Complaint Rating:

Company information:
Lens.com
United States
lens.com

Do not buy from this company. They are dishonest and sleazy. They add a service charge in addition to shipping charges. It's ok for them to do this but the problem is you do not realize they are doing it. The service charge simply appears in the total. So for example, you buy two boxes of contacts at $25 each. You would expect the total to be $50 but it's not. Instead it's 6.5% higher. You may not realize this when placing the order and they don't tell you. They advertise low prices but then deceptively add on this 6.5% surcharge to unsuspecting customers. They have refused to change this deceptive practice and I'm surprised the State Attorney Generals have not caught on to this. I live in NH and have written to mine. Hope if you had a similar experience in your state you do the same.