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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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L
11:22 am EST

Dollar General pepsi products on sale

Sat. Jan.28, 2017 @11:13:21 I went to Dollar General #03596 Hwy.80 Pooler, GA.
I went to this store because the Pepsi products were on sale 3 6pks. Or 12pks of the products. No where on the add did it say that you could not mix the cans / bottles. I purchased 4 6pks. of diet mountain dew, 1 12pk of Pepsi wild cherry and 1 12pk of mountain dew code red believing that because I had bought 2 combinations of Pepsi products that I was eligible for the discount. The only reason that I did not buy all diet mountain dew bottles was because they were not available. The receipt number is as follows; 899405564214839610721963419919924317231162. I went back to this same store on Tuesday 1/31/2017 @ 10:51:15. When I inquired about the error I was informed that it didn't qualify because of the way the registers are programmed. I was treated as if I was insignificant and not able to read. If the registers can't be programmed to match the advertisement then the add needs to be changed. When I mentioned that I had spent my working life in customer service and we were always trained to work with the customer and try to come to an agreeable solution. Not only was that not done, I was even yelled at by a customer. I could deal with the loss of the money after all it was .16 for the difference in one item, .67 on another and the last was $1.32 as well as the difference in tax. I object to the way I was treated, I don't believe that is what customer service is all about. I was informed that I should consider the possibility of taking action against the company legally. But I felt that informing the company and waiting to find out how you respond to my complaint. I will appreciate a response as well as an adequate outcome.

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CalmYourTits
, US
Mar 24, 2017 11:23 pm EDT

You can mix and match pepsi and mt. dew. The problem was the fact that you got Mt. Dew Code Red. Check there to see if it is a different price than the normal and diet dew packs--should be around $4 while the others are about $4.70 give or take. If so, then that's why. Code Red doesn't apply to those sales, neither does voltage. Though I believe that has more to do with the contract pepsi has with DG than anything else. Sadly not much employees can do other than price overriding that side of the sale.

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Anom82
, US
Feb 05, 2017 4:59 pm EST

can you show a pic of your receipt?

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3:35 pm EST
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Dollar General customer service

Reviewing complaints against your store I believe customer
Service on top followed by rude employees
And employees need training
My complaint covers all three. Yesterday I went to our sore here in Corpus Christi Texas#10665. Made purchase, took items and 2 hours later realized I did not have my complete purchase, missed 2 rolls of paper towels, I went back with my receipt, expecting courtesy, not a chance my paper towels were not there, cashier rude, not helpful, I ended up purchasing additional towels, price was minimal $1 each, but I strongly feel it was the principle of this situation, the terrible attitude of these clerks. I shop there frequently, and when ever there is a problem, I always receive this unprofessional rude attitude.
They seem not to check if customer has all their packages. During holidays I ended with 2 bags of Xmas lights that I did not purchase, i took them back, now I wonder where they ended up?
Is there anything that can be done regarding rude, not helpful employees at your stores? Perhaps I jus need to stop shopping there.

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6:31 pm EST

Dollar General customer service/store cleanliness/manager incompetence

Store #07111 on January 29, 2017 I went into the store and noticed an extremely long line (from one end of the store to the other). I proceeded to shop and found several empty packages on the shelves, the floors were filthy there was trash laying on the floor. I asked for a bathroom key so I could use the restroom and that was a mistake as there was water on the floor a mop bucket in one stall with a molded towel laying next to it no paper towels or any way to dry ones hands. I shopped for about an hour and the line was still long so I got in line and waited for 20 minutes (no kidding) an employee came up from the back twice but did not help the manager also can up as the cashier called for help twice that I heard and told her he was busy finishing the truck and he still had to count down another drawer before he could help her. Now I have worked retail for about 15 years and it has been my experience as a manager that you hold off on putting out the merchandise until a slower time and take care of customers first. While I waited at least 5 potential customers walked in looked at the line and turned around and walked out. Lost business. I used to shop at this store for many years before moving away needless to say I was very upset to see this store go so far downhill and in such disrepair. This is the only store in this area one would think they would take more time in keeping it up as business is not lacking and could be better with a little effort.

