DirecTV review: directv sucks 820

Renewed expired contract in October 2012. Stated I would pay $35/month for a year and able to record up to 5 shows, as well as access places online from my television. I have paid $70/month since then and only able to record 1 show.
Complaints with AT&T have gotten my telephone and internet services disconnected in February 2013 in error, 8 days later recovered.
Made three $75 payments online in March 2013 and all three were returned not because of insufficient funds but because I have a credit balance.
In April 8, 2013 went to an AT&T store in effort to resolve this issue and was informed a DirecTV representative would call me within 48-72 hours. They never did.
Now I have a credit with AT&T but no DirecTV service.
DirecTV will not connect me to anyone to correct this error until a phenomenal 2 month payment is made and will not collect any of the AT&T credit and claim I am no longer bundled because of an AT&T error.

I am writing this to let future, potential customers be warned of a very questionable and unethical business practice forced on their customers by DIRECTV. They will send out a subcontractor who will do the installation, but they will wear a DIRECTV shirt. Do not let them install anything in your home until you ask them if they will require additional money (they will ask for a check and usually charge you at least $98 for their services). DIRECTV will not work with you on this matter and will tell you the only part of the 'free installation' is the standard installation which means hooking the satellite to any existing equipment outside your home. We had three existing lines and yet he still insisted he had to charge us for two though to our knowledge we can only see the work done on one. He also damaged our landscaping (and made no apology, did not offer compensation for the damage and made no effort to clean up after himself). DIRECTV's response to this is arrogant in its apathy. We are contacting an attorney and an investigative reporter as it seems we have met with others who have been essentially caught in the same situation. It also happened at a job site for a restaurant my husband was building...DIRECTV installers came out and asked him to cut them a check for (SURPRISE!) $98 before they could do the work. We will also be contacting the IRS in regard to the one that insisted we issue a check to him in his name.

I have no clue where directv gets off saying their number one in customer service. I've had nothing but trouble.First, their service is a joke.Every time I've had a problem(and there have been many) I can't get in touch with anyone.I have gone through 9 dvr boxes and 12 remotes.They even sent me a brand new Dvr box that didn't work at all.They have even put charges on my bill that weren't even mine and then argue with me, even though they have my account pulled up on the computer and could see i didn't owe that charge. They claim that even though they made the mistake you are still responsible to pay it.

We have two complaints withDirecTV. One they charged our credit card account with an early cancellation fee without prior notification. (We realize now after reading the fine print they can do this.) Our other complaint is their lack of customer service. We had been statisfied customers for 7 years and have always paid our bills on time. The problem came when we sold our home. For two months we rented and the rental had cable. When we bought our new home, we signed up again for DirecTV. After a few months, we received notice that our credit card had been charged an early cancellation fee for our old service. After talking and writing to them, it was apparent that it didn't matter that we had again subscribed, they still charged us a fee for when we moved. Lack of customer service seems to be a real issue with this company.

I am just stating what happened don't expect anything to be done just want other persons to know what happened I had direct for nearly 10 years no problems no major problem's well I got to the point I cannot handle the bill I called them I had paid them on time for the last 10 years they agreed on that to lower the amount to $82 instead of the $154 for a years she said the firs month would be a lower amount then the 82 a months would kick in well we got the bill on line of $64 which I paid and the next month it flipped back to the $154 I emailed the manger talked to someone of phone that said no that arragemnt cannot go into affect that i got the discounts then I have to pay what I did not pay that is not what was told to me and that is not what the website said he told me he could honor the agreement first I had the pay the intire months due that is not what was agreeed I cancelled I was at the point my contract has ended and I was doing it month to month they threated to take it out of my account I lucky changed my debits cars and they could not get the momines they billed me a finial bill of $42 which I do not think I owe they have turned it into the credit bureur I don't think I am at fault they did not honor their agreement and since they say at every call it is being recorded that should have been they checking that out to find out that agreement had been made this was the second thing when I had my son move in I had a schedule for them to come in and put the service in the back for him and then I called to have a upgrade on the box for us well no one showed up I called and they said they thought it was a double and the ordered was cancelled well no one called me to make sure it took 2 weeks to finally get to come of something that was their mistake that should have been taked care of I got not call saying it was cancelled they just decided whitout calling me to virefly that they was going to cancels and when they did come had to schedule two trips they only had the connection order not the upgrade so I had to schedule another trips which I did not appreciate at the time I was working and could only do this on sat it took around a month to get them to come out if everything is recorded why did they not go to those recordings and see that was scheduled after 10 years with out majors problems to have this just stupid I called charted and got cable in 3 rooms plus Internet and phone and more channels for the same price I was paying for just the cable I would like to the point I do not owe the 42 and it should come off my credit report and the fact if I had not changed my banking information they would have tired to collect that is stealing which I informed they did not have my permission's to take any out they came back with if the bill is not paid they go with the card on file that is not right taking someone momies without their permission I as I said had to change my banking information but the part that gets me they did not honor their agreement and I do not reccomnd anyone choice to be a constumer of directv worst conster service

