Dollar General
reviews and complaints

I went into store #11071 in Spartanburg S.C. to get a few items. While there I see they have Halloween candy there with signs up for buy three get one free. So I pick up four of the $5.00 bags along with my other items. I check out then I look at the receipt and was charged for all four bags of the candy. I got the manager and was told "Well you have to look in the ad. It's only certain ones that are on sale." I told him that they need to fix it on the shelves since the signs are on the wrong boxes. I
I would have loved to see him at least give me $5.00 back but noooo and wouldn't fix the self items so now how many others are going to do the same as I did. I shop this store all the time but now that things are happening like this more often I am not going to be shopping here. I will find somewhere else to go.

Upon entering the store (Manager-Ross) said I will be checking backpacks, purses, bags _ I think I grunted but never said nothing about NO you will can't check mine. Upon getting my two cards and proceeding to checkout (cashier - Manager - Kalia purple/pink hair) said Ross needs to look in your purse before you check out. Granted that's not what he said upon entering the store neither did he say this to other customers. Kalia went out to say out load to a crowed store "###" I seen you around and if he can't look in your purse before checking out you not getting the cards. Granted I have not shoplifted from Dollar General nor been ever arrested for anything - I am a successful woman of God just trying two buy two cards. I left the store and went to car but came back because I wanted their names for cursing, yelling at me in front of customers when no one else was treated by this unethical behavior. I want these three managers fired and a apology in front of them. I will be pursuing a lawyer by Monday to discuss my rights to sue your company and the three managers for unethical behavior to a black woman. This was at 1555 Washington Street East - Charleston, Wv. I'm still trying to find my receipt but I think I was so upset by the names I left it

I only live about 5 blocks from our NEW General Dollar store. We are about 15 to 20 minutes away from all other stores. I am very appreciative of your company putting us a Store here in Helena, AR. But it is terrible. The store is always dirty, the shelves are never stocked. The Employees are very slow at helping out customers. I see NO MANAGEMENT in this store at all. I have been trying to get my Motrin PM there for the past month and it's always the truck hasn't run or the truck just run but we have to get someone in to stock the shelves. I have done been in there 4 or 5 times since the truck has run this week and the shelves still aren't stocked. I just left from there, went to get ice and they were even out of that! Like I said Thank you for putting this store here. it is so much more convenient for us. But it is seriously LACKING MANAGEMENT.

Shopped at the dg in franklin ga. The cashier is rude and condescending. With all of the unemployment of today, you would think they would hire people with better "people skills". I am retired and do not have to work, but I talk to people with more respect than the dollar general cashier. I can think of different store in which to spend my money. No more dg for me.

Shopped at Dollar General in Champlain, NY on Sept. 25, 2016. Could not purchase weekly specials because only digital coupons are accepted. I am a Sennior on a limited income and do not have a Smart phone and will not purchase one so I can shop at this store. I personally feel this is not a good policy for consumers because not everyone can afford the cost of a Smart phone, this will inevitably limit shopping at Dollar pGeneral

The main employee at our dollar general has always been so rude. I have been going for 7 years. He has been there at least the last year. One time i had bought about 6 cards. He separated each envelope from its card and stacked them up so i had to rematch later. Rarely does he ever even look up from the register to acknowledge you as a customer when checking out. If he does he is curt and rude. He acts as if it is a bother to come in the store because he needs to restock the shelves. I love dollar general, but dread going when he is working, he doesnt wear a name tag, so dont know his name. Yesterday, I asked him how much a tube of lipstick was. Never looking at me in the face, he told me to sit the lipstick down. I didnt understand, and he repeated "sit the lipstick down". Then he picked it up and scanned it. Crazy rude man! I am a business owner myself and would never treat a customer like he treats everyone!
My last store visit was 2pm, 9/24/16 at 2127 Sadal Ct denton, tx 76210

We are glad to have a DG in our rural area. We are concerned that the restrooms aren't in working order in this new store. I have seen employees ask to go the gas station across the 4 lane road to use the toilet. They say they must plunge the toilet with every flush. It seems unsanitary for employees to do this or cross the road to use a restroom. It is a rural area so customers also need access to a restroom often stopping while going home from town a long 30 mile drive.
Florida law requires sanitary facility for all businesses.
store #15492

At the Dollar General in Fort Scott Kansas I generally have good service, and not much to complain about. However, they need to do something about educating their staff on how to calculate when the scanner/computer doesn't do it for them.