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Cwible
, US
Jan 29, 2017 5:52 pm EST

Store located on main street in Waynesboro, PA 17268. I shopped in this store on Sunday 1/29/17 2 approximate 1:15pm. The person who checked me out was one of rudest employees that I've come across in a dollar general. I ask her to put the doll that I bought my granddaughter in a separate bag so she could carry it and you would have thought I ask her to carry it to the car. She rolled her eyes at and sighed at me. What happen to customer service. Its no wonder people don't want to shop in your store. She needs replaced by someone who wants to work and has a personalty. I will never enter that store I will go to the store on Buchanan trail where they are friendlier. She's a disgrace to your store

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7:40 am EST
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Dollar General employees not properly trained.

My daughter and I went into #09671 around 7:45pm there was a line at register when we entered store. We picked up 14 items /multiples got in a long line of about 16. I looked over store for another clerk. 1 came out of break room to front registers we all sighed then she went outside for a smoke break. Get your customers out first then finish break.

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11:01 am EST
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Dollar General customer service and poor attitude of one employee

I have done much business with the Dollar General located on Delta Rd. Delta PA. In the past the staff and manager, Debbie, who has left and gone to Florida, have been extremely helpful and courteous towards the customers. Lately, since a new manager has taken over, the service has been poor and one employee has been extremely rude and non helpful with any requests that I have expressed. It is as if we the customer were a burden to her. This female is approximately 5'1-2'' tall, with long blonde hair, thin, and she never, ever smiles. The last date is 21 January 2017, at approximately [protected] hours. My husband and I have had wonderful service in the past from this store, but have great doubts of continuing to do business at this location. Thank you in advance for your time and effort put into this complaint.
The Correa's
528 Garvine Mill Road
Fawn Grove, PA 17321
[protected]

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Update by e7drillsergeant
Jan 21, 2017 11:07 am EST

response request

Update by e7drillsergeant
Jan 21, 2017 11:04 am EST

poor service

Update by e7drillsergeant
Jan 21, 2017 11:03 am EST

would like a response from corporate

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6:55 am EST
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Dollar General digital coupons

You advertise digital coupon savings but I can't take advantage of them. Texting is not in my phone plan so every text I send or receive costs me $.15 each. I tried to get them on my computer but you don't support Windows 10 Edge. At my local store they suggested that I go to a library & use their computer. By the time I would go there & pay for a printout any "savings" would be negated. What do you suggest so I can take advantage of these offers? Thank you.

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3:11 pm EST

Dollar General store service

we recently got a new store at 602 s. east st in Benton ark store # 07836 well this store is in prime location always very busy well the problem is you always have to wait 15 to 20 minutes in line because the manager always has himself and one other there and hes the only one checking this store clearly needs 2 checkers at all time but its like he don't want his workers to get any hours I truly hope this problem can be fixed thanks angie ellingston

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CalmYourTits
, US
Mar 24, 2017 11:33 pm EDT

One, 15 minutes of waiting. Oh jesus christ how will you ever survive such horrors? God, suck it up.
Two, may just be that he only has so many employees hired at the moment. Or could be an hours issue, as in the company is only giving him so many hours because they're cheap and thing that 2 people can do the work of 10 easily.

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1:15 pm EST

Dollar General customer service

Good Afternoon,

I recently visited store number 13019 in Stockbridge, Ga. On January 16, 2017. After I got home I discovered that all of my items were not given to me. I live about 15 miles from the store in question and would like to be able to pick my purchaseed item up from a location closer to me. I called the location in question to see if that were possible and the representative said that I couldn't get my items replaced at another location, which I find very hard to believe.

The cashier failed to put my 6 pack of sodas on the carousel which resulted in them being left. She also failed to try to notify once I was gone because I was in the parking lot another 5 minutes before leaving. The customer experience at this location would be greatly improved if they spent more time providing Phenomenal customer service as opposed to following patrons around the store in hopes that they can catch a shoplifter.

Respectively,

Ms. Elveria Shaw

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Update by Vee V Shaw
Jan 16, 2017 1:16 pm EST

Good Afternoon,

I recently visited store number 13019 in Stockbridge, Ga. On January 16, 2017. After I got home I discovered that all of my items were not given to me. I live about 15 miles from the store in question and would like to be able to pick my purchaseed item up from a location closer to me. I called the location in question to see if that were possible and the representative said that I couldn't get my items replaced at another location, which I find very hard to believe.