We signed up for the Verizon/directv triple play. It was a nightmare! The Directv technicain would not install the dish on my roof becuase he said it would then leak. He charged $80.00 to install a dish in my backyard...made out to him! He also did not have a DVR receiver with him and said I he would have to drill holes in my walls to install it. he had the more expensive HD recevier in his hand. When I called to cancel the service - within 48 hours - a supervisor named Anthony said he'd send me a $400.00 bill for early cancellation stating that the terms were 24 hours for cancellation. (not true!) He hung up on me when I asked to speak to his supervisor, after stating that he did not have a boss. Verizon also had its play in this mess. They could not offer the services they promised - it was a bait and switch. Verizon also did not pay Directv as they had promised. That will be my next complaint.

I would not recommend Directv to ANYONE! They can't get anything right with there billing. They have done nothing but given me the runaround when it comes to discounts I'm supposed to receive. I call they say they'll take care of it and yet don't. One person says one thing, the next person says another. THEY ARE HORRIBLE. I have had to call EVERY MONTH I've had them in order to get my credits and get my bill right! WHAT A JOKE AND WASTE OF TIME. I went with them because they are cheaper yet SO NOT worth the time and aggravation. ALSO when you call to sign up you have to jump through 50 hoops to get anything done. I was on the phone for 2 hours. UGH! SO NO TO DIRECTV!

First of all they never honor the rewards deal. Customer service is very bad and they just lie to you to get off the phone. i am stuck in a 2yr agreement In june I will be at one year so I will bite the bullet and pay the 216.00 early termination fee. to get rid of the 100.00 monthly bill for very basic cable. Only positive about direct tv the picture quality is the best but that is not worth the$$$ and stress that you will have with this company.

We had a DirecTV dish installed in July and it was problem free until late October (after the 90 day warranty expired.) We called DirecTV and had a technician out to fix the problem, which he did. The tech said the problem was due to faulty installation-one of the support posts came out of true because it was installed backwards. The cold weather and rain in Wisconsin caused the metal to contract and shift slightly. The repair technician said that if it was installed correctly, this would not have happened. When I called customer service, they basically said it was past the 90 day warranty and I signed off on the installation, relieving them of any responsibility for the installation. So basically, because a DirecTV technician initially installed it incorrectly (and how would I know it wouldn't stand up to 30 degree weather--the connection worked, so I assumed it was installed correctly) I must pay to have his shoddy work repaired. If I was knowledgeable about satellite dish installation, I may have caught the mistake. Alas, I am not. I would have had no problem paying the repair bill if it was due to a storm or animal causing the problem, but it was a DirecTV installer that was the problem! How am I to know that the repair was done correctly? Will that repair present problems in the summer and cause another $50 tech visit? Is this the type of 'customer service' I am to expect from DirecTV? When I called, I was basically told, in other words, I'm out of luck but I could purchase the monthly service protection to protect against future problems. I'm only 4 and a half months into a two year agreement. It's starting to make me miss Charter Communications--they had high prices but at least were problem free for the 14 years we had them. Is there nothing that can be done to fix this problem?

I've had Directv before it was called Directv. I was one of the first 500 people to ordered the satalite system.
I quite Directv for two months and return with them...I made a call to Directv due to a monitor going out.
Directv wanted to charge me a service charge, also informed me i owned 2 monitors. This is new information to me and
of course the broken one is one I own. I reduced my bill from $89.00 to $39.00 a month. The movie channels suck
they show the same movie over and over...My next move is to drop them completly...

i have only had directv since nov 24 2012 and have been having problems ever since. i have been lied to on many occasions and have been told that they are working on the issue but how long do i have to wait. this is ridiculous. no one should have to put up with this and still pay for the service. this company does not care about their customers as long as they are being paid.

