Disney Movie Club
reviews and complaints

Well I can tell you that my experience with the Disney Movie Club has been just awful. First I ordered my free movies, paying for just shipping of course, at the prodding of my boyfriend because it seemed like a good idea at the time to include some kid friendly movies into our collection for when kids visit. Okay I thought to myself it couldn't hurt, I did the Columbia House Movie thing before and it was fine... oh I have never been so wrong in my life! If I had some sort of time altering apparatus, I would travel back through time to that fateful conversation over brunch with that evil little movie club flyer and have said no way and thrown it in the trash. Since I don't have such an apparatus, my nightmare has been as follows. I go online and order my "Free" movies using my Debit/Credit card, and that was my FIRST mistake. So now somewhere in the bowls of hell, or should I say the Disney Movie Club, is my banking information lying there waiting for them to use it at their leisure for whatever they seem to want to charge to it. I get my first shipment of movies, and am happy with the choices, then the nightmare on Cherry Street begins, which is the street on which I live. I get a colorful email from them stating that I had to respond to my featured selection or they would send them and bill me for it. Okay well I don't really want to pay $50.00 for Bambi and Pinocchio, so I respectfully decline. Oh no I didn't according to them because low and behold a few days later I get a little surprise on my bank statement with an unauthorized charge from the Disney Movie Club. Huh I thought that is weird I didn't order anything, so like a patient person I wait to see what it is that they are sending me because maybe my boyfriend ordered something. A few weeks later I get a package in the mail and my boyfriend asks me what I ordered from them, nothing I say I thought you did. I open the package, and there staring me in the face, yup you guessed it Bambi and Pinocchio, funny I distinctly remember telling them I didn't want those movies, yet here they are and I have paid for them, so I package them up and go to return them and realize that I have to PAY for shipping it back to them after I told them that I didn't want it? OMG what is up with that? So they sit on my kitchen Island neatly packaged with the return label taunting me... I am a busy person so they sit there and sit there and I think well hell I already paid for them and they will fulfill my membership quicker, I could save them and use them as stocking stuffer's for Christmas... So I keep them. Next email comes, respond or we will send you your featured selection of Tangled. Nope don't want that one either, I make my selection of NO and delete the email, a few days go by guess what another charge for $25.00 from you guess it the DMC, now at this point I am starting to get a wee bit frustrated with them and since I don't want to fall back into the "well I already paid for it trap and I don't want to pay to ship them back on my dime" trap again, so I call them in attempts to thwart their evil plan, I had come to the conclusion that was what it was, Maleficent herself was behind this, and next they were going to send me a poison apple. Customer service proceeds to tell me that they already printed a shipping label so they can't cancel it, well I didn't order it so you have to cancel it and besides I never authorized you to charge my bank card, after 15 minutes of getting no where I decide to use my law school education and the court room mode kicked in. I proceeded to tell Miss Customer service that her company has committed fraud by using a card that I only authorized for a ONE time charge without my permission, and yes I thought that one would shut her up and make her come to her senses and see that she could in fact stop a shipment that has not actually GONE anywhere yet, throw the stupid label away... Uh no not a chance, she says well in the fine print it says that we can, okay so I am as guilty as the next person I never read the fine print, I just assume that they will be a respectable company, I mean it's Disney for Christ's sakes right? So to cut this little story short I am still to this day battling the evil DMC with the "Featured Selection" as the starring evil villain. But all is not lost I have only two more movies to buy and I found a monkey wrench to throw into their little evil cog-works, I found where on the site where you can DELETE your account information, oh glorious day. So the latests thing I got in the mail from them after I responded that I didn't want my "Featured Selection" was a bill... huh imaging that, they sent a bill instead of a movie with a nice letter attached to it stating they could not obtain proper authorization for my credit card I provided. Well hello of course you can't because you never had proper authorization in the first place for anything other than the original order... duh. So I can now pick my OWN movies instead of their awful featured selections, and I can do so at my own leisure, or within the alloted time frame that I have to fulfill my membership, I think I will make them wait a good 6 months before they get another dime out of me. Keep sending the letters DMC, they make great birdcage liners :) Bottom line is DON'T join, unless of course you want and enjoy dealing with these kind of people.

