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1.4 1475 Reviews

Domino's Pizza Complaints Summary

132 Resolved
1330 Unresolved
Our verdict: If considering services from Domino's Pizza with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Domino's Pizza reviews & complaints 1475

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9:50 am EST

Domino's Pizza service

I went to one of Dominos restaurants and ordered a pizza there. I am allergic to onions and I asked them not to put onions in my pizza and they said ok. I ordered that way a lot of times and they always were nice and did as I asked. But this time everything went wrong. I got my pizza and noticed there were onions. Immediately went back to the counter and asked for another pizza and Dominos employee was very rude to me and said they will not make me anything unless I pay! The worst service ever! Left my pizza there and left the place. I'm not sure if I'll come back.

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8:31 am EDT

Domino's Pizza domino's in local politics

Dear sir,

This is in regards to order number : 142
Time of order : 05/21/2016 09:58:17 pm
Final total : 727
Payment type : cash
Trace no. : cash-[protected]

My residence is (as per google) 150 meters (2 minutes walking distance) away from your dominos outlet at narendrapur.

For the first time I placed an online order with the said outlet on 21.05.2016 at 9:58:17 p. m. for six pizzas, bill amount of rs. 727 (photo of bill enclosed). I tracked my order online, found the pizzas dispatched at 10:16 p. m. I received a call from [protected] at 10:28pm informing me that since the delivery person has to walk from the main gate of the complex to my flat at 2nd floor (a distance of 50 meters), as my residential complex forbids delivery persons from dominos to drive their motor-cycles inside the complex for rash driving, he will deliver my pizzas only after attending two deliveries at sherwood estate which is my neighbouring residential complex. the whole conversation was recorded and attached as attachment with this mail.

The pizzas were delivered to me at 11 p. m. (that is, one hour after placing the order and 45 minutes after despatched from store) and not before the delivery person giving me a lecture of 3 minutes, the gist of which is given below:

That a huge amount was demanded from the store by the executive members of the welfare association of the residential complex called sugam park and a delivery person was illegally detained by them once upon a time. since I am a first time customer, the delivery person has delivered the pizzas at my door steps and from the next time I have to collect myself personally from the main gate as they cannot use the lifts of the complex even.

Now my questions to you are:
1. is there lift in each and every building that your delivery persons deliver?
Sugam park residents forbid use of lift by service providers i. e. maids, paper-boy, milkman, housekeepers, movers and packers, etc. one of your delivery persons was found to be using the lift of a5 block last august and was asked to call his supervisor for a talk because it was not the first time offence (before this incident a delivery person was caught using lift and his supervisor left a note with the executive committee that ‘this will not happen again’). that delivery boy went to police and with the help of three persons who are against the present committee and who was incidentally present there, lodged a complaint which was later dismissed by the police as false.

The dominos manager contacted the sugam park residents welfare association (sprwa) in december, 2014 with the aim of putting up a temporary stall in the lawn on 31st december covering the new years eve bash and was asked to pay a meagre subscription amount for the use of the lawn because ‘there is no free beer available in this world’. the manager refused by ‘dominos do not pay to put up stalls’ but circulated among the persons who are in opposition to the current committee of sprwa that a huge amount was demanded.

2. is the dominos pizza store at narendrapur such an establishment who is more interested in involving itself in petty local politics than making money? I am surprised.

3. what was the delivery person doing for 45 minutes after calling me? the distance between sherwood estate and dominos pizza outlet is 200 meters (two minutes walking – please google it). does it take 45 minutes to deliver at two addresses at sherwood estate if he is allowed to ride his motor-cycle inside the complex and use the lifts?

4. the pizzas that were delivered to me after one hour of placing order were cold and limp and tasted like stale bread. I paid rs. 727 for them though it was notified in website that delivery after 30 minutes were free (the delivery person stated that it is not applicable to orders of more than 4 pizzas). that means if I place a large order I am sure to get cold and stale pizzas and dominos cannot help in any way.

5. should I feel overwhelmed by the fact that I am getting a chance to eat dominos pizza? the attitude shown by the delivery person says so. well, I am not overwhelmed at all. what I am going to do is – I am not going to place an order with dominos pizza ever – just like most of my fellow residents are doing now. if that increases you sale, then keep showing you attitude or else change your staffs with attitudes.

People do not care to write to you because no one wants to waste their time now-a-days. but to me, this whole thing appeared to be so pretty stupid that I wasted half of my sunday today just to record the huge amount of stupidity.

