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Dollar General
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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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N
3:14 pm EST

Dollar General I worked there

Dollar general corinth< ny 12822 I worked there for a couple of months and I really enjoyed my job but a lot of stuff happened. I was told I would have day hours and then I was put on nights, 4-1015 shift which I do not mind once in a while. I have problems at home just like everyone else but I put in all my effort and made friends with customers. I enjoyed every minute of being there. The managers could not be on the same page at all. Too many things were coming up missing and drugs are a big deal there, now a couple people are hhired that worked at a bar, I don't think that it should be who is known on how you get a job or how you are treated. Like I said I have 4 children as well. What am I suppose to do? I told them I was done on friday the 11-04-2016. But I really love my job. Can some one help me?

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C
9:46 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General disorderly store

The store in New Waverly Texas has been a disaster for quite a long time. As this store is the closest business to all the residents of the area, many of us use it as a convenience, so that we do not have to drive a long distance to a grocery. The pictures attached show how this store is EVERYDAY!

I have two young sons who have fallen a few times from the overwhelming amount of store items that are on the floor.

Two people cannot go down the same isle at the same time.

This store has a lawsuit waiting to happen. Either someone is going to fall and hurt themselves, or God forbid if the store would to catch fire people will possibly die.

I have spoke with the Fire Marshall and explained the situation without mentioning the business at hand. He stated that from what I described to him, the building should be shut down.

I wanted to give Dollar General the ability to rectify the situation prior to me taking that step.

Again, I have been a resident of the area for many years and I know that this store has been on the decline in this matter for about the last year and a half.

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Wine Is Good
Wine Is Good
, US
Nov 07, 2016 6:01 pm EST

You must not be able to tell that they are stocking. Since they do not work overnight to stock, they have to do so during the regular business hours. I have managed to shop in stores like this for 27 years without ever having hurt myself. It is a simple case of watching your kids and watching where you are going.

Otherwise, you will be here complaining that the shelves are empty.

ComplaintsBoard
L
2:17 pm EDT

Dollar General coupons not scanned

I went in to do a $25 deal, Now my husband just had spine surgery so money is tight. I was only allowed to use 1 manufacturer coupon, when i was trying to use 5. There was no limit on the coupon but the cashier held the line up and argued. Then the manager came up and argued some more. Manager took all the laundry soap out my bag and told me they would have to be rung up separate. This will be my last visit to dollar general period. I only got 1 laundry soap, 1 fabric softener, loaf of bread. and it cost me $18.

11/5/2016 around 3 pm.

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Wine Is Good
Wine Is Good
, US
Nov 05, 2016 6:00 pm EDT

The store does not have to take any coupons, and the store has the right to limit them.

ComplaintsBoard
K
2:40 pm EDT

Dollar General overcharge

I went into store #11071 in Spartanburg S.C. to get a few items. While there I see they have Halloween candy there with signs up for buy three get one free. So I pick up four of the $5.00 bags along with my other items. I check out then I look at the receipt and was charged for all four bags of the candy. I got the manager and was told "Well you have to look in the ad. It's only certain ones that are on sale." I told him that they need to fix it on the shelves since the signs are on the wrong boxes. I
I would have loved to see him at least give me $5.00 back but noooo and wouldn't fix the self items so now how many others are going to do the same as I did. I shop this store all the time but now that things are happening like this more often I am not going to be shopping here. I will find somewhere else to go.

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Wine Is Good
Wine Is Good
, US
Oct 29, 2016 5:39 pm EDT

So you failed to read the ad correctly and this is his fault?

ComplaintsBoard
E
8:10 am EDT

Dollar General unethical behaviour

Upon entering the store (Manager-Ross) said I will be checking backpacks, purses, bags _ I think I grunted but never said nothing about NO you will can't check mine. Upon getting my two cards and proceeding to checkout (cashier - Manager - Kalia purple/pink hair) said Ross needs to look in your purse before you check out. Granted that's not what he said upon entering the store neither did he say this to other customers. Kalia went out to say out load to a crowed store "###" I seen you around and if he can't look in your purse before checking out you not getting the cards. Granted I have not shoplifted from Dollar General nor been ever arrested for anything - I am a successful woman of God just trying two buy two cards. I left the store and went to car but came back because I wanted their names for cursing, yelling at me in front of customers when no one else was treated by this unethical behavior. I want these three managers fired and a apology in front of them. I will be pursuing a lawyer by Monday to discuss my rights to sue your company and the three managers for unethical behavior to a black woman. This was at 1555 Washington Street East - Charleston, Wv. I'm still trying to find my receipt but I think I was so upset by the names I left it