I received a fraudulent charge on my CC, never signed up for anything nor have I ever signed up for a club like this, I know how they work. I went through my Visa card fraud protection and they refunded the charge and I thought that I was finished with them but then I received another shipment. This time it had a 920 number that I could actually get a human on the other end. I am frustrated that they did not close the account when they should have and now I have more hassle to go through to close the account. I am wondering if anyone has started a class-action lawsuit for this? It seems like there should be one since there are no other avenues to help consumers and it is our word against theirs. Because many join without understanding the terms the real fraud cases get the same mistreatment. May have to move the family back to Finland if this is the kind of place America is becoming!

OMG- hillarious! Here is my exprience with the Disney movie club. Then you decide either way. I went online & ordered my 2 movies on April 6th. I was looking for an Easter present for my 6 year old daughter. Gave it plenty of time to be shipped by Easter-right? I ordeded Snow White and Alice in Wonderland- the total for the 2 movies + costs was $103.00. I thought well, that was pricey, so I checked again and the Alice in Wonderland was over $60.00 itself (because it was some sort of special edition). So, I thought, pricey, but... I'll pay it cause it will even out (5 free movies, right?) in the end. So I submitted payment, then the order was being processed, but it (the messgae after PAYMENT & DC # was already submitted) said that I could not pick the 5 free movies because an account was already in my name. Weird, I thought... I recieved a confirmation email, but then when I got my bank statement- I had used my debit card and no charge was on there-Disney movie club was not on there. Anyways, so I was under the impression that they dropped it or whatever and went on about my life. Then I got my child support put on the card last Tues. (April 19-)and I had desperately needed it cause I was broke- I had spent every dime BESIDES this 120.00 for csupport which was credited into my account cause I had just started a new job as a make-up artist ($67/hr)and am getting my first paycheck May 1st. Anywasy, I called and checked my account balance- and I had $120.00- csright/- So me and the kids pack up, go to the store, & spend about $100.00 on groceries, Easter baskets and presents, diapers, ect and when we go to check out the girl tells me (after waiting in a long line with a 6 yr old and a screaming 13 month old) my card was declined and the balance on my debit card was $16. and some change. Long story short- the Disnay movie club had FINALLY processed my order and took the 103.00 for the two movies and left me up **** creek. I almost cried- I was so embarassed and now was dead broke in a line with two little ones. I called customer service and they told me they could not cancel the order because there had already been a shipping label created and that there was NO OTHER ACCOUNT in my name- omfg. But they will ship the movies, cancel my account, and send me a label to return them as soon as I get them ( I'm sure if I don't... it'll be curtains-lol) and they have stopped the "hold" payment and the money should be on my card teh beginning of next week (April 25, 2011). Hopefully, this will all work out - they seem to be working with me, but NEVER, NEVER again will I be enticed by a "Disney Deal"-lol! All this drama for a cool Easter present ( she loves ALL Disney movies)- I'll never even get to give her-ha.Thanks!

I have noticed three unauthorized transactions on my postepay visa electron card from dis*disney movie club us of which I do not know anything about. They started with a 0, 77 € charge in january. Then another 18 € unknown bill was charged in february and finally a 28 € one in march. Then I blocked the card.

Disney Movie Club emailed me today to confirm an order I never even placed! And it's for a movie I wouldn't order in 100 years! I've had trouble with them in the past, too, when they weren't counting my full-priced orders against my membership commitment. If I get this shipment canceled, I simply want to quit the club. I've read too many horror stories on this site to stay a member of DMC.

Nco financial services - disney movie club has a bad acccountant, they are accusing me of not making a payment, we'll l got news for them, because l did make an early payment of twelve dollars on december 27, 2010. And yes l have a receipt of payment.

