job. The manager gave me and interview and she said that she would love to have me work for her. so she told me that i had to go to orientation on a certain day. So the day came that i went to orientation so i could have the cap and shirt and get briefed on stuff. The C.E.O who was briefing us on it was a complete fake she acted nice but was really rude. Mind you I understand a lot of places don't hire people that have piercings or tattoos i understand that. I have my tongue pierced and my top of my ear that's It. The C.E.O was talking to everyone who was there for orientation. There was one guy who had tattoos on his wrists. THere was a girl that had a cartilage piercing same what i had. the C.E.O said that piercings were not allowed so i said to her ok i will have a clear one for my tongue and i will take out the cartilage. She said that was fine. after everything was done we all left and i went to the mall bought a 60 dollar pair of dickies for this job and a 12 dollar clear ring for my tongue. Low and behold i get a surprising phone call from the Manager who hired me in the first place. She told me word for word "
Im sorry but the C.E.O said that you can not work for us.. I asked why and her answer made me blow a fuse. She told me that The C.E.O told her that she was not allowed to hire people with piercings or tattoos. But yet the other two people who were there had tattoos and piercings... the manager was really respectful toward me cause she didnt have any reason to not hire me. I honestly think that this whole situation was all discrimination. ESPECIALLY when the manager told me there were lots of people who work for dominos for her as we speak that have piercings and tattoos and sleeve tattoos up and down there arms. this was totally unfair its not easy to get jobs around here unless u want mcdonalds but please comment on this and tell me your opinion i think that its discriminating tward me. I used to work ad Papa johns and i never had a problem with the piercings

I had one of those coupons that was sent to my front door and coupon which is on a piece of paper says 1 large 2 topping pizza for $5.99 and $2.00 for delivery charge which I understood that but when the operator said that it had to be a $10.00 order or it couldn't be delivered and here on the coupon one day special which was Sept 21, through Sept 27, 2009 said no limit on order. I think it is wrong to put an coupon to someone and say only $5.99 and then actually be more to me that is false advistment. And on top of that complaint the operator whom answered the phone was rude and hung up on me and the customer service outline wasn't helpful either. I can fax you the coupon that was sent me if you call me and give me your fax number.

on saturday the 19th september 2009 rang up ordered pizzas went down picked up pizzas i oreded two pizzas i got home and thay were the wrong pizzas that had way too much sauce on and hardly any topping on it. I rang up and thay said bring it back down but i was too exhausted and it was too much an inconvenience i felt that with there attitude and lack of proffessionalism that i was not getting looked after...my dog did as i gave the pizzas to him...if no responce from management i will definitly be taking my business to pizza hut

How can Domino's Pizza tolerate one of their managers physically striking an employee inside the Domino's place of business and when the employee was struck their glasses were knocked off and when said employee bent to pick up their glasses the manager grabbed them by the "HAIR" and started yanking their hair. Why would a reputable company not see this as totally unexceptable behavior on the part of one of their mangers/employees?
I would also like to know why there are not random drug tests at the Domino's to possibly seek out emplyee's with drug problems?

I am a regular customer at Domino's Pizza (serving outlet - Baner Road outlet, Pune).
I ordered (a male representative took the order) for a pizza from Domino's Baner Road outlet, Pune. While taking the order i was assured that if the delivery is not made in time, there would not be any charges for the pizza (as per their 30 minutes time guarantee scheme), the pizza reached after 50 minutes and the delivery boy (Mahesh) demanded for the bill to be paid. When I told him that I was assured over the phone that the time guarantee will apply for this order, I should not be charged, he simply denied "rudely" with aggresive body language and asked me to call the Manager of the outlet. He asked me to make a call on a mobile number and made me speak to a person, who introduced himself to be the manager, this person told me due to Ganesh festival the guaranty will not apply. I asked for an explanation for giving me wrong commitment while placing the order, he simply avoided talking about it and asked me to pay to the delivery boy. When I said I will make a complaint to the company regarding them misleading the customers, his words were "Do it, it doesn't matter to us, do anything". I told him I will not accept the pizza as the information provided when ordering was misleading and I would not pay for a 'cold' pizza, he quickly reacted saying "No problem". I returned the pizza to the delivery boy who was equally rude to talk to.
I have had tremendous troubles convincing them on the 'time guarantee' scheme whenever they have deliver the pizza late. If you commit it, follow it.
I would like to see if Domino's Pizza, being such a reputed name, will take some action against such outlet/employees.

