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Thrifty Rent A Car
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1.6 352 Reviews

Thrifty Rent A Car Complaints Summary

56 Resolved
295 Unresolved
Our verdict: With Thrifty Rent A Car's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Thrifty Rent A Car reviews & complaints 352

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1:06 pm EST
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Thrifty Rent A Car dishonest quotes

WARNING! Do not rent from this Thrifty! I think all their agents are trained on all the best ways to scam their customers. I rented a car over the holidays and was quoted $142.51 but charged 344.15. When I arrived I decided to add my son-in-law as a driver and she quoted that it would be an additional $75. They actually charged me $140. They charged me $52.33 for gas and only reimbursed me $25.37 even though I returned the car full. I had signed the contract, thinking that I would be paying what I was quoted so they won't help me out in the least bit. The agents work on commission so they will lie, cover the price with their hand, rush you through, and basically take advantage of their customers. I feel scammed and taken advantage of. They have lost this customer and we travel quite often, just over an extra 100 bucks in their pocket. When I called to report the discrepency their representative said "well you signed the contract." I guess I've learned my lesson to not trust the agent and look over the contract completely before I sign it.

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4:23 pm EST
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Thrifty Rent A Car charging for ashes on outside of the car body

the manager judged that i smoked in the car and decided to charge $75. i told her u can not decide ur self, this "a conflict of interest". only a judge in a court can decide if we do not agree. but she charged my credit card.
What should I do to stop the charges?

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**SuperMan**
**SuperMan**
Boiling Springs, US
Nov 04, 2012 9:55 pm EST
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Did you smoke in the car? Tell the truth...

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7:15 am EDT
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Thrifty Rent A Car - overcharged

Booked a reservation through orbitz, rate quoted was $371.60. They charged me $583.67 upon return of the car. I even filled up with gas and they charged an additional 35$ for gas. They added a lot of additional charges that I was not told about. Dont go with thrifty?

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1:50 pm EDT
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Thrifty Rent A Car scam

Thrifty Rental agent is a good scam artist & his performance supported by Thrifty Customer Service. Agent basically lied about the ease to refuel vehicle driving in from highway. Traffic on highway was bad & I was running a little tight to drop off time. There was no gas stations along route to drop off, so I had to return vehicle without refilling. Charge was $112.00 for 12 gallons of gas. A complete joke. The other item that you need to watch for is the LDW, which the agent said quite emphatically that credit card insurance benefits do not cover vans nor SUV's. I thought mine did cover it but was not sure & therefore not willing to risk it. When I got home I checked & my card did cover vans & SUV's used as passenger vehicle. Another $107.00 out of my pocket.
Could I have avoided these charges? To some degree - if I had more time before drop off & if I had my credit card insurance policy with me - I suppose so. But when you are at the counter with the agent, your decisions are based on the information the agent provides you. An this agent was very good at providing mis-information. Never again Thrifty!

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LJM24
Redondo Beach, California, US
Dec 27, 2021 6:41 pm EST

Never use Thrifty. They rented me a car with a dead battery then would not come to me to either get me a new battery or a new car. I spent all three vacation days trying to remedy the situation, finally got AAA to jump it and returned the car, the counter agent was horrible, no apology and she would not either remove the charges or reduce them, told me I was lying to try to get a free car rental. My American Express was used so they disputed the charge with Thrifty. Thrifty is required by law to contest the dispute by American Express and they never did. American Express reversed the charge to me as they did all they are required to do. Then Thrifty goes around American Express and bills me directly which they are not legally able to do, but they did and now they say they have sent it to collections. I will follow up legally.

