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1.2 3834 Reviews

Dollar General Complaints Summary

189 Resolved
3638 Unresolved
Our verdict: If considering services from Dollar General with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar General reviews & complaints 3834

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Newest Dollar General reviews & complaints

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3:22 pm EDT

Dollar General 12pks clover valley cola

As a proud customer of dollar general here in Hammond.La 70401 for many years, our family is honored to drink your cola for our beverage. Yesterday at the store on wardline here i purchased 2 12pks of clover valley colas. Once i got home and was putting both 12 pks in my refrigerator i could not help but notice out of the 24 cans of colas 12-13 the tops of the cans were damaged. I tried to open one of the damaged cans and could not even open the can because of the damage to the cans.I think these 12pks had fallen off the truck during delivery to the store, or they were damaged inside the store. We buy these drinks all the time and have never experienced this. I ended up in throwing away 8 of the 13 damaged cans because we could not open them. The store manager told me to write to you with this comment. Thank you for taking my message.

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What's wrong with you?
Coldtown, US
Oct 13, 2015 3:36 pm EDT

"our family is honored to drink your cola for our beverage." Hahahahaha

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11:15 am EDT

Dollar General cinnamon smell

I have just started buying items at our new Dollar General Stores the last few times I have shopped there I noticed a strong smell of cinnamon, I have breathing problems as many other customers do. The prices are very good but I will have to go shop somewhere else if you continue to put out that cinnamon smell it doesn't make me buy more because I am in a rush to get out of the store to breathe. So if you want me and other people to but in your store please have a meeting and get rid of it, or I won't be back at all. Thank You

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12:07 pm EDT
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Dollar General money gift cards for outback steakhouse sold in dollar general

I purchased a $25 outback steakhouse gift card off the rack at dollar general on oct. 6.. to use as a wedding gift this weekend. I mentioned it to my daughter and she said, oh no.. ! outback steakhouse has closed. so I still had my receipt and the card intact just as I bought it. I took it to dollar general this morning and they tried to scan it to see about refunding my money, but instead it just deactivated the card. so not only was it worthless when I walked into dg, but it really was double worthless after they deactivated it. after the asst. manager talked to someone on the phone for a long time... it was decided by whomever to just give me my worthless card back and told me just try it again in a few days?!? where? when there is no place to use it to begin with. I suggested they ought to pull those cards off display since they were no good... I noticed as I went out the door, that one of the gals was pulling them then. so I got ripped off for my $25 as I paid for a card I couldn't use and they made sure of it by deactivating it. it will be a long, long, long time before I set foot in one of their stores again. and I was doing alot of business there. this was the centralia dollar general, 1027 e state hwy 22, centralia mo 65240 phone [protected] I purchased it on oct 06-2015 and was in the store this morning. october 8th, 2015 with my receipt and the card. auth# on receipt is 116025 and reference is [protected]. I am a senior citizen and I don't have $25 to throw away to your benefit. this was for a wedding gift that I wont have now thanks to you. my name is kay brown and I live in centralia.

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7:33 pm EDT

Dollar General sale of cigarrettes and poor customer assistance

Every night I stop at Dollar General on Prospect street in Trenton New Jersey and the one line have 10 to 15 people waiting and workers are playing around instead of opening another line. Then tonight at 8 pm they tell me after waiting in long line that they are not selling cigarettes tonight and I am looking at the product behind the counter in arm length distance. This store and its management is not making this an shop orientated environment. Just GHETTO!

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9:08 am EDT

Dollar General summit mississippi store

I got off work at 8 am this morning and I stop by the store at 8:25. I went to go inside and they had three ppl behind the counter and they told me they wasn't open yet. They are unorganized and always have an attitude. Please address this problem cause I spend my hard earned money there daily!

