Dollar General
reviews and complaints

I wish that there was some where a customer could go to complaine about the abuses toward the employees at the Dollar General stores by the company it's self and the District Managers.
I've been going to the Dollar General in Liberty, N.C. for 14 years.
In so many years, you see a lot of employees come and go, then you grow used to the ones who have been there any where from 4 years to a little over 11 years.
These same people are the ones that you actually drive on past Family Dollar or the Food Lion to do your shopping to see because there's something in their personality or just the way they have with their customers.
For several months now, I've watched managers move in and out of this store.
We've watched the store be turned up-side down and inside out.
One new manager in the beginning of the summer, for some reason, began gunning for one of the key holders, using a young, troubled boy to get rid of her.
The problem with that plan was that most of Liberty has known this boy since early elementary school and has dealt with him on one level or another, and the ones of us he talked to were listening to what he was saying. He's very impressionable, and had bragged about being in love with the new manager, and had told of going out to eat with this particular person, The new manager told him that with his help(in getting rid of this one employee), they would clean out the old employee's and bring in the one's that could be trusted and that he would be made a key holder.
The boy also bragged about them talking on the phone when they weren't in the store together or out doing things. He bragged about having the home & cell phone numbers of this individual. We didn't believe him ao he gladly showed us. At this point, we started listening and watching.
Through all of this, the hours got crazier & crazier, this 1st new manager started pulling things off the shelves, pulling everything out of the stock room, and went on a hiring spree. He seemed to be targeting a couple of the employees and really picking on the one that the young boy was telling all of us was soon to be history and giving all of the 3 longest employeed there impossible demands and tasks to meet. come truck day, they didn't have any where to put anything.
Sure enough, before long, $50 some dollars came up missing out of the 1 said persons' till.
They called her in to fire her claiming to have watched the survellance tapes and asked for her keys.
She refused to take it with out first seeing the tapes her self. Upon watching the one for the day in Question ( with the manager who claimed he & the DM had already viewed it!) the play back clearly showed her and another employee go back into the store and put up stock while the boy who kept bragging that they (he & the manager) were about to make their move, went over to her register, picked up a phone card and ring it up on her til. They didn't fire her or the others yet. When she asked the DM about this, he told her to leave this person alone or else (the manager) she would be leaving.
Later, for some reason, the new manager bonded with one of the employees who had been on the hit list, so she at least had it a little easier for a short while.
He told her one night that if anything came up, he would deny everything!
He soon quit. Then all kinds of craziness started getting crazier. Not to mention that the one they were after to start with thought that she had hung the phone up after giving her nightly report to the DM, and was sort of joking and saying " no, I don't hope you have a great night! an I wish he would stop asking about that literacy fund box, what am I supposed to do? hold the customers up to put money into it? I already bought candy out of my own pocket to put next to it so if people took candy, they had to put money into the box. It don't say where the money's used, it's not like you see signs up in any of the public buildings saying reading classes at the elementary school partially funded by your local Dollar General! Then she made a joke about maybe it's actually their retirement fund. That's what I've heard some of the customers say!
Not only did she not hang the phone up, but thae entire incidence was being recorded!
Just bad luck for her all the way around! A few weeks later, after all the cashiers started really pressing the customers to contribute to the fund, some one asked out right, "where does the money really go?' They kept looking and googled it.
It doesn't go back into the community, it's sent to Syracuse N.Y.
This particular DM (and I will call him by name) took an instant dislike to her and one other employee because of their looks and clothes and the company wanted to get rid of a 3rd one because of her age(3rd one has been there for 11 years and is like 62) all three of them were about to start costing them money for vacations or retirement or profit sharing. As far as looks, one had to wear slacks cut off below the knees is a 2+ or 3+, is the only one working for now due to back surgery and what at first they thought was cancer(her husband) and they have a minor child. The othe is the hardest working person you would ever meet and looking at her, you can tell that she's had a hard life.(Not drugs or anything) Just a hard worker who works as long as it takes, is under weight from stress and from helping 2 family members meet Dr.s appt.s and deal with Hospice, on top of losing her step-daughter and dealing with the emotional blow to all involved and her own feelings, as she had had the girl since she was about 6. The 3rd, I guess just her age.
She's not slow, she's a pretty sharp dresser, quite lovely, it's just, our guess, she's about to start costing the company money.
The manager finally quit and went back as a regular clerk at a different store making the statement to the one he bonded with, "If I go down, I'm taking plenty with me!"
So something had been going on and it wasn't over. Here come thhis girl from another store with the gleam of manager position on the near horizon in her eye. Again, things pulled from shelves lined up throughout the store like a childs boxes lined up playing cho-cho, and all the stock in the stock room needing to be put up. Again, here comes the truck but no room in the stock room for new stock! Instead of having them front and put up stock, they're having to re-shelve and move existing stock, sweep and mop and mark all kinds of stuff down. I was in there and 2 of them were working their hind ends off and one made the remark, " come on, we better clock back in!" The new people (2 women), were doing something, but you still couldn't find what you came in for and had to go to another store, and the tension in the store was so thick that you could cut it with a knife.
The employees weren't the same friendley people and you could read stress all over all of them. someone started taking tapes home watching them for any little thing.
A frien of mine called me on Sunday and said that she asked where everyone was and that an employee told her that they had been layed off for using coupons to steal from the store. I called one of the women and she said that a couple of them used coupons and like at the grocery store, where a coupon will say Red Baron singles pizzas so much off, but you buy the large instead, it goes ahead and takes the coupon, , they had done that with some P&G goupons and an air freshner product. She said that the computer scanned it and took it with out any problem so they didn't know that they would get into any trouble for it. Then she said that because I'm in there so much that they asked her about me and what I did with the stuff that I get? She told them that I make baskets and donate things to send in for the shoe boxes that my church sends. The coupons that I used were all buy one get one or buy two get one. I want them to ask me, because all of my purchases were by the specifications on the coupons. I'll also tell them and I have proof, that my ride would drop me off to do my shopping while they ran their errands, and that I would walk around the store and front and pick up trash so that the ones working could do some of the other stuff on their lists. I even told the woman who thought that she was going to be the manager of that store that I sometimes did this. She told me to help my self! I hope that these ladies don't take this laying down because the last I heard, what this district manager, (He really did have a vendetta on these women, especially the one) the manager and the other two women were doing is called discrimination, harrassment and slander! I truely hope that they all 3 get an attorney. I know a really good one. I've known him simce I was 16, he's been a friend of mine for over 30 years and he is now pretty famous thanks to the Greensboro, Clan Nazi Ralleys!
If they so much as utter my name( the one's running their mouthes at the store) I'll hit them with a slander suit so fast they won't know what hit them.
If their's a thief, it would be management at Dollar General. While they were scanning those tapes looking for something to get these women on, they would surely have seen all the employee's working with out breaks and have noticed 2 of the women working off the clock through their luncjes. Two employees had alreadt quit because they weren't allowed to take a break or lunch. This was after 4-9 hour shifts!

