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Disney Movie Club complaints 118

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2:01 pm EST
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Disney Movie Club featured title

Even though I declined the featured title I was still charged for it, causing my credit card to be overcharged. When I contacted them they said it was to late for them to cancel, but they were still able to include a return envelope.

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mcbeevee
Bladenboro, US
Jul 11, 2013 10:40 am EDT

I very nearly ended up in the same position. I am always careful to go online and decline titles as soon as I get the monthly packet in the snail mail. This morning I received a notice by email that my credit card was declined for my latest purchase. WHAT? I hadn't ordered anything and had the confirmation email proving that I had declined the feature title. Luckily, a few weeks ago, I had a problem with another company that I had signed up for a free trial with. They charged my card after I cancelled during the free trial period so I notified the bank and that card was cancelled and I was issued a new card. That was the card that Disney Movie Club had on file so when they tried to charge my card, it was declined. Now that I see that they can't be trusted they will not be getting my new card number.

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5:39 am EDT
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Disney Movie Club what should I do?

I have ordered DVDs from it once, but later, there were constant charges about $28~30 on me credit card record each month! what should i do to stop it?

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Update by peguitar
Sep 29, 2011 5:39 am EDT

it is happening the same thing on me, too!

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Jessica Acreman
Jessica Acreman
Cleveland, US
Jan 04, 2014 6:30 pm EST
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But what if your personal info stolen and you didn't up it

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shyfulg82
Long Beach, US
May 09, 2013 9:07 pm EDT
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If your subscription to Disney Movie Club payment made electricity with a Vista, MasterCard, or Any Credit Card that your a personal holder of... Then you should be glad to know that your a VIP membership of Disney Movie Club read the fine lil print before signing up or adding a personal credit card card as a choice of payment. As a VIP MEMBER your are agreeing to whats in the fine print typed below sometimes it indicates an (*) or (++) before something typed as must read, IMPORTANT to know the fine printed facts.. . So You Agreed to the terms of Disney's Movie Club VIP which is 2yrs agreement contracted to pay for the full purchase(s) of regular regular movie(s) price thats not at club member ship price its at a rate price of any where from$19.99 to $29.99 plus all sales tax, shipping, state taxes sometimes including other state taxes due to where or from the shipment of product ship thru state to states. Beware that the price of product could change without notice of before hand, anything including price or product of 1st choice or 2nd is subject to change with/ or without correct notice if person tilted to membership does not contact in writing or by phone, web in the due date thats given with the respond back title feature choice by the date on the bill payment returned card, which also indicates if any changes to mailing address or payment methods send back before the date that indicates mail back before the expired due date or no action is required on Disney's sales policy right to service or refuse any unwanted service(s), so necessary they don't have to change any information if its mailed after the due date, they still have the right to bill whats in title as a payment towards a product or an any consumers/guests unable to meet there standards of the Contract!

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galathonredd
Bremerton, US
Sep 29, 2011 5:59 am EDT
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We didn't have any trouble ending our participation in the club; standard CD club stuff applies, they try to sneak themselves in on the bills, but really aren't a scam and are easy to get out of.

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12:04 am EDT
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Disney Movie Club disney movie club

Ok. So I need to cancel my member ship because I am under 18. My mom has been getting very mad. We haven't bought anything for the commitment thing. And yet we don't want to buy anymore. So please just cancel my account.

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DMC Member Advoce
Neenah, US
Aug 30, 2011 5:25 pm EDT
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FoReal352,
Give me a call, I can help! [protected].
Priscilla, Member Advocate
Disney Movie Club

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11:24 am EDT

Disney Movie Club either disney movie club, or one of their affiliates signed us up for a fraudulent account

Either Disney Movie Club, or one of their affiliates signed us up for a fraudulent account. We had to cancel our credit card and they removed the charges from our account. But D.M.C. didn’t stop sending us bills and notices for many months (still coming as of today). The credit card company already notified them that it was fraud, but I guess they are ignoring it. In any case, it’s very irritating and they should have just canceled the membership when they were told it was fraud by the credit card bank. And then they should be dealing with whoever supplied them with the bad application or whatever it was since there was obviously some sort of kick back involved with the scam.

