Dollar General
reviews and complaints

I was behind a lady with $484.39 of stuff in her basket. She continued to write a check. The employee asked for ID and the lady said she did not have an ID. She was then told she could pay with a debit card. Lady said s he has no debit card for that account. The employee said she could not clear it without an ID. Then I heard her say it was denied. so do not know if she tried or not. Lady started yelling at her that she has 5000 in the bank and that should clear. The employee said ok and let her go...hmmmm I do not understand how that could be the correct choice...the lady clearly was trying to pass a bad check or someone else's check. The employee (girl glasses about 315 on register 2 today ) If she worked for me I would FIRE her. Boat Club DG 76179

I was staying at my sister's house in Pennsylvania to help her because she had just had neck surgery. I was doing the shopping, so one day I was in Dollar General and picked up two cans of sauerkraut for supper. I cooked the sauerkraut in the microwave as I usually did. My brother-in-law took a second helping. He saw something black sticking out from the sauerkraut and as he picked it out we could see that it was a 4" long feather. We were all shocked! No need to say none of us could finish eating. I am sure I will never eat sauerkraut again!

The dollar general store on yosemite ave in modesto is truly getting out of hand and completely out of line! I happen to love dollar general and the prices but after two completely unrelated altercations with the staff there, I am really considering going to the media. There has been many times where I was followed in the aisles because maybe they thought I was stealing or something, but I brushed it off because the location is populated with a lot of homeless and drug addict people. I completely understand that they have to keep an eye out for theft because of the neighborhood. But I refuse to be treated as such time and time again. I am a woman in her 30's, well kept and clean. I do not do drugs, and surely do not look like I am a homeless person either so the fact that a certain manager there feels the need to treat me like one, is completely out of line and uncalled for. A few months back I was shopping around looking for hair dye when I was approached by a worker and was asked to please leave the store because he was told by his manager that she believed I was shoplifting. Now, mind you I had a hair dye box in a dollar general bag with a receipt in my purse from earlier that day. (My plan was to exchange the colors but the lady at the register told me to find the other one first then bring them up together) so when I asked the guy if he was talking about the hair dye which I had a receipt for he replied saying that he couldn't tell me what they thought I stole. So I asked him to take a look in my purse so that way he knew there wasn't anything stolen. He said "no I don"t want to look in your purse you need to just leave because my manger said you stole something" I then asked to talk with his manager. When he walked me over to her she refused to talk to me telling him " no she just needs to leave the store. So I asked her where the security cameras were located in the store, when she pointed them out I stood right under one, and deliberately emptied my purse just so the cameras seen that I had nothing to hide, she then started literally yelling at me to leave "right fu***** now" I left very angry and stayed away from the store for the next 3 months or so. Well today after picking my kids up from school we stopped in to grab stuff for dinner, while in the aisles one of the workers followed me down two different aisles for at least 10 minutes! Making it very clear that he was following me, he then came up to me in the seasoning aisle, and asked "what exactly are you looking for" I said "i don't know yet I haven't made my mind up that is why im looking" he then said something smart and as I walked away he mumbled something about me to a customer. I then told my kids to grab a soda and to start walking to the checkout because we were leaving right now. My husband and the guy started arguing in the store so I told my husban to go outside. I then notice the worker start taking off his jacket and and told my husband "let's go outside and handle this" him and my husband go outside while the manager followed them. Me and my kids stayed in the store waiting in line. The manager (The same young womnan as last time her name is dominique) came back in and said you need to handle your husband I said I am not involved with whatever is going on outside and maybe she should "handle her employees trying to literally fight customers in their parking lot" she said that "my employees are grown adults"... As if she was condoning her employee to beat someone up outside! My 12 year old asked her "can you just get a manager to help my dad out there" (She didn't know dominique was the manger) and dominiques told her " im the manger and you all need to leave out of my store" I asked her what the reason was and she said she didn't need one because she's the manager and to get out right now. She literally grabbed my cart from my other daughter's hands and pushed it out of our way... I refuse to be treated like this by a so called customer service worker! She is rude, disrespectful and very immature. We were not in a street fight were in a a place of business which should be treated as such! Dominique in my opinion is allowing that store to be run like a gang neighborhood store allowing those people to bully anyone in there! I know for a fact that many people have had issues in that same store for no reason whatsoever! If this doesn't get addressed I am taking higher action! Her snatching the cart away from my daughter can very well be considered assault!

