Complaint Rating:

Company information:
DIRECT TV - DIRECT STAT
Pennsylvania
United States

Please be advised that Direct TV outsources its installacion / technician jobs to a company called DIRECT STAT (888-230-5144). A technician from this company has been out several times since we ordered the service a week ago. He has drilled inexplicable holes into our floors and walls, caused our garage door not to open due to cables placed above it can wanted to drill 8 more holes into our walls as a "TEST". When we refused, he made us speak with a Supervisor called "JAMES WRIGHT". He asked me for my name. When I said it was CRUZ, he responded with disgust and animosity towards me and proceded to making and incinuating very offensive, derogatory comments towards the "type of people that we are". I called DIRECT TV and unfortunately there is NOTHING that they can do since this individual does not work for them, but for the subcontracting company. I have never felt so belittled, humiliated, and intimidated in my life. I am losing sleep over knowing that these men now know where I live and have a lot of my personal information.