Dollar General
reviews and complaints

The bag of rice that i purchased at Dollar General had dead bugs inside of it. Unfortunately I found out while trying to cook the rice. I took pictures and threw the bag and rice out. I am unable to load the pictures that it's asking me to load because the max size is 2 MB and my picture must me larger. If you email me an email I can send the pictures. My email address is heidimar.[protected]@yahoo.com

Dollar General Store #8988 has been without a manager for at least a few months, including through Thanksgiving and Christmas (and for sure through New Years). This lack of leadership is negatively impacting the store's appearance and employee attitudes. There are warm bodies present but there is so much merchandise in the aisles it is hazardous. However, the most confusing aspect is that the assistant manager has a FULL TIME JOB at the school. Why is she allowed to have TWO FULL TIME JOBS in this small town when there are qualified folks who have no job or need a career change but cannot apply as the position is filled with a person who ALREADY HAS A FULL TIME JOB? If Jen Gray is going to be the DG assistant manager, then she should quit her FULL TIME JOB at the school and give another soul a chance at making a living. Jen Gray's selfishness is apparent by getting paid from TWO FULL TIME JOBS. Dollar General needs to re-evaluate Jen Gray's assistant manager position and she either chooses DG for full time employment or the school for full time employment, not both. I truly hope this concern with be reviewed and not just pushed under the rug. Thank you for your time.

I was shopping in this store on December 24th, 2014 at approximately 1:15p.m. and upon checking out I made my purtchase and proceeded to go outside and the male clerk followed me outside and told me that since I did not speak to him that he prefer that I not come back in HIS store and that I had to speak to him. I am a very loyal customer of dollar general and I have been shopping with you for many years. But after this type of disrespect from one of your employees I have to say that I will not shop with your company again. I thought that the employees had to treat customers with respect but it appears that this is not so, I can be contacted at [protected] . I would like to speak to some one from your corporate office.

To whom it may concern:
I am writing this to alert you to the unprofessional behavior that I was subjected to as an associate of your store #2260, Located in Ravenna, OH. This is the way I have chosen to contact you, as to have a paper record of the information I am giving you, and felt a phone call to the ERC was not going to receive an adequate response.
Just a little background first. I have been employed at that store since mid-September, so this has not been a long career with Dollar General. It has not taken me long to gain this list of inappropriate behavior by management.
-I have NEVER been written up for attendance in my almost 25 years of employment.
+I am not going to start at this point in my life, with a manager who changes the schedule ONE day ahead of the work day, with ABSOLUTELY no notice.
+When a fellow associate called off work for several days, the store manager, Tina, was in the store later that day rewriting the schedule. When I notified the store manager on 11/3/14 at 6:03pm, that I would not be able to be at work on 11/7/14, I received no response until Wednesday, 11/5/14 when I arrived at work, and I stated once again that I COULD NOT be there.
+Tina (store manager) seems to write her own schedule, leaving early, as well as habitually arriving late. Tina even gave a resident who lives next to the store her cell phone number, to help Tina not leave the store closed for 2 hours out of the business day (which I've witnessed myself), or leave a vendor rep (Coke) sitting outside the store for hours, instead of delivering product.
-Tina is "not by the book", unless it suits her own needs.
+On 11/8/14, I was told to take a half-hour mealbreak around 1:00 when I was scheduled to leave at 2:00, and thought it best to work straight through, as I was getting work accomplished. Her reply was, "The store is only budgeted so many hours each week."
+On 11/13/14 Tina was late as usual, and requested I drop off the deposit, as I was already late leaving at the end of my shift. I informed her that the bank was in the opposite direction of my home. She then stated, "Call me after you've dropped the deposit, and I'll clock you out."
-What happened to, "The store is only budgeted so many hours each week"? Also, clocking another associate out IS a violation of company policy.
+Tina and Loss Prevention: When Tina notices anything having to do with theft, you can be assured that absolutely nothing else will be accomplished by her in the store.
+I would assume that she's not intentionally trying to get Dollar General sued, but asking a young black customer to "lift his shirt" to make sure he's not hiding anything (which she has done), is going to open the door to litigation.
-On 11/15/14 I arrived early for my 2:00pm shift. Tina said, "I need to talk to you before you punch in." She told me, "Ed (District manager) told me I have to write you up for your no-call, no-show." I assumed a 4 day notice was adequate for the family emergency.
+On 11/15/14 Tina also informed me that I "was late for my shift" and she already "found someone else to fill it". I was not late for my 2:00 shift, I was early. Apparently she had changed it to 1:00 without notifying me. Walking past it on the way out, there was nothing on the communication board stating "schedule change". I have a photo of the schedule in my phone which I look at daily. Without her posting that the schedule was changed, or mentioning it to me via text, email, verbally, or any other way, how would I know that the published schedule had been changed?
-I left a voicemail with Ed Tishel (district manager) at [protected] on 11/15/2014 at 2:15pm to discuss the issue with him, but have not heard from him as of yet.
Feel free to contact me with any questions or concerns. I also have photographed records of many of the items mentioned above. In the case that this message has been misdirected, please forward to the appropriate party.
Thank you,

So after my complaint about an employee telling my fiance to tell me hi from her. I had to get something from the store. Walk in and an employee kept walking by and looking at me while I eas looking for what I needed. When I entered the store the employee was throwing and slamming things that were in boxes. She walks up ask my name. Asked is there was a problem and so on. I said no i'm shopping and don't want to talk which she kept on about if I needed anything to tell her. Well I didn't say anything when I walked in. So I don't understand why after shopping at this store for over a year now the manager comes up and asking me questions. Which I didn't recognize her with her dark hair. And no nametag or anything saying she worked there. I have a life. I complain but do not comment on others complaints. I have worked for over 30 years and never was disrespectful to anyone.