Hi I actually have 2 complaints from 2 different stores Dollar General In Daingerfield Texas 75638. I was accused of stealing. That was so embarrassing the manager just assumed I was stealing because I kept going around the same aisle. Why? because there is ridiculous unorganized there you literally have to jump over boxes or move things round to get somewhere. I was looking for the travel size products I was going out of town that weekend. She just assumed I told her she could check my purse, she said no. She said if you are taking things out of my store you better put them back I said I don't have the need to take anything that is not mine, I asked her to show me the video she denied to. So, I decided to walk away and get my sister and daughter they were in the birthday aisle we left with we didn't make any purchased that was about a month ago but I didn't know I could make a complain. I have not been back to that particular store again. and also I have heard at least from 2 other people that, that has happened to them too. 2nd time it was at the Dollar General store in Naples Texas 75568, October 29th, 2015. I noticed that the employees were yelling at each other from one corner to the other. saying things like "yeah, she came in her see your ###", the other person would reply "yeah, she just wanted to get some". When we were about to pay my husband, 6 year old daughter and I. We waited for a good 5 minutes for someone to come to the register that didn't bother me what bother was I believe this young man came to the register to check us well as he was checking our items this other lady I believe she is the manager at this particular store said "So, did she just came in to shake her ### at you show it off to you" so not appropriate in front of my child. The young man was very polite he said to her "hey we have costumers" she turned around and looked at us up and down and with a smart remark said "oh yeah, I see them" and also said to him once again "yeah she was just trying to get you in her bjj (I don't even know how to say it) and she just bust out laughing. The young man didn't say anything else to her but we could tell he was really embarrassed. He thank us and said sorry to us, we walked out of the building with my child asking what a bjj was, of course I had no idea how to explain this to her. I'm not trying to get anyone in trouble because I know everyone needs their job, but it would be great if this people get enough training, in costumer service, how to act around costumers and train them to have an organize store, and not just assume that someone is stealing. Thank you

I am reporting that it is a shame that DG does not check employees, at this store if you know manager dede and are on her good side you get a discount and dg should check their video, she is helping her self to money and product as well as Christy and Tammy. Check it out there is more going out the door and what about the cash? Wake up DG and check out your employees!

This store is filthy from the front entrance to the back of the store . The restrooms are unbelievable! The floors in this store I believe haven't been swept or mopped since they open the store. You can't even get the buggy down the aisle because of so much mess in the aisle. The debit card reader never works when I swipe my card the hold system goes down over and over again .

Dear dollar general store... Because I am a old person ur employees (Manager} does not need to disreapect me. Today I was in ur store and was treated with no respect... They had no patients with me. You need to train ur employees on manners. Thank you.

Dollar General – Hawley, Texas In June 2015, a male employee in about his late 20’s early 30’s and very clean cut became very irate at a customer for not putting items back on the shelf exactly as they were when the customer removed them. The irate employee presented himself as “being in charge” and ranted on about how he will remove the customer from the store unless she adjusted the items that she put back on the shelf exactly as they were when she removed them. She nicely explained that she really could not remember and before she could finish explaining herself, he grabbed the item from her hand and placed it back on the shelf himself and told her to get out of [his] store. Embarrassed, she placed her items on the counter and left the store apologizing to the customers as she passed them.