STAY AWAY FROM DirecTV...

To any Citizen out there:

I have been a loyal DirecTV customer for 12 months – no late payments. I received my bill and I needed answers on why my bill was $84.98 which was higher than the previous month of $59.99, without any prior notice or any changes in my service. I called Customer Service for inquiries and I was rudely hung up on after waiting for more than 30 minutes. I called again and the same thing happened again and again and again... To my surprise, my service was disconnected the following day.

I DID NOT AUTHORIZE any one to go ahead and disconnect my service. I told whoever was at the other end (she gave me the following credentials: Name: Heather, ID: U2795 – She refuses to give me her full name because she knew she was not Professional and Courteous at all), NOT TO DISCONNECT MY SERVICE until I knew what was going on.

I signed up for a 1 year promo contract and now DirecTV is stating that I was in a 2 years contract therefore, my credit card was charged $137.00 for early termination... DIRECTV is out there to RIP YOU OFF...

I have had nothing but problems with getting my direct tv rebate. Within 48 hours of getting my services I went on line and did the things I had to do to get the $21. rebate. The next month I got my bill and it did not show the rebate. I was told that it would be taken care of. I assumed they ment every month. The following month I got another bill and it had a late charge on it and did not have the rebate. I don't understand if they did not receive the original rebate request on line how where they able to contact me via my e mail? This time I spoke with Direct 8/3 I was told I would get the credit rebate but it would take some time. I told Direct that they charged me for the pay channels and I did not want them. She connected me to another rep. and he took the movie channels off. About two days later on 8/5 I spoke with another rep. about the the bill and rebate. I paid what I was told I owed $77.31. On 8/15 I get another call saying that they are not going to accept the rebate at all and I will have to pay full price for the year. This is truely deceptive business.

My area trees have grown to interfere with my signal. I called DTV to come out, was charged $49.95 and then had to wait 2 weeks for a service person to come to my home. He found a new location but needed a pole to mount the satellite and his supervisor told him they would have a supervisor come out. I was told they would contact me the next day.

After 7 days I called and they said it would be 2 more weeks. Today, 2 days before the second scheduled appointment, they called and told me they had rescheduled my appointment to 1 day early. I was unable to be home and when I asked for their original appointment time, they said the next appointment would be in 4 weeks...

After insisting several times that I be transferred to a supervisor, I was put on hold for 20+ minutes and then when the person I was talking with came back on the phone, I was told they would make the initial appointment. Stay tuned...

Just an FYI, Direct TV will get you on thier service and then they will keep raising your fee's, i called 6 months into the plan and dropped services. Well every month it has gone up since the 6 month mark, so today i cancelled and they tell me I have to pay another $280 to cancell...trust me...never sign with Direct TV no way is it worth $1 a month much less the $100 plus they charge me a month and I haven't been a customer a year...oh also that is basic tv...no movie channels, etc.

I've been a Direct TV customer for 10 years and our box died. The CSR was courteous and helpful as we went through the troubleshooting steps..."yes, it's plugged in..." etc... After the determination that the box was indeed "dead" he said they would Fed-Ex out a new one for only $20 shipping! What?! Their box, their service...and I have to pay shipping?! I was offered 3 months of Showtime for "free" to compensate. I refused that and suggested that I would pursue other avenues and the CSR didn't seem bothered at all to lose a long-time customer over $20. Unbelievable!