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7:13 am EDT
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Thrifty Rent A Car secret charges

I made a reservation for a compact car with thrifty in the montreal airport. My total was supposed to be $120 for three days. When I got to the counter, the employee told me they ran out of compact cars. So they said I can upgrade for $10 more per day. It was 1 in the morning from my flight from California. I was tired so i said whatever whats 30 more dollars right. So I received a Rav 4. I was expecting my total to be somewhere around $200 with taxes included. When I received my bill, the amount was $405! For 3 days. Thats crazy. When I called and asked why they gave me the run around about all the city taxes, which apparently came out to be $100. Then they charged me the full tank of gas even though I only used half tank. Oh yea they also charge $30 for the conveniece of picking up from airport. This company is a rip off. I was better of using a taxi to get around town. Never again thrifty, never again. Make sure they explain all charges before you purchase. They will try to quickly get you out of there without an explanation. At the end of the day $405 for 3 days is ###.

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1:57 pm EDT
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Thrifty Rent A Car swindled

So I go to pick up the rental car from Thrifty. Everything sounds great, $62, 2 days, sweet. Do I pick the Corolla or the Focus? I make the right choice. Then she lays it on me, "How will you be covering the car?" Before I can say half of the word, thrifty, she starts explaining their coverage options. How they offer the full protection which is awesome, because it covers everything. Or maybe the middle grade protection? It's ok. Then of course there's always the basic protection, which is only $29.95, per day. I'm thinking, coverage, what? Quickly, she asks me which one of those I would be interested in. I'm like wait, so it's going to be 60 more dollars on top of the original 62? I asked her if I had to choose one, she says, "Well, you have to cover the car." (She really meant, show me proof of insurance.) I was clearly not happy about having to pay an extra 60 bucks on top of the original price, I wasn't angry, I was bummed. Then she says, well I can remove the Road Side Assistance option from the basic protection, that will take off $12. Something like that. Bringing my total to ONLY $115 and some change. I wanted to walk out, but I needed the car to get to work in less than an hour. So I signed all of the agreements, one explaining my coverage option, and one about a $250 smoking fee. Great, here's your key. I'm thinking, what a scam, they say $62 and then slam you with insurance.

Well I get to work and start talking about what a rip off it was. Then people start telling me I can deny the coverage, obviously. So I call some Thrifty number just to be certain. The lady I talk to says that I can deny the coverage, obviously. I ask her about the charge being reversed, since they made it seem like I had no choice, besides coverage options 1, 2, or 3, of course. So she wanted to make sure that it wasn't a requirement in my state. She then called the Thrifty location I went to. I was on hold briefly, and then she came back and said it wasn't a requirement, the charges can be reversed but it has to happen in the store, can't be over the phone. I was pleased.

Finally, after work, I go back to Thrifty. I talk to the manager. I explain that I picked up a car at 10 a.m. and was led to believe I had to choose one of their coverage options. At this point he didn't know I had already called and confirmed I did not have to choose a coverage option. How could he? I had just started talking. But as a salesman, he is a terrible listener. He was jumping in with the same scheme, "How are you going to cover the car?" "With my insurance." I replied. He says, "Yea, you chose the Basic Protection Package." I said, "I do not have to choose one of these options." He again asked, "Well, how are you going to cover the car?" "With my car insurance." I said. That's the very short version on how that talk with the manager went. It was absolutely ridiculous. He didn't even let me mention that I called and talked to someone who said the charges could be reversed. He was asking quick questions in the middle of my sentences. Pointless questions. One question was seriously, "What options are you talking about?" Knowing damn well I was talking about his 3 magical options of being ripped off. I felt like he was trying to short change me. Asking me all of these quick pointless questions, while I was just trying to explain what happened. Then he eventually says well I can take off the coverage for tomorrow, but not for today because it's been out there from 10 am to 8 pm. I told him that the lady I talked to on the phone earlier said the charges could be reversed. Now he's confused, because he made no attempt to listen to what I had to say. He asks, "What lady are you talking about?" I explain. Told him I would of been there earlier if I wasn't at work. I get my illegitimate charges removed and go home, but not without an extra 15 minute argument with a Thrifty con artist.