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G
4:11 pm EDT

Dollar General entire store

I only live about 5 blocks from our NEW General Dollar store. We are about 15 to 20 minutes away from all other stores. I am very appreciative of your company putting us a Store here in Helena, AR. But it is terrible. The store is always dirty, the shelves are never stocked. The Employees are very slow at helping out customers. I see NO MANAGEMENT in this store at all. I have been trying to get my Motrin PM there for the past month and it's always the truck hasn't run or the truck just run but we have to get someone in to stock the shelves. I have done been in there 4 or 5 times since the truck has run this week and the shelves still aren't stocked. I just left from there, went to get ice and they were even out of that! Like I said Thank you for putting this store here. it is so much more convenient for us. But it is seriously LACKING MANAGEMENT.

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Wine Is Good
Wine Is Good
, US
Oct 22, 2016 11:46 pm EDT

Sounds like a very busy store to always be out of things. Maybe you could go to a less busy store, then you would have nothing to complain about.

ComplaintsBoard
T
11:13 am EDT

Dollar General cashier attitude

Shopped at the dg in franklin ga. The cashier is rude and condescending. With all of the unemployment of today, you would think they would hire people with better "people skills". I am retired and do not have to work, but I talk to people with more respect than the dollar general cashier. I can think of different store in which to spend my money. No more dg for me.

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Wine Is Good
Wine Is Good
, US
Oct 22, 2016 11:45 pm EDT

People's attitudes usually are a reflection of the way they are spoken to themselves. I find that most people will be nice upon a first meeting, but when retired people who do not have to work speak to lowly cashiers they usually do so in a rude and condescending manner.

ComplaintsBoard
P
12:56 pm EDT

Dollar General digital coupon policy

Shopped at Dollar General in Champlain, NY on Sept. 25, 2016. Could not purchase weekly specials because only digital coupons are accepted. I am a Sennior on a limited income and do not have a Smart phone and will not purchase one so I can shop at this store. I personally feel this is not a good policy for consumers because not everyone can afford the cost of a Smart phone, this will inevitably limit shopping at Dollar pGeneral

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B
3:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General customer service

The main employee at our dollar general has always been so rude. I have been going for 7 years. He has been there at least the last year. One time i had bought about 6 cards. He separated each envelope from its card and stacked them up so i had to rematch later. Rarely does he ever even look up from the register to acknowledge you as a customer when checking out. If he does he is curt and rude. He acts as if it is a bother to come in the store because he needs to restock the shelves. I love dollar general, but dread going when he is working, he doesnt wear a name tag, so dont know his name. Yesterday, I asked him how much a tube of lipstick was. Never looking at me in the face, he told me to sit the lipstick down. I didnt understand, and he repeated "sit the lipstick down". Then he picked it up and scanned it. Crazy rude man! I am a business owner myself and would never treat a customer like he treats everyone!
My last store visit was 2pm, 9/24/16 at 2127 Sadal Ct denton, tx 76210

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N
3:46 pm EDT

Dollar General facility

We are glad to have a DG in our rural area. We are concerned that the restrooms aren't in working order in this new store. I have seen employees ask to go the gas station across the 4 lane road to use the toilet. They say they must plunge the toilet with every flush. It seems unsanitary for employees to do this or cross the road to use a restroom. It is a rural area so customers also need access to a restroom often stopping while going home from town a long 30 mile drive.
Florida law requires sanitary facility for all businesses.
store #15492

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D
4:10 pm EDT

Dollar General pricing issues, overcharging

At the Dollar General in Fort Scott Kansas I generally have good service, and not much to complain about. However, they need to do something about educating their staff on how to calculate when the scanner/computer doesn't do it for them.