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DMC Member Advoce
Neenah, US
Aug 15, 2011 2:48 pm EDT
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Torma,
I am here to help you! Please contact me directly so I can be sure this is resolved for you. My direct line is [protected] or by email at memberadvocate@movieclubinfo.com. I look forward to hearing from you!
Priscilla
Member Advocate
Disney Movie Club

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6:08 pm EDT
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Disney Movie Club attempts to decline monthly featured selection

I can't find the featured selection on the site, so I can decline it! Also, there have been other misleading things the "club" has done.

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DMC Member Advoce
Neenah, US
Aug 15, 2011 4:06 pm EDT
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LaceyAmanda,
I can certainly help you find the Featured Title on the Disney Movie Club website. It is always on the left hand side of your home page after you login. If you wish, we can walk through it over the phone. Give me a call at [protected]. I hope this helps!
Priscilla
Member Advocate
Disney Movie Club

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1:59 pm EDT
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Disney Movie Club wrongful billing

L'm wrongfully billed, l have receipts from payments since february - june2011. They are trying to bill me for dvds returned, dvds never received or ordered by me,

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Ryan1234
Innisfil, CA
Sep 08, 2014 2:40 pm EDT

We've had similar issues with them sending us movies billing our credit card and telling us if we don't want them its on us to return them. Imagine running a business like this; going in the middle of the night installing new windows in someone's house and then telling them if they don't want them the onus is on them to take them out and return them. In the end we kept the movie as we had to buy 1 more to fulfill our contract with them and I was tired of dealing with them, got some movie I don't think we've ever watched!

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DMC Member Advoce
Neenah, US
Jul 11, 2011 3:18 pm EDT
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Debra,
I located your account. Unfortunately, we did not receive any returns from you. What I have done for you is clear this balance for you. If you have further questions or concerns, please do not hesitate to contact me directly at memberadvocate@movieclubinfo.com or [protected]. Thank you!
Priscilla
Member Advocate
Disney Movie Club

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7:39 pm EDT

Disney Movie Club disappointed customer

I joined this club to obtain movies for my grandaughter. Placed first order in time for christmas - received nothing by jan. But they had cashed my check! Called them.. They sent my movies to someone else and had all my info incorrect! Finally got movies.. Then ordered more... This order they messed up also and then mailed me an over due notice! Finally ended my commitment, spoke to rep and told them how disappointed I was and to close out this account. I am still getting the "reply or it will be sent"! Fed up - rather go to walmart. Never again!

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DMC Member Advoce
Neenah, US
Jul 11, 2011 3:32 pm EDT
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MissElvira,
The Disney Movie Club is owed by the Walt Disney Company. If you have any questions or concerns, please let me know I would be happy to answer them! My Email address is memberadvocate@movieclubinfo.com and direct phone line is [protected]. Thank you!
Priscilla
Member Advocate
Disney Movie Club

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DMC Member Advoce
Neenah, US
Jul 11, 2011 3:30 pm EDT
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Droomer,
Please contact me directly, I can help! I am the Member Advocate for the Disney Movie Club. My Email address is memberadvocate@movieclubinfo.com and direct phone line is [protected]. I would like to discuss your experience and make sure everything is taken care of with your account. I look forward to hearing from you!
Priscilla
Member Advocate
Disney Movie Club

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MissElvira
Los Angeles, US
Jun 21, 2011 11:55 pm EDT
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Is this "club" actually ran or owned by Disney?