The cashier failed to put my 6 pack of sodas on the carousel which resulted in them being left. She also failed to try to notify once I was gone because I was in the parking lot another 5 minutes before leaving. The customer experience at this location would be greatly improved if they spent more time providing Phenomenal customer service as opposed to following patrons around the store in hopes that they can catch a shoplifter.

Respectively,

Ms. Elveria Shaw

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CalmYourTits
, US
Mar 24, 2017 11:41 pm EDT

Get over yourself you entitled ###. Do you know just how many people forget their things at a DG? You'd be surprised. I've seen cashiers run after a person who left things from their bags to phones, to keys, to their cards just laying on the pinpad counter because the customer can't be bothered to actually pay attention for their things and then have the nerve to blame the cashier for not babysitting them.
And no, they're not allowed to have items picked up at another store. I've tried and I was explained that it would mess up each store's inventory as then the store you forgot the items from would then have to process and send those forgotten items to the store you picked them up from.
Also a customer has no idea what car you came in. Or they were busy checking other people out in line or might have gotten called away to take care of something before noticing that you didn't pay attention to what you did and didn't get.
Stop blaming employees because you can't go to a store without being babysat by them.

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10:22 pm EST

Dollar General employee

I have been a loyal customer with the Dollar General in Wrightsville, Ga for many years and however on the date of 01/14/2017, however a employee was very rude. I asked her for help but instead she carried on a conversation on her personal cellular device. I was needing help with getting an item off the can good shelf. The lines were long and the cashier on the first register called her names many times and she still was on the phone carrying on a conversation with headphones in her ears, and her behavior was upsetting me. I'm NEVER coming back into the store when she's working. I came in Dollar General that morning around 11:30 a.m. and had a question about a item and the cashier didn't understand my question because she stated that was her first day of training, which I understand, but she also did what she suppose to have done and went and got the Manger On Duty and that manger helped me out PERFECTLY!

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7:29 pm EST

Dollar General poor service

I just came out of dollar general with nothing when I had a cart full of merchandise I stood up at the cash regiser for 10 minutes! I went and looked for someone and I couldn't find anyone! I left everything in my cart up at the register. No customer should have to wait 10 minutes. Needless to say I'm never going back to dollar general that was just pathetic.

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7:52 pm EST
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Dollar General store [protected]@

In reference to dollar general on east st benton arkansas,
This has to be the worst dg store ever. It is so nasty & under stocked. The manager john is so rude to customers & his employees. Talks badly to them in front of customers. How professional is that? I was in there today 1/8/17. A nice gentleman was checking me out, ask did I find everything I needed. He needed johns assistance, in front of all the customers john said" just clock out and go home" he said this twice. I was embrassed for the young man named jeremy. No one should be talked to that way. This is not the first time I witnessed his attitude. The condition of the store looks like an inside yard sale. Honestly. I shop dg about once a week, this is the worst store I have ever seen. Something needs to be done on the apperance of the store and the manager john.

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Update by DiAnnia
Jan 08, 2017 7:58 pm EST

Please update on status of complaint

Update by DiAnnia
Jan 08, 2017 7:55 pm EST

Want to be updated on this complaint.No one deserves to be talked to that way..

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1:23 pm EST

Dollar General heat in the store

My daughter and I were in Dollar General on Saturday January 7, 2017 on 286 in Plum Boro, Pa and it was as cold in the store as it was outside. We were going to shop for party supplies and valentine decorations and it was much too cold to stay there. I did get a few items but had to leave. I asked the clerk if it is always this cold and she didn't answer me so I knew then it was. She was all bundled up except for hat and gloves working at the register right by the door. I will not shop in that store until they turn the heat on. Two other people complained too. What is up with that? Something should be done about it the conditions are horrible for anyone to work there. Thank you

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DGworker3648
, US
Jan 09, 2017 8:53 pm EST
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Corporate controls it all. The heat, the A/C, the lights, etc.
I've called with customers on the phone to no avail.