I think that was ignorant and uncalled for and l demand a apology from the manager of disney movie club, because l always make payments at the end of each month, also, l'm diabetic, meaning that most of my small pension goes to diabetic supplies, vitamins etc. Iappreciate no further harrasment from them, and l will make a another payment this week.

hi im from dallas tx i got into disney movie club cause it sounded good at the time. well i cant get of hold of any one they r shady taking a order i did not order did not give athorization for pissed on that. going to try to see if i can get my money back. scam scam do not get in this club scam from the word go soooooooooooooooo [pissed right now christy

The club seems like a good deal at the outset. If you do the math you're spending just a few dollars for five DVD's, which conceivably could cost you almost $100. The rub is that fulfilling your agreement to buy four more movies within two years does not come cheap. The only way those four DVD's count is if you pay $19.95 or $29.95 (for Blu-Ray) each, plus shipping. The club has sales, but the sale prices won't qualify your purchases toward your agreement. For instance, right now they have DVD's on sale for $19.17. Even the free shipping offers are maddening, because you can only get the discount for full-priced items, and yet everything is on sale so nothing really qualifies. I recently bought "Beauty and the Beast" on Blu-Ray from Amazon for $15 and got free shipping because my order totalled $25. In order for that purchase to count as part of my agreement with Disney Movie Club, I would have had to pay twice as much plus shpping fees. If I bought 9 DVD's from Amazon for $15 each I would pay $135. Four Blu-Ray's would cost about the same from the club if you add shipping. To me, it's a lot easier to buy from another store as opposed to worrying about the contract.

If you want to speak to someone at the Disney Movie Club call [protected]. Apparently you have to use the number for rotary phone users to actually speak to someone. I just found out that they are sending me a movie that I know that I declined. After not getting anyone at the number on the website [protected]), I figured out that I needed to try the number that they give for rotary phone users. You notice that this is not a toll free call. Anyway, I did get to speak to someone. Now I will have to send the unwanted movie back, and be charged for the S&H, but I will have this account closed. My advice, don't join the club. I have found the movies for less in the stores.

This is a wonderful company and we love their movies but their allowed marketing tactics are NOT acceptable. We've been VIP members of the Disney Movie Club for some time. When we started, we received about 1 offer or feature movie of the month. With the holidays approaching we've noticed that we now get a new "Special Offer" almost every other week. One such mailer did not come on time and I was automatically billed this month for a blue-ray title just a week after its notice coming in the mail. I always have the option of returning a title at my cost and waiting for my account to be refunded but the frequency of titles being sent is bothersome at best and is disruptive to our checking account. I've looked at automatically canceling my account but this is not permitted on the web site. They insist you call during business hours to deal with a person on the phone. I want to note that finding this phone number takes a lot of effort to find. Cancelation of an account in good standing is not even in the FAQ or search database on the site. My suspicion is that I will be solicited to and given a polite and passively aggressive "don't go offer" on the phone by a well trained service rep. It's just not worth it any longer. The titles we see being sent to us are not even in our preferred settings or profile. This smells of corporate greed. My account is paid in full and has been in good standing for some time but as I try to perform an amicable and positive discontinuation of services I can not and now I've grown altogether bitter with the Movie Club and how it operates. Disney is a wonderful company and I will continue to welcome their movies and products into my home but it MUST BE ON MY TERMS. ENOUGH MARKETING GREED. I'm frankly surprised this has not warranted a consumer law suite at this point.

i never recieved my movie package of toy story and i recieved the email where it states it was sent out nov.19th, 2010. so i want to know what happened to my movie package that has been paid for and i should be refunded the $38.00 i was charged for i never recieved the movie package. my account number is 4703589. can you pleases help me or whats going to be done ? hope to hear from you soon.. tina perez.

I fulfilled my purchase agreement on this account. I then requested three times through their website, and direct email, to cancel this. Three months ago, they told me they cancelled it, but now I am receiving cards in the mail again requesting me to return them or the featured title will automatically be sent to me. It is difficult to reach them by phone as well...wait time can be as long as ten minutes or more. DO NOT EVER SIGN UP FOR THIS! The prices are not that great and it is not worth the hassle.

