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On 3-11-07, aprox. 7pm, I had a friend over at my new house ordering pizza from the above store . We had been painting all day and were in no joking mood. We placed an order, the only thing my friend got confused with was whether or not the street was ave. ct. etc. They actually called us back and said that we were calling in a prank, when after I verified that the street was Ave. I felt outraged, as they also said my friend sounded like a little girl trying to call in, she is 20yo, lives on her own as well. I feel we have been discriminated against. If need be I can provide that I made over 70000 last year and did not expect to be treated that way by Dominos. Has always been my favorite pizza joint, but until last night, not anymore. So, after that, we called another location for pick-up, only to place an order and actually went to pick it up, and they had no record of our order. Now i am not sure what happened there, but we did in fact have in our minds that we wanted pizza, and if we could not get it delivered, we would pick it up. So it delayed us that much more to have to input our order once again. All in we attempted to order the first time around 7pm, we were not able to eat until 930, as we had to drive to another store to pick it up, when in fact the other store could have delivered it. Do I need to show them my lease, my tax records, to in fact prove that I am an adult? I felt very offended by this, and am really quite ready to NEVER call Dominos again unless the poor service is made up somehow. I have also called the complaint office. THIS HAS BEEN BY FAR THE WORST ANY PIZZA FOOD JOINT HAS EVER MADE ME FEEL! How can Dominos tell if in fact that someone is of age over the phone? Do they hire psychics now? And the fact that they insisted on arguing about the matter, instead of talk to even me to settle it down, they still insisted on saying we were pranks. First off we were extremely hungry and having pizza delivered to my house was the most convenient solution. After taking over 2 hrs to order one large pizza and a crazy bread, I don't care how busy, I understand there is a waiting line, but this is just plain ridiculous. I do wonder if they were too lazy to have it delivered, maybe they were getting ready to close? Who knows but they still answered Dominos how can we help you, so therefore they SHOULD have had delivery service. I am so offended that a free pizza will not cut it. I WILL NEVER ORDER DOMINOS AGAIN IN MY LIFE, EVEN IF ITS THE ONLY STORE LEFT OPEN! Thats how outraged at this I am, I have never been this outraged at such poor service, no one has ever discriminated against me as much as this one store has. IT COMPLETELY RUINED MY NIGHT, I say THANKS DOMINOS FOR THAT! I will also have no problem writing a paper of this incident and see what newspaper companies around the country might like to hear about it. I am very articulate with a degree in Writing, so Dominos might look very good after I write and send my letter to as many newspapers as I can, also the BBB and many other resources to complain about POOR SERVICE.
Thank You,
Glen T. Y.
Hello, Im complaining about the very poor customer service i received on the 3rd June 07 at 6:45pm from Dominos Hollywood Plaza in Salisbury S.A from the staff, I found her very ignorant, rude & non co-operative when asked about the family deals. I then rang back asking to speak with the manager to make a complaint, I then realized when speaking to the person it was the manager I was talking to earlier, I wanted to complain about one of the female staff for the ignorant way I was spoken to, the manager stated that there is no female staff on accept for herself, I said to her (alex) manager "I ordered from your shop a family deal & didn't appreciate the way I was spoken to did you speak with me on the phone when I made the deal" she said "no" I said "you told me there is no other staff that are female on duty"so you lied, I said I would like to cancel my order now thank you, she Alex then hung the phone up without any oppologies what so ever. I think that is down right rude and ignorant and very unprofessional I have spoken to my manager from a government organization who deals with your company on a regular basis & will be taking our business some where that is appreciated. Thank you
Glen Yeoman sorry but you are a pompous idiot. Leslie Z, it seems u were dealt with by an inexperienced employee. The correct procedure would be to tell you at the start of the conversation what they did not have in terms of dough sizes. Then it would be up to you to decide on your size from what they had. If this had happened you would not have been able to get a x-large at medium price. There are many jokers who will kick up a stink and try get free food/cut price food out of it. These people have no respect for the employees of these stores.
If the coupon was to get a second pizza free then it is wrong of you to force them into giving you a second x-large pizza free when u are only paying large price for it.
On Monday April 2, 2007 my niece placed an order for a Large Brooklyn Style Pizza,via phone to the Dominos Pizza in Yadkinville NC. At the time of the order (employee) David, stated the store was currently out of dough for large pizzas so she HAD to order an X-Large. I called back and asked David if it was right that she was made to purchase the X-Large even though all she wanted was a large. He made the correction giving her the X-Large at the large price.
At the time the order was placed my niece informed David of a coupon through the local high school offering "Buy any pizza at menu price and receive an additional one of equal or lesser value free". David stated that he could not honor the coupon with the purchase of an X-Large pizza (that she didn't want anyway), after speaking with him myself, he was willing to honor the coupon.
The orignal order was, a Large Brooklyn style pizza with pepperoni and one with sausage. When the delivery arrived they were both pepperoni. The delivery driver called David from my home. David stated the order was correct and it couldn't be purchased with sausage. At that time I requested the corporate office number, David said we don't have a number to give you, in the store.
After reviewing the coupon taped on the box, we found that the pizza can in fact only be ordered in sausage and/or pepperoni and that our receipt read 1 Large pep and 1 large sausage.
We frequent this Dominos location quite often and i am outraged at David's attitude in this situation.