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7:10 pm EDT

Dollar General dirty store

This store is always nasty inside, the floors need to be swept and mopped, and out side there are cigarette butts all over the entrance. The items in the store are always in disarray. Some isles look as though a bomb went off there. I went into the store one day, and there is a pile of different meats, lying on the floor, ON THE FLOOR,
There were a few pkg. Of rolled sausage, several pkgs. Of Polish Sausage, and pkgs of hot dogs and other pkged meat. So as you should know by now, I will never by any meats from this store. This store gets their shipments on Tuesday and by Saturday those items should be shelved, but they push them to the back and there they set. You can't even get through there on the back wall. Why isn't the manager doing his job? Is it not his job to see that the store is being run properly? I can go shopping there, and 3-4 workers will be sitting right out front SMOKING. Can they not go out a back door to smoke? And do they have to go in a pack? Sometimes you have to stand and wait for the cashier because who knows where they are at. Just my opinion, but the store is not being ran right to get customers to want to return to shop there. This is not an exaggeration, the store really is this bad.

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12:57 am EDT

Dollar General maggots

Okay hello my name is nicole and i bought ever pet ault bites for a lab (69) pounds and when i opend it it had maggots in there they were ever were i had had just opend it to feed my dogs and i took it back and got another one they were in there and so the store manager took them to the back and so i just bought a bag of pedigree i never had this problem could it be from you or from the truck or store how can this even happen .?

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2:12 pm EDT

Dollar General vacation pay

I Natarshia Hasty have worked for the company over a year until I put in my two weeks notice. I am very reliable and hardworking. I never called in or stayed out of work. I feel that I should get my vacation time because I earned it. My store manager Ted Allen Hickman stated that I could not get my vacation time even though he approached me and asked me if I had any vacation time. I truly don't think this is right. I can be reached by phone [protected].

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11:59 am EDT

Dollar General disrespectful manager/employees when speaking/checking out customers.

While purchasing items at the Dollar General in Smyrna, TN (Hazelwood/ Old Nashville) location the manager not only was disrespectful when answering a customer question while I was at the register and gave him a horrible look as though he were stupid for asking, she then spoke to me as a child when I asked the correct button I need to push on the credit card machine. Instead of answering the question, she said, "What does it say?" in a rude tone. I was only making sure I hit the correct button as not to cancel the transaction. I will start shopping at the other location from here on out.

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5:57 am EDT

Dollar General customer service, sanitation, needed repairs, and hazards

I am filing a complaint against the Dollar General Store in Thomasville, GA on highway 19 in the plaza with American Finance.

On 9/5/2015, while shopping in this store, it was nearly impossible to move around due to objects and or products sitting in isles. some isle two people couldn't walk down, so the other would have to return the way he/she came, and attempt to enter from another direction. The floors were dirty, and at the front entrance the floor had sitting water gathered around the wet floor sign, in which I observed, no attempts were made to clean up this area. Also there was a portable radio blasting at the check out counter. I also noted that the counter where the ATM/credit card swipes is located was about to fall off.

The clerk was talking about how tired she was, and that she'd been in the store since 6 A.M.

I selected some trash bags that were 2.00, according to the shelf, but wrong up 7.50, the clerk went to the back then called me, and explained to me how the price tags have two faces, end result big mess up. because I then looking for other garbage bags within that messy area, and concluded that the products weren't properly shelved, regardless of how many faces the sale tag has?

She then went back to the register and was talking about me in front of my granddaughter to the male sales clerk.

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10:16 am EDT

Dollar General the way your treated and the condition of the store

Every time you go into the Ridgway, Pa. store employees treat you like you are a problem to them especially the manager. The manager will walk into the store before you and wont even make an attempt to hold the door for you. You ask where something is and its always, its over there. You need a new manager that has respect for customers and is able to teach the employees how to treat people.
As far as the store it self the store is filthy. The isles are to small and floors are a hazard. People with wheelchairs as well as other customers have a hard time getting around because everything is jammed into the small isles.
When customers are checking out they could be backed up all the way down an isle and who ever is running register will not call for help making people wait or just put there things down and leave.
I hope there is something you can do about this problem. Thank you

