Complaint Rating:

Company information:
David's Bridal
United States

I am engaged and getting married in August 2006. I went through David's Bridal to get my gown and was very satisfied when my associate called me to tell me the gown I wanted was being discontinued and $300.00 off. I went to the store with my mother, and we were told that if we wanted to hold the dress, we must put money down. We put down close to $300.00, which we were later told will put the dress on lay-away. While reading the contract with the store manager, I was confused to the wording of the receipt. We went over it TOGETHER, and I understood that 25% of the deposit would be lost if I did not want to purchase the dress. That is also what I was told by the store manager. I asked her three times. I decided I no longer wanted that dress, so I called the store to find out what I should do. The first time I called I was told I would get in-store credit of my deposit amount. I was furious! Why would I need almost $300.00 in in-store credit? So, I called back and spoke with a manager. She told me that 25% of my deposit would be in in-store credit and the rest would be refunded to me. That is also what was explained to me at the time I signed my contract. I explained the amount I put down and my remaining balance. I was told that I would have about $70.00 in-store credit and the rest refunded. This was after her calculations. I went to the store just last night to get my refund, when I was RUDELY told that that wasn't the case. I explained to both the store manager and the assistant manager what happened, and they simply said, "Well YOU signed the contract." Not only was the manager condescending, she was rude, making snide comments to me under her breath. I took this to the Corporate level, contacting Mary Mike, who was also no help. She told me that I should have read the contract more carefully and it was basically my fault. When I told her that I was lied to, being told that I would get 25% of my deposit back, she didn't want to hear it. She told me that I could go the next level up by contacting her supervisor. She gave me an address so I could WRITE A LETTER! What century do we live in that I cannot call him?!? I asked her if she writes letters to get a hold of him, and she said rudely that she calls his secretary. So why the hell can't I call his secretary? Needless to say, I was lied to, demeaned and treated horribly once I made a complaint. DO NOT SHOP AT DAVID'S BRIDAL. I wish that I had done research first. I checked the Better Business Bureau, and there are unresolved cases such as mine, where customers were told one thing, signed the contract which is ambiguosly phrased, and when they wanted a refund they were told the same thing that I was. Please, do your research! David's Bridal is not the way to go.