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Dollar Tree
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Dollar Tree complaints 2961

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11:00 am EDT
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While shopping at the Southport store on September 9, 2015, I heard a very loud voice that I noted coming from the register area. No sure of what was going on I moved to make sure no one was hurt. I love all the employees in this store and they have learned so many by name. Always very respectful. On this night, Miss Harriett was screaming at another...

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8:00 pm EDT

Dollar Tree workers on personal phone while working

You have workers on personal phones while working at store #2217. The store was dirty and very untidy. Plus the 2 workers there was outside and no none was mending the register open. We stood there a good time then I hollered out we needed someone at register and no one came and when they did they came from outside. One of girls came in smelling like smoke..Sept.[protected]@ 20.16.

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4:44 pm EDT
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On September 1, 2015, approximately at 1:30, afternoon, I purchased a box of peppermint candy for $1.07 cents .I gave the cashier a twenty dollar bill. She counted out the change at thirteen dollars and 93 cents. I realized when I went out it should have been $18.93 cents. I went back in and told her and showed the receipt. She said she remembered counting...

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2:50 pm EDT
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Dangerous employees The dollar tree hires people convicted of felony drug addicted and retail theft to work at the register. this lady doing methadone and weeds every day. I am scare when she get withdrawal distress. she kick the police last yr when she arrested. I heard she kick out PIZZA HUT as same issue. I will never shop at dollar tree again and my kids going to different store.

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1:23 pm EDT

Dollar Tree my manager is rude.

Two days ago on august 23rd of 2015, I asked my manager a question for one customer and then she answered with the worst attitude. Then the second customer had a return and she came up behind me, pushed me and loudly and rudely said move.in front of customers. I just moved aside and was silent the rest of the day. I've been told many times that I am one of the best cashiers store 3949 has ever had. I'm quick and still keep a friendly smile on my face. After the incident I was asked by a customer if I was alright.

I don't think any manager should ever lay their hands on an employee.

I would like it if somebody messaged me back or called me back.

My email is [protected]@gmail.com

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11:33 am EDT

Dollar Tree sexual harrasment

My name is Tarrah Pellegrin, i work at the south glens falls store2505 well my sm Tom Oconner said to me n I quote and even made the motion of a woman performing oral sex on a man. the convertation stared in 8-20-15
I reported on the phone it was the 21 I was misstaken it was said on the 20 at 5pm durring shift change, we were talking about holly Kramer who was out on dental leave.and he looked at me and said well at least her room made will be happy and satisfied now that she won't have any teeth that it would be easier to give a gum job.I said him excuse me I was astinished that Tom would ever say something so volger, and I want on to say as he was laughing I said to him that that's a racist and horrible thing to say to some one.and yesterday I got in an argument 28th Gina Munger in front of a whole store of people, she hollers at me not tto count my till and goes on to say that she will deal with me in the office so I walked out, and went back this morning and Tom said that I didn't need to be their and he said well you walked out yesterday and I tryed and I have a witness Christina neilson he SREAMED shirt up tree times and demaned his keys back.now im out of an assistant manager position and he gets to walk free talking to women any kind of way I don't think so I've already contacted my lawyer and I demand justice. Thank you.sincerly,
Tarrah pellegrin store 2505 district 12 kairin Calhoun is the district manager.

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1:38 pm EDT
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My wife and I use to shop there a store manager older man with gray hair glasses and a smoker.A few months back, he was in an isle with a few workers making some rude and off color comments about a persons body part. (on a man) asking about how Dick was. My wife and I were in the card dept on the other side of the aisle. The conversation was heard and loud...

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10:11 am EDT

Dollar Tree store manager

My store manager is horrible and needs to be let go. She has been playing favorites with an employee whom should have been let go after walking out on a shift...instead she got promoted to freight manager. The store manager is taking everyone's hours and giving them to a new girl whom is the new freight manager's friend. I thought we were not allowed to hire friends or family? I work weekends only now, after being cut down to just two days a week I decided I might as well change my availability to just weekends. I am now being cut down to one day! My store manager is causing many problems in our store, our managers are leaving and transferring to different stores just to get away from her and BS she causes. Its ridiculous. Her name is Marie and she is the Store Manager at the Garden City MI store...PLEASE HELP US!

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Rob7458
Rahway, US
Jul 27, 2015 7:32 am EDT

Seek other employment! Wow! How do you come up with this wisdom so quickly? We are humbled before your Divine Majesty, Bodisattva!

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The Truth You Must Know
, US
Jul 22, 2015 1:32 pm EDT

The best thing you can do is seek new employment.

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11:02 am EDT
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Have worked in company for 4 yts... Newanager comes in, I was in charge of front end... Now iys a total mess nothing done right.. Also left me in store with no manager 3 times.. The others got transfers so I can't... Real sad cause i'm a hard worker, never late, never calls out very. Loyal employee no. I need to quit. Sad real sad... Many customers complain daily...