Thanking you,

Yours truly,

Dolly ray

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8:13 pm EST

Domino's Pizza disrespect, and violation of the federal and state discrimination laws of employment.

Domino's on 1560 Indian Tail liburn NW store # 116 Norcross Ga 30093 phone # [protected]. The store manager would not accept my application for employment while being rude and unprofessional. My family my friends and I patronize this store all the time. My money is good but I'm unworthy to even fill out an application. Is this how Domino's treat their customers, are they really an equal opportunity employer or do these words look good on paper. I had to leave the store with my application in had after 35 minutes of humiliation. If they can take your money and not hire within the community. The community should take their money where they can get the respect they deserve. Boycott!

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7:51 pm EST

Domino's Pizza pizza delivery

I had arranged for a lunch time meeting and ordered Domino's pizza. Order number : 5016160, Date : 19/11/2015. Made a order for combo deal - 2 pizza's (very veggie and classy chic ) to be delivered at 11:45 A.M. Made the order at 10:53 and was confirmed to deliver at 11:45, Received a call from the branch @ 12 that I would get my Pizza in 5 minutes, I kept on dialing the branch and the customer hotline the same response till 12:45, no proper response. I was said that my food will arrive in 3 mins 5 mins and once our break time & our meeting was over only one pizza was delivered of the two ordered and the customer hotline informed me that the order wasn't captured even though I received a confirmation mail from their system. The response from the delivery person was also not good. We all were hungry the whole day and I kept receiving calls from the hotline even though I said him to call me back after 5. Lost the trust in Domino's Pizza deliver and their customer service.

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9:26 am EDT

Domino's Pizza very poor service

Very poor service received from Bangalore Krishna nagar Domino's Pizza. I visited Domino's along with my offshore client because we were in a hurry. Expecting good service we entered. However all the good service and 100% customer satisfaction guaranteed was down the drain.
Firstly the had no coke, sprite, Fanta etc etc etc. Can you believe swallowing the crust with no soda?

For Desserts there was no Butterscotch mousse cake which my client wanted as he did not prefer Choco Lava. It was empty as well.
I wanted to make a payment through an AMEX Card and guess what, they did not accept AMEX as well. Most of the other Domino's outlets have AMEX machines.

I offered some codes to get 20% off and the person said that the best he could do was 10%... higher discount of 1+1 or 20% offer was only online. When I tried online through my Note3 it showed only the Pizzas and not the sides & extras. I spoke to the manager, guess his name was Atish (didn't look like a manager but he called himself one). He tried as well and accepted that the website may be broken.

Due to time constrains, we ended up eating the pizzas with 0% satisfaction. Very poor infrastructure and service. I am quite a frequent person otherwise and they can pull up my history. But this surely is the last time and would recommend the same to everyone.

Date: 21st July 2015
Time: 8:30 PM
Place: Bangalore, India
Area: KRISHNA NAGAR
GROUND FLOOR, SITE NO.10KRISHNA NAGAR INDUSTRIAL LAYOUTTAVEREKERE, HOSUR
ROADOPPOSITE FORUM, BANGALORE - 560029 PH.NO. 080-[protected]/ 26/ 27/ 28/ 29/ 30

My Name: Sheetal Dugar
Contact Number: [protected]

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6:01 pm EDT

Domino's Pizza the worst pizza I have ever been delivered

my husband and I order pizza from the store at least 2 times a month. Sunday fathers day we ordered 4 pizzas for a total of 46 dollars. We usually order the same each time.2 large pan pizzas with double Italian sausage mushrooms green peppers and ripe olives.The rest of the order was two med with double Italian sausage and double cheese.They sent the pizzas with sliced sausage on all 4 pizzas.We always get crumbled Italian sausage we did not ask for this type and if they ran out of our regular crumbled they should have told us. The box also said sliced sausage, on all the boxes.The sausage smelled like the inside of a refer, no one ate any of these pizzas. I called and asked to talk to management and was told they were busy. I left my name and number, still waiting for that call. Mrs Diana L.Sparks [protected].I want an answer why our order had substitutes.