We recently were informed by DIRECTV that the receivers that we bought in 1998 would no longer be able to access their system and we would need to update our equipment. When got our bill there were all kinds of additions and subtractions on it, but the gist of it was that our bill went up $12. Part of this was a charge for sports channels. We are probably one of the few people in the USA that don't watch sports. My husband called and was told that we are now subsidizing those people that want to watch sports.
Now I have troubles with the screen blacking out and on top of it all, my fairly new remote doesn't work with the new receivers. AMAZING!

last year aprox.OCT.31. I call directv and explained to them that i would be moving to an apartment where i could not have directv. i needed to know how to return their equiptment to them and pay what was owed up to the date last service usage . I was told to me that i was tied to a contract and they would not pick up their equiptment neither could i return it to them. on sept 14 2010 my bank call and told me their was some unusual activity on my account thay wanted to make me aware of thats when i found out that directv had taken 618.38 from my account without any agreement from me nor reason to do so. I call them to get some explaination as to why this happen and i was told that the people i spoke to in 2009 oct. didn't give me the right information and then was given the right information and how to return their equiptment and get refunded. I packed the equiptment returned it on the 14 of sept. according to the information giving to me by the person i spoke to chris who identified himself a mamager. He promise me that i would receive a full refund because of the situation and cercumstances involving my account. I call this morning sept.20 2010 and got a whole different story . I am requesting a real phone number for diretv corperate office if their anyone one out there thats employed with directv or have vested interest in this company, i would very much like the corperate office as i was denied this number upon requesting it.

I have had direcTV for more the 4 years and have had a channel in my package since day one. Today, again we didn't receive the channel. Called direcTV and talked to tech support (what a joke). They kept telling me that fox sports cincinnati wasn't in my package. It is on there listing for my package, on their website. They told me I had to upgrade my package to get it. NOPE. I told him I wanted to talk to their supervisor. They told me to upgrade and they would give me the sports package free for 3 months. NOPE. I told him to look on your website it is on it for my package. Choice extra. I got hung up on by a supervisor. After that my channel came on. Called them back and told them if that is want you call customer service, I will take my business somewhere else. I am now looking for another provider. SHAME ON YOU DIRECTV FOR TRYING TO CHEAT ME OUT OF WHAT I AM PAYING FOR ALREADY! Don't trust directv for anything.

I recently received my monthly bill which is usually around $79.00. To my surprise it was for $245.00.
There were charges for movies dating from 10/14/05 to 12/17/06. We have always had to call to order a movie and the charges have always appeared on our following bill and they have ALWAYS been paid. They are just now sending me these charges from 6 years ago? This is riduculous! I've been a faithful customer since 1996 or 1997 and have ALWAYS paid my bill.

Been DirecTV subscribers for six years. Last year our HD DVD receiver began to malfunction. Tried many fixes and software upgrades provided by DirecTV but nothing worked. We kept asking for replacement equipment and were told that it's only available to new subscribers. Finally the receiver quit working and we canceled our service. After paying almost $100/month for six years, for crappy programming and equipment, we received a bill for $135 for the broken receiver. We will NEVER use DirecTV EVER. Customer service is non-existent.

For many years, we would lose our satellite service during the spring, summer and fall months, but would pay our $131 per month to them. We finally cancelled and turned in our key cards. They supposedly found a porn movie rental on the card from 6 years ago and billed us for it. We never ordered such a thing and I told them I wanted the bill removed. They refused. They then turned around and billed my credit card account without notification or permission. Lousy service and even worse customer service. They should have billed us 6 years ago so I could have dealt with it then. After all the money I paid them without service, they should have taken this small amount off the account. Don't use them -- awful service, awful customer service.

Been a customer for over 4 or 5 years, but somehow a contract was renewed in Feb of 2010. I went through a divorce in late 2010 which forced me to sell my home and move so I moved in with my son and moved the service with me. I then bought a house, (living with my son was temporary) and never thought much about it since there was a dish on the house. But it was a DISH network dish pointed in a different direction so DirecTV could not get a signal. The only way they could would be to put the dish in my front yard next to the street which is unacceptable. Even though I was a customer for so long and there's only a few months left on the contract and they cannot get a signal at my current location, they insist on charging me $120 to cancel the service. This just isn't right.

The people at direct TV are horrible, sneaky crooks. First, let’s start with installation. I was at work so I had my sister stay and wait. The guy could not find my apartment building and called my sister and barked at her about this. She had me call him and give directions, and he still could not figure it out. He finally got there and yelled at me for not giving him the name of my complex. Like I said, my sister was there for the installation so I do not know much about that. I checked my bill that day and signed up for auto pay because I never remember to pay bills. The first bill was painless, not the price they promised, but I figured that much due to start up fees and the like. Now, I signed up for a promotion where I could get my service for 30 per month. This deal comes only after filling out a rebate form, and this can take some time. I checked my second bill to find that it was almost 100 dollars. I called to ask and they said they had to bill me for 2 months. I still do not know why. Was I prepaying? Was I back paying? She could not explain it to me. Then I noticed a late fee for my first bill. How could I have a late fee when I signed up for auto pay the first day I had service? The girl said that it can take a few weeks for auto pay to activate? How could it take that long?

