Complaint Rating:

Company information:
British Columbia
Canada

I made the mistake of getting a new Samsung Instinct from Telus in mid June and I've been having problems with Telus ever since. The phone had all sorts of issues and Telus deemed it DOA so they gave me another one. The second one has more issues than the first one and when I called customer service, they put me through to tech support. By the time they had completely their "investigation" the 30 day defective policy had expired. What was funny about their "investigation" was that they never contacted me. Hmmm... I made them aware repeatedly that time was running out. Apparently they didn't care at all.

The phone has now been shipped away for servicing and will take 8 to 10 weeks and if they can't fix the problem I have to pay a $45 charge. And if they can't repair it, they will give me a $150 credit to put towards a new phone at the no contract price! That won't even put me close to buying another phone of the same abilities. I don't think Telus carries any phones that cost less than $200.

Its clearly apparent that there is a problem with the Samsung Instinct and Telus just won't fess up. When I call they make me feel that the issues I'm having with the phone is just my phone and nobody else's. YA RIGHT! Then I have to remind them that I've had 2 phones in a row that haven't worked properly. Its not just a coincidence!

Isn't there a Lemon Law in Canada that doesn't just apply to cars?