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9:03 pm EDT

Dollar General refused to sell a pack of cigerettes at 9:35 pm, said had already counted them

I, Ken Walls, live in this small town of Newton, Ga.I buy cigerettes for my wife at least 4 times a week from Dollar General here. Tonight at exactly 9:35 I tried to buy cigerettes & was told they were not selling any more, as they had already been counted for closing. I thanked them & started out the door . They were laughing their heads off, so I went back in & told them I was going to make a report to their boss. I was informed that he knew what they did & for me to JUST GO RIGHT AHEAD.
It was a skinny black boy, 6' tall 120 lbs, with tall afro hair & a small skinny black girl.
THIS KIND OF CUSTOMER SERVICE IS UNACCEPTABLE !

THANK YOU,
KEN WALLS [protected]

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9:16 am EDT

Dollar General store is a complete mess! sumrall, ms

Until the store in Sumrall is cleaned up, I will no longer shop there. Our new DG is approximately 1 year old. The old store we had was always a mess, but it was old and cramped in there. I had high hopes for the new store. When it opened, it looked immaculate! It was so nice shopping there. Unfortunately, management does not take pride in the new store. It has gradually gotten worse. And now, it is terrible! You can't get up and down the aisles due to boxes and scattered merchandise all over the floor. I would suggest they turn the the A/C down (it's feels about 60 degrees in there) and use that money to hire someone to straighten the store. I will be taking my business elsewhere!

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4:32 pm EDT

Dollar General how bad this store is

This store is a joke the store is nasty they do not have anything on the shelves you have to look thru boxes of stuff if you need anything the floor is trashed you cant walk with a buggy at all its awful you need to get these people some help this store is a very busy store what few help you have there can not handle it.

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10:46 pm EDT

Dollar General filthy restroom

**I would like to remain anonymous**

This evening, August 15th, 2015, my wife and I went into the Dollar General in Belleville, Ks to do some shopping. I had to use the restroom and, when I did, noticed that the condition of the Men's restroom is continually getting worse and worse. The paper towel holder is falling off the wall, the walls are VERY filthy and scuffed up, there appears to be mouse feces on the floor by the drain, a fluorescent light is missing a bulb, there is a bucket of some sort've nasty stuff below the sink, the sink is FILTHY and has not been cleaned, and there is dirty mop water standing in the mop bucket. The condition of this restroom shows that the manager is not keeping up with the condition of his store. I would like to use a clean restroom instead of going into one that is in desperate need of repair. I took a video of this particular restroom and would love to share it with the appropriate person handling this complaint. However, I do not know where to send the video. Please make sure this is addressed.

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2:09 pm EDT

Dollar General bad cans

I have bought at least three case from that store and every time I get a bad can that has no pop in it. I finally had it I went in showed theme what I got. they ask me where the other cans in the box are. I said there gone it happens when you have a party. they said I could not get my money back because all the cans where not in their. so I said fine keep it then I had a second thought why should they get the rest of my pop that I paid for so I took it and said ill just burn it. I am not letting them have free pop on me. so I walk out saying I will never shop here. I guess I learned my lesson if I did ever go back pen the f books make Shure all cans are good before buying the box. at least they could have work something out but no. I think ill stay with Walmart now at least they can handle proper customers with complaints.

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2:01 pm EDT
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Dollar General excessive rudeness

Hello today at store #07613
1103 shelby rd kings mountain me and my mother went in to do some shopping well as weird as this sounds there was a live humming bird in the store it came to her and she was going to take it home till it could fly, well the manager and cashier that was working told her they would have her arrested if she took it with her.