I am a regular customer of Dominos, staying in Sec-23 Gurgaon only one who delivers within 3-5 km radiusMy bill no is 90 order placed on 8/22/2009 at 1:59 pm which was delivered at 2: 59 pm i.e. exactly after an hours time.I ordered 1 Veg pasta Red Pasta & 1 Garlic bread with Jalepeno dip & a coke..now they have no time limit at all(as they say 30 minutes delivery time) & they are not only spoiling the rapport of the branch & when made a complaint on phone got an answer that this is not a big issue...Sounds good...what to do cannot understand...& the best part whenever you call it seems like you have called some local dhaba at the roadside..the employess working there cannot understand hindi so there is no question for English at all...I do not understand how could people like this spoil the chain by this & replying back that this is not an issue we will deliver like this only..It is the everytime story & nobody pays attention for this issue...this is just pathetic..

Jyotsna Rattan
Sec-23, Palam Vihar.Gurgaon

I used to work at this location a little while back. The poor customer service and illegal activities caused me to finally walk out on them. The previous manager, Shane Burke of Lakeside, cA 92040, (which sells and smokes marijuana in the store with minors present) transfered to another location and had is current girlfriend, Stephanie Sumner of Lakeside, CA 92040, hired at the location I was working at. She had no experience so I asked Shane how she became manager so easily and his reply was, "Because she is going to pay half my rent". So after several weeks of working with her and having her talk down to me and other employees while she sells drugs for her boyfriend and smokes the same drugs under the oven hood in the store and gets away with it, I just had to quit there. I really liked my job there until it became a front to hire friends and relatives that wont question you while you sell drugs to make a profit while your making the store itself lose it's profit. I brought it to the attention of the franchise owner several times with no action taken. Maybe the right person will read this and be able take appropriate action. Until then Stephanie Sumner will get away with dealing in Dominos.

Hello there,
My name is Milissa Noble Dean. I have been working for Domino's Pizza for nearly three years now. Working in Leighton Buzzard branch since from October 2006 till October 2008 then moved to Coventry and joined back Dominos here in Jubilee crescent branch. What happened is there is an Assistant manager named Matt who is now store manager sent me P46 as if i have resigned or something which i didn't he didn't have spoke to me at all, in fact when i tried to call him he didn't respond at all. i remember the last time I worked there he treated me as if i am his slave or anything when i asked him that i am having back ache can i rest for 5 minutes because i am pregnant he didn't allow me. I kept on working and then next week after i received P46. I have a very hardworking reputation in Domino's and was quite happy working for them. For further enquiry about my past work for Domino's please contact Leighton Buzzard branch store manager Damian Corrigan or even the Area manager Robin knows how my work is. This is such an inappropriate act what Matt done to me, or is this that I am pregnant. He can’t just sack anyone like this.
Please take some action against this issue.
Hope to hear from you soon
Many Thanks
Milissa Noble Dean
Staff id: 0457
Dated: 13 Aug. 09

First of all i'm working for Jason that owns dominos pizza in montevallo. He has took three of my checks i have not had a pay check in a month in a half. They yell at me every time i come in to go to work. They are cutting my hours. Also, They have gave away some of my hours without my permission. Jason told me he is going to make me quit so I won't get my pennies. I'm tired of being treated like garbage. Can you please do something about this please. I very disappointed in them.

