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The good, the bad, and the ugly - discover what customers are saying about Disney Movie Rewards

Welcome to our customer reviews and complaints page for Disney Movie Rewards. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Disney Movie Rewards.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Disney Movie Rewards's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Disney Movie Rewards, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Disney Movie Rewards. Your feedback is an important part of our community and will help others make informed decisions.

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3:19 pm EDT

Disney Movie Rewards Lack of products

The 'points' I receive for purchasing Disney Movies - is not worth much of anything!

If I don't want a poster, I have very little to look at.

I am considering leaving Disney Movie Club — give us some choices please. — not movies — movies gave us the points. We would like something to be pleased with. There is very little variation and most of what there is is from movies that have just come out or they are working to publicize.

Disney, please consider your audience —

Desired outcome: More variety on the rewards site -- from 100 pts to 10000.

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3:48 pm EST

Disney Movie Rewards Rewards Points

BEWARE OF DISNEY REWARDS! We've been members for over 8 years and collected over 10, 000 in points. Was ready to cash them in and they are gone. After searching and searching the website you find a small phone number after no one returns your email(s). After being on the phone with Customer Service and being referred to their new policy change effective Nov 5, 15 - you now loose your points if you don't use them! Years and years banking points and they are 100% gone. Spoke to a manager and nothing. NOTHING. They kept referring us to this "NEW" policy change. Do not even bother utilizing Disney Movie Rewards - it is a waste of your time and money. Sadly, we are short on cash for Christmas this year for the 1st time in years for our children. We were going to cash in our points for Christmas gifts for our 3 children to ease this burden this year. THEY ARE GONE & Disney doesn't care. In the future we won't be spending any money on merchandise from disney, trips to disneyland(world), or anything disney related.

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2:03 pm EDT

Disney Movie Rewards Points collection

I buy a ton of Disney DVD's I have 15 neices and nephews divided between 5 family members why can't I collect all of the reward points after all they were bought with real money. Scam is the only word that comes to mind

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Reviewer90153
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Dec 07, 2015 2:31 pm EST

Their points expires! I spoke to the supervisor and she did not even bother to help me at all not even a single point whatsoever. Ive been a member for many years and I've had more than 5000 points. Not even one single point she gave me back. WOW.

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yyesenia
, US
Sep 16, 2015 12:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Brenda - I believe you misunderstood. Every DVD has a unique code even if they are the same title.
thebillyk - I agree. Of course, since each DVD's code is unique, there shouldn't be an issue with submitting and receiving points for each of the same title. I, also, will buy multiple of the same movies for family and friends, but only get credit for one submission.

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thebillyk
alpena, US
Jan 03, 2011 11:28 pm EST

I dont know you mean? but if you are saying that you cant take their dvds and enter it for yourself well their is no rule that says you can not do that. As for the other comment here Brenda well actually Brenda you are wrong because they should allow people to enter a codes for the same movies because each code is unique and not the same and even if one bought two of the same movie they still would have two totally different unique codes disney does not allow people to enter in the two or more codes for the same movies because they want to make money that is why! They want people to buy different dvds so they can make money in different ways!

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Brenda
Farmington, US
Apr 06, 2009 12:55 pm EDT

I can see why, people would be saying they bought more than one of the same movie and just keep adding that code to get more points when in reality they only bought one movie. There is no way they (the company) can tell you bought more than one-there is only one code per movie.

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V
4:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Disney Movie Rewards Scam

I am battling the corporate giant and getting nowhere...

In October 2006 the Disney Movie Rewards program began and the ONLY reason I decided to participate was a reward advertised for the past 20 months as a "Tour of the Walt Disney Studios." This reward has always been advertised as "Coming Soon" and was to require 2200 points for redemption.