A fed up, disgusted customer
Who spent several hundred dollars per month
in Dollar General, who refuses to ever step foot
in another Dollar General, much less spend another red cent in any of them!
Who would like to see more boycott Dollar General for abuse and unfair treatment of loyal employees.
All of this little vendetta at a time when a job is the hardest thing to come by.

Wow, I also worked hard for a year with Dollar General at store 3728 in Orlando, FL. We had a store manager run away with ten grand of the companies money. Then an employee came in one evening and held the store up with customers in it. I was amazed. The employ was suspected of theft with evidence against him. You would have thought that loss prevention would have been on top of him but nope, they kept him on the schedule for another week and he robbed the store. AND THEN, the district manager Doug Benjamin goes and says to me that he believes I discriminately caused the store to get robbed when customers asked what happened to the employee. I said, "he got fired" Are you kidding, those are definately words to grant a robbery. I was terminated three days after I disputed what the DM said to me. Anyway after working so dilligently and most of all honestly for dollar general I was appalled by their actions and am currently trying to boycott their stores here in Orlando, Florida.

Thanx

LorRae - And you did NOTHING to inspire this dislike? I find that more than a little difficult to believe.

You stated, "...someone in the DM position should have more self control than to let personal feeling of dislike overide a manager decision." REALLY? What world do YOU live in? People are governed by their emotions all the time, no matter what position they hold. Maybe they SHOULD be dispassionate, but they're not. They can manufacture and corporate policy reason they want to get rid of you, although underneath it all, they are driven by their emotions.