i am a regular customer of dominoz pizza for last 4 years. usually i order twice a week. earlier the quality was good, but now these people supply a very quality pizza to the customers. side burnt black, hardly any cheese, lots of mayonnaise and lots of tomato ketchup, half cooked onions. it has happened not once but many times to me. i am not a tourist, i reside in goa. a proper citizen. even the advertisement that the company shows on television, they show veg pizza mania ad which includes 4 vej pizza's price 35/- per pizza. the pizza's what they show on television is double topping. and if you go to ask them the same pizza's what the company shows on television - the price differs and it is more. why the company deceives its customers? to earn a little bit of more money from us?
the pizza what they supply are in bad condition? the parcel box in tampered. the pizza's are burnt black in color. the pizza base is kept unbaked. why all these misuses, only to earn little more. the managers of these companies are careless, they dont keep a proper follow-up to these outlets and the young boys who are working here are taking advantage of that.
i want this note to be read by the dominoz pizza company officials and personally come down to calangute - goa - india, for the details why this misuse is taking place?
my name is chetan.
please feel free to communicate with me.
my email id: [protected]@rediffmail.com
my mobile : +[protected]

over the last few weeks have received vouchers that state tuesday nght pizza from $5.50 (traditional) have orderes the aussie both times and have been charges $5.90 what gives dont they stick to pricing on there vouchers.Have also tried there sticky date pudding it was burnt, black, dry as chips, and had bits of paper through out it.what a terrible thing these are.both me and my husband could not eat them and put it in the bin what a waste of $7.90.what are u going to do about these problems

My name is Miss.Lucienne.Davies, my partner and i love pizza and we can only treat ourselves once a month(we have 5 children) we usually have Pizza Hut but we decided to have a change and give Dominos a try.I phoned and ordered, and the pizza's were delivered very quickly. the food tasted fine-we had no complaints. We had 1x texas bbq (containing chicken..)with sweetcorn instead of onions, 1x chicken feast and 1 x garlic bread. we were both woken with terrible stomach cramps-myself at 4.20 AM and my partner just after 5 AM. The time as i am writing this is 14.00 and we are both still suffering. We have had severe diarrea, stomach cramps and pains, we both have pounding heads and my partner was vomiting this morning. The only other thing we ate yesterday was a cheese sandwich for myself and ham sandwich for my partner-these would not give us both this awful illness. The other extremely annoying thing is that we have 5 young children, the oldest 2 walked to school with a neighbour but the other 3 children(whose school is further) had to miss going to school as neither of us were ABLE to leave the house to take them in.Because of this, the children will get a black mark for their attendance, which reflects very badly on us. I have spoken to an employee called Adam at the Hoddesdon branch which we used at 11.00 am, after trying to get through since 9.am. He gave the name and number of the area manager whom i have called and left messages for several times today. He has not yet called me back. We both feel this is absoloutly outrageous how they can poison people like this and get away with it. We still have some of each pizza left, so would like to know if it should be sent off for analyzing? We do not want to be refunded with vouchers for the store as we will never eat with Dominos again-however we would like to be refunded in full and some kind of recognition/compensation for our illnesses-myself not being able to visit my family today, my partner for having to miss giving piano lessons, and our children fo having to miss school.

(cut directly from my Better Business Bureau complaint)

Attention: Better Business Bureau,
On June 25th, I placed an online order on domino's website. The order was suppose to be delivered from the store located at 1056 Alamance Church Road in Greensboro, NC. Around 20 minutes later I get a call that came through on my caller ID as “Spring Garden”. I answered and it was an older sounding man, who also sounded as if he was high on drugs and confused. He wanted me to verify my address so that he can head my way. I immediately stopped him and asked what for and where he was calling from. He told me he was calling from Domino’s. I thought that this was odd because my address was entered into the website correctly and his caller ID only said, “Spring Garden” instead of Domino’s. I told him he could go ahead with the address verification, but he couldn’t because he didn’t have my address. I thought this was odd because he had no way to validate what I was going to give to him. At this point, I was sure that I was dealing with some sort of a fraud issue. I then asked him if I could speak to the store manager. He placed me on hold and a young sounding woman got on the phone and said she wasn’t the store manager, but was the manager on duty. I then asked her to verify my address. She wanted to know what number I called from so that she could look it up. I told her that I didn’t call her, a guy called me. She removed the phone from her mouth and shouted out loud, “who was talking to this ###ing man”. She got back on the phone and I interrupted her by telling her that if this really is Domino's cancel my order and refund my money because I am now afraid that they will do something nasty to my food. She told me she couldn’t do that. I told her that I would not take their food because it is a fact to the general public’s knowledge that there has been at least one domino's in North Carolina that has done some vile things to customer’s orders. She then told me that those incidents didn’t happen at her store. She then proceeded to hang up on me.
I then called another Domino’s across town and asked for the District Managers phone number over the store I was having the issue with. He gave me the number [protected] and the name of the District Supervisor, which was Mike Scallion. I immediately called the office and left him a message with my full contact information. My wife then tracked our order on Domino’s web page and it moved from stage 3 “bake” to stage 5 “picked up by customer”. Our order # was xxxxxx and the total that was not refunded was $19.38. This is a lie because we never left the house. Honestly, we ordered our dinner from another pizza place that gave us great service. I ask that Dominos review their video tapes to prove that I wasn’t there. I went the evening with no phone call. The next day I called again and left a voicemail for Mr. Scallion. I then went the weekend with out a returned message, refund, or an apology. Then Monday came around and I called the office and his secretary that answered the phone said he was due in the building in 45 minutes to an hour from then. She took my name, number, and a brief description of my problem. I asked who his boss was and she said that it was a Mr. Brad Walker and he was unavailable to take my call also. It is now July 1, 2009 and I have still not received an apology, refund, or call back from the Domino’s Management of the Greater Greensboro, NC area. I would be more than happy to provide my phone call records as proof of my calls.
I would like the company to refund my order that I placed over the internet. I would also like Mr. Brad Walker to explain to me why I or any other consumer should continue to do business with his company when his employees are treating customer in such a manner as described above and his own upper manager is not returning phone calls to poorly treated customers.