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5:41 pm EDT
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Disney Movie Club fraud

Well I can tell you that my experience with the Disney Movie Club has been just awful. First I ordered my free movies, paying for just shipping of course, at the prodding of my boyfriend because it seemed like a good idea at the time to include some kid friendly movies into our collection for when kids visit. Okay I thought to myself it couldn't hurt, I did the Columbia House Movie thing before and it was fine... oh I have never been so wrong in my life! If I had some sort of time altering apparatus, I would travel back through time to that fateful conversation over brunch with that evil little movie club flyer and have said no way and thrown it in the trash. Since I don't have such an apparatus, my nightmare has been as follows. I go online and order my "Free" movies using my Debit/Credit card, and that was my FIRST mistake. So now somewhere in the bowls of hell, or should I say the Disney Movie Club, is my banking information lying there waiting for them to use it at their leisure for whatever they seem to want to charge to it. I get my first shipment of movies, and am happy with the choices, then the nightmare on Cherry Street begins, which is the street on which I live. I get a colorful email from them stating that I had to respond to my featured selection or they would send them and bill me for it. Okay well I don't really want to pay $50.00 for Bambi and Pinocchio, so I respectfully decline. Oh no I didn't according to them because low and behold a few days later I get a little surprise on my bank statement with an unauthorized charge from the Disney Movie Club. Huh I thought that is weird I didn't order anything, so like a patient person I wait to see what it is that they are sending me because maybe my boyfriend ordered something. A few weeks later I get a package in the mail and my boyfriend asks me what I ordered from them, nothing I say I thought you did. I open the package, and there staring me in the face, yup you guessed it Bambi and Pinocchio, funny I distinctly remember telling them I didn't want those movies, yet here they are and I have paid for them, so I package them up and go to return them and realize that I have to PAY for shipping it back to them after I told them that I didn't want it? OMG what is up with that? So they sit on my kitchen Island neatly packaged with the return label taunting me... I am a busy person so they sit there and sit there and I think well hell I already paid for them and they will fulfill my membership quicker, I could save them and use them as stocking stuffer's for Christmas... So I keep them. Next email comes, respond or we will send you your featured selection of Tangled. Nope don't want that one either, I make my selection of NO and delete the email, a few days go by guess what another charge for $25.00 from you guess it the DMC, now at this point I am starting to get a wee bit frustrated with them and since I don't want to fall back into the "well I already paid for it trap and I don't want to pay to ship them back on my dime" trap again, so I call them in attempts to thwart their evil plan, I had come to the conclusion that was what it was, Maleficent herself was behind this, and next they were going to send me a poison apple. Customer service proceeds to tell me that they already printed a shipping label so they can't cancel it, well I didn't order it so you have to cancel it and besides I never authorized you to charge my bank card, after 15 minutes of getting no where I decide to use my law school education and the court room mode kicked in. I proceeded to tell Miss Customer service that her company has committed fraud by using a card that I only authorized for a ONE time charge without my permission, and yes I thought that one would shut her up and make her come to her senses and see that she could in fact stop a shipment that has not actually GONE anywhere yet, throw the stupid label away... Uh no not a chance, she says well in the fine print it says that we can, okay so I am as guilty as the next person I never read the fine print, I just assume that they will be a respectable company, I mean it's Disney for Christ's sakes right? So to cut this little story short I am still to this day battling the evil DMC with the "Featured Selection" as the starring evil villain. But all is not lost I have only two more movies to buy and I found a monkey wrench to throw into their little evil cog-works, I found where on the site where you can DELETE your account information, oh glorious day. So the latests thing I got in the mail from them after I responded that I didn't want my "Featured Selection" was a bill... huh imaging that, they sent a bill instead of a movie with a nice letter attached to it stating they could not obtain proper authorization for my credit card I provided. Well hello of course you can't because you never had proper authorization in the first place for anything other than the original order... duh. So I can now pick my OWN movies instead of their awful featured selections, and I can do so at my own leisure, or within the alloted time frame that I have to fulfill my membership, I think I will make them wait a good 6 months before they get another dime out of me. Keep sending the letters DMC, they make great birdcage liners :) Bottom line is DON'T join, unless of course you want and enjoy dealing with these kind of people.