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9:11 pm EDT
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Domino's Pizza both people that ate pizza were very sick the runs and spewing

We ordered two pizzas on line last night the [protected] about 9:30pm we got two large pizzas with garlic bread and coke, we ate pizzas and garlic bread then went to bed about 10:30, my house mate woke up about 3:30am spewing a lot with the runs followed runs meaning some sort of diarrhoea lasted for at least 1hr, then I woke up at 5:30am doing the same spewing and some sort of diarrhoea lasting about an hour, I rang dominos lavington about 11:00am telling them about what happened and they were rude and didn't want to help saying they could not find my order because I ordered it on line, I would like something done about this to prevent it happining to anyone else, thank you for your time Hopefully something happens with this .

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1skippy
1skippy
Taylor, US
Apr 12, 2015 3:14 pm EDT
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This means you have an account that can be tracked. Find the Dominos pizza website, report this and give them your account information as well as the order you placed. all they will be able to do is contact the store or maybe send someone to look at their store unannounced for cleanliness. You could contact the health department as well and report what happened. Tell them Ralph sent you, LOL!

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9:36 pm EDT

Domino's Pizza deceptive promotion

Total false advertising and deceptive. Disney domino promotion. Understand when stock runs out, but to advertise in a catalogue dated the 8/4/15 bonus domino when you purchase certain items and on that same day not to have them in stock or have ordered them as the promotion apparently finishes on Monday is very misleading.
I went in and purchased additional items promoting bonus dominos only to get to the check out to find I had been loured to spending extra money by deception. I am not a get what you can type of person, but what eats me more was buying these extra items with the love of my niece in mind. Seriously taking advantage. Woolworths Not good promotion or business tact. Soooo thumbs down.

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kumar
philadelphia, US
May 15, 2009 9:37 pm EDT

We order pizza on may 15 somebody took the order and said the waiting time is 30 to 35 mintues . After one hour we call back and ask about what is delay and we got the answer its on the way we will got any mintue.after waitng half hour more I call back I got the answer our order get canceled because that area doesn't cover for delivery my kids were waiting for 1&1/2 hour and they couldn't even call us let us know what was going on. But that domino wasn't decent enough to admitted there mistake

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rav111
Merriam, US
Feb 07, 2010 6:52 pm EST

we ordered pizza from the dominos at 75th street overland park KS and pizza tasted like cardboard, the person takuing the order looked stoned

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Kay galI
fist, US
Apr 08, 2015 11:35 pm EDT

I am not seven years old I am a grown man. Now I am forced to tell my niece that she won't be getting the items because I don't love her anymore because she made me angry. She was really looking forward to the promoted items. I got kicked out of my brother's house for slapping my niece across the face because she was upset about me not getting her the promised items.

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Ruth and Kevin
Orange, US
Apr 08, 2015 11:32 pm EDT

You are seven years old and do not understand that items run out if you did then you would not be posting this. Also you should have asked a parent what false advertising means before posting this because running out of an item is not false advertising.

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9:42 pm EST

Domino's Pizza domino's

I ordered Domino's for dinner today and I decided to order early since with my past experience I learned to call before we get really hungry. I ordered online at about 5 pm to be fair, I tracked my order as they so blatantly state on their ads and at 5:32 our dinner was supposedly out for delivery. 6:15 and still no pizza and I live just three blocks away. 6:15 pm I decide to call and the person tells me not to follow the online tracking because it is not accurate and to call back in 10 minutes if my food does not arrive. 6:30 I call back and they keep me on for about 6 minutes with the advertisements when finally a person comes on and puts me on hold and 5 minutes later tells me that my delivery is on its way. 7:00 pm still no food, 7:10 finally our food arrives and when I go down to pick it up, the delivery guy is on a bike in below freezing temps, and our pizza boxes were all crushed, cold and my chicken was in a crushed box and not what I asked for at all. Shame on their management and the poor quality and abuse of their employees..

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MkStItCh
West Seneca, US
Feb 18, 2015 6:49 am EST

I agree with everything on your complaint with the exception of blaming the management for the guy being on a bike... When you are hired to deliver pizza, they do NOT supply the means of the delivery. That is on the STUPID EMPLOYEE for taking a job he is not equipped to handle.

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11:49 am EST

Domino's Pizza delivery failure

I ordered a small pizza from Domino's Pizza Fortis Towers branch at 7:30pm and an hour later the pizza was never delivered and on the contrary I called them to ask about the order and was told they had the wrong address on the system. When questioned to confirm the address I was given the exact correct address on the system, thus there never was a mistake but incompetence from the branch staff. This is not the first time this has happened but actually the 4th time and have been assured by the staff it would never happen again. What a shame that after all this time they still can't get their act right. Very disappointed and will never order from Domino's ever again.