Then I noticed a charge for a service plan that I never agreed to. I told them to cancel and was told it would cost 10 dollars to cancel. I asked my sister about it, and if it was mentioned at installation. She said no, she was told to call a number within a week if I wanted to activate. Now I am moving and want to cancel service. Now I am informed that I have an 18 month agreement and to cancel will cost 300 dollars. I am in the process of requesting documents. I am already getting the run-around. In one email, the lady said that DirecTV is very committed to informing customers about commitments and fees. B.S.

That whole company ***. Please look elsewhere for TV needs.

I had two receivers on my Directv service. I purchased both from Best buy for $50 each. I discontinued use of one receiver but kept the other on. Directv charged me $55 for not returning their equipment. It is not their equipment, It is mine. I paid for it at a store. I have been calling and complaining to DTV for months but the wrong charge never goes away, they claim they will make the adjustment but each month they are charging me late fees as I refuse to pay twice for the reciever that I do not use. I guess I'll switch to DISH if they cant fix this.

i called directv in 5/18/11 i was going to cancel my serves i'm on social security and have to cut expenses i talked to a couple people and got to the last person she was real nice and told me she would see what she could do to help and keep my business she ended up telling me she would give me their family pack for $10.99 and to help me out she would give me dircetv till sept 18 free i had to call back to set up an auto pay while we were talking she told me to update to hd and with the auto pay thing it would be free in the end how i had the upgrade coming since i was a loyal customer for so long and i would be committed to 2 years contract i figured for $10.99 plus hd i would do that i got a bill for july i called to find out why was told they don't have that deal i was offered any more and the best they could do was give me the family pack for $29.99 i told her that was not the deal i was suppost to get she said she could not see anything in there notes i ask for a supervisor she said she was one and that was all she was offering she told me i could cancel but i would still have to pay $20.00 a month til the end of my contact and i was committed to a 2 year contract because i upgraded to the hd i called back about an hour later because this was not the deal i was suppost to be getting i finally got the department that made or could make the offer the guy said he would honor the deal then after reading the notes which he seem to find then told me he don't know how she figured it and could not do it at the end the best he offered was $19.99 for a year the thing is since i upgraded to hd when they turned that on committed me to the 2 yr contract this was the best i was going to get or cancel and still pay the $20.00 a month to the end of the contract and have no tv is there any way to get out of this looking forward to any response greg

I can't believe that a direct TV supervisor quoted his script and would not acknowlede that a tv controller less than one month old should be replaced by the company at no charge instead of charging $15. We have been a long time customer, upgraded and received a new controller. Before a month's time, the controller quit working. Rodney #[protected] did not care at all about satisfying a long time customer. His voice was matter of fact and never intended to even consider helping me.

When I ordered Direct TV I asked them if they could replicate what I had with Comcast Cable. They assured me all the TVs would be hooked up with DVR, HD and On Demand. When they arrived, they cold only hook up two and they failed to walk me through how to use the system. About two weeks later I went to use On Demand for the first time. It didn't work and I called in to find out I needed to spend another $170.00 in equipment in order to get On Demand. This was very shocking and disappointing. Their website promotes all these great customer service reviews and I was told I could pay the $170 or the $420 to cancel the service. After a LONG conversation they said they would credit me half the equipment. So I now I have I TV with On Demand, a third TV I can't use and a two year contract I am forced to honor, when they were dishonest.

I canceled my DirecTV account & returned their equipment due to unsatisfactory customer service.

Without my permission DirecTV debited my bank account for the balance due. I called DirecTV asking that they credit the monies back to my account, send me a bill and I would send them a money order. They refused!

I spoke with representatives at my bank on two separate occasions; two different representatives told me that DirecTV is notorious for this type of action/transaction.

I am contesting the charge with my bank and have filed a complaint with the FTC.