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12:34 pm EST

Dollar General rude manager at the store on morphy avenue

I was a regular customer at your store but I will never shop there again after an incident that happen last week. I had downloaded coupons and was trying to redeem them in store for my purchase but could not seem to find it saved in with my coupons. So the manager the skinny guy with a really short hair came over to help the cashier and in front of customers basically accused me of already using the coupon and trying to use it again which I had not. He then preceded to tell me that the coupon was the wrong coupon for the item that I was trying to purchase which was clearly labeled for that coupon . I even showed him exactly where I got the item and he stated it was in the wrong place. So upon arriving home I told my husband about the incident and to never shop at the store again and what had happen he then informed me that he had indeed used the coupon at the Robertsdale store on his way home from work. Whether my husband used the coupon or not, I do not appreciate that manager accusing me of trying to use the coupon twice in front of customers. On top of that on Tuesday of this week I was on my way home from a hair appointment and seen this employee of yours at the Dollar Store on 181 by Alegrias, and he looked at me and rolled his eyes. So no I will never shop at one of your stores again if this is how you allow your employees to treat your customers.

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DGworker3648
, US
Jan 09, 2017 8:57 pm EST
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Agree with you ma'am. If you have the time, make a report online with DG.com
As for your coupons. Sounds like your husband needs hus own set to use. :)

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2:26 pm EST

Dollar General bad management, abhorrent customer relations

The Churchton, MD, store has a serious customer service problem in that store's manager. I have been a frequent shopper there since it opened, and I have observed this bespectacled, dyed-blond woman on numerous occasions, usually stocking shelves, and turning a blind eye to customers, especially those in line to check out. On one occasion, she was writing and posting sticky notes on the cash registers as one clerk attempted to handle 8-10 customers in a cluster of a line, trying to pay for their goods. The manager made no attempt to get another clerk to the front, or to wait on customers herself. This is emblematic of her dour demeanor and avoidance of eye contact while tending to other tasks, even though her store frequently is out of stock of expected items, and the aisles are often blocked with crates and boxes of merchandise not yet shelved.

Today, however, she did speak. I heard from one aisle over as she approached my 16- and 17-year-old sons and asked what they were doing, as they were retrieving breakfast bars and other school lunch items I asked them to select. My one son, who is on the Autism spectrum, apparently lifted his foot to the bottom of the display rack (and although I could not see, I expect that he failed to make eye contact when he was addressed.) The manager then told them that if they were unaccompanied, she would escort them out of the store, at which time I came around and made my presence known. This woman immediately berated me for not keeping my "children" (one stands 6' 3") under control. She obviously completely failed to notice that my one son is challenged, but I assured her that the guys were not creating a problem, and then addressed her with my observations from past visits, and her unacceptable behavior, including this threat to remove my sons from the store. I kept a very level voice and temper, but I did refer to her attitude as "wise-###", at which point she ordered ME out of the store for "cursing" in "HER" store! I was flabbergasted that she could not have a discussion about my problems there as a customer, but she was red-faced and became threatening, pulling out her cell phone and telling me she was calling her supervisor, so I just left, leaving what would have been about $50 in purchases in a cart.

Ironically, I went across the street with my shopping list to our neighborhood grocery, and found every one of my items at a LOWER price than at Dollar General. Needless to say, that store has lost a family of customers, and I will not be shy about telling of my experience around the neighborhood. This woman is completely temperamentally unfit for her position, and should be immediately terminated if the company wants to save their customer base in this community.

By the way, in all modesty, I am a highly educated and licensed professional with my own businesses, so please do not assume that I am some loud-mouthed, low-class antagonist that enjoys telling people off. Much to the contrary: it takes something this serious for me to take time to officially complain!

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6:40 am EST

Dollar General service/employee

Store #01094

I walked in to see a couple of people standing in line. It didn't seem as if anyone was in the store to check these people out. I notice that there was an employee outside smoking. I told her that there was people in line waiting. She looked at me and said "There's someone in there." She then very slowly made her her back into the store while getting a few more drags of the cigerat. I had my kids with me so we had to hurry because they are asthmatic and she was smoking close enough to smell and see the smoke. I'm not sure if she waited on the customers or if the other employee reappeared to help. I've never had a bad experience at this store until today when this employee put my kids health at risk in smoking too close to the store an front door! I'm not sure if she was a manager or not. Her name tag wasn't visible to show her name.

