Dollar Rent A Car reviews and complaints 283
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towing service did not pay bill
Dollar Rent a Car called Ponderosa Tow to tow a vehicle for there location at Oxnard airport. Ponderosa Tow performed the service on 12-28-08. The bill $350.00 to take 60 miles from Mariposa CA to Fresno Nisson Dealer. Matt Popai manager will not even speak to our company. We have called many, many times. When we call he is Never in! We have mailed them bills at 2889 W 5th Street #113, Oxnard CA 93030. Customer Robert Holcombe, contract # 3386995. Vehicle was a 2008 Nisson Versal, Red Lic # 6BNX581 towed on a rollback tow carrier. Picked up vehicle at 3087 Triangle Rd Mariposa, CA
The complaint has been investigated and resolved to the customer’s satisfaction.
horrible customer treatment
I rented a car in Costa Rica for 11 days from Dec 25, 2007 to Jan 05, 2008. When I returned the car to the San Jose airport location, the Dollar representative coerced me into paying $20 for cleaning of the car (which was only a little dusty), and tried to overcharge me by $200. His behavior was appalling. Since I was so angered by his attempts at cheating me, he ended up overcharging me by only $80, which I have submitted to Dollar for a refund. This is a horrible way to treat Dollar's customers, and leaves a very bad feeling upon leaving Costa Rica after a vacation.
The complaint has been investigated and resolved to the customer’s satisfaction.
I rent a car and after retuned the charge me $300.00 the say for smoking I am not smoke when I spoke with costumer service very bad and not respect you I asked for supervisor she told me no supervisor in this company
I hired a car with Agreement No. DA3S84059 Location Dubai Airport Terminal 3 on the name of Nawaf Saleh M Al Marbae and made payment for Security deposit on 16/01/2018, Still the amount had not yet returned to my credit card. Kindly refund as soon as possible.
i rented a vehicle from dollar from May 20-27, 2009. The air did not work on the car, the GPS broke and i was told when i called the location a couple of months before hand that they would let me use my CDW insurance thru my credit card if i could show proof. which i did but they refused to look at it and made me sign up for at their location. THey would not take me back to the airport, i was 10 miles from no where. THis is one of the worst car rental companies in the entire country. When i called to complain back in the US to the corporate office of Dollar, i talked with a very rude man, who could care less. I told them i agreed i owed some money for the car, but not the $432 they were charging me. So far i am into my third month complaining and no one will listen to me. DOLLAR RENTAL CAR COASTA RICA IS A RIP OFF!
Although it seems to vary with the counter person, my frustration is that the price on the internet, and the price they want to charge is entirely differently... then they add an Airport fee even if you do not have airport service.
Every time I have rented from Dollar it has been a hassle. I will pay more, and rent from National or other companies... in the future.
don't rent from dollar.com!
I booked a minivan from Dollar on Travelocity. It was supposed to cost about $70/night. When I arrived at Newark airport to pick it up, the desk agent told me they would charge $55/day extra because I live in Brooklyn. I refused to pay it, telling her that I had booked it for much less.
She said I had no choice in the matter, and I couldn't get the van without the extra fee.
I left to try to find another alternative, but no other agencies had vans, and I needed to leave for my wedding that night, so I sucked it up and rented the van.
Before I rented, I called Travelocity customer service dept and spent at least 30 minutes on the phone with a woman who, once she finally understood the problem (she didn't speak English well), called Dollar, then got on the phone with me to say that the reason for the fee was that I arrived late. I wasn't late when I arrived for the van, and the desk agent specifically told me it was because I live in Brooklyn. The Travelocity lady then told me to email customer service when I had a chance.
So, basically, this is a complaint against both Dollar and Travelocity.
Don't rent from Dollar!
The complaint has been investigated and resolved to the customer’s satisfaction.
Rented car for 3 days on 7/26/3034 in Sacramento and prepaid $265+ on Expedia for it. When picking up the car I was asked at the counter if I wanted full insurance and declined. Asked if I wanted some other packages and declined. Turns out I was charged an additional $300+ which was more than the original rental price!
I reserved a car at the Dollar Rental Car in Chicago (Midway). When we arrived, they didn't have the class I reserved (SUV), and instead gave me a compact car. I disputed the charge with my CC company (to get the difference between the two rates) and won. Now Dollar Rental Car is billing me for the amount I won in the dispute.
The lady named "sheena" was the worst person i've ever dealt with in my life .
My rental was for 12pm and she told me to wait , waited for 2 hours . I asked her how much longer cause I had an event and she rolled her eyes and huffed . then went to her co worker talking about me .
Such poor customer service
Extremely long delays waiting for a ticket agent. Long lines, no a/c. No information from staff providing why the delay or any offers for water
Process is antiquated
August 23, 2022 2:45 pm
I bought five 100.00 dollar cards and the money never got put on the cards
Dollar general store ripped me off
Actually, I know this doesn't help, but it sounds like the fee was for being a local renter who was planning on a trip that would put a lot of miles on the car. So in essence, the extra fee was to give you unlimited miles. But if it's any consilation, if everyone else was out of cars, it sounds like you got a good deal anyway. Sometimes the vans can go for $500 a day.
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