I want everybody to be aware of DirecTV's unscrupulous practices. Apparently it is commonplace with them.

I am unhappy with Direct Service.
I have not had Satellite services for over a week .
I am unhappy they charge to send a tech to check your equipment you lease from them.
i could under stand if the equipment was mine own and not leased and if i did not follow the trouble shooting over the phone first. there would be a charge but not if i lease and the trouble shooting does not resolve the issue. i will never recommend DirecTV again to anyone and will only give negative remarks to anyone who inquires on them.and i am having all cancel that have signed up with me.

My DVR from DirecTV was acting a bit flaky so when I called to report it and get a new one (which I have done before, with no problems) they told me I could upgrade to a new DVR with no charges for 1 year. After 1 year I would see only a $10 increase in my monthly bill. I had to pay a $20 fee to the installer - no biggy there. I also had to agree to a 2-year contract and submit a credit card. I reassured through the agent that there would be absolutely 0 increase in my monthly bill and she assured me that.
I received my first bill and it went up $25! I called to report a billing error and they told me I had to pay all my monthly charges.
Suggest others report them to FTC and Consumer Affairs.com. Only through many of us complaining will DirecTV be forced to halt this illegal activity.

I was wrongfully charged a late fee by DirecTV even though it was not me who cancelled my service but Qwest whom through I had signed up for DirecTV. Now I am getting harassing phone calls asking for the money that they say I owe them for a late cancellation fee - I say I owe them nothing. Now I am fighting back. I am looking for other people who have had similar experiences with DirecTV to join me in a class action lawsuit against DirecTV. If you have had similar experiences with DirecTV and would be willing to join a lawsuit against them email me at nomoredirectv [at] gmail.com

We pay over $100.00 a month for your service--We always watch Tennessee Basketball Women and Men and Tennessee Football--that's why we bought the sports package--half the time we cannot get the Lady Vols Basketball. We always get it in the 600 chanels. Today it was on 722 and we did not purchase the 700 chanels. When we purchased the 600 sports chanels we expect to get what we pay for. You need to keep the sports programming on those channels. Don't want to go to cable --but will if you don't give us what we pay for. Please respond on what you plan to do. email--wwww.jlh347@yahoo.com and make it soon or we will change over. We are not HAPPY! Thank you--Peter Towle

July 25, 2008

Letter send to Directv

To Whom It May Concern:

DIRECTV issues since beginning of mid May 2008.

I spoke to DIRECTV because my HD 20 box located in my family room starting locking up; the only way to start it was to reset it. After numerous calls, and hours of resetting the box, and moving cables, Direct finally sent me a replacement HD 20 receiver. That was the week of the May 19th. Before it was even received I ordered an HD DVR. My work order was to have the technician come out and move the new HD 20 box to my master bedroom and put the new DVR in the family room.

The new HD 20 came and after one day it to started to lock up. When the technician came out on the 24th it did the same thing for him. He worked in the basement awhile and said he found a cable with a staple in it and that is why the box was locking up. He moved the hd20 and installed my new HD DVR, fixed the wire and left.

Two days later the same issue. I called back and was told a Supervisor was coming to my house on Tuesday June the 3rd. I took a day of vacation and waited. When he came he had no idea why he was there. So I went through the entire explanation again. He went downstairs said I needed a new multi switch and said he would be back on Saturday. I was upset he wasn’t going to do anything while he was there but he promised he would be back on Saturday to handle the problem. Again like I stated above this was after giving up a day of my vacation to do nothing.

Saturday June the 7th rolls around and a new tech comes, no supervisor, with a new multi switch. When I tell him that I was promised that everything needed rewired he was visibly upset. He didn’t even know what to do. Said it really needed a supervisor to handle something this big. He also proceeded to tell me that he needed to hurry up because they got paid by the job and this was cutting into his pay. Said they got paid by the job and he had two others to do. After him trying numerous times to get a hold of his boss he finally changed the switch and left. By morning the HD 20 was still locking up.

I called DIRECTV again and they promised me they would get this fixed once and for all. Another tech shows up on Sunday the 15th. Brings in a new, NOT refurbished HD 20, he says he has never seen anything like this before, but insists it’s the HD 20 that is causing it changes to an HD 21 100 and leaves.

