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HP Laptop Complaints - Do not purchase!

Review all HP Laptop complaints

HP Laptop
Posted: 2008-04-08 by Heidie  [send email]
Do not purchase!
Complaint Rating: 100 % with 2 votes
Company information:
HP
United States

Do Not Purchase a HP Laptop!!! They do not stand behind their products!!! I just bought a new Laptop. Within 2 months it stopped working. Kristen, from HP, said they will not replace it since it is not their policy. It does not matter that the computer is no good. This is the first and LAST time I will ever buy a computer from HP!!! I will go back to Dell, Gateway and IBM. At least their computer work. HP should be ashamed of themselves.
Comments United States Computers & Accessories
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Comments

 Sort by: Date | Rating
 505 days ago by Raghunathan K S  [send email] 0 Votes
I fully agree. My laptop which is still under warranty is in and out of HP service center over one month. The servixce response is very poor and irresponsible. For a battery charging problem, they said that the problem would be solved if OS is reinstalled.! I had to back up by entire hard disk, although I do not understand since when the battery charging has become an OS issue and not a hardware problem!!!.
My advice to anyone proposing to buy a new laptop: KEEP OFF HP. Dell is anyday better because atleast here you know what are you in for.
 454 days ago by V.shanker  [send email] 0 Votes
I had purchased an HP Pavilion laptop in May 2007 in Mumbai. Within a couple of months i noticed that the battery discharge was too fast. I called some help guy at HP. They tld me that I was probably not using the battery right. I was supposed to run the laptop on battery and whenever the charge became low there would be an alert when I should switch to mains. I said Ok and trued to follow this instruction. But sadly the alert would come up and before I could switch to mains the system would start hibernating. IT WAS CLARLY A PROBLEM WITH THE BATTERY

I was too busy too follow up on this and now the WARRANTY period has lapsed. So the service centre has refused to replace the battery. Now I am supposed to buy a new battery for 6000/- plus Rupees. Assuming the warranty on battery is ONE YEAR ... I still think it (BATTERY) is a BAD PRODUCT although the HP guys are perfectly within their legal rights to refuse to provide me a free replacement.

Vijay

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