Either Disney Movie Club, or one of their affiliates signed us up for a fraudulent account. We had to cancel our credit card and they removed the charges from our account. But D.M.C. didn't stop sending us bills and notices for many months (still coming as of today). The credit card company already notified them that it was fraud, but I guess they are ignoring it. In any case, it's very irritating and they should have just canceled the membership when they were told it was fraud by the credit card bank. And then they should be dealing with whoever supplied them with the bad application or whatever it was since there was obviously some sort of kick back involved with the scam.

I was just charged today with a charge of $25.90 because of this club. When I called and finally got to talk to someone they told me that the only way to cancel your account is to pay the full price of 75.00 or continue ordering 5 more movies within 2 years. After great debate on the phone with the customer service rep she finally told me that if you send back the initial 5 movies that were sent to you that once they recieve that product then your membership is cancelled and you recieve your money back. I was charged again because they apparently send you a movie every so often whether you want it or not and stick your card with a charge. This club is a huge scam and unless your a millionaire who wants to recieve disney movies then dont go anywhere near it on the web.

I recently checked my bank account and noticed that there was over $25 missing from my account. I was surprised to find out that it was Disney Movie Club considering I did not receive anything in the mail or to my email. When I called to complain that I wanted my money back the women said that it had already shipped (oh how convenient) and that she couldnt refund me my money but I could return it through the mail if I wanted a refund. Which prettymuch meant I would have to pay for shipping on something I didn't order in the first place.
I would have understood if I didnt reply to the message to bill me anyway (which is a ridiculous rule by the way) but I didn't receive any kind of notice so I believe I was charged without reason.

3 movies were sent to me without my consent. I mailed them back on nov 7, 2010 and they have no knowledge of the return. i have my receipt that it was mailed back to them. they charged my credit acc. for $40.39. what can i do to have this charge removed?

Disney sends a packet monthly with a "featured title" that the customer must decline in order for shipping and consequently billing to be avoided. However, it appears that in some instances, it is possible to decline a "featured title" and still receive it. Another little scam being pushed by Disney is that the "featured title" may not even fulfill the membership commitment. In our case, there is no way in the world my family would ever order 'The Prince of Persia' however, as I type this, Disney is sending that title along with another that was a "featured title" that I'm positive was declined. They've billed my card, the money is no longer mine it has become theirs and I have to wait until I get the DVDs, return them, and hope their customer service department feels charitable enough to credit the money back to my card. I've read other complaints and believe they are going to "credit my account" which I've informed them better be canceled or I'm running to the Ohio Attorney General. If you are considering membership in the Disney Movie Club - DON'T DO IT. THROW THEIR PROPAGANDA MATERIALS IN THE TRASH IMMEDIATELY! It looks good on the surface, but the plan absolutely SUCKS! And it is nearly impossible to get someone on the phone to deal with their screw-ups. Also, their computer system and their employees are flawless because I was told that I never declined those titles when I KNOW that I did. DO NOT FALL FOR THIS SCAM. They will take your money and you'll play hell getting it back.

I put a note in my last payment and told them that I did not want anymore but they sent one anyway. I am going to keep this one but no more. Acc#3847147

I regret becoming a member of disney movie club.com I just want to purchase the remaining movies to complete my obligation and cancel my membership. First off, there is never any movies available to purchase for $19.95. Everything is a lower price or higher, that's the first misconception. The second thing is there is n o contact number on the website. The third thing is, I just purchased 4 movies strictly to complete my obligation and then cancel my membership (Mind you, each movie costed $19.98 and one was $39.99), but upon looking at my obligation page, it still shows that I am obligated to purchase 4 movies. What is blank blank is going on. I thought disney was a repretable organization. I hope the consumer affairs department does something about this, force them to establish a contact number on the website and have employees manning the phones. Also, they are misrepresenting membership obligations to the public. It's all a big scam and they know it. The wording is misleading. As soon as I can reach any one at "disney movie club" 'm canceling my membership asap! I have enough problems with the economy the way it is right now. The last organization I ever thought i'd have to worry about was disney. Like they say, don't trust anyone, no matter how squeaky clean they may appear on the outside. Do your homework. Anyhow, I got some numbers from this site which i'm going to try. 800/362-4587 for those with member numbers and 920/521-4015 for others.