Complaint Rating:

Company information:
TruTech TV
4401 Ridge North Road
United States

I was so glad (& disappointed) to see all of the complaints on this web site. I thought I was the only one who purchased this "new" product from Target. I was glad that I wasn't but I was very disappointed that sooo many folks have had problems and there is nothing we can do except NOT purchase another one. I was simply looking for help on a universal remote, for a replacement and anything associated with Trutech. I ran into all of these complaints.

I made the mistake twice. I purchased a 27" Trutech TV with a DVD player and the first DVD player went out in a week. I returned it and thinking I had originally purchased a defective Trutech product, exchanged it for another one. I did have the receipt and was able to do the exchange within 7 days. The second DVD went out as well and the remote went out as well. This time, we couldn't find the receipt within the 90 days and are stuck.

Looking for a new universal remote has proven fruitless. I even asked Target to give me one from another TV and let them order one for the TV in the store. Of course, they said they couldn't do that. Call this number. This "800" number was converted to an International call that would cost 4.99 for the first minute. I didn't make the call.

I turned to the internet for help and information and I found you folks. I wish I had the time and energy to do more than write this complaint. I just hope someone who reads it decides on a different TV. I (like several folks) wish I had read these comments before purchasing a Trutech product.

I hope Target realizes these complaints exist and changes their way of dealing with cheap products. If anyone knows how to get these complaints to someone at Target, I'm sure something will happen. If someone knows how to get these to a reporter, I'm sure something will happen. In the meantime, good luck to all.