Bought a DVD that was clearly marked "$6.00". Scanner brought up a price of $10.00 I had only two other purchases, one was $1.50 and the other was $2.75. My total should have came to $11.75 before tax. The girl saw that the dvd was marked for $6 but said something about this is a 'scanner training' issue? And proceeded to tell me she would have to mark it down the other $4.00 by taking it off of the other items. This would mean that somehow she would have to come up with a way to divide .25 over two items. Instead she charged me 25 cents on each. Now, this means that I was overcharged by a quarter. Not much, no big deal. Well, yes and no. I don't mind paying the extra 25 cents, it isn't going to break me. But that does not fix the situation that the dvd is not pricing correctly and every one of that same one will not price correctly. Another issue is training, this doesn't fix the issue that the girl obviously needs more training if she cannot calculate it correctly. The third issue is, had I decided to pick up something for a quarter and walk out with it, that would be considered theft. It works both ways. DG really needs to invest in their employees training AND they need to fix their computers/scanners that are not pricing things correctly. If every one of these dvds that are marked $6 and are scanning $10 are all being scanned into a central database, DG is making money off of their customers dishonestly-if it isn't caught and corrected. I will be paying quite a bit more attention when I shop there.

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J
2:14 pm EDT

Dollar General customer service

I bought the wrong cigarettes walked out of the store.before I made 10 steps noticed I bought the wrong ones.went back in and was told they could not exchange or take back because I left the store.i was not gone for over twenty seconds.they told me it was because of an fda law (really?)

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T
7:11 am EDT

Dollar General filthy hand baskets for groceries

I frequent the Dollar General in my community because it has many products that are so much more inexpensive than my grocery mart. However, the grocery baskets that are stacked inside the front door for shopping are disgusting and I will not use one as it makes me feel sick when I see the inside of them. They are all the same. They are so disgusting I will not even use one. If necessary, I will use a cart even for just one item. Can't they be replaced with new ones?, or at least scrubbed.

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C
5:32 pm EDT

Dollar General manager / employees at the forney texas dollar general

I try not to go to Dollar General. I think the staffing is crazy. You have ONE
person at the register while other employees are in the break room or stocking shelves. The manager can walk up and walk outside, walk back in and keep walking even when there are 11 people in line, yes 11. I waited 20 minutes with a 2 year old to check out just for Tylenol. If I really didnt need it, I would have left. This seems to be the case in other Dollar General's also. The store on Motley Drive in Mesquite Texas is just as bad. But the one in Forney is run by a asian / irani man who is rude rude rude. If you want us to continue
to use this brand new store please do something about it.
There are many of us in my community who feel this way.
I look forward to any comments you may have.
[protected]@hotmail.com

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K
2:05 pm EDT

Dollar General manager elvira

My friend and I was in Dollar General in Lineville on Sat Sept 17th. We had some stuff we was gonna purchase and one was a pair of men pajamas. The sign said 40% off grey dot men pjs. Well we was checking out the lady rung the item up and it didnt show the 40% off. Well my friend ask her about it and the manager told her it didnt say that she was lying. So went back to get the sign and the lady was so rude and she didnt even apologize. She was just a very rude and disrespective lady. We have done alot of business there but i will never go back in that store again. I will take me business back to Freds. Her name was Elvira.

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F
10:29 am EDT

Dollar General manager behavior

I have been coming in Dollar General for quite a while and do not mind spending money there.The reason that I am writing this that in Woodruff SC.after standing in line for almost 10 minutes while a refund held up the line, the manager said I will take someone over here. Now, we live in a first come, first serve world, but, the manager moved my things out of the way, went to a lady still in the original line and said that she is next. How dare her! She knew her or else she would not have known her name. I said you can keep the purchase, abot 20.00 dollars worth and left the store. It will be a cold day in hell before I am treated like that again. Her job should be to ring up who is in front of her, not be the moral police. You should look at this store and who you have managing it! Nasty store, I almost slipped in a soda spilled all over the floor, better be glad that I did not!