OK, you said you refused the job? Are you just confused or are you telling a lie? Just wondering.

I have worked for DG going on 3 years in sept.Hey I love my job really I do but if you had better managers it would be a better place to work.on tues we get a truck in and its up to me and another lady to sort everything to be put out the next day.now thats not all we have to do we are back up cashiers, I have to straiting gro side and feel up frozon, do the produce, feel everything on the gro side.plus we have to get buggys in .and the other lady does just as much.now yall started this thing that the manergers has to walk the floor make sure it the way you want it well how in the hell do yall exepct it to get done the right way when we have 4 or 5 diffrent things to do.and god lord it really getts bad when the DM is coming they get really bossy and [censor]y.they will want you to stay there untile 11 or longer to get to there standers well maybe if they help alittle more it will get done.but my son is 11 years old im not leaving him home by his self [censor] that and thats what they well tell it ont hurt him to stay home for a little while well then why dont the [censor]in manerger leave his by there self.the manger is friends of my led they go to lunh togrther every day just about, even on his days off my led even comes in to go to lunch with the manger.so how can the manerger be able to tell his friend what to do like the rest he cant, my led doesnt have to straiten and do half of what some of us do.and then theres the manerger named PAM DANIALS she is not a good boss shes a [censor] and a half ok on tuesdays when we have 4or5 things to do she keeps adding on tp you when she can do something her self she only wants to do her job and thats it she dont want to do any extra.but anyway our dm come in the other day and like i said they get really bad.one of the cashiers took a beather after ringing up costomers and PAM DANIALS walks up and ask if shes braindead you dont stand there while the DM is here now thats [censor]ing not right.if it dont get better with her there is a few thats holding back from cussing her out and we know we will get fired but you can only take so much.now when the store manerger finds out I sent this in he will make it hard on me.thats what he said he dont have to fire you but he will make it really hard onyou that you will want to leave. he has a great team in his store they just need to back off w little.my store always gets a great sore and when the DM comes in its always great so why in the hell they get so tore up when he comes in is really stupid they make you feel like your beneath them and I dont think thats is ok .well I could say more but that will be enough for now.oh and my store # is 9809 . I may get fired for this but oh well something needs to be done.

I work for DG myself and I agree 100%.

My name is Jody Milburn, my wife Chris is the assistant manager of the Albia Dollar General and has been for 4 years.

Approximately 2 years ago her boss (Dee is her name) was fiered for no obvious reason, but oh well that don't matter. Ever since that time Chris has had to take over manager position and run a million dollar store. She had never had any prior experience with DG or retail management, but did it like she had been doing it for years.

Since that time there has been what seems like a revolving door of managers (5 new managers!). Every time a new manager comes through Chris always hold the hands of the managers who apparently have the passed this test that she couldn't, but show the lack of competance to run the store. Meanwhile, did i mention the miniscule amount of pittance for pay from a multi-million dollar corporation.

After this past dismissal of a worthless manager, Chris was begged to take the manager position from her district manager, because quote "I never have to worry about the store while you are running it"

She had to go online and take some ridiculous test. Well she did not pass the test. Well she did not pass the test. The only thing that test proves is that she didn't know how to answer questions from the way some crooked corporation wants her to.

For the past 2 years Chris was good enough to fill in and manage a million dollar store while this pathetic corporation pissed around and looked for someone else to run it as good as she has for penny's, but couldn't

Now it comes to a stop. There will be no more slaving for you greedy ### for no more money. I won't sit back and watch her put in her 40 hours and also have numerous phone calls on her days off to deter problems or avoid obstacles. Chris is way too great of a person to have to put up with the extra stress, that by the way, she never complains about.

I am a supervisor where I work. I was put into that postion with hard work and knowledge of the work. I never had to take some ridiculous test that had nothing to do with the achievements that I can accomplish otherwise, i may not hold a supervisor position.

Ask the community and all her co-workers how much they would lover for her to be manager of that store and i promise you will hear a great outcry in her favor.

I'm not just saying all this cause i'm her husband.

I know how much she cares about her job, store, co-workers, and customers. I'm saying what happened to hard work and knowledge to get you ahead?