Now they have completely changed the reward to be something that requires 15, 000 or 20, 000 points, instead of the long-advertised 2200 points. Of course they have a disclaimer in their Terms and Conditions which states: "The Program begins at 12:00 a.m. Eastern Time ("ET") on October 3, 2006 and is scheduled to end at 11:59 p.m. ET on February 28, 2010 (the "Redemption Period"), but Sponsor reserves the right to shorten, extend, modify, or cancel the Program, at its discretion, at any time."

Several inquiries I have made over the past year or so were always answered by them responding that the original 2200 point reward was "not yet available".

Their customer service people never have any answers for these questions other than to respond that they can't help me any further.

Is there any hope that you can get them to respond with a solution that is more fair to me and all of the other people who have probably run into this same issue?

Thank you for your time.

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bigginlala
, US
Dec 21, 2018 1:20 pm EST

lmao you all sound dumb

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anastaciafreak
, US
Oct 08, 2018 5:52 pm EDT

Make sure you don't have more than one account per household. I have one and my mom had one, but my mom died unexpectedly in January so my dad took over her account. But they think I was maintaining both accounts which I wasn't so they either gave me 2 options, merge the account and loose the 25, 501 points I had saved up for the last year or so or both accounts would be frozen and inaccessible. I would lose all the points because I buy 2 copies of movies and I would enter a code on my account and she would enter a code on her account and since they were gonna merge the accounts I would loose all the points because of the duplicates. So I am being punished because she died and had a Disney Movie Rewards account and because they think I maintained both accounts. So watch out cause they might do it to you as well.

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Ruben Fabela
, US
Jul 30, 2018 10:20 pm EDT

This company sucks! Don’t bother! I have been saving my points and buying Disney movies since 2010 and racked up 14700 points. Never had any issues until recently when they decided to remove my points bc I hadn’t been on the website in 6 months. So what! Give me back my points! I spent all kinds of $$ to get those points and you take them away?! I was really looking forward to using them down the road. They said they were unable to restore them. Like they were real $$ or something. They said they’ve changed their terms and conditions last year which is why they no longer hold the points for very long. What idiots idea was that?! Shady AF. Stay away from them. They lure you in, then once you are a member they pull the rug right out of under you. Very upset with their sorry not sorry attitude toward their paying customers. To that fool above saying it’s free? You’re an idiot! It’s not free...I bought a lot of DVD’s/Blu-Rays to earn these points. Movies I wouldn’t normally buy.

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Stormiedanes
, US
Jun 15, 2018 6:02 pm EDT

My daughter and I saved points from 2006 and last year we lighed in and over night BAM ALL REWARDS GONE. So we decided to start all over when we saw that if you signed up for disney movie club you instantly got 1, 500 points. Well its been 6 months and they telln us we used "the wrong link, you're not to use the link that is sent to you via email"... excuse me?!?! They sent me a promotional email advertising that joining disney movie club would get you 1, 500 points if you click below and youre not suppose to click below?!?! So then we buy 12 movies put all the codes in and i check it 3 weeks ago and my points went from 1, 200 to 200 because it says i bought a book... said book is 1, 000 points PLUS 49.99 PLUS 7.99 shipping. I never bought a damn book so once again theyve scammed me out of all our points and weve received NOTHING. we bought movies on bluray and dvd brand new specifically to get points and they screw you over... my best advice is to never purchase from disney again and if you have to purchase it second hand or hell go steal it so you can make up for all the money they steal from you haha Seriously though, Disney is the most unethical company in existence right now, Walt would be so ashamed if he could see whats become of his business.

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Josh McLaughlin
, US
Jun 01, 2017 5:54 pm EDT

Unfortunately I cannot give any hope that they will give you anything. But I can let others know of another way they are able to disappoint. I just cancelled my account du to their terms and conditions. This was their response to my enquiring about my missing 2200 points. "As documented in the Terms and Conditions that govern the Disney Movie Rewards Loyalty Program, Section F. 5.; Any Points remaining in an Enrollee's Account which has remained inactive for a period of two hundred and ten (210) consecutive days or more will be forfeited without compensation." They were not willing to bend or compensate in any way.