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clkeeler
East Wenatchee, US
Mar 25, 2011 11:00 pm EDT

I have cancelled with Disney movie club several times...they keep sending movies and billing my credit card. I finally called my credit card company and put a "merchant block" on them. I hope this info helps anyone else having this same problem with this company. This is a complete FRAUD! Please warn others to avoid this scam.

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DMC Member Advoce
Neenah, US
May 09, 2011 3:15 pm EDT
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Rachpj,
I regret the bad feelings you have about your Disney Movie Club Membership. Give me a call or email me so I can look into your account. I would be happy to help you! memberadvocate@movieclubinfo.com [protected]
Priscilla
Member Advocate
Disney Movie Club

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DMC Member Advoce
Neenah, US
Apr 04, 2011 3:59 pm EDT
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clkeeler,
Please contact me directly so I may assist you with this. I am the Disney Movie Club Member Advocate. My direct email is memberadvocate@movieclubinfo.com or phone [protected]. I look forward to working with you towards a resolution. Thank you!
Priscilla
Member Advocate
Disney Movie Club

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hbgguy11
Harrisburg, US
Mar 27, 2011 3:03 pm EDT

You have to cancel the subscription for them to stop sending stuff and if i were you i would continue to check my online account 3 months after i cancelled the subscription to make sure it was cancelled. I used it and had no problems at all with it you just need to read the terms and do what it says to do, they are sneaky if you dont keep up with it but they send you emails and all that to help.

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4:03 am EDT
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Disney Movie Club fraudulant charge on cc

I received a fraudulent charge on my CC, never signed up for anything nor have I ever signed up for a club like this, I know how they work. I went through my Visa card fraud protection and they refunded the charge and I thought that I was finished with them but then I received another shipment. This time it had a 920 number that I could actually get a human on the other end. I am frustrated that they did not close the account when they should have and now I have more hassle to go through to close the account. I am wondering if anyone has started a class-action lawsuit for this? It seems like there should be one since there are no other avenues to help consumers and it is our word against theirs. Because many join without understanding the terms the real fraud cases get the same mistreatment. May have to move the family back to Finland if this is the kind of place America is becoming!

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DMC Member Advoce
Neenah, US
May 09, 2011 3:34 pm EDT
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Aaron,
Please contact me directly with more information, I can help you resolve this! memberadvocate@movieclubinfo.com
I look forward to hearing from you and assisting you.
Priscilla
Member Advocate
Disney Movie Club

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7:27 pm EDT
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Disney Movie Club not quite sure what to think

OMG- hillarious! Here is my exprience with the Disney movie club. Then you decide either way. I went online & ordered my 2 movies on April 6th. I was looking for an Easter present for my 6 year old daughter. Gave it plenty of time to be shipped by Easter-right? I ordeded Snow White and Alice in Wonderland- the total for the 2 movies + costs was $103.00. I thought well, that was pricey, so I checked again and the Alice in Wonderland was over $60.00 itself (because it was some sort of special edition). So, I thought, pricey, but... I'll pay it cause it will even out (5 free movies, right?) in the end. So I submitted payment, then the order was being processed, but it (the messgae after PAYMENT & DC # was already submitted) said that I could not pick the 5 free movies because an account was already in my name. Weird, I thought... I recieved a confirmation email, but then when I got my bank statement- I had used my debit card and no charge was on there-Disney movie club was not on there. Anyways, so I was under the impression that they dropped it or whatever and went on about my life. Then I got my child support put on the card last Tues. (April 19-)and I had desperately needed it cause I was broke- I had spent every dime BESIDES this 120.00 for csupport which was credited into my account cause I had just started a new job as a make-up artist ($67/hr)and am getting my first paycheck May 1st. Anywasy, I called and checked my account balance- and I had $120.00- csright/- So me and the kids pack up, go to the store, & spend about $100.00 on groceries, Easter baskets and presents, diapers, ect and when we go to check out the girl tells me (after waiting in a long line with a 6 yr old and a screaming 13 month old) my card was declined and the balance on my debit card was $16. and some change. Long story short- the Disnay movie club had FINALLY processed my order and took the 103.00 for the two movies and left me up **** creek. I almost cried- I was so embarassed and now was dead broke in a line with two little ones. I called customer service and they told me they could not cancel the order because there had already been a shipping label created and that there was NO OTHER ACCOUNT in my name- omfg. But they will ship the movies, cancel my account, and send me a label to return them as soon as I get them ( I'm sure if I don't... it'll be curtains-lol) and they have stopped the "hold" payment and the money should be on my card teh beginning of next week (April 25, 2011). Hopefully, this will all work out - they seem to be working with me, but NEVER, NEVER again will I be enticed by a "Disney Deal"-lol! All this drama for a cool Easter present ( she loves ALL Disney movies)- I'll never even get to give her-ha.Thanks!