Chris doesn't know I'm posting this but I don't care. If she loses her job cause of my states, so what?!?! There is much better than that disgrace of a Corporation that is Dollar General but she just don't want to see it.

She loves her job and executes it beyond all else while being a great mother and wife. I listened to her talk about work every night and see the passion in her eyes. She is so depressed about the failure of a test to get a job which she has successfully been doing the past couple years.

All I can say is, quit listening to a bunch of psychoanalysis and promote from the ground up.

Don't punish my wife for my thoughts and feelings, prove to me that i'm wrong, because I don't think you cowardly, ignorant, corporate fools can.

Sincerely,
Jody Milburn
[protected]

WHATEVER HAPPENED TO THAT OLD SAYING: TREAT PEOPLE HOW YOU WANT TO BE TREATED. ALOT OF PEOPLE WITH THESE LETTERS AND NUMBERS BEHIND THEIR NAME ALWAYS SEEM TO HAVE THE MOST UNATTRACTIVE PERSONALITY AND ATTITUDE. BUT WHEN YOU FOR 1 TIME GIVE IT RIGHT BACK TO THEM, OOH THEN IT'S A PROBLEM. THEY NOW CALL YOU INSUBORDINATE. I MEAN THESE MANAGERS ARE DISRESPECTFUL TO FELLOW CO-WORKERS, CUSTOMERS AND WHOM EVER ELSE. DOLLAR GENERAL IS A GOOD COMPANY TO WORK FOR UNFORNATELY IT'S THE STORE MANAGERS AND ASSISTANT MANAGERS THAT ARE NOT VERY KIND. THEY KNOW WHO THEY ARE, NOT ALL OF THEM. GET IN CONTACT WITH MR. RICK DREILING, CEO OF DOLLAR GENERAL. TELL HIM THE TRUTH. HE NEEDS TO KNOW. THANK YOU!

Rude people around stillman? Golly gee I wonder what KIND of people are working there? There is always a lowest common denominator.

The Dollar General budgets hours for each store. The manager can't go over the allotted hours per week given. The work load stays the same so more often than not...the managers have to put in 70 to 80 hrs. per week to compensate for the loss of hours allotted. Managers are listed under salaried employee. They don't get overtime compensation so just remember how this company runs it's business. I would be" put out " also. As in fed up...over it!

Managers throughout Tuscaloosa seem extremely dull and/or disempowered by the company. Once I tried to return/exchange/alert them to a package of snacks that tasted like soap (obviously must've been stored next to the laundry soap they had a huge display of that week). The clerk referred me to a manager who looked at the open box and said she didn't want the box and couldn't do anything to compensate. Not the least bit of interest in the fact that her store was selling inedible products, let alone in making the customer happy. Another time at another store I tried to drop off a bundle of regular phone books that every resident and every business gets for free every year. Again, referred to a manager. This time the manager looked scared and muttered something about not being able to accept anything not sent by corporate. Wouldn't give me her name to jot down with a note about the store refusing on my delivery checksheet. I have to suppose that the company either hires only stupid people for management or gives them so little authority that they have to behave like they're stupid. Either way, the bottom line has to be that they're not willing to pay enough for quality management.

say no to gangs:
I'm sorry, but on our application it says nothing about gang involvement. The district and regional manager might not be aware of the problem. I'm not condoning gang involvement just saying that you should call corporate and actually get something done instead of telling everyone and their brother not to shop there. If nothing is said to those who need to hear it, she'll continue to be employed there!

And Dollar General does not have high standards. It's Dollar General for crying out loud. You think with the pay they offer they have high standards?

I live in Waynesboro Virginia. I shop often at your Broad St store. I noticed a week ago when I was in the store one of your employees had a blue bandana wrapped around her wrist. I have had trouble myself with a family member being in the crip gang so iI know for a fact the blue bandana represents the crip gang. I thought maybe this woman had a problem with her wrist so I thought nothing more of it. Well today October 25th I noticed that she is still wearing it. This concerns me due to the fact that gangs are getting worse in our community. It was a real shock to know that dollar general condones their employees being in a gang. I will no longer be shopping at your store and I am going to let our local gang task force know about this. I will also be letting all friends and family member know about this. We are going to stand up to gang involvement and to gang violence in our town. I am very disappionted that we have to see it where we shop. I thought your stores would be more aware of this, maybe it is that your company just doesn't care and will hire anyone. I thought dollar general had higher standards that this.