As a customer of this store, this place is pathedic! I am in there daily, sometimes 2 and 3 times per day. No manager, ever! New assistant manager is so over worked! Along with the employees who are working hard to fill shelves. So many are empty. , store is a mess, there are so many unhappy customers going through lines, unhappy employees who do not believe they have anyone backing them. It's pretty sad looking situation. ,

Food Label Trickeration! Here's an FYI I wanted to pass along to everyone about looking closely at the food labels. Hopefully you guys won't get duped like I did. So I wanted to try some of these little fruit cup snacks that would make for a quick easy breakfast item. Saw 'em on the shelf and the first thing I thought of was SUGAR. Figured they'd be loaded and prolly'll change my mind. So I check the food label and it's only 8 grams per 4-ounce plastic container which doesn't seem too bad. I go ahead and buy a few Clover Valley packs of four 4-ounce cups at the local dollah stoh. Later on at home I notice the food label says DRAINED on it and the serving size is 65 grams. But the front of the packaging says 4 - 4 OZ (113g) CUPS. What the heck is going on here? There's actually 113 grams of mass physically in each plastic cup, but the nutrition label says DRAINED and shows the serving size as only 65 grams. Evidently, they expect you to drain out the liquid before eating the stuff. Baloney! Who actually even does that? This is a cheap way for them to avoid telling you the real nutrients and the true amount of sugar in each serving. There's no way to really tell what the nutrition is based on the 113 grams actually in each cup. So there you have it. Fooled me once and never again. Only wanted to share this with the group as a PSA and hope no one else gets fooled. My lesson learned? After you think you understand what you're getting, read the label again. I will be shopping with a dang MAGNIFYING GLASS from now on!

As a proud customer of dollar general here in Hammond.La 70401 for many years, our family is honored to drink your cola for our beverage. Yesterday at the store on wardline here i purchased 2 12pks of clover valley colas. Once i got home and was putting both 12 pks in my refrigerator i could not help but notice out of the 24 cans of colas 12-13 the tops of the cans were damaged. I tried to open one of the damaged cans and could not even open the can because of the damage to the cans.I think these 12pks had fallen off the truck during delivery to the store, or they were damaged inside the store. We buy these drinks all the time and have never experienced this. I ended up in throwing away 8 of the 13 damaged cans because we could not open them. The store manager told me to write to you with this comment. Thank you for taking my message.

I have just started buying items at our new Dollar General Stores the last few times I have shopped there I noticed a strong smell of cinnamon, I have breathing problems as many other customers do. The prices are very good but I will have to go shop somewhere else if you continue to put out that cinnamon smell it doesn't make me buy more because I am in a rush to get out of the store to breathe. So if you want me and other people to but in your store please have a meeting and get rid of it, or I won't be back at all. Thank You

I purchased a $25 outback steakhouse gift card off the rack at dollar general on oct. 6.. to use as a wedding gift this weekend. I mentioned it to my daughter and she said, oh no.. ! outback steakhouse has closed. so I still had my receipt and the card intact just as I bought it. I took it to dollar general this morning and they tried to scan it to see about refunding my money, but instead it just deactivated the card. so not only was it worthless when I walked into dg, but it really was double worthless after they deactivated it. after the asst. manager talked to someone on the phone for a long time... it was decided by whomever to just give me my worthless card back and told me just try it again in a few days?!? where? when there is no place to use it to begin with. I suggested they ought to pull those cards off display since they were no good... I noticed as I went out the door, that one of the gals was pulling them then. so I got ripped off for my $25 as I paid for a card I couldn't use and they made sure of it by deactivating it. it will be a long, long, long time before I set foot in one of their stores again. and I was doing alot of business there. this was the centralia dollar general, 1027 e state hwy 22, centralia mo 65240 phone [protected] I purchased it on oct 06-2015 and was in the store this morning. october 8th, 2015 with my receipt and the card. auth# on receipt is 116025 and reference is [protected]. I am a senior citizen and I don't have $25 to throw away to your benefit. this was for a wedding gift that I wont have now thanks to you. my name is kay brown and I live in centralia.