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DMC Member Advoce
Neenah, US
May 09, 2011 3:42 pm EDT
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LexandJojosmommy,
Please contact me directly so I can help you resolve your concerns. My direct email address is memberadvocate@movieclubinfo.com. I look forward to hearing from you and helping!
Member Advocate
Disney Movie Club

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3:38 pm EDT
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Disney Movie Club unauthorized transactions

I have noticed three unauthorized transactions on my postepay visa electron card from dis*disney movie club us of which I do not know anything about. They started with a 0, 77 € charge in january. Then another 18 € unknown bill was charged in february and finally a 28 € one in march. Then I blocked the card.

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DMC Member Advoce
Neenah, US
Apr 19, 2011 3:05 pm EDT
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Massimiliano,
I would love to help you resolve this! Please contact me directly at memberadvocate@movieclubinfo.com with more information. I look forward to hearing from you soon!
Priscilla
Member Advocate
Disney Movie Club

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10:11 pm EST
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Disney Movie Club ships movies I didn't order!!!

Disney Movie Club emailed me today to confirm an order I never even placed! And it's for a movie I wouldn't order in 100 years! I've had trouble with them in the past, too, when they weren't counting my full-priced orders against my membership commitment. If I get this shipment canceled, I simply want to quit the club. I've read too many horror stories on this site to stay a member of DMC.

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DMC Member Advoce
Neenah, US
Mar 30, 2011 2:08 pm EDT
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Santofan,
I can help you with your concerns with the Disney Movie Club. Please contact me directly at memberadvocate@movieclubinfo.com. I look forward to hearing from you and resolving this. Thank you!
Priscilla
Member Advocate
Disney Movie Club

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chocolateluva
none, US
Feb 15, 2011 10:24 pm EST

I AGREE! THIS CLUB HAS JUST G2G!

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9:18 pm EST

Disney Movie Club accused me of not paying, well l did pay, and I have a receipt

Nco financial services - disney movie club has a bad acccountant, they are accusing me of not making a payment, we'll l got news for them, because l did make an early payment of twelve dollars on december 27, 2010. And yes l have a receipt of payment.

I think that was ignorant and uncalled for and l demand a apology from the manager of disney movie club, because l always make payments at the end of each month, also, l'm diabetic, meaning that most of my small pension goes to diabetic supplies, vitamins etc. Iappreciate no further harrasment from them, and l will make a another payment this week.

