Complaint Rating:

Company information:
Florida
United States

I ordered Directv to be installed in my sisters house. I also had Directv service at the time. She moved and I tried to return her equipment. I was told that it was THEIR POLICY that the return box had to be sent to the original address. I tried to tell them that she had moved, but it was THEIR POLOCY. They would not send it to the address that hyad the equipment to return. Not very good commen sence. The new renters finally gave me the box and I have sent it to Directv. Now they are charging MY credit card $518. I have cancelled my service with them and would recommend other people do the same.