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1:40 am EDT
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Domino's Pizza defensive owner

After having tried two separate Domino's locations, one in my home town and one in another state it was very clear which was the better of the two. Not only does the Morley store not offer over 75% of the vouchers/coupons offered at other stores, the owner is a defensive brat. Apparently personally offended by my feedback form which merely questioned the discrepancy, he sought the need to reply with enough ranting to fill a small novel, using the kind of language I would expect from a 12 year old on the internet. Enjoy the attached photo.

Incredibly unprofessional owner. It is mind blowing that he can even run his establishment.

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6:25 pm EDT
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Domino's Pizza delivery never made

My family ordered pizza approximately 6pm on 5/29 and were told the delivery time would be roughly an hour. Around 8pm we called the location again to see what was taking so long. The manager -Tyler- said that we called the wrong location and they voided our order. He never called to let us know that they weren't delivering the pizza. When I asked why he didn't call his answer was, " I got a little busy and forgot to call you back". Not once did he even apologize, or offer any sort of rectification of the matter. His only suggestion was "You'll have to call the right location". This is completely egregious behavior for a manager, especially in a customer service environment. I know that Dominos as a corporation prides themselves on customer service, but they dropped the ball on this big time. Tyler's lack of concern or empathy in this matter only shows the skill set needed to be "in charge" of store # 7028. I normally am not a fan of Dominos pizza and the only reason I ordered from the store this time is my children begged me to. Needless to say I will never spend another dime here.

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Fred314
, US
May 30, 2014 9:16 pm EDT

They could have more staff and more phone lines, but then they would have to raise prices, and you would still order from the place that is cheaper. Yes, order online. Your order will be sent to the correct store, you won't be waiting on hold, your pizza will be made and on the way while somebody else is still waiting on hold. I've seen good pizza at grocer, at good price, just heat it in the oven. Turn the Tv off and help the kids do their homework - that way they won't be seeing so many commercials and demanding Dominos or McDonalds. After homework, teach them how to cook, how to make pizza.

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Fred314
, US
May 30, 2014 9:15 pm EDT

I don't currently work for Dominos, but I can explain. The manager or other person that took your order didn't know the area, because they were new to that store or just filling in from another store. The driver who does know, was on the road, and informed the manager later that the delivery was too far out of area for him to deliver. During the evening rush, all the phones are jammed with incoming calls, there is no line reserved to call out. The manager did not stand by a phone hoping to get a line because there were many pizza to make. The manager should have apologized, but has no power to give you a free or discounted pizza from the other store. This is not about Dominos - same things happen in every high volume pizza shop.

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truth is mine
, US
May 30, 2014 8:38 pm EDT

wow, did you try ordering online?

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8:43 pm EST
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Domino's Pizza bad service / no common sense

Ordered a create your own pasta dish,, explained I wanted for my choice of sauce to be alfredo and other selections, salami, spinach and sliced provolone. Received dsh with only alfredo sauce, salami, spinach, and provolone, with no noodles, like I really wanted a container of sauce. Last time from a different location of there, ordered same thing and order was incorrect because they added chicken, when I confronted the manager, he said whenever you choose alfredo as an option it automatically means chicken comes with it and I said even if it is a create your own pasta and he said yes and would bring the new pasta but it would take a long time because they were busy. Do the employees not know what create your own pasta is. This is the last time I said it before, but still went back because of the pasta and sandwiches, but not anymore what a waste of 6.99 (Oh yea they charge me extra for toppings). Should just went to a local pizza place or better yet papa johns or pizza hut no problems have occurred with either of them yet.

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Ricky33
Warrenville, US
Feb 17, 2014 8:30 pm EST

I got 2lg Pizza from them and it had Wood on them!

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6:14 pm EST
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Domino's Pizza horrendous customer service

On Monday, December 30, 2013 I ordered a 3-topping large pizza on-line for carry-out at the South Bound Brook, NJ Dominos located at 60c Main Street [protected] at 6:55 p.m. When we arrived at Dominos ready to pick up our pizza, the young lady at the counter proceeded to inform us that our pizza was mistakenly taken by one of their delivery drivers and if we are willing to wait 8-9 minutes they will prepare a fresh pizza for us. We then agreed that we will wait for a fresh pizza. Then a manager or someone who thinks they are in charge told my husband he got in contact with the delivery driver that took our pizza out the store for over 15 minutes and he is returning back with our pizza. My husband told this person that we will not be accepting this pizza, because of Department of Health violations. No restaurant or store will ever accept any food back after it leaves the store due to health reasons. He was so pissed off that we would not accept this pizza. Now mind you, in the meantime, no one was preparing the fresh pizza we were promised. He then started to argue and curse us out and told us "TO GET THE F*** OUT OF HIS STORE AND NEVER COME BACK" GOOD GOING DOMINOS - YOUR WISH IS OUR COMMAND.

