Complaint Rating:

We signed up for Direct TV under a special they were running. We were promised a personal DVD player. We had to sign an agreement for 2 years. When we did not receive our DVD player after several months we contacted them. At first they said we were not eligible for that promotion even though we had been told we were when we signed up. After checking, they told us we were eligible and our player would be sent right away. We waited another couple of months and contacted them again. This happened three times over the course of about 9 months. Each time being told that we did not qualify & later telling us we did and it would be sent. We never did get our Personal DVD Player. We decided we had waited long enough and cancelled our subscription. We were then billed an additional month of service plus a $50.00 early cancellation fee even though we told them they were the ones who did not hold up to their end of the deal. Even after admitting that we should have gotten the DVD player they would not remove any of the charges. We told them we would pay for the service we had used but not for any extra or the cancellation fee since it was there fault that we cancelled the service. They would not budge and after about 6 months of refusing to pay the extra charges, my husbands credit rating had dropped over 100 points because of non payment. We were forced to pay in order to not totally ruin his credit score. We have tried to refinance our home since and have been turned down because of his credit score. This has cost us a lot of money in refinancing fees and have still not been approved to refinance. Direct TV has been sending special offers left and right asking to please come back. We have contacted them and told them to take us off their mailing list and they continue to send us offers. As far as we are concerned, they are a dirty company that does not give a rip about their customers, only their own pocket book. We would not sign up with them again if they were the only cable TV company available. I wish I knew of some legal recourse because they have it comming. I hope this causes someone out there to think twice about signing up with Direct TV.