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Dollar Rent a Car Costa Rica Complaints - Horrible customer treatment

Review all Dollar Rent a Car Costa Rica complaints

Dollar Rent a Car Costa Rica
Posted: 2008-01-16 by James  [send email]
Horrible customer treatment
Complaint Rating: 100 % with 1 votes
Company information:
Dollar Rent a Car Costa Rica
Costa Rica
www.dollarcostarica.com

I rented a car in Costa Rica for 11 days from Dec 25, 2007 to Jan 05, 2008. When I returned the car to the San Jose airport location, the Dollar representative coerced me into paying $20 for cleaning of the car (which was only a little dusty), and tried to overcharge me by $200. His behavior was appalling. Since I was so angered by his attempts at cheating me, he ended up overcharging me by only $80, which I have submitted to Dollar for a refund. This is a horrible way to treat Dollar's customers, and leaves a very bad feeling upon leaving Costa Rica after a vacation.
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 347 days ago by Richard Knudson  [send email] 0 Votes
Although it seems to vary with the counter person, my frustration is that the price on the internet, and the price they want to charge is entirely differently... then they add an Airport fee even if you do not have airport service.


Every time I have rented from Dollar it has been a hassle. I will pay more, and rent from National or other companies... in the future.

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