Bought a DVD that was clearly marked "$6.00". Scanner brought up a price of $10.00 I had only two other purchases, one was $1.50 and the other was $2.75. My total should have came to $11.75 before tax. The girl saw that the dvd was marked for $6 but said something about this is a 'scanner training' issue? And proceeded to tell me she would have to mark it down the other $4.00 by taking it off of the other items. This would mean that somehow she would have to come up with a way to divide .25 over two items. Instead she charged me 25 cents on each. Now, this means that I was overcharged by a quarter. Not much, no big deal. Well, yes and no. I don't mind paying the extra 25 cents, it isn't going to break me. But that does not fix the situation that the dvd is not pricing correctly and every one of that same one will not price correctly. Another issue is training, this doesn't fix the issue that the girl obviously needs more training if she cannot calculate it correctly. The third issue is, had I decided to pick up something for a quarter and walk out with it, that would be considered theft. It works both ways. DG really needs to invest in their employees training AND they need to fix their computers/scanners that are not pricing things correctly. If every one of these dvds that are marked $6 and are scanning $10 are all being scanned into a central database, DG is making money off of their customers dishonestly-if it isn't caught and corrected. I will be paying quite a bit more attention when I shop there.

I bought the wrong cigarettes walked out of the store.before I made 10 steps noticed I bought the wrong ones.went back in and was told they could not exchange or take back because I left the store.i was not gone for over twenty seconds.they told me it was because of an fda law (really?)

I frequent the Dollar General in my community because it has many products that are so much more inexpensive than my grocery mart. However, the grocery baskets that are stacked inside the front door for shopping are disgusting and I will not use one as it makes me feel sick when I see the inside of them. They are all the same. They are so disgusting I will not even use one. If necessary, I will use a cart even for just one item. Can't they be replaced with new ones?, or at least scrubbed.

I try not to go to Dollar General. I think the staffing is crazy. You have ONE
person at the register while other employees are in the break room or stocking shelves. The manager can walk up and walk outside, walk back in and keep walking even when there are 11 people in line, yes 11. I waited 20 minutes with a 2 year old to check out just for Tylenol. If I really didnt need it, I would have left. This seems to be the case in other Dollar General's also. The store on Motley Drive in Mesquite Texas is just as bad. But the one in Forney is run by a asian / irani man who is rude rude rude. If you want us to continue
to use this brand new store please do something about it.
There are many of us in my community who feel this way.
I look forward to any comments you may have.
[protected]@hotmail.com

My friend and I was in Dollar General in Lineville on Sat Sept 17th. We had some stuff we was gonna purchase and one was a pair of men pajamas. The sign said 40% off grey dot men pjs. Well we was checking out the lady rung the item up and it didnt show the 40% off. Well my friend ask her about it and the manager told her it didnt say that she was lying. So went back to get the sign and the lady was so rude and she didnt even apologize. She was just a very rude and disrespective lady. We have done alot of business there but i will never go back in that store again. I will take me business back to Freds. Her name was Elvira.

I have been coming in Dollar General for quite a while and do not mind spending money there.The reason that I am writing this that in Woodruff SC.after standing in line for almost 10 minutes while a refund held up the line, the manager said I will take someone over here. Now, we live in a first come, first serve world, but, the manager moved my things out of the way, went to a lady still in the original line and said that she is next. How dare her! She knew her or else she would not have known her name. I said you can keep the purchase, abot 20.00 dollars worth and left the store. It will be a cold day in hell before I am treated like that again. Her job should be to ring up who is in front of her, not be the moral police. You should look at this store and who you have managing it! Nasty store, I almost slipped in a soda spilled all over the floor, better be glad that I did not!

Store# [protected] C East First Street Vidalia, Georgia 30474 around 3 pm on 09/12/20016, when I walked in the store had a dirty odor and smelled bad ! the store had a lot of empty shelves and I could hear 2 employees ( female ) in corner office using bad language and joking around laughing loudly, while one young new employee ( also female ) trying to straighten front shelves and also take care of customers "alone", floors needs sweeping and mopping, boxes in way of walking needing and waiting to be stocked on shelves while 2 employees play in office ! I have been coming to this store for over 5 years now and the past 4 months it has gotten so bad ! the employees use to be friendly and the store was always clean but now this store has hit rock bottom employees are rude not at all helpful always on their cell phones or outside playing with friends something needs to be done to fix these problems before it's to late ! Thank you, from a very concerned customer !