Two days later I turn the box on and the new receiver is also locked up. It doesn’t matter where it is located so obviously the signal or the dish must be having an impact on what is happening with the box.

I called Halstead communications directly and they had another tech come out and he also went through all types of things. It doesn’t matter where it is located so obviously the signal or the dish must be having an impact on what is happening with the box. He was a nice young man but he said he was brand new.
The last tech that came out a few weeks back was a little more thorough. He thought it was a line of site issue and said he couldn’t do anything for me. But in the mean time he was going to bring me a new regular receiver to replace my HD box so that I could at least watch TV in my master bedroom until the leaves left the trees.

It’s been 3 weeks and I haven’t seen anyone.

Today July the 25th I called and after explaining my issue to a regular representative who didn’t know what to do I spoke to one of DIRECTV’s supervisors? He was extremely rude. He never looked at the notes, just immediately blamed the issue on my electrical in the house. Forget the fact that I a brand new house, and have four other receivers including an HD DVR that are working fine, and the fact that this receiver did the same thing in multiple locations. He said if I wanted another receiver it would be at my cost. When I asked why and said I was promised another one at no cost. Basically I was told to bad. For a supervisor he was absolutely horrific. I finally hung up on him.

I’ve lost my personal time, vacation time, I’ve spent a ton of money on new receivers and all I have received is a small 30+ dollar credit and still no service in my bedroom.

If it wasn’t for the fact that I have so much invested in the system I’d drop everything today. I’ve been a customer for over 7 years. This isn’t how someone who is loyal to you should be treated.

I’d like to have someone resolve this one way or another or I am going to call Better Business Bureau. All I have asked through all of this is a good explanation of the issue, and what we can do to rectify it. If it means that I need something else to make this work, like a downgrade to the HD box to a regular unit than to please do that. I’d also like to see DIRECTV do some type of credit to my account that will more than make up for my time and money lost.

I can be reached at [protected] which is my cell. I’m also going to send a copy of this to Halstead communications. I hope to hear from someone in the next few weeks.

Sincerely
Elaine Hale

I’ve had direct TV for 9 months I signed up for the 29.99 a month a month package from day 1 they've been charging me 69.99 a month some how the movie channel package play boy and game lounge have all become reoccurring bills for a total of 180.00 extra on my bill for three months they have cut my cable off I pay the bill and ask for the bill to be corrected every month they say it's been corrected till they cut me off with NO warning every time I call to fix it I get hung up on and charged 1.50 for MY trouble.

I purchased a Directv contract three weeks ago at a Costco kiosk at their Carlsbad warehouse location. The two people there advised me to purchase an $89.00 HDMI cable set, that I later discovered I did not need for this new service hook-up, so it was returned. They arranged an appointment date for Saturday, 12-29 at 1:30PM. A technician from a company called Ironwood Communications arrived at 11:30AM and was the only nice thing about this whole ordeal, even though he was not at the appointment time, of 1:30PM. Unfortunately, he had to reschedule for the following Saturday, Jan 05, 2008 for 1130. We were called by Directv on that date, stating that the technician would arrive "between 11:30 - 2:30PM". No show. We were called again be Directv stating that the technician would arrive "between 5:00 - 6:30PM". No show, no call. We waited until midnight and went to bed. I called Directv Sunday, Jan 06, 2008 at 9:00AM,complaining and asking for a technician to come today, since our entre weekend seems to be occupied with this project. She offered me the following Wednesday or Saturday, take it or leave it! I called again and unwound the sales contract. I sent complaint e-mails to Directv and Costco, neither of whom have replied. It seems neither company expects more for their members, or prospective clients. Which is why I will picket their store entrance about Directv and their partner, Ironwood Communications, to bring attention to unsuspecting customers naive to the problems they can expect. Don't get involved with either one - just do a google search on Ironwood Communications and start reading what pops up!