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Jayson Williams
, US
Nov 20, 2016 3:47 pm EST

Stopped by here after my Sunday Rounds @ the hospital. Today, was slightly a different experience. As I picked up my pie, out of no where my vehicle was approached and the manager, of Dominos, Hassan/Hassam proceeds to come at me accusing me, on my last order that I picked up the week before had not been paid for and I had stolen the pizza. Something about my payment was denied, but apparently, when I check my statement, Domino's had charged my card just fine. Firstly, I told the manager, I do not appreciate being accused of stealing especially since I am a regular customer here, secondly do you really think I need to steal a Pizza pie, as I proceed to glance at what car I was driving... Please do your due diligence before accusing a customer of such a serious thing such as stealing. You have left a bad taste in my mouth literally as this experience has left me livid and be sure to know I am going to address this to corporate. Manager's name was Hassan or Hassam... That's why we voted Trump, " To Make America Great Again.

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4:31 am EST
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Domino's Pizza fake promotion coupon

got promotional coupons of dominos pizza through Tuleep promoters was accepted twice earlier at Mathura, India but now they denying to accept now, but the coupon having validity up to may 2014.
person who gave the coupon was named Mr Sandeep mobile no +[protected]
please check weather this problem is from your store or or the promotional team
after all now i am in loss of the money which i paid to bye those promotional coupon book late

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ShoutAgainstFraud
, IN
Sep 22, 2014 4:08 am EDT

These fake promoters with name of Dominos are widely spread across delhi NCR. We have recently caught a girl (pretended to be a Sales Girl from Dominos selling such coupons inside society. She had already sold coupons worth Rs 5000 rs to several residents. Eventually, we took all such coupons n destroy them with a written warning to her. This incident is of Greater Noida on September 19-20

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ranbir01
, IN
Aug 06, 2014 7:05 am EDT

Similar complaint about Noida Sec 62 3C Store. They accepted the entire coupon booklet last year and this year too they had accepted the coupons thrice from the current booklet that was sold to me in January this year. Now they are denying acceptance of these coupons.

Dominos is a cheat...! they are committing frauds without any sense of fear of law and siphoning the hard earned money of general public by selling fake coupons guaranteeing free pizzas on orders.

DOMINOS IS A CHEAT... FRAUDUSTERS... LOOTING PEOPLE OF INDIA. !

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earing
, IN
Jun 05, 2014 1:54 am EDT

similar query from dwarka ...no oiutlet of dominos is accepting these coupons given by tuleep promoter...please find the details about them ...or else will report this to cosumer forum delhi against dominos and tuleep promoters..

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Gaurav Tewari !
, IN
Apr 03, 2014 11:36 am EDT

Hey ! I also have a similar query ! They accepted my coupons 7 times at the same store but now they are denying it !I don't know the name of the agent nor I have his contact no !What shall I do now ?

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swati jain.
, IN
Feb 19, 2014 3:37 am EST

i have also a similar complaint.. got these promotional coupons of Tuleep Promoters through an agent named subodh ([protected]). i used two of these coupons but now dominos store at sector 56 in gurgaon deny to accept these coupons and declared them as fake..
kindly clarify this issue..

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dr gagan
, IN
Jan 01, 2014 12:33 pm EST

i have a similar complaint.. got these promotional coupons of Tuleep Promoters through an agent named Laksh ([protected]). i used two of these coupons but now dominos store at Sapru marg lucknow deny to accept these coupons and declared them as fake..
kindly clarify the issue..

King george medical college lucknow

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1:09 am EST
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Domino's Pizza delivery

Domino Pizza is new in Kuantan. We only had Pizzahut before. So we call them toll free number to make delivery at our house.
Order 3 large pizzas, drinks and some extras. They responded on the phone. Sorry we cannot cause out of our delivery area. The fun part is that i live on the wrong side of the street. Cause for my neigbor on the other side of the street they do deliver. Talking about stupidity... So never Domino's. If you dont want my business ok Lah.