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11:32 am EDT
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Thrifty Rent A Car car rental

I should like to add my complaint to the various ones there must be concerning Thrifty Car rental Tel Aviv Airport. I find it misleading that the company advertised its presence to be at the Airport when they drive you to Airport City away from all the other car rental companies. In so doing, you are stranded there and presented with a fait accompli in accepting their terms and conditions. The transfer to their offices is a waste of valuable holiday time.
The catch is that they advertise prices of 63 dollars for a week's hire which is understandably cheaper than other companies without insurance. We were subsequently charged 16 dollars per day ( which would equate per annum to a tariff of 365 x 16 = 5840 dollars. In effect this makes a considerable profit centre for the company and is frankly a rip off. In advance, potential customers should be made aware of the total possible charges.

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9:34 pm EST
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Thrifty Rent A Car intentional/false charges

I reserved a car for 10 days on line. Upon arrival, I was denied the rate quoted on line. I needed the car so I agreed to pay the extra $100+. I was advised to return the car with an empty gas tank because "You will save because our gas is cheaper than anywhere in town." Upon returning, the attendant got into the car to check the gas and mileage. He then printed out my receipt and hustled me to the waiting airport shuttle. At the airport, I checked the receipt. The rate was not only higher than my on line rate, it was higher than the higher rate I was swindled into accepting at the start of my trip. I had filled the tank only blocks from the agency upon return. The receipt included a charge to totally refuel the car. They got a free full tank ($60) and I put the same amount on my VISA. I called the San Diego agency where I got the car. They said they were busy and I would have to call an 800 number. I did. I lost. I was treated as a liar, not a customer. DO NOT TRUST THRIFTY. They obviously have ways of cheating the traveler and don't have any interest in being of service before or after the sale.

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6:56 pm EST
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Thrifty Rent A Car intentional mischarges

I reserved the car online weeks before arrival. The rate quoted in that transaction was not honored at the rental car location. I needed the car, so I went ahead and paid 20% more than the original quote. I was encouraged to return the car with no gas remaining because "Our gas is much cheaper than anywhere in town." Upon returning the car, the attendant checked the tank, gave me a lenthly printed receipt and escorted me to the waiting shuttle. At the airport, I noticed that the receipt itemized the tank as empty. I had filled the tank just blocks away before turning the car in. I called the rental location to explain and was told I would need to call a toll-free number. That conversation could be summarized as "buyer beware, tough luck."
I stopped payment with VISA and called Thrifty again after returning home. I was treated rudely and accussed of lying. I lost, but I hope you will avoid this disreputable company. I have rented cars for 30 years for business and have now seen it all. I wonder if the attendant gets a bonus for each traveler he deceives.

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7:06 pm EST
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Thrifty Rent A Car no replacement vehicle

We are stuck in a hotel waiting for Thrifty to show up with a replacement car because the Calgary manager has told us we will be liable if we drive the car we rented a few days ago! Who knows when they will show up?

We rented a brand-new SUV which broke down in a parking lot on Christmas Day. Thanks to the help of a passerby we managed to get the cafe back to our hotel. Now we are told we can't leave the hotel until they come with a new car. So far, so bad ... we have already waited three hours and are paying for a car we cannot use!

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11:12 pm EST
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Thrifty Rent A Car over charged/unethical

We rental a mini van and when me and my husband arrived we went though the regular stuff but then we were informed that they charged an additional driver fee of $100, we then informed him that we would only have the 1 driver which was my husband. We didn't budget for that extra cost so after talking back and forth the clerk made the suggestion that he can cut that price in half. So we agreed after the contract printed out and we signed we noticed the charge was still at $100.00 so we asked the clerk and he said oh when you return the car the correct charges will appear? So we believed what he said and went on our way. After returning the vehicle on the return day we dropped it off and left. The next day I looked at the receipt and noticed the charges weren't discounted like the sales clerk had promised? I call the customer service office and was informed that they were NOT going to return any fees and it was our fault that we did not get it cleared up before we signed the contact and that there was nothing we can do except eat the charge? I will never ever rent from them again!