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9:20 pm EDT
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Dollar Tree assistant manager, rita

Do not shop here! The assistant manager, Rita, is not only rude and lacks any semblance of customer service abilities - but also makes up her own rules and policies. This evening I went in to exchange some items. She wouldn't allow me to do so, as she said I couldn't purchase the replacement items for someone else! Huh? Who is she to say whom I may purchase for? When I wouldn't budge on her shinnanigans, she proceeded to call the cops! Are you kidding me? She doesn't abide by the company policy of allowing items to be exchanged, and then this is how she treats her customers? Well, I waited for the cops to arrive, and she still dug her heels in. At one point, the officer asked if there was any way we were going to come to agreement tonight to which her responses was that I "used a big mouth to get my way so she wasn't going to let me". Again, I am dumbfounded at her absolute stupidity and making up her own policies. I must state that I never even raised my voice to her - just insisted on an exchange (I even had a receipt) as the company policy states, and refused to leave until I was able to process that exchange. In hind site, when the officer was unsuccessful in getting her to see the light, I wish I had pressed charges against her for discrimination. Maybe that would teach her to not waste our officers' precious time with her inability to do the job she was hired to do. If anyone at a regional or corporate level reads this stuff, please do your customers a favor and fire Rita! I am going to try to take this issue up the corporate ladder to try to see where it goes. This woman should not be managing people, running a store or dealing with customers!

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7:41 pm EDT
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Poor customer service and attitude received by sales associate:Carrie check out line was very long an intercom announcement was made asking to help. I was standing already standing at the new check out line waiting on cashier to come then cashier finally came with another customer did not say a word to me.She didn't say "hello" nothing.She just starting...

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12:53 pm EDT
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I put in my 2week notice that I will be out on fmla, and when I went to the job to inform my store mgn that I would know [protected] what day id be back to wrk. I was informed by the sm that im not to be rehired back to wrk because the regional mgn jason bower stated he does not like me and that I was too direct. Also jason has decreminated aganist me because...

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10:02 pm EDT
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My name is craig hamilton. And i have a complain about dollar tree but first i need to say that work 15 years in retail grocery back in 1983. And customer service was first. . Dollar tree lost that. I bought dishes that were not siting flat on the table. . I bought 10 plate, 10 cup and 10 bowel. I took all this back to dollar tree for a exchange for new...

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12:58 pm EDT
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I've never been treated so rudely in all of my life, as I was yesterday! I went in and spent $60.43, which is quite a bit when you consider that everything is a dollar! I got to the checkout register and the cashier, tracy, never even acknowledged that I was there. She had an attitude from the minute I walked up to the register. I almost felt as if I had...

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2:40 pm EDT
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Dollar Tree one register open

4/25/2015
I went into the Dollar Tree store, on Swansea Mall Drive, to purchase only 3 items. The store was busy, and the lady in front of me, in line, had 50 items in her cart. There was only ONE checkout open. I know, she had this many items, because, her total was $55.00!
Why the cashier, didn't ask about opening another register, I don't know. There was a line of people behind me, as well. I feel like I waited in line forever. Just after I put my items on the counter, another register opened up. No one should have to wait as long as I did, to check out. I use this store often, and hope this doesn't happen again. No one thought it would be busy? There was a flyer, in the Sunday paper. Thank you. survey code [protected]

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works.at.dollar.tree
, US
May 24, 2015 10:47 pm EDT
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Hey genius... It is a dollar tree. How do you think we keep prices at a dollar anyway? Obviously there are some disadvantages of shopping at a place like dollar tree but beggars can't be choosers. You went to dollar tree to buy crap for a dollar so you can't expect a personal shopper or even multiple checkout lanes because it isn't in our budget. We are busy trying to keep prices low. As a current dollar tree manager I feel your pain. It sucks for us too when we are being constantly yelled at by customers because we are always short staffed. Dollar tree runs on a skeleton crew and nobody likes it but it will never change unless we can start charging our customers more so please deal with it. If it makes you feel any better I work through all of my breaks so that I can help out the cashiers more. A word of advice... Go to dollar tree in the morning or before close to avoid lines. We get slammed at lunch time and dinner time. If u see a line forming circle the store a few times and come back. The line will probably be gone. Bear with us. We are doing the best we can...

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12:49 pm EDT
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On april 22. 2015 at 9am i clocked in there was a list of assignment for me to complete. One of the assignments was to bring the beverages from the stock room and place them up in the refrigerator so i completed that task, and then started to ring up custumers. . At950am jamesheia came to me and turn off my light on my register, i wasn't sure what was going...