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A
2:20 pm EDT

Dollar General dirty, empty shelves

Store# [protected] C East First Street Vidalia, Georgia 30474 around 3 pm on 09/12/20016, when I walked in the store had a dirty odor and smelled bad ! the store had a lot of empty shelves and I could hear 2 employees ( female ) in corner office using bad language and joking around laughing loudly, while one young new employee ( also female ) trying to straighten front shelves and also take care of customers "alone", floors needs sweeping and mopping, boxes in way of walking needing and waiting to be stocked on shelves while 2 employees play in office ! I have been coming to this store for over 5 years now and the past 4 months it has gotten so bad ! the employees use to be friendly and the store was always clean but now this store has hit rock bottom employees are rude not at all helpful always on their cell phones or outside playing with friends something needs to be done to fix these problems before it's to late ! Thank you, from a very concerned customer !

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R
6:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar General employee rudeness

I am a 40-year resident of Raleigh, NC and frequent the Dollar General store at 1131 Falls River Avenue #101 on a weekly basis.

With the exemption of one employee - who generally works mornings,
my experience there has been a pleasant one.

The store is well-kept, and the staff professional and courteous.

The 'exeption' - in physical description, is tall- around 6'3" -and wears glasses. His attitude, when dealing with customers at the register- fluctuates from general rudeness- to overall indifference.

I am a cigarette smoker, and oftentimes bring an empty pack with me - to show some of the ladies who work there what particular brand I am looking for. Just last week, the rude male employee started a debate with me over whether they were referred to as 'Marlboro Lights' or 'Marlboro Golds'.

There have been occasions where, if I notice he is manning the register, I have chosen another merchant in the shopping center - just to avoid dealing with him. Neighbors and friends in the surrounding area have expressed similar 'reactions' to this employee.

Perhaps, management should consider moving him to another position - one with little, or no, customer interaction.

Read full review of Dollar General and 2 comments
Update by Rodham
Sep 12, 2016 6:17 pm EDT

Now that we've reached a consensus on what a Marloboro Light Box is,
shall we work on our consistent bad humor and generally unfriendly disposition?
As a manager, I would - by design - put my "best face forward" (employee-wise) when assigning staff positions which require near-constant interaction with the general public.

And, you are correct.
I dislike him.

Thank you for your comment.

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Wine Is Good
Wine Is Good
, US
Sep 13, 2016 5:53 pm EDT

By your response, I can see just how you had a problem with this person. Since you also admit to not liking him, I would say that the attitude you got is due to the attitude you gave. Continue in this vein, and you will have problems everywhere you shop. Regardless of what you think, you are not the center of the universe, and not every retail employee you harass is going to stand there and take it. There are those, like me, who will put you in your place very quickly. Spending money in a store does not give you the right to be a dick and harass people. You would not like to be harassed for doing your job now would you, assuming you even have a job.

Wine Is Good
Wine Is Good
, US
Sep 12, 2016 5:25 pm EDT

When I was a smoker, a long time ago, they were called Marlboro Lights. Now people call them Marlboro Golds. When I had to fill in at the front of the store a couple years ago, a customer asked me for Marlboro Golds and I had to ask which ones, as no pack has GOLD stamped on it. So yes, sometimes, it can be confusing. This is nothing to make a complaint over. I think you just don't like this guy.

ComplaintsBoard
R
8:17 pm EDT

Dollar General they don't give me the discounts

I have the app on my phone and every time I put my phone number in at cash reg they do something wrong and I don't get the discount and I spend plenty of money to get it . They tell me U can you it next time. But I have to buy more to get discount. Like today I spent 129.00 dollars and I had the $5 dollars off coupon and other ones to and all I got was .55 cents and it happens a lot that's not fair why offer if the employed people will not give you the discounts

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S
11:58 am EDT

Dollar General disrespect and disregard

We recently took our 86 year old wheelchair-bound aunt from the nursing home to Dollar General, at her request, because she wanted to buy a few items; she is only allowed $30 a month for personal expenses, and she chose to go to Dollar General (location: hwy 24-27). After choosing her items (while shopping in her wheelchair), she said she needed to use the restroom. When asked for the bathroom location, the clerk rudely informed us that their bathroom was NOT for customers and to go next door to the car wash! Needless to say, we left ALL of the items and took her to the closest fast food establishment. This was completely humiliating to our aunt and to be directed to the car wash with her in a wheelchair showed an utter disrespect
to a loyal customer and disregard for the elderly!
Will NEVER again set foot in this Dollar General!

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Contact Dollar General customer service

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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