Just recently, my family decided to get a pizza at this Domino's location. We ordered here once before, and did not do so for a while, because of the same reason we had a problem with this time also.
The pizza was made, it was all set, and than all the sudden, some delivery people came in after being outside, talking on the phone, driving their vehicles, and did not wash their hands. One of the delivery men opened the box of pizza and cut it, putting his unclean hands all over the pizza. Than he shut the box. The other delivery guy than randomly opened the box, and put his finger on the pizza, for no reason?! It was so odd. Why would they have delivery people come in from outside, not wash their hands, and come in and handle the food?

Hello,

My name is md chowdhury. I was a team member for that store and our store manager was ali. He is a man from same country, from I came. After he haired me he never pay my salary on time. For that reason I left from my job but he still didn't pay my whole salary moreover when I call or I go to store he use lot of slung word with me. Last I call to the store on 05-03-09 at around 3.30 but he told me if I call agian for my salary it will be so bad for me, i'am a mother #er and he alrady pay me.

At this point I don't no what to do. And what I could do. I have three childreen my wife. So I need my money. My question to dominos why they hire that kind of manager for a store who don't have any maner and respect for employe. We do work for domions not for mr ali.

My request, pls do some thing for me.

Last night, my wife and I decided to calll out for a pizza after having a hetic day. We calld out local Domino's as we had done several times before and ordered a Large Pepper and Onion Pizza. The girl who took the order over the phone was very courteous and pleasant and the pizza was delivered within 30 minutes as promised.
However when we started eating the pizza we found that it was worst pizza I had ever eaten. The crust was soggy, the sauce was tastless and there were hardly any toppings on it at all. The pepper and onions were sliced so paper thin, you could hardly see them.
We had ordered pizza from Domino's many times before, but this will be the last time.
I called the store I had ordered it from to file a complaint and was connected with the manager. When I advised him of my complaint and told him that I would not be ordering from Domino's again, he seemed shocked that I would not order again because of one bad experience. I asked him why I would waste my money on another order and he offered to have the pizza that was delivered picked up and deliver a new one delivered. I declined however. He told me that I could order from the local mom and pop pizza place or Pizza Hut and get their substandard pizze then.
I have ordered the same pizza from Pizza Hut in the past and I'll tell you, their pizza is far better in my opinion.

When you see a delivery charge on your delivery order from Dominos Pizza, it does NOT mean the driver is getting that fee! In this area the driver is getting about .85c of the $1.75 or whatever it is right now. Also, please know that delivery drivers are not getting paid minimum wage in this area. For anyone that has a moral feeling about how employees are compensated, I would recommend that anyone getting anything delivered from Dominos
contact their local store and inquire about how much the driver gets of the fee and if they are paid minimum wage.