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DMC Member Advoce
Neenah, US
Mar 30, 2011 2:27 pm EDT
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I regret the unfortunate experience you had with the Disney Movie Club! I would like to fix this and make sure this does not happen again. Please contact me directly with information so I can work on your account personally. My direct email is memberadvocate@movieclubinfo.com and phone is [protected]. I look forward to working with you to resolve this.
Priscilla
Member Advocate
Disney Movie Club

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3:42 am EST
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Disney Movie Club did not order movies took money out of my account without my authorization

hi im from dallas tx i got into disney movie club cause it sounded good at the time. well i cant get of hold of any one they r shady taking a order i did not order did not give athorization for pissed on that. going to try to see if i can get my money back. scam scam do not get in this club scam from the word go soooooooooooooooo [pissed right now christy

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DMC Member Advoce
Neenah, US
Mar 30, 2011 3:51 pm EDT
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Please contact me directly for assistance, I can help you resolve your concerns. My direct email is memberadvocate@movieclubinfo.com and phone is [protected]. I look forward to working with you to find a resolution!
Priscilla
Member Advocate
Disney Movie Club

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deruco
springville, utah, US
Mar 13, 2011 5:56 am EDT

took money out of my acct without my authorization plz help

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4:59 pm EST
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Disney Movie Club pricing

The club seems like a good deal at the outset. If you do the math you're spending just a few dollars for five DVD's, which conceivably could cost you almost $100. The rub is that fulfilling your agreement to buy four more movies within two years does not come cheap. The only way those four DVD's count is if you pay $19.95 or $29.95 (for Blu-Ray) each, plus shipping. The club has sales, but the sale prices won't qualify your purchases toward your agreement. For instance, right now they have DVD's on sale for $19.17. Even the free shipping offers are maddening, because you can only get the discount for full-priced items, and yet everything is on sale so nothing really qualifies. I recently bought "Beauty and the Beast" on Blu-Ray from Amazon for $15 and got free shipping because my order totalled $25. In order for that purchase to count as part of my agreement with Disney Movie Club, I would have had to pay twice as much plus shpping fees. If I bought 9 DVD's from Amazon for $15 each I would pay $135. Four Blu-Ray's would cost about the same from the club if you add shipping. To me, it's a lot easier to buy from another store as opposed to worrying about the contract.

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Update by timtex1
Jan 26, 2011 4:36 pm EST

Another thing to watch for is that you must respond to your featured selection every four weeks, or they'll send it automatically. The problem I'm having right now is that I declined the featured selection, but they were having a "special offer" promotion as well, and I didn't realize I had to decline this offer seperately. So they charged my credit card for that, and it's on its way. (The movie is a 2-disc edition of Nick Cage's "Sorcerer's Apprentice"-- hardly something I want to pay $35 for.) I'll be sending it back, but I have to pay postage. My plan right now is to fulfill my purchase agreement ASAP and cancel the membership. This kind of scheme has been around for a long time, and I can't believe I fell for it.

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DMC Member Advoce
Neenah, US
Jul 11, 2011 3:38 pm EDT
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If you have a question or concern on how the Disney Movie Club pricing works; the commitment or any part of your Membership, please give me a call or email me. I would be happy to answer any question you may have. My email is memberadvocate@movieclubinfo.com and my direct phone line is [protected]. I am here to help!
Priscilla
Member Advocate
Disney Movie Club

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Member No: 4804989 I joined the Disney Movie Club about 2 months ago when I saw an ad for special Disney movie prices. Naturally, after determining it was an official Disney site I joined and paid the price for the introductory movies. With the holidays and travel I neglected to check my email (I rarely check my email anyway) and didn't think anything else...

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Disney Movie Club unwanted movies

If you want to speak to someone at the Disney Movie Club call [protected]. Apparently you have to use the number for rotary phone users to actually speak to someone. I just found out that they are sending me a movie that I know that I declined. After not getting anyone at the number on the website [protected]), I figured out that I needed to try the number that they give for rotary phone users. You notice that this is not a toll free call. Anyway, I did get to speak to someone. Now I will have to send the unwanted movie back, and be charged for the S&H, but I will have this account closed. My advice, don't join the club. I have found the movies for less in the stores.