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Ramelle
Ramelle
Weed, US
Dec 02, 2011 12:50 am EST
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Too late now, but you should have brought it up when you returned the car at the very latest. The guy that rented the vehicle to you and had you sign the paperwork made a nice commission off of you from upselling. Go after your money girl, the squeaky wheel gets the grease.

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3:58 pm EDT

Thrifty Rent A Car they would never get away with such behaviour

We were planning a holiday to Los Angeles for our family of 5 (we are from New Zealand).

I booked a Grand Jeep Cherokee (or similar) via the Thrifty website for about $59 per day, since we had a lot of luggage and this car could fit 4 suitcases according to their website. I did this 2 months in advance.

After 13 hours of flying, we arrived at LAX and caught the thrifty shuttle with all of our luggage.

However, the vehicle we booked was unavailable, and they said we offered us a Ford Escape for the same price. I was not sure how much luggage it could take, I took a look and the trunk was tiny. It could not fit our luggage.

I asked for a vehicle more like the Grand Cherokee which would fit our luggage.

They said I would have to pay an extra $300 to upgrade to their next model since I was rejecting the ford escape.

I had no choice, with 3 children and partner and all our luggage sitting on the sidewalk in the middle of the airport commerical zone we were at thrifty's mercy.

Now I'm back from holiday, I've done a little research. The Ford escape they offered to me is listed as a smaller vehicle on their website, certainly not an equivalent vehicle to the cherokee.

Also, the ford escape is only $45 per day, and they wanted me to pay the same as for the cherokee.

Basically, thrifty were forcing me to accept a free downgrade .

I am outraged by how we were treated. The staff at Thrifty LAX are incompetent money diggers. The worst way to begin a holiday in the US, encountering modern day pirates.

I've lodged a complaint with thrifty, but they say I will get no refund of the extra $300 we paid since I rejected the Ford Escape. Unbelievable.

Using this logic, thrifty can bait with really cheap offers, wait for the customer to arrive, offer a completely unsuitable car unlike the customer had booked, then force the customer to pay for an upgrade .

They would never get away with such behaviour in New Zealand as we have some of the strongst consumer protection laws in the world.

Is there anyway I can take this further?

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Thrifty Rent A Car fraudulent charges

Disclaimer: I'm not sure how the person I was traveling with thought an ill-reputed company called "Thrifty" with such a slew of other bad ratings was a good pick, but we made the idiot decision to go with this company instead of Avis, which I personally have used for years with no such problems. I guess given that poor choice this is partially our fault but that's where it ends.

We rented a car for a trip to visit our grandfather after our grandmother passed away. The fiasco started with I guess some kind of extra 30 dollar charge for our returning the car before 8 AM. The person I was traveling with disputed this with them, and I think it was cancelled. However, as soon as we got the car we noticed we had to push it to get it started as it had battery problems. We took pictures of the car before and after return, but they claimed there were three small dents in the windshield. We were extremely careful with the car knowing the country we were in and the business ethics there - we did not dent the windshield. Later they charged us the full 400 dollar deposit for this, and a 50 dollar complaint fee every time we brought up the fraudulent charge. We're in the process of cancelling the card to repeal the charges.

This has been insane. Save your money and go with Avis - these people are crooks - I was really surprised they thrive anywhere in the US. Probably only in [censored]hole cities like LA.

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Thrifty Rent A Car expreamly poor service

I made my reservation 3 months in advance. When I arrived at the counter they could not find my reservation. I handed the attendent my confirmation (which I had printed out) and he said that he finally found it but that he was going to upgrade me at no additional cost. I asked if it was an American Car as I had requested and he told me that it was a Hyundai Elantra. I again asked for an American Car and he said that they didn't have any. I found the car to be very unconfertable and my foot kept getting stuck under the gas pedel. I picked the car up on a Monday at 9PM and returned it at 6:15AM on Friday with 40 miles on the speedometer and they charged me $318.98. I will never use Thrifty/Dollar car rental again and will go out of my way to retell my experience with Thrifty/Dollar Rental Car.

