Complaint Rating:

Company information:
TV ADDICTS/DVD Avenue
California
United States
Phone: (305) 677-9538

I truly wish I had investigated this company before ordering the "Centennial" mini-series from them in mid August, 2007.
The dvds finally arrived nearly a month later and were faulty.
Also, they were taped off ti-vo, which immediately made me suspcious that this company was engaging in taping illegally and selling over the internet.
Since this past August, 2007 I have sent repeated e-mails to this company to have the dvds returned. I have been answered by women with no last name who politely assure me that a postage-paid envelope is coming with the authorization number. Since December, 2007 I believe this company is not being truthful and has no intention of processing my return, and is dishonorable.
I placed a complaint last week with the Better Business Bureau and have just receieved an e-mail from them that correspondence sent by the BBB to TV Addicts/DVD Avenue has come back to them as "undeliverable". The BBB provided information they received about this company that was full of complaints by consumers, mostly consumers being ignored/unanswered. Whenever I call the number, no matter what time of day or night, a recorded message plays to call back at another time. This company is a con. I will continue to pursue my return to my satisfaction and to look for a government agency to close them down. They are disreputable.