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Becky Eubanks
Birminham, US
Aug 11, 2016 7:38 am EDT

I called in an order of 5 pizzas at 10:12 am. Told them I wanted the pizzas to be delivered by 11:15 no later than 11:30. I was sending these to people I work with. The pizzas finlly were delivered at 12:15. I called many times asking where the pizzas were and each time they said the pizzas were on their way. The pizza location is approximately 2 or 3 miles from the place I was sending the pizzas.
I asked to speak to the manager each time they replied the manager was busy.
The people I sent these pizzas - half of them have to take their lunch at 11:30 - so these people did not get lunch because they were waiting for these pizzas.
I paid $68.62 for cold pizzas. I am furious that they can bill your credit card and not do what they were suppose to do.
I do not know where their corporate office is but will be looking for it and my money returned.

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Steven Reid
London, GB
Jul 10, 2011 10:37 pm EDT

Having ordered a pizza on line at 2142, after returning from operating a pit rf camera on the F1 UK race and feeling tired, I was very disappointed to receive no pizza. I was even more disappointed by the response of the member of staff I spoke to on the phone. He immediately had an attitude and said it was not there mistake and said it was delivered to the correct address. He then proceeded to tell me the wrong address and phone number, still broadcasting his innocence. I continued to explain to him that I had been working on my computer looking out the window for over 1hr 20 mins for said pizza to arrive...it did not. If you check your records I have used Dominos often as I travel a great deal with F1 and it helps when returning from races. This will be no more because of your staff members attitude and his broadcast of innocence, which was clearly and completely wrong. I realise mistakes are made in any business but this member of staff got it badly wrong and has cost you a customer I'm afraid. I hope you investigate why this went wrong and interview the member of staff as well as checking the order.

Yours

Mr S. Reid

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Thibodeaux
Abbeville, US
Dec 23, 2009 5:30 pm EST

Did not have complete order (8 medium Pizzas) ready for pick up after a 45 min wait . I could not wait for them to prepare and bake last pizza . Then I couldn't get anyone to ring up my total bill, I had to wait for at least 10 minutes for someone to do so. Needless to say, I was very upset. Once home, the order was not correct. I did call to complain once again. This has happened several times before, I am still very upset and not sure that I will ever order again!
The pizza is very good, but not woth the hassle.

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robert c stevens
Glastonbury, GB
Oct 07, 2009 12:30 pm EDT

the shop was not yet finished but they had sent out leaflets saying open now! not impressed as i had got a load of mates together for the night and was going to have a take away tryed ringing but the phone would just keep ringing then i decided to drive to get the food as thought they must be busy as 1st night open got there and they had only got the counter in place.

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Junior 0128
, MY
Jun 30, 2015 9:47 am EDT

30th June 2015 around 10.20pm i called Domino Pizza for ordering my Food.
What make me angry and sad is when i said out my voucher number, that operator said that my voucher (AA476062239) which expired at August 2015 had been used by a guy named Mr. Mamak.
But the problem is i never know this guy in my entire life. AND how come that guy name Mr. Mamak can have the same voucher number as i had.
Now i can't even redeem my voucher and the operator just call me to ask the branch's person in charge about all this voucher problem (because he can't do anything)

I had supported Domino Pizza for many years and this is the first bad experience i never met before

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josh34
Brooklyn, US
Feb 26, 2011 5:48 am EST

They services are very bad, like for example, i walk in and i stand there for over 15minutes and the don't ask you if you want to order.
I been there several times and i got to go because they don't serv me at all.they suck big time.if i was a manager i will fire everybody in there and hire people that needs the job, thats the reason a lot of places going out of bussiness for people like that.

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Xiao fang
Preston, GB
Aug 17, 2012 3:46 pm EDT
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I had an pizza at Blackpool Road Preston, I ordered
A tuna delight, there was only few tuna on top of the
Pizza, I tried many different Domino pizza branch,
That one was terrible, I hope they will keep the
Quality of pizza.

TwinkleTwinkle
TwinkleTwinkle
Liverpool, GB
Jul 11, 2011 8:49 pm EDT
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The guy who runs their facebook page is very helpful when dealing with complaints.

Jack Soft N.
Jack Soft N.
Borger, US
Aug 11, 2016 7:38 am EDT

sounds like you should drive to the headquarters and demand some respect. long hard respect.