dollar general employees should be fired if they are dating coworkers, dont look good in the work place, and will never work out

Dollar General doesn't keep items stocked. Five trips & no sugar. Four different times for Kingsford charcoal, theirs a big sign outside the door saying Kingsford charcoal here. Its close to the house &very convienant, but its a hassle to go in their for something ¬ get it.Walmart is only three more miles down the road, & they do have what i need

I agree I'm a Cashier at Dollar General and the mangers, District Mangers and even Asst. Mangers are down right rude and very disrespectful to not only customers to their employees as well. They go as far as to Imply that we have no choice in working more hours, other employees from other stores will loose their jobs, We cannot have breaks and Have to do every peice of work they do not want to do!

They try to say that It's our duties to do these things but I for one have called corp. to ask about breaks and got told with a eight hour work shift I am supposed to have two fifteens and one hour break. I'm lucky if i get A fifteen much less that much! Then the customers complain to me about the treatment they are given by the mangers, and how the mangers are treating us employees. Other store's employees complain about this as well watching from their place of employeement and suggest we all find better jobs.

I agree with the ladies complaining, I am a cashier at DG and I have never treated a customer with such disrespect, they have every right to complain, yes we do have a lot of work to do, and not enough time to do it in, and it can be very stressful, but if you cannot compose yourself while waiting on customers than you have no business working there, just remember as a cashier, you should remember how you would like to be treated when your checking out at a store. and yes I have gotten rude customers, but you keep your cool, check them out and then curse to yourself. remember an unhappy customer is a lost customer, and you lose too many with your attitude and you will have a closed store.

WE NEED TO GIVE YOU AN EMPLOYMENT APPLICATION! COME WORK FOR DOLLAR GENERAL FOR ONE WEEK. WITH NO PAYROLL HOURS AND A LIST OF THINGS TO DO, THAT CAN'T BE DONE BY ANY NORMAL PERSON.

can a man and wife work at the same store on differnt shfts/

I have a SOP in my possession if anyone needs any policy information...I too was fired over the phone...and I recall the email Jon Rogers sent us about donationg the pennie items...GRRRRRR whats the matter w/ DG?

i am trying to get an employee handbook. does anyone know if there is one online? i need to know the policy regarding shortage and suspension.

I know where all of you are coming from. I was a store manager from August 2007 ubtill May 5, 2010. I was terminated for donating pennied items to local non profit organizations, I was told it was a company policy. I know that for a fact that isnt true. I also I have a copy of an email sent from the corporate office from John Rodgers stateing to remove from the floor and either doanate it to a non profit organization or destroy it, so I donated as I did time and time again. We had just gotten camaras in January, so we gathered up the items as we did in the past and called our local Childrens home and Womans Aid and crisis to pick up the items. We go a new DM the first of April and by April 27th he had already fired one assitant manager, lead clerk, and suspened me untill they came to a desision on weather I was going to be terminated or not. He told me that he would call me that Friday with a desision, well Friday came and went, so I tried to get ahold of the RM finally on May 5, 2010 he called me that afternoon and told me that they came to the desison to terminate my postion, they did this over the phone reall professional. In the mean time the DM was demonted back down to a store manager.
I loved my job I had never been written up, my store was at model store, never behind on planograms, and my store finally reached a million dollars in sales in April 2008, all my store review was always in the high 90"s. This company has some real issues.
I filed for unemployement, and waited on the deputy desision and it was in my favor I gave them a copy of the email and store employee hand book, but was funny was the told the unemployment office I left due to personel reason, I didnt leave I was terminated or I would still be there.
Kellie Graham Was Store Manager at Store 4477 Elkins WV
email me wil more information
kgram1969@yahoo.com

I work for Dollar General and have so for 6 years now. I have met many people in this small community that I grew up in. Never really knew them at all. Have come to know them all as a community proud people who consider this store their local mall. Many people young and older have worked in this store over the past years. Many things have changed over the years - some for the better. I, being older, became settled and afraid to change jobs and always held optimism towards my job, position and company. Over the past 16 months I have been shocked, disappointed and thoroughly disgusted to see how faithful and hard-working employees have been discarded and treated with about as much respect as the cardboard from last week's truck. I have worked diligently and when I finally stood up for my rights and others I have found myself railroaded and blackballed. I reported my concerns to the corporate office concerning our district manager and his refusal to handle the situation. Now my days are numbered as an employee as I feel the mounted pressure daily. It's very difficult to smile, be friendly and do my daily chores knowing the company I work for was built on BLOOD, SWEAT. TEARS AND TOTAL DISRESPECT FOR HONEST, HARDWORKING DECENT PEOPLE. I pray to God every night to help me out of this horrible situation. KARMA IS A REAL ### LADIES AND GENTLEMEN [AND I USE THAT TERM VERY LOOSELY].