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8:43 pm EDT

Dollar Tree horrible company

This is by far the worst company I ever worked for. They continue to under pay and over work their employees. They have SM's that have given more than 10 years of service and still make less than $35, 000 a year and ASM's that have dedicated many years of their life to their company and still make less than $21, 000 a year. Many of the cashiers in NC still make $7.25 hr and get less than 10 hours a week. We are talking about a company that operates more than 4, 900 stores throughout the 48 contiguous US and Canada. Dollar Tree is the nation's leading operator of single-price-point dollar stores and operates stores around 11, 500 square feet verses about 8, 000 square feet between Family dollar and Dollar General. Not to mention that the CEO of Dollar Tree, Bob Sasser is in position to be the most highly compensated chief executive of the publicly traded companies, with a total compensation of $16.9 million. They offer one of the worst benefits packages ever for their full time employees whom has to decide whether to put food on the table this week or put gas in their car to make it back to that crappy job. On an average a full time employee has to pay $200-$300 every two weeks in insurance. They give the SM's and ASM's paid time off but tell them when and how much of it they can use. They make you take a non paid 30 minute lunch break and force you to work during that 30 minutes, because if the cashier needs change, back up, need balloons blown up or whatever, someone has to assist them and that someone is the ASM on duty. Dollar Tree ASM's and SM's are nothing more than a freight crew because that is all they do. Everyday, all day, stock freight. They refuse to run their freight on a third shift or even pay freight workers because they do not want to pay their employees the shift differential of a $1. So they pretty much have to stock freight and do their manger duties. They force their closing ASM's to put their life on the line by taking deposits to the bank at night when that is something that can be done in the morning hours. This company has no loyalty to its employees at all. They believe that every person that they employ is a thief and my take on that is "if you offer better wages and show some loyalty to your employees that may help deter employee theft". This is definitely not a family friendly company and I pray that they realize this and make changes before they go under from greed!

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10:23 pm EDT

Dollar Tree accused me of stealing and refused to call police and threw me out of store

Accused me of stealing I striped down to show her I didnt she said she was gonna call police I said please do she and the otherco worker refused to call police and told me I couldnt buy anything I said I showed you that I didnt she said I must have put them somewhere I said where as I was standing five feet from her she found empty wrape I dont even know what of as she was organizing and automaticly blwmed me

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Ruth and Kevin
Orange, US
Apr 15, 2015 11:31 pm EDT

So you actually were stealing and are angry that you were caught and they did not let you off the hook. This site is for customers complaining about bad service(or mostly throwing temper tantrums because they did not get their way). This site is not for thieves wanting sympathy.

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alice sweeney
ja, US
Apr 15, 2015 11:21 pm EDT

i was just mad that they told me not to come back again beause i always shop here, please let me shop at your store because i always shop here and i will not steal again

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alice sweeney
ja, US
Apr 15, 2015 11:20 pm EDT

I have to make a confession, unfortunately the people at dollar tree saw this and threatened to sue me if i don't tell the truth, the truth is i was stealing and the reason they did not call the police was because i begged and pleeded with them not to. i want to say sorry.

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4:08 am EDT

Dollar Tree Termination

My name is darlene betts, I have been with the dollar tree 9 yrs. Recently I transferred to bullhead city arizona. I feel the store manger wrongfully terminated me, first I wasn't even told I was terminated. Never signed anything.. I found this out when I came back to california and ask my old store manger if I could come back she said yes. Then she tells me this.
January 18, 2015 sunday, was my first day at the arizona store 2 am till 7, when I left the #. Manger ask me to come back on the 23 rd at 11 am til 4.
When I left that dat she ask me to come back on the 24 th at 2 am. When I got home had an emergency phone call had to go to hospital my aunt past away, so I called work and said I won't be in at 2'. When I asked when I came back she told me call the manger (scott on the 29 and ask him.) when I called scott he told me my call off was inexcusable, that I was a no show, and told me he would call me when he needed me.
Now he has me down as not rehire able. I don't think that is fair.
I love my job have for 9 yrs, my boss at 2445 said she would take me back I do good work. One person can take away 9 yrs of working a job I enjoy. Please let keep my job.
Scott didn't like me from day one. I got to keep my california min and scot didn't like that.

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9:35 pm EDT

Dollar Tree management rudeness

I am an assistant manger at a craft store and as such believe I know the right way to talk to a subordinate. I have been in the Dollar Tree in Helena, Mt on more than one occasion when I have over heard the manager, Len address an associate in a very rude manner. He yells from the office to the cashier reprimanding her for one thing or another. I have also been there when he has told an employee she is " a big Fatty", she is a lame brain and in general belittles the employees that make his job possible.
I would never talk to someone like that. Especially not in front of customers or other employees. I believe it is important for a business to know how it is being representing to the public. I hope you are able to address this issue.

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works.at.dollar.tree
, US
May 24, 2015 11:06 pm EDT
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Wow. I can't believe that happened. I'm embarrassed for my company (tail between legs). I can assure you that dollar tree doesn't condone that managers behavior and I know the district manager would love to hear what you witnessed so they could address it. When a complaint is sent through the dollar tree website it drops down to the individual store the complaint originated from. I'm still unclear as to whether corporate can see the comment which is why I urge you to contact the district manager and let them know. I'm certain the manager who treated the employee this way won't be their much longer after treating people like that.

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Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Associate was posted on Apr 17, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2963 reviews. Dollar Tree has resolved 92 complaints.
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  1. Dollar Tree contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
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    +1 (877) 530-8733
    +1 (877) 530-8733
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    Customer Service
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
Dollar Tree Category
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