The company advertisement for the week of sept 29th to oct 4th. Stated Scotts paper towel $5.00 with a 1.50 dg digital coupon. I it was not available oct 1 and when I went to the store today Oct 4th, the last day of the sale and now the coupon is there. It does not register. Another word it's on my account to use but when I put my phone number in it did not take the coupon off and that was not the only coupon. The employees informed me after the purchase that they have been having trouble all day. This is False advertisement. I did not receive my coupon on, Flipz $1.00 and Angle soft $1.00 and Scott paper towel $1.50 and Gillette $1.00. And no help from the employee. And the coke was advertised for 3 for 3.00 was none.

Everytime I go in this store it is always dishelveled and unorganized. It is never well stocked and boxes of stock are always blocking aisles and merchandise and employees are usually chatting amongst themselves. I go there out of convenience as it is close to my house but am considering driving to another one. I like the DG but this store really needs some improvement!

I have been buying the Clover Valley Sunflower Kernels for some time now. The problem is I have to buy several jars at once to make sure I have a good one. It seems like every second or third jar I buy is rancid. I have thrown several jars away thinking it's only $1.50 but after about 10 jars pitched I realized how it adds up. I have since exchanged some, I love the product when it is good but I'm mystified how the same product with the same dates on the jars can sometimes be good and sometimes be rancid. Please look into this as I love the product and want to keep enjoying it.

Lynn Bowman
Elk City, Oklahoma

I work for DG and I recently got hurt at work.My manager asked if my hand was broken and when I said no, he told me to get back to work.

I contacted Risk Management because my hand was much worse the next day. They instructed me to go to the ER within two hours. I went even though my manager tried to get me not to. The hospital tried to contact him to file WC but he told them he refused to talk to them.

Luckily, the hospital went around him and managed the get the info anyway. I called HR to file a complaint against him and it turns out he never even reported my injury like he is REQUIRED to do. I am currently looking into getting a WC attorney unless by some miracle this works out.

If it doesn't, I will be filing a legal case against DG.

I am a former employee, I have left dollar general due to management harrassment, slandering my good name, and calling me a thief with no proof to back it up. The Manager TMS is awful, unproffessional, breaking rules, and regulations and thinks she is god. She pays people off the clock to work. The DM is no better, having a relationship with another manager and giving her special treatment. He's married and creepy. If anyone ever wants to work there please don't. I don't understand how they keep getting away with this. I have proof of notes written by the manager that is harrassment and recorded audio of conversations that she has had with other employees clearly harrassing them, bullying them. I will keep complaining to every website I can find until something is done or employees of this awful company pull together and get this stopped.

I recently bought six cans of Clover Valley Cherry Pie Filling. While pouring the filling into the pie plate, there was much more syrup than cherries. I counted the cherries in all six cans. There were 45-49 cherries in each can. Some of the cherries were only pieces of a cherry. I had to use all six cans to make two 8-inch cherry pies. I skimmed off the excess syrup and had 8 cups of syrup. WHAT A RIP-OFF. I guess the sign on the can was correct - cherry pie "filling". 100% Happy guaranteed! - NOT !

my father and my daughter went to the store on july 26, 2014 and payed for our groceries with my food stamp card that had a balance of more than 100.00 when they got to the register to pay the total was 83.90 they swiped the card and the cashier said it didnt go through and had him swipe it again and then she said there was only 29.13 on the card so he payed the remaining balance of 58.34 with cash. So i called the card and it said it had took the 83.90 off and then took the 29.13 so i went back to the store and explained to the manager and they appologized and said i was not the only one that it has happened to and they refunded me the 58.34 cash and said they put the 29.13 back on my card and it never came on ther so i went back they done it again and it still never went on my card and now they say by their records they have give it to me twice and they have never refunded it to me at all. SOMETHING SHOULD BE DONE ABOUT THIS THEY SHOULDNT BE ABLE TO DO THAT AND TREAT PEOPLE LIKE THEY ARE LYING!

I was employed from january 3011 - october 2013 with dollar general as an assistant manager during theat time I faced sexual harassment from both my immediate store manager and district manager. I was the first and only black male to work as a manager for store 4036. I complained to my regional manager but nothing was ever done. During this entire term of employment I had a stellar record, I had never took off a day from work, never was late, never had a write up. When it came time for the store manager to resign I was next in line for the position. I left on vacation to see my wife in illinois, I took a couple of extra days because I was trying to help her with moving with me in ms. When I returned my district manager fired me stating excess days off. We had several white employees that had chronic absenteeism with and without calling in, yet no one other than myself was ever fired for that reason.

I was replaced by a white woman manager from a neighboring town, it just so happens that she lived in the same town as our store but had been driving 30 miles to the store she worked at. It seems a clear cut move to remove me but without developing a track record of any wrong doing on my behalf.