Complaint Rating:

Company information:
Chase Auto Finance
Kentucky
United States

If you read my report and still don't leave Chase Auto Finance or avoid them if you don't already do business with them, then be prepared for what you will get for ignoring me.

I financed a new car with Chase in March '09. In September '09 I added another new car to Chase, so I had two auto finance accounts. To make a very, very long story short, Chase Bank did something that was very unprofessional that hurt my credit so I closed my checking account and decided to move my auto accounts to other banks.

My other bank sent Chase Auto Finance a check for Car A, and Chase paid off Car B. Both banks have said that it's my problem and I have now spent over two months trying to get Chase to reopen the account for the car that wasn't paid off and pay off the correct car. I am now paying three car payments for two cars. Car A at Chase is being paid and Car B is being paid at both banks.

So you say this isn't possible. They have to fix this. Well, all I can tell you is that you have not seen a level of incompetence like that at Chase Auto Finance until you see it with your own eyes. I have been told that it would be fixed in 7 business days, THREE TIMES NOW! It's still not fixed and I doubt it will be until I finally just start suing both banks.

I've had multiple days ruined arguing with these people all day on the phones. They've sent me letters halfway through the 7 day periods that they say they will fix the account asking for things that they've already asked for and received. It's the most unbelievably simple mess to fix if you are competent.

CONSIDER YOURSELF WARNED! CHASE AUTO FINANCE IS AN AWFUL BUSINESS TO DEAL WITH! I've never been late on a payment and they treat me like dirt and talk down to me. I hope they go bankrupt and all of those scumbags lose their jobs for what they're doing to people. And by the way, Chase Bank is the reason that all of this even started. They are as bad as Chase Auto Finance. These people are scum. Stay away!