I am a 40-year resident of Raleigh, NC and frequent the Dollar General store at 1131 Falls River Avenue #101 on a weekly basis.

With the exemption of one employee - who generally works mornings,
my experience there has been a pleasant one.

The store is well-kept, and the staff professional and courteous.

The 'exeption' - in physical description, is tall- around 6'3" -and wears glasses. His attitude, when dealing with customers at the register- fluctuates from general rudeness- to overall indifference.

I am a cigarette smoker, and oftentimes bring an empty pack with me - to show some of the ladies who work there what particular brand I am looking for. Just last week, the rude male employee started a debate with me over whether they were referred to as 'Marlboro Lights' or 'Marlboro Golds'.

There have been occasions where, if I notice he is manning the register, I have chosen another merchant in the shopping center - just to avoid dealing with him. Neighbors and friends in the surrounding area have expressed similar 'reactions' to this employee.

Perhaps, management should consider moving him to another position - one with little, or no, customer interaction.

I have the app on my phone and every time I put my phone number in at cash reg they do something wrong and I don't get the discount and I spend plenty of money to get it . They tell me U can you it next time. But I have to buy more to get discount. Like today I spent 129.00 dollars and I had the $5 dollars off coupon and other ones to and all I got was .55 cents and it happens a lot that's not fair why offer if the employed people will not give you the discounts

We recently took our 86 year old wheelchair-bound aunt from the nursing home to Dollar General, at her request, because she wanted to buy a few items; she is only allowed $30 a month for personal expenses, and she chose to go to Dollar General (location: hwy 24-27). After choosing her items (while shopping in her wheelchair), she said she needed to use the restroom. When asked for the bathroom location, the clerk rudely informed us that their bathroom was NOT for customers and to go next door to the car wash! Needless to say, we left ALL of the items and took her to the closest fast food establishment. This was completely humiliating to our aunt and to be directed to the car wash with her in a wheelchair showed an utter disrespect
to a loyal customer and disregard for the elderly!
Will NEVER again set foot in this Dollar General!

Today, August 19, 2016 I came in the store to buy some stuff and I heard and seen the manager fussing about another employee to another employee. When I came up front to purchase my stuff she came up front and went behind the counter and 2 other employees was behind the counter and I waited in line about a little over 10 minutes. The manager came out from behind the counter talking on the phone and I asked her where they going to open another register and she said no it had to be counted down and kept on walking out the door. She didn't say I'm sorry. So I laid my stuff on the counter and walked out. The manager was doing something to the ice machine. This is the 2nd complaint. I told my husband that we needed to quit doing business with yall. We went to the grocery store and purchased the stuff we needed. We will be doing business with the grocery store and Freds.

Monday August 5, 2016 went in to dollar general and picked up 2 sunday state papers to purchase, stood in line for 10 minutes, finally got to cashier, manager then comes up and rudely takes the papers out my hands, snaps at me that I shouldn't have come behind the counter to get them. (they were in the news stand with about a dozen more). Was told dollar general could not sell sunday paper on monday. Went home contacted the state paper, Columbia, s.c. and was told that is not the case. If a store has papers left you can purchase them. Went the next day to dollar tree got 2 papers, No problem! Have never had this problem before. Will not shop at this store again. They also have a problem letting you use coupons, it always seems as though the coupons won't scan. Manager name was Jenny.

AT 3175 EMPLOYEE was more into talking to the other clerk and not paying attention to checking out his customer as he scan my stuff. As he scan he just shoved articles in one bag and never engaged with his customer. I did tell the cashier he was ruin by turning his back to me and ignoring me. The other stores in addition to this one was in bad shape.. The shelves were not stocked and not recovered from the day before. Items were on shelves that didn't belong there and the floors nasty, look like they hadn't been mopped in several days. Clerks dress code was all black, some shirts had football teams on them and some were just not up to code for DG RULES. Ladies blouses were cut low and showing things not all customers want to see. The isles were so full of freight that was on the floor you were unable to shop them. Could go on but I feel that I'm just wasting my time and that DOLLAR GENERAL have lost there integrity and loyalty to there customers. Sorry that this is happening to our town, but I was a employee of DG for 20 years and it hurts to watch these stores you love going in the wrong direction. Thanks for your time!