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3:36 pm EST
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Dollar General condition of store

I live in Burkburnett, Texas. We have a Dollar General here in our small town. I like the products they have to offer. But I have a complaint about store conditions. It is the most unorganized store in our town. It is so messy and a disaster . It is awful. I can't find anything and there is never enough workers to even assist you to find product. It is always busy, we don't have many choices of stores to shop. I cannot believe that something can not be done to improve store conditions.
I am embarrassed that this store is in our town.
Please help and fix this store.
Thanks for your attention to this matter.

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Update by pearliemae
Dec 29, 2016 3:38 pm EST

same as above.
Help our store in Burkburnett, Texas is a MESS
It is the worst looking store in town.
Please HELP

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6:56 pm EST
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Dollar General rude behavior and nasty attitude from the cashier.

12/28/2016 Dollar General Store #[protected] South Main Streeet Poplarville, MS [protected]

Let me start off by saying I love shopping at Dollar General and I shop at least four nights a week. I come to get snacks at night time. I try not to complain, but this has happen several times at this Poplarville store that I listed above. The cashier name is Tina, she has such a very bad attitude and very disrespectful when you ask for help of any kind. Tonight, customer and I was waiting to check out and the Lady was already looking for her when I made it to the counter. So she took a few minutes before she came, she spoke to the lady and rung her stuff up and the Lady put her card in and the cashier never ask her what kind of card or anything about her card, she gave the lady her receipt and she left. So she rings my stuff up but she did not speak to me, her attitude change real quick. So I put my chip in for my debit card, the cashier hollered real loud, "What kind of card is that, EBT", so I look at her and said no its a debit card. So when my receipt come out the machine she just stood there and wouldn't give me my receipt. I then ask her for it and she acted as if she couldn't hear me. This is about the tenth time she has did this, the other cashiers never ask what kind of card you have. She has a problem with Africian Americans and she assume that we all have ebt cards. I try not to complain about people because I know everybody need their job. But she is so rude that even other people talk about her and they don't like to go in when she's working. She need to be trained to treat people better. I like shopping at Dollar General because they the only store open, it's not far from my home, and I can just go get what I need right then. But I will not allow this cashier to talk to me any kind of way, so you will lose business if someone don't train her.

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4:09 pm EST

Dollar General bad customer service

First off we have been loyal customers to the Emlenton store for the 5 years we've lived here. Today my wife accidently left her wallet in my car and went to pay with a check. they said they needed her drivers license number so she asks if a picture of her physical license would work the cashier said yes. So she calls me at work I had to leave my job go up to the vehicle and take a picture of her drivers license and sent it to her. The clerk then says we can't accept that it has to be here physically! I wasn't about to leave my job and drive home so they could accept a check. I have to accept virtual insurance cards at work for state inspection. Why couldn't the clerk enter in her drivers license number and continue on! She had juice and toys for our 20 month old son! He was screaming the whole 30min she had to call me and get the picture! This is uncalled for the manager that told her that was rude and has been rude to me other times as well! We will be taking our business to the IGA next door!

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7:33 pm EST
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Dollar General the cleanliness of the store

The store is so cluttered you can't even get a buggy through the aisles. You have to move storage crates out of your way to get to items that you want to buy and most of the time the workers are standing outside if front of the store smoking their cigarettes before the come in and wait in you. Then you have to stand there and smell there stink as they check ring you up. The west union, WV store is the absolute worst DG you will ever visit. Something needs to be done about that store and the way it is ran. They need to show some pride. The store number is 9972.

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5:04 pm EST

Dollar General the restrooms

I went there tonight and had to use the restroom. They use their restroom as a storage for cleaning supplies too. Their restroom is filthy and very nasty. The floor is filthy, the toilet seat is broke and has been known to fall off, the cleaning supplies makes it cramped, they never have any soap, toilet paper or paper towels, the supplies they put in there are dirty, and it looks like it's never cleaned. I had to use paper towels as toilet paper because they had no toilet paper. I only use the bathroom for emergencies. It uses to be clean a few years ago but in the past few years, the bathroom has gotten dirtier and less clean. You can tell they don't pay much attention to their bathroom.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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Use this comments board to leave complaints and reviews about Dollar General. Discuss the issues you have had with Dollar General and work with their customer service team to find a resolution.