Complaint Rating:

One day my phone's screen turned off and wouldn't work. I called Amp'd and asked whether or not this was an insurance issue or a warranty issue. They said the phone was still under warranty, and they said i would receive a new phone in 3-4 business days. After 9 business days I called and asked where my new phone was. They told me that a phone was not sent out and that they would do it right away. They told me that when they receive the old phone, they give it to a technician who examines it and determines who is at fault. I was told that if the technician found the phone was broken due to a fault of mine, I was going to be contacted and i was going to be charged $100 for the new phone. I was never contacted so I assumed everything was fine. My next month's bill however said I owed an extra $100 for the phone replacement. Every time I called I asked to speak to a supervisor and every time I was told that none were available. I was told I would receive a call back but that never happened. It took 3 weeks to finally talk to someone and have the charges dropped, and that is a whole other complaint in itself.