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DMC Member Advoce
Neenah, US
Apr 04, 2011 3:49 pm EDT
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If you have questions or concerns about the Disney Movie Club, please contact the Member Advocate at memberadvocate@movieclubinfo.com or [protected]. Thank you!
Priscilla
Member Advocate
Disney Movie Club

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3:43 pm EST
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Disney Movie Club can't cancel easily

This is a wonderful company and we love their movies but their allowed marketing tactics are NOT acceptable. We've been VIP members of the Disney Movie Club for some time. When we started, we received about 1 offer or feature movie of the month. With the holidays approaching we've noticed that we now get a new "Special Offer" almost every other week. One such mailer did not come on time and I was automatically billed this month for a blue-ray title just a week after its notice coming in the mail. I always have the option of returning a title at my cost and waiting for my account to be refunded but the frequency of titles being sent is bothersome at best and is disruptive to our checking account. I've looked at automatically canceling my account but this is not permitted on the web site. They insist you call during business hours to deal with a person on the phone. I want to note that finding this phone number takes a lot of effort to find. Cancelation of an account in good standing is not even in the FAQ or search database on the site. My suspicion is that I will be solicited to and given a polite and passively aggressive "don't go offer" on the phone by a well trained service rep. It's just not worth it any longer. The titles we see being sent to us are not even in our preferred settings or profile. This smells of corporate greed. My account is paid in full and has been in good standing for some time but as I try to perform an amicable and positive discontinuation of services I can not and now I've grown altogether bitter with the Movie Club and how it operates. Disney is a wonderful company and I will continue to welcome their movies and products into my home but it MUST BE ON MY TERMS. ENOUGH MARKETING GREED. I'm frankly surprised this has not warranted a consumer law suite at this point.

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DMC Member Advoce
Neenah, US
Mar 30, 2011 4:06 pm EDT
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If you have a concern with the Disney Movie Club, please let me help! Email me directly at memberadvocate@movieclubinfo.com or call at [protected] and I'l be happy to help you resolve any issue you may have with your account. Thank you!
Priscilla
Member Advocate
Disney Movie Club

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chocolateluva
none, US
Feb 15, 2011 10:25 pm EST

OH. TRUST ME. IT PROBABLY HAS.

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7:37 am EST
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Disney Movie Club non recieved movies and charged for

i never recieved my movie package of toy story and i recieved the email where it states it was sent out nov.19th, 2010. so i want to know what happened to my movie package that has been paid for and i should be refunded the $38.00 i was charged for i never recieved the movie package. my account number is 4703589. can you pleases help me or whats going to be done ? hope to hear from you soon.. tina perez.

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DMC Member Advoce
Neenah, US
Apr 04, 2011 3:39 pm EDT
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If you have questions or concerns about the Disney Movie Club, please contact the Member Advocate at memberadvocate@movieclubinfo.com or [protected]. Thank you!
Priscilla
Member Advocate
Disney Movie Club

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8:30 pm EST
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Disney Movie Club can't cancel membership

I fulfilled my purchase agreement on this account. I then requested three times through their website, and direct email, to cancel this. Three months ago, they told me they cancelled it, but now I am receiving cards in the mail again requesting me to return them or the featured title will automatically be sent to me. It is difficult to reach them by phone as well...wait time can be as long as ten minutes or more. DO NOT EVER SIGN UP FOR THIS! The prices are not that great and it is not worth the hassle.

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Marion Hiebert
Yakima, US
Feb 16, 2011 6:37 pm EST
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I've been trying to cancel my membership.I received a letter thar it was canceled.Why am I receiving the cards? Do I have to send them back? Please do not sena any more movies if I dont send the card back

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Marion Hiebert
Yakima, US
Feb 16, 2011 6:34 pm EST
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I've been wanting to cancel my membership. I've fullfilled my obligation I received a letter that it was canceled, I'm still receiving the card to order more movies.Do I still have to return the card? Please dont send any more movies that I have to return

About Disney Movie Club

Disney Movie Club is a subscription-based service that allows members to build their own collection of Disney movies and merchandise. The club offers a wide range of Disney movies, including classics, new releases, and exclusive titles that are not available anywhere else. Members can choose from a variety of formats, including DVD, Blu-ray, and digital downloads.