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10:59 am EDT
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Domino's Pizza x out cub scouts pizza sale at local street fest

A corporation of greed! When cub scout pack 77 got papa johns as a sponsor at the local street fest by witch half of the proceeds would be given to the pack dominos and the committee came up with one pizza booth however there were two or more of everything else this was a public fest held in are down town what gives them the right to
Unfair competition by not allowing any.
Bad for the consumer price fixing can take place poor service bad tasting food ect.
Money from their windfall does help the community
Please consider this the next you buy a pizza papa johns better ingredients better community support.

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Domino's
Zephyrhills, US
Jul 24, 2023 12:09 am EDT
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I called to order a pizza from Domino's. The first person that answered the phone said they had an update and they couldn't take the order. They transfer me to the store. The store said hold on 1 minute and hung up immediately I called back and they said they didn't know if they could deliver to my house I really don't like their pizza much anyways so I hung up and I'm getting it from a reliable good pizza place

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5:41 am EDT
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Domino's Pizza double charged

I called Dominos Pizza Dundrum on Sunday Monday at 4.08am to order a pizza to watch the boxing I had stayed up for. I paid with my Card. The Pizza was delivered 30 mins later. When it arrived the delivery man said there was no record of the order paid for with card. He called Dominos but there was no answer. After 10mins I decided to pay the cash and then I called numerous times to Dominos to make sure I wasnt double charged with no answer. I left it as they properly didnt double charge me. I check my online account today and I was indeed double charged. I then called Dominos dundrum and after explaining this to the manager, I was told there was no order from my phone that night or delivery to my address. I told him I have the pizza box, phone records and of course the charge on my on card. He just didnt seem to care or believe me. I am waiting on them to call me back.

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Domino's Pizza poor service / cold food

I Waited 50mins before I phoned domino's and they told he's on his way now which at the time I had sorry and delivery guy didn't say sorry either and when I got it.. It was frozen cold. Worst company ever !

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Domino's Pizza food poisoning

Had severe diarrhoea after eating pizza.

Ordered 2 pizzas on 29.05.13 over the phone. One Veg-aroma, and one Vegetarian supreme with no cheese and black olives.. I ate the vegeroma and dipping sauce. My friend ate the vegetarian supreme but not the dipping sauce as he is vegan. I put the spare sauce in the fridge. The next day I opened dipping sauce to find inside lid covered in mould.

I was ill, but not my friend. I ate nothing else that night, nor the next day. From about Lunchtime the following day, I started to get stomach symptoms.

I complained to the Brighton Store (Manager called Aslan) on 30.05.13. He sent a driver round to collect the sauce. I took a photo beforehand as evidence. Aslan told me he would sort this out with head office by today, and agreed if I had not heard from him, to contact head office myself. I called Head office today (03.06.13) who put me through to customer services.There was just an answering service and I left a message for them to contact me asap. Haven't heard anything so called Brighton Store again. Shift manager - Salman - said he would try to contact Aslan. Salman called back 10 mins later to say Aslan could not be reached.

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Update by Steve F Brighton
Jun 03, 2013 8:07 pm EDT

Nice Name Mr Jones. Sums you up.

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Domino's Pizza Customer Reviews Overview

Domino's Pizza is a popular pizza chain that has been serving customers for over 60 years. The company has received numerous positive reviews from customers who praise the quality of their pizza, fast delivery, and excellent customer service.

One of the most significant positive points of Domino's Pizza is the quality of their pizza. Customers rave about the delicious taste of their pizza, which is made with fresh ingredients and cooked to perfection. Many customers also appreciate the variety of toppings and crust options available, allowing them to customize their pizza to their liking.

Another positive point of Domino's Pizza is their fast delivery service. Customers appreciate the convenience of being able to order pizza online or by phone and have it delivered to their doorstep in a timely manner. Many customers also note that their pizza arrives hot and fresh, which adds to the overall dining experience.

Finally, Domino's Pizza is known for its excellent customer service. Customers appreciate the friendly and helpful staff who are always willing to go above and beyond to ensure their satisfaction. Many customers also note that the company is responsive to feedback and takes steps to address any issues or concerns.

Overall, Domino's Pizza is a highly rated pizza chain that offers delicious pizza, fast delivery, and excellent customer service. Whether you're looking for a quick meal or a family dinner, Domino's Pizza is a great choice for pizza lovers everywhere.