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3:43 pm EDT
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Dollar General racially discriminated against by manager

The Woman manager at D.G. On Shiloh rd. and wells highway in Seneca S.C. Is prejudiced and profiles people by the way they look, I am an American Indian and she called me a Mexican to my face and accused me of stealing, and told me she watches the video cameras everytime i come in but NEVER could find a reason to ban me. I am a very quiet keep to myself polite person that minds my own business. I have NEVER done anything to make this manager hate me or want to ban me. Until one day, this manager got into my and my husbands personal business, and pulled him into the back and told him abunch of bad things about me all untrue, about an argument between my husband and i. This woman stuck her nose in and asked my husband ( whom was mad at me and she said i wish I could ban her for something, but I can get anything on her, and told him how she watches me on camera EVERYTIME I come in ... From that my husband told her something i had told him that had happen to me years ago when I was about 16 years old, that i am bad about picking up pens and lighters and forgetting i have them ( even at home, work etc) and he told her that I had stolen a pen at target. Completely by accident i promise you. And she banned me for that i guess. I still don't understand what gives this manager the right to racially insult me by calling me a maxi can, I told her i wAs not Mexican but Indian, her reply was well, "what's the diffrence, u all steal. Also i went in to ask her why I was banned and she used alot of profanity and told me to leave or she would call the police, also what gives her the right to pull MY HUSBAND into the back for employees only area, and question him about my personal life. I have been so hurt and insulted by this manager Angie? That it has scared me...I don't know if she had a thing for my husband (which it seems so) as he was allowed to shop there but I was not. This Angie needs to be turned in. Oh also, I heard her tell one of her workers, to " Watch that ###" she whispered it, not knowing i was behind her. This woman does not need to be in a management position, as she is running GOOD PAYING CUSTOMERS off ! No matter what color the skin, our money is green, and I used to spend $50 to $75 dollars a day in there, as it is the only dollar store near me, also i believe Dollar General management NEEDS TO KNOW, what's going on in their stores, before people like Angie gets them sued for racial discrimination. As it stands she has banned me, my husband and 9 other we know of. She instigates with personal information, Is VERY RUDE, and when u say something back, she bans you... I think Dollar General needs to know about her banning and discriminating against people of color. Please talk to her about lifting the ban, As i have decided to get an attorney to look into this matter, i live I block from DG and i cannot even shop there is very rediculous, not to mention humiliating to me being a 50 yr old woman that has to drive 15 miles to Walmart to get a loaf of bread...it's just rediculous and im fed up with this woman. We live in a small town and everybody in Seneca hates shopping at the SHILOH Rd. Dollar General because of this Manager woman named Angie (i think) because she doesn't wear a name tag, also i have seen Angie the manager lets her little sister in at closing when nobody else is there i think its on Thursdays, I'VE WATCHED THE PATTERN, i sit across the street and have watched...like i said we live in a small town and everybody knows everything... they both load their care up with boxes full of what looks to be Dollar store merchandise
Respectfully Lisa and Gary Stancil

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10:09 am EDT

Dollar General bad termination

I just think you should know that your manager at the hartville location, that she terminated a employee marjorie, after 7 years of loyal service, and didn't even follow policy. Rumor has it she is trying to get rid of all the older employees. Marjorie was very dedicated, she came in when they couldn't get anyone else, worked doubles, always came in during bad weather. Always was the first to be asked to go set up stores, and has worked out of 3 locations. I just want you to know, that i will never step foot in another dollar general store, and i will tell everyone i know what bull [censored] this store is. Everyone that has ever met marjorie loves her, she is always nice, and ready to help, worked the truck just about every week.

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5:46 pm EDT

Dollar General beer vendor with the wrong price

I have shopped at this Dollar General almost every day and this is my 3rd time trying purchasing beer and all three times the beer was on sale but it rung up regular price I spoke with the manager on duty each time she grabbed the sign down and said the vendor not doing his job but she's not going to grant me the sale price I have to pay what it rung up I said no thanks and left everything I was purchasing which just because of the beer I saved myself hundreds no more shopping at Dollar General for me.