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Thrifty Rent A Car deceptive practices

Do not use thrifty car rental! They engage in deceptive practices that can lead to unwanted substantial add on fees. I rented a vehicle for a week at the sarasota airport location. After telling the clerk repeatedly that I did not want the optional loss damage waiver insurance or the trip saver options, these additional charges were added on to my bill. The screen used for customers to agree and sign off on the bill did not clearly display these additional charges.
After seeing the charges I called their 'client service' number where I was rudely told that I signed a binding agreement and they would not even consider my request for a partial refund and would not even pass my call to a supervisor.

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johncmattes
, US
May 02, 2012 5:24 am EDT

This scam is going on at Dollar and Thrifty .You tell them you don't want insurance but they sign you up and don't tell you that you have just signed a pad that acknowledges you want the pricey insurance. See our story at
http://www.investigativeguy.com/dollar-rent-a-car-tricks-consumers-with-insurance-scam/

Consumers need to fight back.Send us your story, we will fight this
email us at investigativeguy@gmail.com

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StevenWade
Cincinnati, US
Apr 11, 2012 10:58 am EDT

I had the exact same experience in Tampa International Airport. Agent SNASIT/234 rushed me through acceptance saying click accept that you are declining service.

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4:19 pm EDT
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Thrifty Rent A Car reservation not honored

Unbelievable ! Made a reservation direct from Thrifty.com and got a very good rate for a 2 week rental. Got to the airport and Thrifty would not honor the reservation..."rate was too low"! Manager would not give name and would not come out to discuss it face to face. I was told to call corporate if there was a problem! If I wanted a car it would be 10x the rate I was promised. Corporate was no help at all. STAY AWAY FROM THRIFTY

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Valerie
Valerie
, US
Oct 13, 2008 12:07 pm EDT

On August 31, I had a reservation in Burlington VT to pick up a compact car about 12:30 am. I called the day before to confirm the reservation. When I arrived, I was told there were no cars available. Of course I asked why do you bother to take reservations then? To add insult to injury, since it was Labor Day weekend there were no rooms available in Burlington so I had to sleep in the airport. Then the next day the only car I could find was an SUV from another rental company so my gas costs were substantially more than they would have been with the car that I had reserved. Needless to say, Thrifty which we have rented with about 20 times in the past 5 years will no longer be getting any of our business. So unless you enjoy sleeping in airports, just consider this a word to the wise!

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snot
, US
Aug 08, 2011 3:11 am EDT

I would contact the CEO's office directly and just skip all the people that are going to lose their job because they ARE NOT doing it. Thank you to all the people who ARE doing their jobs and MORE.

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Bruce Sanders
, US
Dec 29, 2008 11:38 am EST
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I booked a vehicle with Thrifty Car Rental (on April 27, 2008) for a December 21, 2008 pickup at the Calgary airport. I called the Thrifty Car Rental Calgary airport location at 4:30 pm on December 21 and confirmed and they stated they had the reservation and it was all set.

When I arrived at the Thrifty Car Rental counter I was told there was no Mini-van. How can this be? I booked the vehicle 8 months ago? I called 6 hours prior to being at the airport and they confirmed everything! I had 6 people which is why I booked the mini-van in the first place. An SUV that only held 3 people just wouldn’t do it. He did not care, he just wanted to get home.

I do not have this individual’s name, but he provided a number to call to exchange the vehicle. Are you kidding me? Thrifty Car Rental should be calling me to let me know when you can bring me the vehicle you agreed to rent to me. I should not have to call anyone, nor go anywhere. No one at Thrifty Car Rental cared.