At least they were helpful in letting me know how I could cancel my account and ensure I received no more emails from them. Their new terms and conditions have rendered this program a joke. Best heard when you call in, they do little to nothing for you, and then wish you a "magical day" Best part of the whole process.

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Cheyenne97
, US
Oct 21, 2014 2:49 pm EDT

This website does not specifically say anywhere at all that a Disney movies purchased through Amazon Instant Video ( Or Digital Copy) isn't allowed to receive a Magic Code for DisneyMovieRewards, which is very sad because I have 2 Disney movies that say on here that they are eligible titles (Treasure Plant DVD & Lilo & Stitch DVD), however even though I have the receipts for these movies and clearly have them...they are not acceptable because they are simply on my kindle? Didn't think that was going to be an issue, I will let other people know about this because I know plenty of people who purchase movies on their tablets, yet I guess they wouldn't be "eligible" for the movie code that comes with their "eligible" movie title?

*Note to the website: Clarify that Digital copies...do not receive magic codes...had to find this out by a representative on the phone as I was struggling through this website to look for the answer to my Q. It's very misleading when the title is eligible, and people like me clearly have the movie, yet can't receive rewards simply because it's not a hard-copy.

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UMmiafan
Coral Springs, US
Jun 12, 2011 5:45 pm EDT

that's a piss poor excuse "I don't really see what everyone is complaining about. It's a FREE program. Sure, it sucks that you save up for something and then suddenly the rules change or whatever.. but it's FREE. If you don't like the program's policies, don't use it. No one is making you." Are you frickin kidding me?! One of the biggest companies in the WORLD!, and you can't update a website instantly? Come on, take off your blinders. ALL of disney is a scam. Why are they one of the richest comps. yet are sponsored by other corporations in "their" park?! How can you say you have a program for you customers and then take it away from them. Yes nobody makes you play a game, but if this great wholesome, fine product of a USA company says that they have an incentive program after you just netted them a nice profit for a dvd that cost less than $1 to make, then you should get a little something in return. Can i say i didn't like the park after i spent all day there and get my $$ back? Why not?

WOOOOOOOOOOOOHHHH! Now for the real reason i'm here. I bought this dam Hanna Montana shimmer art crap thing for my 4yo, , , , , 4 out of the 7 markers are dried up! This is pure bs and unacceptable! I spit on mickey! and this is coming from a stock holder!

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Elizabeth
,
Dec 04, 2008 7:57 pm EST

I don't really see what everyone is complaining about. It's a FREE program. Sure, it sucks that you save up for something and then suddenly the rules change or whatever.. but it's FREE. If you don't like the program's policies, don't use it. No one is making you. As someone who has called in to the customer service, from what I understand is the web site is not updated on site. So, for example, with the TV, while it may be out of stock on their end, it takes a while for the web site to update. Or something. Regardless, no one is making you buy Disney products or collect codes. Complaining about it isn't going to make your TV/vacation appear. It's simply not available. Move on.

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Jack
,
Nov 29, 2008 3:11 am EST

Jim, so far the only way you can get more than 125 for a single code is when they try to boost sales on cirtain film with Bonus points that stay that way for bout a month. hmmm as a matter of fact it says on the site you can get 250 points for Hanna Montana season 1 right now I think that includes 100 bonus points... Seems they give more for TV season dvds cause and more likely to add bonuses on them to boost their sales.

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jim
,
Oct 27, 2008 4:28 pm EDT

I can't figure out it is even possible to get so many points. I have been part of it since it started and regularly buy their DVDs and see their movies. I have 1, 300 points. Are their some product that people are buying that can earn more than 100 points. I do see that blu ray dvds are 125. But is anything more? I had bought tons of disney movies before they started the program so I don't buy movies I already have and can't get credit for them. I don't get it.

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