Domino's Pizza In-depth Review

Menu Variety and Quality:

Domino's Pizza offers a wide range of pizza flavors and toppings, catering to various preferences. From classic options like pepperoni and cheese to unique combinations like barbecue chicken and pineapple, there is something for everyone. The quality of ingredients used is commendable, with fresh and flavorful toppings that enhance the overall taste of the pizzas. Vegetarian and vegan customers are also well-catered for, with a good selection of plant-based options available. Additionally, Domino's offers a variety of sides and desserts to complement the main course, providing a complete dining experience.

Ordering Process:

The website of Domino's Pizza is user-friendly, making the ordering process a breeze. Navigating through the menu options is easy, with clear categories and descriptions. Customization options for pizza orders are extensive, allowing customers to choose their preferred crust, sauce, and toppings. Online ordering and delivery services are available, ensuring convenience for customers who prefer to enjoy their pizza in the comfort of their own homes. The order placement and confirmation process is accurate and efficient, minimizing any potential errors or delays.

Delivery Service:

Domino's Pizza excels in its delivery service, consistently providing timely deliveries. The pizzas arrive at the desired location within the estimated time, ensuring that customers can enjoy their meal while it is still hot. The condition of the delivered pizzas is well-maintained, with proper packaging that keeps the temperature and presentation intact. The delivery personnel exhibit professionalism and friendliness, ensuring a pleasant interaction with customers. Additionally, the availability of tracking options for delivery status allows customers to stay informed and anticipate the arrival of their order. Special requests or instructions are handled with care and attention.

Pricing and Value for Money:

Domino's Pizza offers competitive pricing compared to other pizza chains, providing good value for money. The availability of discounts, promotions, and combo deals further enhances the affordability of the menu items. Portion sizes are generous, ensuring that customers get their money's worth. The pricing is transparent, with any additional charges, such as delivery fees, clearly stated. This transparency allows customers to make informed decisions and manage their budget effectively.

Customer Service:

The customer service provided by Domino's Pizza is commendable. The staff members are responsive and helpful, promptly addressing any queries or concerns. Issues or complaints are resolved efficiently, ensuring customer satisfaction. Multiple contact channels, including phone, email, and live chat, are available, making it convenient for customers to reach out for assistance. The staff members are friendly and knowledgeable, providing a positive and informative experience. Overall, Domino's Pizza prioritizes customer satisfaction and loyalty.

Hygiene and Food Safety:

Domino's Pizza maintains high standards of hygiene and food safety. The restaurant premises, where applicable, are clean and well-maintained, ensuring a pleasant dining environment. The company adheres to food safety regulations and standards, guaranteeing the quality and safety of the food served. Special attention is given to handling food allergies and dietary restrictions, with proper labeling and precautions in place. Packaging quality is excellent, ensuring that the pizzas are delivered in a hygienic manner. Domino's Pizza demonstrates a strong commitment to maintaining high hygiene standards throughout the entire process.

Innovation and Technology:

Domino's Pizza embraces innovation and technology to enhance the ordering process and customer experience. The integration of technology, such as a mobile app and voice ordering, allows for seamless and convenient ordering. Advanced delivery tracking systems provide real-time updates on the status of the delivery, keeping customers informed. Online payment options and security measures ensure a safe and hassle-free transaction. The introduction of new menu items or flavors showcases the company's willingness to adapt and cater to evolving customer preferences. Overall, Domino's Pizza effectively utilizes technology to enhance the overall customer experience.

Community Involvement and Sustainability:

Domino's Pizza actively participates in local community initiatives and charities, demonstrating a commitment to giving back. The company also prioritizes sustainability by using eco-friendly packaging materials, reducing its environmental impact. Efforts to reduce food waste and promote recycling are evident, showcasing a responsible approach towards sustainability. Domino's Pizza supports local farmers or suppliers, contributing to the local economy. The company's overall commitment to social and environmental responsibility is commendable.

Overall Experience and Recommendation:

Based on personal experience, Domino's Pizza consistently delivers a satisfying dining experience. The overall quality and service surpass many other pizza chains. The menu variety, quality of ingredients, and customization options make it a top choice for pizza lovers. The efficient ordering process, timely delivery, and friendly customer service further enhance the overall experience. I highly recommend Domino's Pizza to others seeking delicious and convenient pizza options. As for areas of potential growth, expanding the vegetarian and vegan menu options could attract a wider customer base. Overall, Domino's Pizza excels in its performance and provides excellent value for money.

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Contact Domino's Pizza customer service

Phone numbers

1300 888 333 +1 (800) 366-4667 More phone numbers

Website

www.dominos.com

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