I never see any male managers in Orlando for dollar general. Good to know gives me another reason to boycott them thanx

Mickey, as rude as Jason is it is very childish of you to point out someone's spelling, grammar mistakes. Like he said in another post so what. This is the internet, not English class. For you to mention his spelling mistakes and grammar mistakes is very immature of you. Not everyone lives in an English speaking country, and even if they do not everyone speaks it well because it is not their first language. Seriously both of you need to grow up. Also perpahs punctuation is different from where you live, because aside from a few mistakes I don't see much problem with it. I think you are just being childish as him by bringing that in this complaint when it has nothing to do with the complaint. Learn to stay on topic. Or do you two have ADHD.

Wow-your punctuation is horrid! HAHAHAHAHA!

How did I know you would resort to name calling? Thanks for showing your immaturity so quickly. You are truly not worth bothering with.

First of all, I am a woman. Secondly, I was fired AFTER I quit. And thirdly, I am smart enough to use punctuation properly.

Learn to spell, capitalize, punctuate, and use proper English. THEN you can tell me how dumb I am.

Funny I worked at the 3728 store on clarcona ocoee and obt. Very close to the edgewater store and yes they all seemed to be very dirty in the orlando area. My manager saw how hard I worked so she started having me work there all the time with no help. Then the district manager made dicriminating comments to me and when I went above him I got fired for some bogus reason. I'm attempting to have him write me a formal apology but am having trouble with their legal department. I am boycotting all the dollar general stores in Orlando Florida because of this and how they treated me. They fired me for reporting the dm but kept the thieves that I made apparent to the store manager and the dostrict manager, wow

My son and I went to the Dollar General Store in Frisco City, Alabama 10-21-09 @ 16:08:39. I have never seen such rude behavior from a manager in my life. The cashier made a honest human mistake and when she asked for a void the manager was very rude to the cashier and my self. She wanted to know why the young lady needed a void and the truthful answer the young lady gave her seemed to be unacceptable. The manager accused me of not wanting the product but that wasn't the case the young lady accidentally scanned the item too many times. The manager made the young lady cry. She had no right to question her in front of us like that. She should have waited for the store to be empty but she was very rude and unprofessional. I think she needs to be disciplined for her actions. For me I will never go back into that store again, I will travel to Monroeville Alabama to do my shopping for now on. I have never witness such rudeness before.

I agree whole-heartedly. In Alachua County in the cities of Alachua and Gainesville I've experienced the very same treatment and more. Comments posted below. Dollar General stores in Alachua County Florida is epidemic in its customer service and general store upkeep. The last straw was when I purchased a 4-pack of socks in which two pairs had numerous holes. Returning the socks I had to endure the store managers accusation that I pulled on the plastic tie and tore the holes myself. The fact was I carefully used a pair of scissors, taking extra care as not to do the very thing this manager accused me of doing.

Other events of disgust are one person in the entire store on a busy Sunday with at least a dozen in line at the checkout. Go ahead and take whatever you want. So much for the safety of their employees. How about the time where the aisles were literally strewn with merchandise actually heaped into a disorganized pile of various products? One couldn't even go down that aisle due to the clutter. Here's the last one. (And there's more but I'll spare you). I was purchasing a bottle of shampoo and the cashier asks me how much it costs. "I don't know, I didn't look" I said. The cashier says "why not you should know these things". Yea, like it's my mission in life to learn all Dollar General's prices.

Message to management: How about hiring people with normal cognitive powers and not ###s? Secondly, how about training your managers and staff in customer courtesy. I highly resent the attitude and treatment of your managers and employees. Dollar General website has no customer service link! Does anyone at this corporation even care?