Complaint Rating:

Dear DHL Management,


Awhile ago I needed to sent a package containing an ID document to the USA.

Upon refering to DHL Office in Tehran I was surprised to learn these 2 facts.

According to the DHL representative it would take 8-9 days for the package

to reach it's destination. Secondly, DHL office told me that they would not give

me a recipt for my mail in case it got lost because of it being an ID document .

They claim that they have no control over the US service and they might

confiscate the mail. If DHL HAS NO CONTROL OVER THE US service they'd

better not accept the mail. Besides, 8-9 days seems outrageous. For DHL

TO VERIFY MY CLAIM THEY CAN EASILY SENT SOME UNKNOWN CUSTOMER TO

ATTEND THE SAME SITUATION. It takes a normal air mail 8-9 days to reach US

from Iran. By the way I used DHL to sent my mail to US via Tuky and it arrived

in 2 days. I believe that DHL in Iran is not being supervised efficiently and they

can commit any kind of rip off as they wish.