I called 10 different people and not anyone cared to help me; which is for someone to bring me the vehicle Thrifty Car Rental had agreed to rent to me. I wasted 2-½ hours of my time to solve this problem. Thrifty Car Rental did not care to help. I had to make the phone calls, no one at Thrifty Car Rental cared and no one ever contacted me. I had to take the time to drive all the way back to the Calgary airport in -20 weather to get the mini-van Thrifty Car Rental agreed to rent me. No one cared when I arrived there. Ironically, 7 hours earlier there were no mini-vans, then there were 4.

Cannot imagine what would make me book with Thrifty Car Rental again. Free rentals for a year might do it.

One hates to hope for the unemployment rate to go to 15% to get these companies to actually find employees that will do what they are supposed to do. Not sure what will make management care either.

Bruce.

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Thrifty Rent A Car terrible

I had made a reservation online and a few days later received an email with a rate much less than the original rate. I showed this to the customer service person at the desk in Orlando and was told that he would talk to the manager. The rep then came back and told me the manager said no. I then asked for the manager and he came out. I then told him about the rate (he seemed that this was the first that he heard about it) and he said " I only push orders here". To top it off, the customer service rep told me, while I was reading the agreements, to" is there a problem, just sign it already". I want to read the agreements before signing them and I found this to be terribly rude. I then called 1-800-thrifty and told them what happened and was told that they can't do anything. I asked to speak to a manager and was hung up on. I called back and asked to speak to a manager again and after 30 min of waiting Miggy then told me sorry there is nothing that can be done. I asked to speak to her manager and was told to call [protected] which I did and Jennifer employee number 59499 just said there's nothing she can do. I then asked to talk to her supervisor and after holding for an additional ½ hour I was transferred back to Miggy 67583 told me “my best case scenario is after I have returned the rental, maybe someone in customer service might do something for me. That is the best Thrifty can do”. I then asked to talk to her manager and was told that her manager Eugne Domingo was not available. Duane Warner was the Manager "Mike" was the rep and Miggy was the customer service supervisor. No one was helpful and due to this experience, I will reconsider ever renting from Thrifty in the future and I will let as many people I know about my experience with your company.

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Update by abigreturn
Jul 15, 2011 7:16 pm EDT

They are terrible

Update by abigreturn
Jul 15, 2011 7:16 pm EDT

They suck

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JKDE
, US
Jul 15, 2011 7:39 pm EDT
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Thrifty is what Thrifty does.

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9:41 pm EDT
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Thrifty Rent A Car charges

We rented a mini van from thrifty in frankfurt airport, germany May 2011
When we got there, we had our own premium car rental insurance from american express, they rejected it. They said we could only buy insurance from them, otherwise, they won't let us drive out their car.
Leave no choice, we bought the super expensive insurance from them, which was 25 eur a day.
The trip was going smoothly, nothing happened to the car, after we returned it to their parking lot, there is no person around. We dropped the key and went to their rental office. The people there told us just to leave the car there, they will check later and return us the deposit to my credit card which was eur 1100

after we came back to US, I didn't get the deposit back, I tried to contact them, called, left messages, wrote letters. no reply. After a week, finally, I reached them, They said the car was damaged! And they won't return me the deposit!

I was really angry, plus after came back to USA, I did some research, found out that thrifty car rental frankfurk has already scammed a lot of people's deposit. So, I called my credit card company, disputing the charges.

While it was still in disputing, they charged me another $2500. they explained that since there was no policy report, the insurance was voided. And the repair for the damage was 3000 euro. They charged the leftover through my account without any notifications.

I called them, telling them that there was no damage to the car at all during our trip. how come they charged us for the repair. Now it is still in disputing.

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Thrifty Rent A Car car rental

On may 13, 2011 I rented a car from thrifty romania and I was charged 729.67 dollars for rental for which I paid with a credit card. At the same time, the person at the thrifty rental office in the otopeni airport, bucharest whose name was claudiu told me that he was going to put an additional hold of 450 euros (About 700 dollars) on my credit card because this was their policy, but that the hold would be released when I returned the car.