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Dollar General Customer Reviews Overview

Dollar General is a retail chain offering a variety of everyday items at affordable prices. Their product range includes household essentials, groceries, snacks, health and beauty products, cleaning supplies, and seasonal items. They also provide a selection of apparel and accessories. With a focus on convenience, many stores are located in rural and suburban areas. Dollar General aims to serve customers with simplified shopping experiences, often featuring store brands alongside national brands. Services such as digital coupons and a mobile app are available to enhance savings and convenience for shoppers.

Dollar General In-depth Review

Overview: Dollar General is a well-established retail company that operates in the discount variety store industry. With a history dating back to 1939, Dollar General has grown to become one of the largest discount retailers in the United States. The company's business model focuses on offering a wide range of products at affordable prices, catering to budget-conscious shoppers across the country.

Product Range: Dollar General impresses with its extensive product range, encompassing various categories such as groceries, household items, health and beauty, and more. The quality of the products offered is generally satisfactory, considering the company's focus on affordability. While Dollar General may not carry as many high-end or specialty items as some other retailers, it excels in providing everyday essentials at competitive prices.

Pricing: Dollar General's pricing strategy is a major draw for customers seeking value for their money. The company consistently offers competitive prices, often undercutting other similar retailers. Comparisons with competitors reveal that Dollar General's prices are indeed a good value, making it an attractive option for budget-conscious shoppers.

Store Experience: The overall shopping experience at Dollar General's physical stores is generally positive. The store layout is well-organized, making it easy for customers to navigate and find what they need. Cleanliness is maintained at a satisfactory level, ensuring a pleasant shopping environment. Customer service and staff helpfulness vary from store to store, but overall, the staff is friendly and willing to assist customers.

Online Shopping: Dollar General's website provides a user-friendly experience for online shoppers. The website design is clean and intuitive, allowing for easy navigation. The product search functionality is efficient, enabling customers to find specific items quickly. The online ordering process is smooth, and customers have various shipping options to choose from. Customer support is readily available, ensuring a satisfactory online shopping experience.

Customer Satisfaction: Customer reviews and ratings indicate a generally positive level of satisfaction with Dollar General. While there may be occasional complaints or issues raised by customers, the company appears to be responsive to feedback and actively addresses customer concerns. Continuous improvement efforts are evident, reflecting Dollar General's commitment to enhancing customer satisfaction.

Community Engagement: Dollar General demonstrates a commendable level of involvement in local communities and charitable initiatives. The company actively supports causes and gives back to the communities it serves. This commitment to community engagement contributes to Dollar General's reputation as a responsible corporate citizen.

Sustainability: While Dollar General's commitment to sustainability and environmental responsibility may not be as prominent as some other companies, it does implement certain eco-friendly practices. Efforts to reduce waste and promote recycling are evident, although further initiatives to support renewable energy could be explored to enhance the company's sustainability efforts.

Competitor Comparison: When compared to other major competitors in the industry, Dollar General stands out for its affordability and wide product range. The company's ability to offer competitive prices and cater to the needs of budget-conscious shoppers sets it apart. However, in terms of carrying high-end or specialty items, Dollar General may fall short compared to some competitors.

Overall Recommendation: Based on the assessment of various aspects of Dollar General's business, it is recommended for potential customers who prioritize affordability and a wide range of everyday essentials. Dollar General excels in providing value for money, with competitive prices and a satisfactory shopping experience. While there may be areas for improvement, such as enhancing sustainability efforts and consistency in customer service, Dollar General remains a reliable option for budget-conscious shoppers.

Final Thoughts: Dollar General's success as a discount variety store is evident through its extensive product range, competitive pricing, and commitment to customer satisfaction. The company's involvement in local communities and efforts towards sustainability further contribute to its positive reputation. While there is room for improvement in certain areas, Dollar General continues to serve as a reliable and affordable option for customers seeking everyday essentials.

How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

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Dollar General contacts

Phone numbers

+1 (877) 944-3477 +1 (615) 855-5775 More phone numbers

Website

www.dollargeneral.com

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