One of the main benefits of joining Disney Movie Club is the ability to purchase movies at a discounted price. Members can choose from a variety of membership plans, each of which offers different discounts and benefits. For example, members can purchase their first four movies for just $1 each, and then receive additional movies at a discounted price. Members also receive free shipping on all orders, which can save them a significant amount of money over time.

In addition to discounted movies, Disney Movie Club also offers a variety of exclusive merchandise and collectibles. Members can purchase items such as limited edition pins, t-shirts, and other Disney-themed items that are not available anywhere else. These items are often highly sought after by collectors and can be a great way to show off your love for Disney.

Another benefit of joining Disney Movie Club is the ability to earn rewards points. Members earn points for every purchase they make, which can be redeemed for free movies, merchandise, and other rewards. This can be a great way to save even more money on your Disney purchases over time.

Overall, Disney Movie Club is a great option for anyone who loves Disney movies and merchandise. With a wide selection of titles, discounted prices, and exclusive merchandise, it's a great way to build your own collection and show off your love for all things Disney.

Disney Movie Club Customer Reviews Overview

Disney Movie Club is a popular subscription service that offers a wide range of Disney movies and merchandise to its members. The service has received overwhelmingly positive reviews from customers who appreciate the convenience and value it provides.

One of the biggest advantages of Disney Movie Club is its extensive selection of movies. Members can choose from a vast library of classic and contemporary Disney films, as well as Pixar, Marvel, and Star Wars titles. The service also offers exclusive merchandise and collectibles that are not available elsewhere.

Another major benefit of Disney Movie Club is its pricing. Members can purchase movies at discounted prices, and the more they buy, the more they save. The service also offers special promotions and deals throughout the year, making it an affordable way to build a Disney movie collection.

Customers have also praised Disney Movie Club for its customer service. The company is known for its responsive and helpful support team, who are available to assist with any questions or concerns. Members can easily manage their accounts online, and the service offers flexible options for pausing or canceling subscriptions.

Overall, Disney Movie Club is a highly recommended service for Disney fans and movie lovers alike. With its extensive selection, affordable pricing, and excellent customer service, it's no wonder that so many customers have given it glowing reviews.
How to file a complaint about Disney Movie Club?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials. If not, create a new account on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Disney Movie Club in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Disney Movie Club. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Disney Movie Club.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions:
- After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

This guide aims to assist you in effectively filing a complaint or review about Disney Movie Club on ComplaintsBoard.com.

Overview of Disney Movie Club complaint handling

Disney Movie Club reviews first appeared on Complaints Board on Nov 16, 2006. The latest review Avoid Falling for the Disney Movie Club Intro Deals was posted on Mar 31, 2024. The latest complaint I have been charged for months and i never signed up i want my money back this is messed up was resolved on Jun 26, 2022. Disney Movie Club has an average consumer rating of 3 stars from 131 reviews. Disney Movie Club has resolved 47 complaints.
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  1. Disney Movie Club contacts

  2. Disney Movie Club phone numbers
    +1 (888) 257-9100
    +1 (888) 257-9100
    Click up if you have successfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number 0 0 users reported that they have successfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number Click up if you have UNsuccessfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number 0 0 users reported that they have UNsuccessfully reached Disney Movie Club by calling +1 (888) 257-9100 phone number
    +1 (800) 723-4763
    +1 (800) 723-4763
    Click up if you have successfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number 0 0 users reported that they have successfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number Click up if you have UNsuccessfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number 0 0 users reported that they have UNsuccessfully reached Disney Movie Club by calling +1 (800) 723-4763 phone number
  3. Disney Movie Club emails
  4. Disney Movie Club headquarters
    P.O. Box 738, Neenah, 54957-0738, United States
  5. Disney Movie Club social media
Disney Movie Club Category
Disney Movie Club is related to the DVD Order and Rentals category.

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