I returned the car to thrifty on may 22 in good condition with no scratch or damage, and all seemed all right, but I found out in the beginning of june that thrifty had charged me 684.27 dollars extra because "car was returned with scratched bumper on the side." they had not contacted me about the claimed damage and the charge, and I knew nothing about the whole thing until I did my own search and investigation.

The damage was a lie. The same thing happened to a family friend that rented a car from thrifty romania during the same month, may 2011. They told him the same thing, that he had returned the car with a scratch on the bumper.

These people are crooks! Stay awas from thrifty romania.

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rami bar sadeh
, IL
Jul 10, 2011 11:38 am EDT

hi
me and my friends rented 2 cars from thrifty bucharest.after 3 days one of the cars broke down.the "clutch" was finished. they immediately blamed us of driving offroad which is an outright lie .
we recieved a replacement car a day later and it was a much smaller car (chevrolet aveo instead of the chevrolet captiva we had booked)at the end of our rental we returned the cars on 27 june at the airport.both cars were checked and our papers returned.what we failed to do was make the thrifty representative sign them.
when we returned home we found that both our credit cards had been charged for ridiculous sums.
the car with the bad clutch which had 85000 kms was charged for repairing the clutch, for towing the car and for downtime a total of about 2000eu
both cars were charged for scrached bumpers a total of 825 eu.
we are now looking for legal means to get our money back from this fraudulent company

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5:58 pm EDT

Thrifty Rent A Car stole our deposit

Recently we visited Romania for one week and rented a car at Otopeni airport at Thrifty Car Rental Romania/ Auto Rent SRL.

10 days after returning home we discovered that they had charged our credit card the deposit of 320 euro.

We contacted them immediately, to ask why they had done so since we returned the car with NO damage whatsoever. But they just claimed the car was damaged and refused to return our money.

A search on the net found several complaints about this company from other customers that had been cheated like us.

This company is very dishonest. Do not ever rent a car from them!

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Thrifty Rent A Car In-depth Review

Pricing and Value for Money: Thrifty Rent A Car offers competitive pricing and excellent value for money. Their rates are affordable and they often have special promotions and discounts available.

Vehicle Selection and Availability: Thrifty Rent A Car has a wide range of vehicles to choose from, including compact cars, SUVs, and luxury vehicles. They have a good selection available, ensuring that customers can find the right vehicle for their needs.

Customer Service and Support: Thrifty Rent A Car provides excellent customer service and support. Their staff is friendly, knowledgeable, and always willing to assist customers with any questions or concerns they may have.

Booking Process and Ease of Use: The booking process with Thrifty Rent A Car is quick and easy. Their website is user-friendly and allows customers to easily search for and book their desired vehicle. They also offer the option to make changes or cancel reservations online.

Rental Policies and Terms: Thrifty Rent A Car has clear and transparent rental policies and terms. They provide detailed information about their rental requirements, including age restrictions, driver's license requirements, and payment options.

Vehicle Condition and Cleanliness: Thrifty Rent A Car ensures that their vehicles are well-maintained and in good condition. They are regularly serviced and cleaned, providing customers with a comfortable and reliable rental experience.

Additional Services and Features: Thrifty Rent A Car offers a range of additional services and features to enhance the rental experience. This includes options such as GPS navigation systems, child safety seats, and roadside assistance.

Locations and Accessibility: Thrifty Rent A Car has numerous locations across various cities, making it convenient for customers to pick up and drop off their rental vehicles. Their locations are easily accessible and well-situated.

Overall Experience and Satisfaction: Overall, customers have a positive experience with Thrifty Rent A Car. They are satisfied with the quality of service, the condition of the vehicles, and the overall value for money.

Pros and Cons:

  • Pros: Competitive pricing, wide vehicle selection, excellent customer service, easy booking process, transparent rental policies, well-maintained vehicles, additional services and features, convenient locations.
  • Cons: None reported.
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