Called in june for service and was tolled if i have good credit and sign up now i can get the 52.95 package for 29.95 each mo. for two years.not bad i say let do it. then they don't send a bill for 6 weeks mean time they call me and tell me i owe them 110.00 dollars i call 3 times to try to get a bill but no good. Then i call and get someone in co.service how straitens it all out now i pay 29.95 a mo.+tax wait 2 more weeks no bill call 2 more times get some one she takes care of everything(not).get bill 29.95+tax i pay first of august still not getting my channels i was told i would get but i called and ask why well i need to pay 5 dollars more to get speed ch.ok let do it. Then comes 2 cards saying that i didn't get the rebates i call and when i got my aug.mo.bill that was 58.65 dollars and say they said i was too late with the coupons and i say can't send it what you don't get they said to bad.

I paid this acct with my checkcard which is in my husbands name before. The idiots took out 875.00 from my account without my authorization. Claims they can since the money was owed to them. The agreement we made was that if I reconnected the service and allowed them to keep what we owed for service previously, they would give me a refund in 3-4 business days for refund. That came and went. Called back was told refund was never filed that it wouldn’t be available for at least 14 business days a refund was not guaranteed and may just have to accept 675.00 of Direct TV credit, and not to call back till then and refused to give me a supervisor. Called back the info didn’t sound right was turned over to some very rude lady. Told me they would call me when they were ready to give me the refund.

I want to say I never had a bad thing I say about direct tv till now. I had there services back in 2000-7 then moved to utah when it all went to crap. To start with the problem with my bill never being straight also I refered 2 people to the company and still they treat me like just a mother dollar sign. I contracted with direct tv and my bill for the first year should of been 18.75 with all my discounts also they said I would get free show time for 3 months as a trial, I advised them I did not want it. Anyway my very first bill was 80 something dollars ! When I called in to question this I got a whole other story. And the reps are programmed to blame you and tell you your contract and why you signed up for like your a qlueless dumb customer. I mean the level of disrespect that some of these reps have is unbelievable! So they said my bill was 80 and that's what it was going to be long story short I have never paid a contracted price like I was told all the discounts they have gave me where lies! Also I'm not on here telling lies just check my bill and my account and you can see how (F'ed) up it really is! Te second year was te worst! They took a customer that loved te service to hate the service! Not only did I spend countless hours wasted on the phone over the years, they have never took the ini[censored]ive to say they are sorry, and of course why would they care they are a multi billion dollar company. So to try to shorten it some more, I get to the last few months on my account. My mother advised me she wanted TV service and I was about to say go with dish or cable, what did I do? My dumb ### calls direct tv and sees how I can refer my mother cause she wanted to keep up with Spanish and see the Spanish channels. So I called direct tv and spoke with the rep he advised me that If I changed the service that it would not extended my contract so I called bs I said I want to speak with your supervisor and come to find out the supervisor also confirmed the same thing Mr. Luciano you will not have your contact extended nor will there be cancellation fees your contact ends so the rep said do you want to shut off the tv services now or wait till This novermber 2013. I said shut them off and sen the last 2 bills via paper to the address stated with my address. The rep supervisor said ok your all set gives me a confirmation number and I think things are finally good! Hell no I get an unauthorized payment withdrawn from my personal bank checking account for the amount of $104.16 ! Now wait it get way better. Not only do they pull my money from my account they also say they have current amount due of $68 ! How the hell do you figure if there is only 2 months left to my contract and my normal bill is around $40 that you would take "unauthorized" 104.16 then tell me I still owe another $68? Even if I paid both months In advanced ! That still doesn't add up! Oh but here's the real kicker, out of the blue they said I had a early termination contract ! So that was another freaking fee and they extended another 9 months they say! If you think I'm out rage well he'll put my shoes on and take the walk ! Even if they said sorry will give you free service for life or 2 years or anything I would tell them no thanks keep the tip cause you don't do busniess like that! And if they have this recorded they can go back and fire some of the dumb people they hired! This is a company where the left hand doesn't know the the right hand is doing. #1 in service ? Please, spare your self at least be honest and say 75-80 percent approval ratings, tell is like it is, instead of sugar coating it!

Direct Tv customer service is AWFUL! The reception was pretty bad in my apartment and so I asked to leave or give me an incentive to stay with them. They offered me a "select" choice package with certain channels and I had to pay 10 dollars on top of what I was paying to get maybe 15 more channels if that. The reception is still bad and you have to pay $80 to have someone come and fix it for you. Why would I have to pay extra for something that should already be working? I had Time warner before and they never made you pay to have anything fixed. I am planning on changing cable soon.